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IDX

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171 User Reviews

7.7

Overall Score

IDX, previously known as ID Experts and MyIDCare, has provided top-level identity theft protection since 2003.

The Portland, Oregon-based company offers software and services focused on monitoring, protecting, and resolving identity theft to individuals and families, as well as businesses and government organizations.

The IDX service includes monitoring solutions that protect its customers against nine types of identity theft (child, medical, social security number, criminal, financial, employment, driver's license number, insurance, and synthetic).

As part of its promise to protect customers' personal information against identity thieves, IDX offers a 100 percent recovery/money-back guarantee.

The company also provides up to $1 million in reimbursement insurance, unlimited help from a certified expert, a dedicated recovery specialist, credit monitoring, and much more.

Read on to learn more about IDX Identity's services and to see IDX reviews.

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The Good

  • Competitive Pricing
  • Comprehensive Services
  • $1 Million Insurance 
  • Recovery Guarantee

Competitive Pricing

IDX offers two premier protection services, IDX Identity and IDX Privacy, at competitive prices. Individual plans start at $9.95 per month, family plans begin at $19.95 per month.

The IDX Identity family plan covers two adults completely (credit monitoring services, CyberScan, $1 million in insurance, and access to experts/recovery superheroes are included) and up to five minor dependents can receive coverage as well (CyberScan monitoring, up to $1 million in reimbursements, and recovery services are included).

The IDX Privacy product supplies users with tools that can help them protect their digital privacy across all devices including a VPN, ForgetMe Data removal, CyberScan, a personalized privacy score, and more. 

In comparison to other identity theft protection companies, IDX has fair pricing for its services.

Comprehensive Services

IDX's plans appear to cover a wider range of monitoring services than most companies in the industry. The company provides credit monitoring (works with credit bureaus to monitor credit reports and credit scores) CyberScan™ dark web monitoring, public records monitoring, change of address monitoring, passport monitoring, payday loan monitoring, and more. IDX also provides a proactive feature that is designed to check for compromised passwords.

Both the individual and family IDX service plans include credit monitoring services, CyberScan monitoring, complete identity restoration assistance, access to an online resource center, customer service help, fraud notification features designed to catch any suspicious activity or unauthorized access, and up to $1 million in identity theft insurance.

As previously mentioned, IDX identity theft protection services cover nine different types of identity theft, including medical, social security, child, criminal, financial, synthetic, employment, insurance, and driver's license.

IDX also provides data breach identity protection services and strives to educate customers on credit card monitoring versus IDX monitoring, fraud protection, credit freezes, recovery services, recovery options, etc.

$1 Million Insurance

This identity protection company, like many other identity protection services in the industry, offers up to $1 million in identity theft insurance to account members.

According to the company's website, this insurance is designed to "provide reimbursement for out-of-pocket expenses related to addressing the restoration of your identity."

It also includes lost wallet coverage as well as reimbursement for electronically stolen funds. In addition to insurance, IDX provides customers with access to U.S.-based certified identity theft risk management specialists. These trained specialists will use the limited power of attorney to help customers with identity restoration. 

Recovery Guarantee

The company has an official refund policy in place for customers who do not obtain a 100 percent recovery from IDX's services.

According to the company's website, IDX will "refund up to one year of fees" that customers have paid towards IDX restoration services only if the company fails to remove all adverse matters (within one year of the identity theft or identity fraud event) on the customer's record.

In order to receive the refund, the customer would have had to follow the proper procedures that IDX provides for reporting the theft and would have already been enrolled in IDX protection services. 

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The Bad

  • Does Not Provide 24/7 Service 
  • No Antivirus Software Provided 

Does Not Provide 24/7 Service

IDX's team does not operate on a 24/7 basis. The company's hours are limited to 11 hours per day on a Monday-through-Friday schedule.

Although the company does employ certified U.S.-based identity theft experts and strives to provide reliable customer service, the lack of a 24/7 operation may limit prompt responses to client questions and concerns.

No Antivirus Software Provided 

IDX doesn't seem to provide any type of antivirus software or really any protection against a ransomware attack. Meanwhile, some other identity theft protection companies offer antivirus software and other personal information protection for customers' computers and devices.

Unfortunately, since IDX does not appear to provide this type of software, customers must find and purchase the software on their own if they want to ensure further identity protection as well as personal cybersecurity.

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The Bottom Line

IDX offers a wide range of identity monitoring services including credit monitoring services for all three major credit bureaus, recovery and restoration services, and identity protection services such as data breach protection and fraud alert services at competitive prices.

The company also gives customers access to certified identity theft risk management specialists who can help those who have fallen victim to identity theft make a full recovery from a theft event. IDX has a set 100 percent recovery guarantee for victims who do not fully recover while using their services. 

Additionally, IDX offers up to $1 million in identity theft insurance which covers out-of-pocket expenses such as lost wages, legal fees, private investigators (for background investigations), and stolen funds.

