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IdentityIQ

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303 User Reviews

8.6

Overall Score

IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.

The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.

The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.

IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring. Customers can choose from four different identity protection plan options that vary in monthly pricing and features. 

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The Good

  • Identity Protection
  • Affordable Monthly Plans
  • Comprehensive Identity and Credit Reporting Services
  • $1 Million Dollar Protection
  • Online Educational Resources

Identity Protection

IdentityIQ monitors for any use of a customer's Social Security Number (SSN) within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ provides enhanced change of address notifications.

The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.

Identity monitoring includes:

  • National and International Criminal Record Monitoring
  • SSN Trace
  • Enhanced Change of Address Monitoring
  • U.S.-Based Fraud Restoration Customer Service Team

Affordable Monthly Plans

IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.

The Secure Plan includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in insurance.

Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.

The Secure Plus Plan includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.

The Secure Pro Plan includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.

Lastly, the Secure Max Plan includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.

Comprehensive Identity and Credit Reporting Services

IdentityIQ works with each major credit bureau to help customers monitor their credit report and score activity.

Customers also receive daily fraud alerts and monthly credit score updates. Select IdentityIQ plans feature a credit score simulator, which provides consumers with information about how certain activities affect their credit ratings.

Unlike most of its competitors in the identity theft protection industry, IdentityIQ offers up to 12 credit reports per year.

$1 Million Dollar Protection

IdentityIQ will offer up to $1 million in identity theft insurance for users.

If customers have out-of-pocket costs due to theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.

If a customer becomes a victim of identity theft while using the company's services, IdentityIQ will make sure they receive personal identity restoration and insurance services.

Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 million and $25,000 family protection plan service can be a solid solution for those who fall victim to identity theft.

Online Educational Resources

Unlike some companies in the industry, IdentityIQ provides an impressive amount of identity theft information on its corporate website that all website visitors can easily access.

These online resources cover topics like data breaches, suspicious activity, identity theft motives, type of identity theft, identity management solutions, processes, personal security and risk, and more, and are designed to help consumers better guard themselves against identity theft and fraud. 

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The Bad

  • Partially Limited Services

Partially Limited Services

Although IdentityIQ does provide some great identity protection services, there are a few services that some other companies in the industry offer that IdentityIQ does not seem to provide like driver's license monitoring, data breach monitoring, and antivirus software/additional device protection. 

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The Bottom Line

IdentityIQ strives to provide a comprehensive identity security suite.

The company offers consumers a number of attractive features to protect their identities from identity fraud and theft, including affordable monthly subscription plans, enhanced identity monitoring like Social Security Number monitoring and credit report monitoring, and up to $1 million in identity theft insurance.

Unlike many other companies, IdentityIQ offers family protection services that include up to $25,000 for family identity theft insurance. The company also provides comprehensive, U.S.-based identity restoration customer service to all users who are faced with a stolen identity situation while using the company's service.

Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more.

One potential downside of IdentityIQ is that its services are somewhat limited in comparison to other top-rated identity protection companies, specifically when it comes to additional protective software and monitoring. 

Overall, if you are searching for a fairly comprehensive, affordable identity theft protection service, IdentityIQ may be worth looking into.  Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.

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Message from
IdentityIQ

IdentityIQ services are leading through innovation in identity theft protection and credit monitoring.

Star Rating

4.2

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303 Reviews

Review Breakdown

5 grade

71%

4 grade

10%

3 grade

1%

2 grade

0%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Lisa Pinkney Lakeland, FL

Very informative when it comes to building your credit, informing you of identity theft, etc...Have never had any problems with them, always professional.

1 year ago

IdentityIQ Logo

Reply from IdentityIQ

Thank you so much, Lisa!

Mar. 6th, 2020

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K. Gorman Farmington, NM

Overall, I would keep using identityIQ. I do get alerts related to my credit and new accounts. The only I do not get is when my credit has been updated in my scores have changed . I am in the position of repairing my credit so if I can see my credit changing I could see my hard work paying off .

1 year ago

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Chein B St Louis, MO

Make sure to thoroughly expalin how the cencellation process works for the free trail. I was told i had 7 days to cancel and upon the seventh day i tried cancelling at about 10a but the am, very early, like 12:30a on the bginning of the seventh day i was charged/billed. And when i called to inquiry the rep was very rude and dismissive

1 year ago

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Marsha Jumpp Mount Vernon, NY

It helps with alerting me when something hits my credit

2 years ago

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None Vass, NC

So far so good , keeps on top of activity

2 years ago

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Moira Lanoka Harbor, NJ

IdIq is a very good service. Very informative as well as a great tool for keeping your credit scores in check. I have referred people to them.

