LegalShield is one of the nation’s leading providers of legal safeguards. They offer one of the industry’s most affordable identity theft plans in comparison to other top companies. LegalShield protects over 3.5 million people in North America. They even offer their services to companies and organizations across the country.

Rank Chart
Identity Protection







The Good

  • A+ BBB rating for 15 years
  • Use Kroll – the top leading identity theft restoration consulting company
  • IDShield’s excellent family plan
  • $5 Million Service Guarantee

LegalShield is an established organization that has maintained an impressive A+ BBB grade for 15 years. Their restoration services are run through Kroll, who is the world’s leading consulting company in identity theft restoration.

Features IDShield includes (but is not limited to):

  • Individual and Family Coverage Options
  • Comprehensive Restoration by Kroll Advisory Solutions
  • One-Bureau Credit Report and Score
  • Unlimited Consultation Related to Identity Theft
  • TransUnion Credit Monitoring and Activity Alert and other features that may not be listed

IDShield offers their full service for you, your spouse and up to eight children for only $19.95.

Something else that sets IDShield apart is its $5 million Service Guarantee for both their individual and family plans. This essentially means that in the event of identity theft, IDShield will spend up to $5 million of its own resources to do everything possible to restore you to pre-theft status.

The Bad

  • BBB Complaints concerning product/service
  • Quarterly updated credit scores and reports

According to LegalShield’s BBB profile, they only have 151 complaints out of their millions of customers. But customer’s have reported that most of the problems are related to the product/service and also billing/collection issues. Fortunately, LegalShield is proactive and has already closed 48 of those complaints in the last year.

Even though IDShield does offer one credit score, they only allow quarterly updated scores or reports to view any changes that were made over time.

The Bottom Line

LegalShield’s IDshield goods far outweigh the bads. This plan offers most of the necessary identity theft services plus attorneys on hand. Also, there isn’t any other company that offers family protection for up to eight dependent children and a spouse in the plan for $20/month. IDshield offers great plans for individuals and families.

Frequently Asked Questions

What is identity theft?

Identity theft is the improper acquisition and use of an individual’s private information with criminal intent. Financial gain is the main purpose of identity theft but can also include application in criminal or medical scenarios.

How much does LegalShield services cost?

LegalShield IDShield offers two main identity theft protection plans:

  • Individual: $9.95/month – The individual plan includes all of LegalShield’s services to help monitor your credit and help protect your identity.
  • Family: $19.95/month – The Family plan includes all the same services as the individual plan for the best protection, but allows you to also register a spouse and up to eight children in the plan.

Does LegalShield allow me to protect my whole family?

LegalShield does offer a family plan for customers. The family plan allows for customers to register themselves, as well as a spouse and up to eight children, for $19.95

How does LegalShield protect my identity?

LegalShield protects your identity by constantly monitoring your personal and private information. They make sure no one is using your information without your knowledge by monitoring your social security, credit cards, bank accounts, and public records. They provide unlimited consulting with identity theft specialists, as well as full-service identity restoration through Kroll.

Does LegalShield provide identity theft insurance or service guarantee?

LegalShield does provide its customers with a $5 million service guarantee.

Does LegalShield monitor my bank accounts?

If provided with the proper information, LegalShield alerts customers of bank and credit card activity. They will monitor up to 10 credit card numbers and 10 bank account numbers.

How long will it take before I start to see results with LegalShield?

LegalShield does not offer any specifics currently on when customers should expect results after reporting an identity theft case. However, most customers in the industry begin to see results within the first three months.

Does LegalShield offer any promotions?

LegalShield does not offer any promotions at this time.

How can I contact LegalShield?

Anyone can contact LegalShield through their phone number for 24/7 service:

Phone Number: 888-494-8519

IDShield Individual – $9.95/month, IDShield Family – $19.95/month

  • Comprehensive Restoration Provided by Kroll Advisory Solutions:  Kroll Advisory provides a wide range of identity theft restoration services for all LegalShield Plan members, including medical identity, financial identity, and much more.
  • Single Bureau Credit Score:  Members will receive a quarterly credit score from TransUnion
  • Unlimited Identity Theft Consultation: Provided by Kroll who is a licensed investigator for identity theft issues.  All you need to do is sign a Limited Power or Attorney and they will take over the restoration process for you.  This includes setting up a seven-year fraud alert notification with each of the three credit bureaus.
  • Single Bureau Credit Monitoring and Activity Alert:  TransUnion credit monitoring will push alerts to you if any changes are made to your credit file.
  • Black Market Website Surveillance: Monitoring of your Social Security number (SSN), credit card numbers and bank account numbers you input into the system
  • Sex Offender Search (upon request): List of sex offender locations in your area and it tracks to see if a registered sex offender uses your address
  • Social Security Number Skip Trace (upon request): SSN search through 34 billion public records to detect potential fraud
  • Lost Wallet Assistance (upon request): Assistance in canceling and replacing ID as well as placing fraud alerts in the incident of a stolen purse or wallet
  • $5 Million Service Guarantee: In the event of a theft, IDShield will spend up to $5 million to restore your identity.
  • Bank Account and Credit Card Number Monitoring: Members will be alerted to any and all suspicious activity involving their bank account number or credit card number.
  • Address Change Verification: IDShield will ask you to verify the validity of a change in mailing address. This will help prevent ID thieves from having credit cards in your name sent to other addresses.
  • File Sharing Network Searches: Prevents ID thieves on file sharing networks from downloading sensitive information off your computer
  • 24/7/365 Support: Members can call IDShield any time of day throughout the year for emergency assistance or live member support.

Privacy Policy

LegalShield collects non-public information about members through:

  • Information is taken from your applications or other forms (including name, address, Social Security number and payment instructions)
  • Data you provide during your visit on LegalShield
  • Data about your transactions with LegalShield, their affiliates or others

Kroll Advisory Solutions Limitations and Exclusions

In order to receive Kroll’s comprehensive identity restoration, the victim must provide:

  • A copy of the police report citing the identity theft case
  • A signed and notarized copy of Kroll Advisory’s Limited Power of Attorney
  • Copies of government-issued ID
  • Other identifying information (utility bills, SSN)
  • Completed Federal Trade Commission Identity Theft affidavit form
  • Additional items related to the identity theft event

Kroll Advisory Solutions does not provide its coverage for the listed events:

  • Financial Loss
  • Dishonest Acts
  • Business
  • Dormancy
  • Inactivity
  • Legal Remedy
  • Pre-existing
  • Incurable

Important Note

In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.

Basic History

As a division of LegalShield, IDShield provides identity theft protection to millions of people across all 50 states. LegalShield has its headquarters in the town of Ada, Oklahoma.  Even though IDShield is only 15 years old, LegalShield was established in 1972 to initially provide pre-paid legal services but has further branched out to assist customers with identity theft restoration.

Recent Press Releases

June 6, 2016 – IDShield Launches All-new App Furthering Consumers Ability to Guard Against Identity Theft and Get Help When Identity Theft Occurs

Brands and partners

IDShield is offered as a partnership between LegalShield and Kroll Advisory Solutions.  LegalShield was formerly known as Pre-Paid Legal Services.  The company changed their name in 2011 and is currently headquartered in Oklahoma. This partnership allows IDShield to be one of the leaders in the identity protection, monitoring and restoration industry.

CEO Details

Currently, Jeff Bell is LegalShield’s CEO and has been in that position for two years.  He has an extensive background in corporate leadership and is known for his visionary marketing.  Before joining LegalShield, Bell was the Corporate Vice President of Global Marketing for Microsoft’s Interactive Entertainment Business (Xbox).  He is well known for launching marketing campaigns for popular video games like “Halo 3,” “Gears of War,” and “Rock Band.”  

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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198 LegalShield ID Shield Reviews

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  1. User Score


    October 1st, 2016 District Heights, MD

    For what the service does, it’s a Great service for the cost. Used it on so many occasions and loved the outcome. Will Highly recommend the company and the service any day of the week. Wouldn’t find myself without this service. It simply amplifies my voice. Love it.!!!

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    August 27th, 2016 Vallejo, CA

    They are exceptional,, smart, know their products and go the extra mile to service you.
    Can get your credit score daily, only company that has licensed investigators, 5 million dollars guarantee, and what they monitor is so much more extensive , in depth, than you mentioned that their competitors do do the industry justice. In fact only about 25% of your information is correct, the rest is so outdated, you should really check your facts!

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    August 12th, 2016 Jacksonville, FL

    They have been great at answering questions along with advise and the following through to completely restore my name.

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  4. User Score


    August 11th, 2016 Humble, TX

    I love ID Shield. Great service and coverage. Better than anything else out there.

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  5. User Score


    July 28th, 2016 Hialeah, FL

    Even though I’ve been a member for over 10 years, one payroll screw was enough to “lock” the account until it was paid.