IDX does not, however, seem to provide around-the-clock customer services and does not seem to provide any antivirus software or personal security features that would help protect customers from fraudulent activity and identity thieves.

Although there are some aspects customers should take into account, IDX is still a top-rated, highly recommended company that offers trustworthy protection services.

If you are interested in IDX Identity or IDX Privacy services, we recommend that you visit the company's website and read several IDX reviews to learn more about what the company has to offer before you choose a plan. 

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Star Rating

3.9

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171 Reviews

Review Breakdown

5 grade

62%

4 grade

10%

3 grade

2%

2 grade

2%

1 grade

24%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Leila

I'm a new user and signed up for the free plan I secured my Facebook, Instagram and Twitter For YouTube is not in perfect running for now And also the mobile app is not available in my country (Tunisia)

1 year ago

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Don Boren American Fork, UT

I just got this service for free because of a breach in an organization I'm a member of. Haven't used it much yet, but they do send me regular updates and info about other data breaches that have occurred.

1 year ago

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Alyssa Boren American Fork, UT

When there was a data breach we were automatically enrolled. So far so good. They have been very professional and easy to contact with concerns.

1 year ago

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Frustrated Elizabethtown, KY

Having a hard time logging into their site. The two factor authentication is too slow. Never get a text message (their preferred way to authenticate). Code by email takes up to 20 minutes!!! By the time I receive a passcode, the site session has expired.

2 years ago

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Susan Nugent Westerville, OH

I spoke with Susan N on December 4, 2018, your representative, regarding my account with MyIDCare. Ms Susan N was extremely professional, kind, polite and extremely knowledgeable regarding MyIDCare. After speaking with Susan N, I was extremely happy to be a MYIDCare customer. Ms N is an excellent representative of MYID Care. Thank you very much. God Bless you all. Ann Estep -Customer (Your survey would not permit me to continue answering questions.) (Your survey did not allow me to continue with comments.)

2 years ago

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Sally Stilli Camp Hill, PA

Trevor was very helpful and took time to explain things for me.

3 years ago

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Verified Customer

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GaryAnderson

I get regular notices on account status.

3 years ago

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Verified Customer

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RebeccaNELSON

Easy to sign up, good reps on phone - so far no problems with ID so can't rate that. However , based on prior contact with site and reps I am sure it would be great.

3 years ago

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Verified Customer

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MargaretLarge

Called and spoke to a representative and he was very helpful and answered all of my questions.

3 years ago

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Verified Customer

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DianeHandley

The rep I experienced was very helpful and made me feel safe. She answered my questions with ease and patience. I was able to understand her English.

3 years ago

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Verified Customer

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Anonymous Midlothian, VA

There was a data breach that I was notified of and was offered free monitoring for a year. I have not had an incident that required me to contact them. I like their alerts but sometimes they don't provide enough information for me.

3 years ago

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Verified Customer

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Brian Lacey Bondurant, IA

MyIDCare was given to us to use it as a free thing. They're able to track identity theft faster than I could.

3 years ago

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Verified Customer

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Anonymous Milwaukee, WI

Someone at my place of employment released all of our social security numbers. I've had good contact and my questions have been answered. I got a letter in the mail and I was questioning whether it was due to a leak. They did a check for me and didn't find any abnormalities in my credit.

3 years ago

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Verified Customer

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Chris Young Everett, WA

The company I worked for had an IT issue and they supplied me with a year's free coverage, because my name and information was somehow compromised or might have been. They were quick to deal. The information in their emails was informative. I didn't really need to use much of it, I just I keep up with emails that they send out and make sure I watch how I use my information.

3 years ago

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Verified Customer

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Anonymous Culver City, CA

Someone had stolen identity-specific information from an institution'from a hospital system, and I was in their database, so they told me to get identity theft protection. That's when I called. When the year came up for the free coverage I called for extended, and that's when I had the opportunity to speak to anyone. A couple of people I spoke with were very helpful'their customer service skills were excellent. I haven't had a need to use it; I haven't had my identity stolen, but I still wanted to do something proactively. I just know it's there in case the need arises.

3 years ago

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John Suarez Henderson, NV

I value a domestic based telephone customer care experience as my particular ID care agent is very easy to clearly understand & communicate with; no thick accents or a loud busy office heard in the background- a pleasant change indeed! My agent is professional, courteous, thorough and most importantly, very patient with any question I may have; I have never felt hurried or rushed off the phone.

3 years ago

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Tyler Garrett Woodbury, NJ

I was part of the free "trial" in the contract the government had. The letter said I have 2 years of free service and I have been using it for close to a year now. The credit monitoring part of it is just as good or better than any free solution and their ID monitoring seems pretty comprehensive. I haven't gotten anything on the identity theft scanning stuff, which is good I guess. They also have a service that shows you where sexual predators live in your area, with all of their information so you can watch for them. I have not needed to contact customer service, as the service is very easy to login to and use. If there is a way to extend my "trial" when it runs out, I probably will, though not knowing if there is and how much it would be is annoying.

4 years ago

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