IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data. The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.

The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them. Their comprehensive product bundles include family protection, dark web monitoring, identity theft protection & restoration, credit reports & scores, and credit monitoring.

The Good

  • Identity Protection
  • Affordable Monthly Plans
  • Comprehensive Identity and Credit Reporting Services
  • $1 Million Dollar Protection
  • Online Educational Resources

Identity Protection

IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification. The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.

Identity monitoring includes:

  • National and International Criminal Record Monitoring
  • SSN Trace
  • Enhanced Change of Address Monitoring
  • U.S.-Based Fraud Restoration Customer Service Team

Affordable Monthly Plans

IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month. The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, up to $1 million in identity theft insurance, social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.

The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address. The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts. Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.

Comprehensive Identity and Credit Reporting Services

IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity. Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings. See changes as they happen with daily credit monitoring alerts:

  • Change of address
  • Change of personal information 
  • Reporting of a delinquent account
  • Credit inquiries 
  • New public records
  • Judgments 
  • New credit accounts and loans

$1 Million Dollar Protection

IdentityIQ will offer up to $1 million in identity theft insurance for users. If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement. If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services. Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.

Online Educational Resources

IdentityIQ provides an impressive amount of information regarding identity theft on its website. These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.

Visit Site

The Bad

  • Time in Business

Time in Business 

The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.

The Bottom Line

IdentityIQ strives to provide a comprehensive identity security suite. The company also offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced monitoring services like social security monitoring and credit reports monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.

IdentityIQ also offers comprehensive, U.S.-based identity restoration customer service to each user who is faced with a stolen identity situation while using the company's service. Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more. One potential downside of IdentityIQ is that it is a younger company in the identity theft industry. Potential customers are encouraged to read IdentityIQ reviews to see the company's service from a consumer point of view.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
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279 Reviews

Review Breakdown

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Gregory Franklin
June 24th, 2019 Fairburn, GA DETAILS
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Everything im looking for on the site is very easy to locate!!!! I Love when its not hard to understand an web page. Thats all you can wish for.

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MsLena
June 18th, 2019 Vacaville, CA DETAILS
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I have really enjoyed being a customer of identityiq. The reports are clear and easy to understand. It has really helped me get things in order

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K. Gorman
June 10th, 2019 Farmington, NM DETAILS
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Overall, I would keep using identityIQ. I do get alerts related to my credit and new accounts. The only I do not get is when my credit has been updated in my scores have changed . I am in the position of repairing my credit so if I can see my credit changing I could see my hard work paying off .

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victoria
June 3rd, 2019 Mason, OH DETAILS
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Easy and simple explanation of my information is helpful

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Dean h
May 31st, 2019 Bolingbrook, IL DETAILS
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Very easy to use and fairly priced. Would highly recommend using if you are trying to rebuild your credit.

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Kara G
May 31st, 2019 Chickasha, OK DETAILS
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This company has truly been amazing! Only thing that doesn’t make sense is why the scores shown on here don’t match what the bank or lending companies show.

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Chein B
May 29th, 2019 St Louis, MO

Make sure to thoroughly expalin how the cencellation process works for the free trail. I was told i had 7 days to cancel and upon the seventh day i tried cancelling at about 10a but the am, very early, like 12:30a on the bginning of the seventh day i was charged/billed. And when i called to inquiry the rep was very rude and dismissive

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Daniel Wortham
May 28th, 2019 Oklahoma City, OK DETAILS
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Think it should update weekly instead of monthly

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Bob Budow
May 22nd, 2019 Albuquerque, NM DETAILS
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The only complaint I have is that I have to wait to long to refresh my scores other than that everything is good

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Damon J Jackson
May 2nd, 2019 Las Vegas, NV DETAILS
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I commend the services provided by IdentityIQ, as I feel they are like family who has my best interest and security as their priority. Please continue to keep up the great work guys!