    This is a horrible company!!!! It’s totally insensitive, unprofessional and absolutely does not value anyone’s patronage.

    Find another company as soon as you can! I sure am.

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    2 6

  6. User Score


    July 24th, 2016 Normal, IL

    Once you learn how to use the service, it flipping’ rocks. Ask enough questions and ask the attorneys how they would use it themselves.

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  7. User Score


    July 15th, 2016 Roanoke, VA

    The services is pretty useless they say they will advocate for credit reports against but if you happen to disagree with the credit cards report then tough shit, they do nothing beyond investigating this even if it damages your credit score. I had this service for 12 years and dropped after this situation occured.

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    2 6

  8. User Score


    July 15th, 2016

    Because Inhad this product Inwas notified that my email have been hacked and I didn’t even know. They told me I needed to change my password to avoid further damage. Great service

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  9. User Score


    July 2nd, 2016 Saint Clairsville, OH

    Simply the best value for the money and the 5 million dollar guarantee is far more then any others offer.

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  10. User Score


    June 29th, 2016 Tustin, CA

    I have had LegalShield for 20 years and have used it a number of time over the years. It helped my friend daughter restore her identity so she could get a scholarship which she was told she didn’t qualify because someone else received state funds in her name when she was in high-school. She had no idea this had happened. Now she is a sophomore at USC with a full academic scholarship and grants and loans from the government after her name was cleared.

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  11. User Score


    June 23rd, 2016 New York, NY

    Since signing up with IDShield to protect my identity, the only interaction I’ve had with the company has been a flood of spammy email marketing from them trying to sell me deals that have nothing to do with identity protection. Subject line of the latest email form them was “Today Only! $25 Certificates for $3.”

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    13 5

  12. User Score


    June 3rd, 2016

    Left lifelock and went to legalshield… service and action was fast and resolved issue almost immediately

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    16 1

  13. User Score


    June 3rd, 2016 Eustis, FL

    I have been trying to cancel this account for weeks, they do not answer e mails

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    11 3

  14. User Score


    June 1st, 2016 Kernersville, NC

    Signed up for the service. The process was great, smooth, no issues until the end. I received an email with my membership number and was advised to register the first time with it. When I did, it continues to inform me they cannot process my request…..but they were quick to take my money! Oh, and of course they are closed and couldn’t speak to me about it. I think I want my refund! This is definitely not a good start!

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    18 1

  15. User Score


    May 12th, 2016 Townville, SC

    This company is horrible. I paid them for 6 plus years and when I need simple estate planning like wills and a trust they were simply awful to deal with.

    Save your self time and money Go to someone else

    Customer service and home office are worthless and of no help to you the client. This firm only wants your money.

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    16 5

  16. User Score


    April 7th, 2016 Jasper, TN

    I called to sign up but couldn’t get a live person on the phone. That scares me

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    19 3

  17. User Score


    April 7th, 2016 Maple Hill, KS

    I have found great satisfaction with Kroll Fraud Solutions. They have been there in my time of need and their private licensed investigators have cleaned up my mess without me having to miss work or time away from my family. Thank you ID Shiekd.

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  18. User Score


    April 4th, 2016 Mesa, AZ

    Do not trust this integrity lacking company! They make you sign up using your bank routing numbers and when I thought they had cancelled my services as they told me over the phone they continued to charge me for two years. They changed the names of the account pulling the money out which changed the tracking of how it was being taken out. I spent over an hour an a half on the phone with multiple representatives who said they would refund $29.90 of the $600+ dollars they took from me. I figured a company this big would not be okay taking over 600 dollars from a member who had cancelled two years ago but they all seemed fine to hold onto my money and tell me to have a nice day. Then again who would expect to trust a bunch of laywers?

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    23 5

  19. User Score


    March 9th, 2016 Boston, MA

    Legal Shield is not an answer to anyones legal issues. The company provides poor service if any and is actually a pyramid scheme. The representatives are nothing more than salesmen who are decietful and fast talking employees whos main concern is to get the commision. The reresentative i had the displeasure of doing buisness with attempted to block my refund after providing no service. I strongly urge anyone seaching for legal help to not use Legal Shield!

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    22 4

  20. User Score


    February 16th, 2016 Salt Lake City, UT

    Great company, they have caught fraudulent activity numerous times and resolved it every time. It’s so nice to have the ability to also speak with an attorney also since my family has the legal plan they offer to. This plan has not only protected us for over a decade, but made us a fortune using the service proactively.

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    14 1