2 years ago

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Donald Porter Phoenix, AZ

Your service has been prompt and dead on. I just want to say, keep up the good work.

2 years ago

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Stephanie Eggers Rosamond, CA

The idea is great. However the customer service wasnt very clear on how their product works (the lowest plan). They also are hard to understand. A bit pricey for the product.

2 years ago

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Ralph Dale, TX

I believe this is just one to help better your future in the way to help view your score and to be able to help better your life

2 years ago

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Kateri McKnight Houston, TX

This company has assisted me in monitoring the progress of my credit repair. I am glad that I can get all 3 credit bureau information from this one site. It's actually better than having a membership with the actual individual bureaus.

2 years ago

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John Ames Scott, LA

Over good service, easy access, great customer service

2 years ago

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Tara East Moline, IL

Every time I call with questions or to reset my password everyone is very pleasant and helpful

2 years ago

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Julian

Its been helpful in showing me what my credit scores are for the 3 main companies

2 years ago

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Deneesa Woodyard La Grange, GA

They are very detailed about the things referring to my score, and my identity.

2 years ago

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Abraham Matamoros Los Fresnos, TX

My experience with IQ has been pleasant. Easy to read thru the website and customer service is very helpful.

2 years ago

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Misty Palmer, TX

Our credit score is going up just as promise, no deletions- but it is higher! There is always someone available to talk me through the progress and my questions. So far, wonderful experience!

2 years ago

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Wolfgang Pock Lakewood, WA

Poor call back system. I had called several times but had to wait 2 days for a return call

2 years ago

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tia Baton Rouge, LA

Love the fact that my personal information is secured and monitored using this software i I am in the process of credit repair and this is the mandatory software they use , they swear by it!

2 years ago

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Shawnece Kendall Fort Worth, TX

Very informative and great with alerts. Price is reasonable and information is confidential.

2 years ago

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Patricia Brownsville, TX

I really enjoy how much they helped me with my credit repair and are able to show everything on my account.

2 years ago

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Donald Porter Phoenix, AZ

Thanks for clearing up some of the negatives in which I had on my report. I'm satisfied with the outcome of your services.

2 years ago

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Brahian Toribio New York, NY

Very satisfied with the services that identity IQ provides to Thier customers, they are always looking for ways to better your credit and keep it safe .

3 years ago

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Reimundo Mascareno Humble, TX

updated service, last minute information, keeps you updated month after month of what is happening on your credit report. Thanks.

3 years ago

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Alexis McCain Charlotte, NC

Great site. They keep everything up to date and always accurately report my scores!

3 years ago

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Nicole Soares Fallbrook, CA

We use Identity IQ credit monitoring in order to coach our clients while assisting them in achieving their credit improvement goals. It is very easy to read and manage the account including tasks like resetting payment information. The pricing is affordable and they have great customer service. I highly recommend them for credit monitoring.

3 years ago

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Verified Customer

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Rober

They are very helpful and thy ehr great the service was good

3 years ago

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Verified Customer

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Norman Henderson Houston, TX

Their representatives are very knowledgeable and it was the best choice to get my credit right.

3 years ago

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Mike Duncan

Our credit cards were stolen and I needed some help. The credit card company was great but I wanted better monitoring. I wanted to have someone monitor my identity and my credit. This company had a great price and has consistently given me the peace of mind I needed. They were one of the only ones I could find that gave me reports from all the credit bureaus with monitoring.

3 years ago

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Nancy Soprych

This company has been around awhile and really always improving benefits. The Credit Report is presented very well - it is easy to read and use. Receiving data from all 3 bureaus is a great benefit and better than most other sites offerings. You really receive what you pay for and the price is actually very reasonable compared to other sites. Customer service agents seemed very knowledgeable as they were able to answer questions about program and that satisfied my needs.

4 years ago

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Scott Wildomar, CA

I have pulled my credit report and several other places online but this is the best display that I have seen yet. The report is much easier to read that the free sites. Good work making an easy to read product, worth the money to have a product that you can actually read and use.

4 years ago

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