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Latashia A Quail-Mapp
April 29th, 2019 Milford, DE

Very easy website to use, no problems at all.

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Evette Jones
April 29th, 2019 Royersford, PA DETAILS
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I am still in process of repairing my credit with the help of your company so far the time that I have been a client of yours so far is been wonderful I’m seeing a great fast improvement

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Leslee
April 23rd, 2019 Pasadena, TX DETAILS
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If you want a trust worthy site that can provide you accurate data about your credit and provide identity security, this is the company for you! It has been very useful for me as someone who is in the process of buying my first home! Both my credit advisor and realtor use the information from this site to determine my most accurate scores.

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Marsha Jumpp
April 3rd, 2019 Mount Vernon, NY DETAILS
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It helps with alerting me when something hits my credit

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Andre
March 27th, 2019 Houston, TX DETAILS
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Great website love the detailI am professional staff

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Avalon Stenson
March 22nd, 2019 Richmond, VA DETAILS
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I love how committed, dedicated and knowledge the customer care is , and don't mind explaining things to you and are genuely concerned about the customers Finacial success

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Christopher Hillebrand
March 6th, 2019 Rossville, GA DETAILS
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It sounded like they were having a party every time I called. When I spoke to the operator she asked me the same questions repeatedly, as if she didnt remember asking the same question one sentence prior in our conversation. Terrible customer service and terrifying to think these people would have anything to do with me or any of my personal information in any way... beware!!! *update* I received a call from identityiq in regards to this and was refunded the last 2 months service fees, expressed a sincere apology and explanation of their plan to mitigate the problems within. They stressed to me they did not want to end on a bad note.

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Alvin Acosta
February 7th, 2019 San Marcos, CA DETAILS
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Only way to cancel is call in. Most inconvenient. Do not recommend.

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Alexia leduc
February 5th, 2019 The Bronx, NY DETAILS
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I love how they show you everything & always on top of your credit

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Shelby
January 22nd, 2019 Fort Worth, TX DETAILS
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Offered a credit report for 1.00. Took that, received no report now they start taking 21.99. Do not even listen to these scammers.

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Tyra Reyes
January 18th, 2019 Chester, VA DETAILS
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I called in last month to cancel this money on the 15th they still took 21.99 was told it would bw refunded but that was a lie i regret ever signing up they did nothing but get paid for nothing give me back my money

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C. Leatherman
January 14th, 2019 Blue Springs, MO DETAILS
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Rude! I will not be using there company! Bottom line all these thing's do, is take your money..... That's it I would steer clear of anything to do with credit repair, or these's kinds of companies. ☆ Don't try and put this on me, your reps are rude and I stand by my comment about this full of BS company! People please do your research on company's like this, they don't do nothing for you. Except take your money! That's it..... They don't help you with anything!

IdentityIQ Logo

Reply from IdentityIQ

Jan 11, 2019

Our company provides credit reports, credit monitoring services, and identity theft protection for consumers. We are not a credit repair company. We take negative feedback very seriously and strive to provide our customers with the best possible experience. In reviewing your call, it appears that you were trying to cancel your wife’s account in addition to your account. Due to security and privacy reasons, we can only cancel an account with direct permission from that account holder. We do apologize for any inconvenience that was caused.

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Jennifer Woodman mcclellan
January 2nd, 2019 Weaverville, CA DETAILS
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Great! Easy to use. Very affordable. I would defiantly use them again..

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Anissa Jackson
December 19th, 2018 Saltillo, MS DETAILS
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Great protection, great customer service easy to manage website and very detailed oriented I would definitely recommend this site to anyone. Thanks Anissa Jackson

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Leonard Hay
December 19th, 2018 Winston-Salem, NC DETAILS
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Great company, excellent customer service

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Trazenski
December 19th, 2018 Baton Rouge, LA DETAILS
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I love the accurate information that I receive from identity iq I also enjoy all the features it offers as well as the different options I can choose from

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Carl
December 17th, 2018 Los Angeles, CA DETAILS
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Keeps me up to date on any inquiries it's nice to to be notified when there's activity on my credit

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Hazel Brown
December 14th, 2018 Belzoni, MS DETAILS
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I love Identity IQ because it keeps me updated on if there any changes to my credit and if anyone is inquiring about my credit. They keep u alerted and it’s affordable, thank u.

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Vcount
December 14th, 2018 Jacksonville, FL DETAILS
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My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.

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Carlos Gonzalez
December 14th, 2018 Opa-locka, FL DETAILS
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I like the fact of how identity iq is protects my private information and also how I am able to get notifications of how my credit is progressing each month. I am very satisfied with identity iq, i would recommend it to anyone who needs protection of private information.

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Dookharam Ramotar
December 14th, 2018 South Richmond Hill, NY DETAILS
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Wonderful people with great knowledge ,understanding and very good hospitality seems they know what they are doing. Very patient with their customers . customer is priority to any businesses I will have no hesitation to recommend others to your wonderful service thanks and gd bye.

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Austin Linton
December 14th, 2018 Louisville, KY DETAILS
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So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.

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June Masterpol
December 12th, 2018 Winter Springs, FL DETAILS
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Accurate reporting and I have recommended to others.

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Dorothy
December 12th, 2018 Houston, TX DETAILS
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So far I’ve been very pleased with the services of IdentityIQ. They keep me inform of any interaction or inquiries regarding my credit as well my credit score. I’m trying to build my credit to purchase a home and IdentityIQ have been diligent in ensuring that it will be a smooth process.

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Elsa
December 12th, 2018 San Antonio, TX DETAILS
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They provide Great communication. They accept pay arrangements.

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Misty Earls
December 12th, 2018 Louisville, KY DETAILS
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Great job assisting in monitoring my credit. I feel safe with your company. Thanks

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Mary J
December 12th, 2018 Sanford, NC DETAILS
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I've been a customer since September, and IdentityIQ is easy to follow, customer service is great, and I really like the monitoring. I'm very pleased thus far!

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Zebadiah Harris
December 12th, 2018 Troy, AL DETAILS
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My overall experience is unbelievable they always on the look out for and credit updates an always on time to notif you.

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Tay
December 12th, 2018 Hutchins, TX DETAILS
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They are awesome!! Every time I login I find just what Im looking for, very easy to navigate through the system! Its on time when your updated and notification

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Cameron Polk
December 12th, 2018 Arlington, TX DETAILS
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You guys rock...no one can argue that you are the best people to work with

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David B Patey
December 12th, 2018 Decatur, AL DETAILS
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Overseas call center and not helpful in the least.

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Daniel Rosario
December 12th, 2018 East Hartford, CT

Great company and wonderful customer service and support!

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F. McCain
December 11th, 2018 Capitol Heights, MD DETAILS
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Overall, IdentityIQ has really been an essential tool in my financial progress. The timely updates, the notifications, the simulators have all played an integral part in planning for my financial and credit success. I couldn't be happier!

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Caronda D Allen
December 11th, 2018 Ashdown, AR DETAILS
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I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!

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O. Smith
December 11th, 2018 San Jose, CA DETAILS
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Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.

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Nicole Laura Lewis
December 11th, 2018 Glendale, AZ DETAILS
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Very informative and supportive as I get myself back on track with my credit.

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Brianna
December 11th, 2018 Clovis, CA DETAILS
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If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.

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Keshia Cage
December 11th, 2018 DETAILS
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A waste of money especially if 7ou dont use the site

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TMiller
December 11th, 2018 Renton, WA DETAILS
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IdentityIQ is a very useful service! The customer service is OUTSTANDING and they go above the call of duty for customer satisfaction. Thank you!

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Kifle asfaha
December 7th, 2018 St Louis, MO

Since I join identity I have no problem and good service and excellent monitoring a lot of people that join this if you're not it was a lot doesn't cost alot office joint