IdentityForce

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Founded in 1978 and headquartered in Framingham, Massachusetts, IdentityForce provides comprehensive identity protection services to individuals, businesses, and government agencies. The company strives to provide an intuitive user experience, easy enrollment, and a US-based call center staffed by caring and responsive agents who speak multiple languages.

The Good

  • Identity Protection
  • Recovery Services
  • Insurance

Identity Protection

As far as identity protection goes, IdentityForce does a nice job of offering several monitoring services to better protect customers' identities. The company provides triple-bureau credit monitoring, financial account monitoring, social security number monitoring, cyber monitoring, court record monitoring, payday loan monitoring, sex offender monitoring, and fraud alerts.

Recovery Services

IdentityForce offers a number of full-service restoration services, including financial, medical, and criminal identity recovery. Additionally, in the event of a lost or stolen wallet, the company will help customers cancel cards and replace documents.

Insurance

IdentityForce customers can rest assured that they will be covered if they fall victim to identity theft; the company offers up to $1 million in insurance that reimburses customers for expenses related to the theft.

The Bad

  • No Assistance with Pre-existing Conditions

No Assistance with Pre-existing Conditions

Unfortunately, IdentityForce does not offer recovery assistance to consumers with preexisting identity theft conditions.

The Bottom Line

IdentityForce offers several identity protection and restoration services in addition to up to $1 million in identity theft insurance. However, the company does not provide assistance with preexisting conditions.

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33 IdentityForce Reviews

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  • User Score

    1

    April 6th, 2017 Oak Harbor, OH

    I have had this service since November. The first month I had to contact them because they continued to send me duplicates for the same transactions. With their duel security measures to sign into your account, I was unable to log in after giving the correct information when they send you a code via text message. I had to contact them and get rid of the second mode of security. Two of my credit card accounts have been hacked into and the credit card company's were the ones to make me aware of this. I have received alerts about transactions that happened over a month ago from them which I find ridiculous if they were had been unauthorized. If there was a way for me to be refunded for the remainder of my subscription, I would take it. This has been a total waste of money. I have no confidence that this company is doing anything to keep any aspect of my identity safe. Also when I had contacted their customer support because they sent an alert that suggested that an account was opened without my knowledge, he was rude and didn't know why they sent that because no one had opened a new account.

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    1 0
  • User Score

    0

    August 8th, 2016 Solon, OH

    This company has horrible customer service. I was unable to get into my own account after receiving an alert. My password was not working and when I tried to reset my password the answer to my security question was also not working. They weren't open during the weekend so I had to wait until this morning to get a response. In order for them to reset my account for an error on THEIR end I was going to have to fax in my picture ID and a utility bill. My husband and I canceled our accounts.

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    1 0
  • User Score

    4

    June 29th, 2016 Houston, TX

    I originally chose IdentityForce because they had good reviews. However, after 2 months of having IdentityForce it began to seem like I was paying for a service that did the bare minimum. I searched my name on Google and my personal information was on several sites. When I contacted Identity Force to ask why I hadn't been notified about this they said that there was nothing they could do about it and in order to have it removed I would have to pay those particular third party sites to have it removed. I took it upon myself to contact those third party sites to have my information removed and what do you know, they removed it for FREE. After I told Identity Force that I was able to remove my personal information on my own, they made no effort to make things right , apologize or regain my confidence in their services. I told them I was still unhappy and as a result they cancelled my account. Since then I have registered with LifeLock and have already been extremely pleased with their services and security and it has only been a few days since I opened my account. If you want the bare minimum go with IdentityForce. I would never recommend their services to anyone I know.

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    1 0
  • User Score

    1

    April 25th, 2016 Des Moines, IA

    Sounded great, it does not work with most banks however. I have a larger bank with 4 locations, and my bank can't be covered since it is not listed. Customer Serivice was horrible and could not help. I had to cancel since they can't help me enter a bank.

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    1 0
  • User Score

    0

    April 8th, 2016 Naperville, IL

    I would highly recommend avoiding this service. I've been a subscriber since late March and during that time, they have continuously failed to actually monitor ANY movement in my checking account. I have my account set up to notify me of any movement over $100 and proceeded to spend thousands on planning a wedding and home renovations. NOT A SINGLE TRANSACTION WAS NOTICED BY THEIR PRODUCT. So I call them. I explain the situation and am told someone will look into it and call me back. One week later - not a peep. So I call again to be told the the situation has been resolved. Well, guess what, it hasn't. There's still a descrepency of over $6,000 between amounts shown on their site and with my bank. Again, not a single alert was sent to me as they've completely failed to track a cent of movement since April 1st. So, obviously, I tell them to cancel it and request a refund as they've completely failed to uphold their part of the bargain. The rep then informs me that since this was the only part of the service that wasn't working that they will not give me a refund. I'm supposed to take their word for it? The service I signed up for completely failed to work so how the hell do I know that the other stuff is working? Why would I even CONSIDER that it is given my experience? I never received a single alert past the very moment I activated my account. Long story short - they are completely unable to perform the services they advertise and will not offer refunds when you point that out to them. Garbage company, garbage product. Go with a competitor. AVOID AT ALL COSTS.

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    3 0
  • User Score

    1

    March 4th, 2016 Richardson, TX

    I almost signed up for this service partially because it said you could protect your children as well. Their comparison chart made it look as though that service was included in the price stated. However, when I began the process it allowed me to add myself and my husband, and told me that I could add my children AFTER registration/payment as an additional service - but still did not mention a fee. I had to enter a help chat with the company to find out that it is an addition $2.75/month per child. It made me wonder what other services I thought were included are also at an additional cost - the person on the chat said that there is currently no price list to review, but they "plan to add that in the future." It seemed like rather misleading marketing, and did not allow for a fair comparison with other companies, so I'll take my business elsewhere to a company that I feel I can trust more.

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    1 0
  • User Score

    9

    January 24th, 2016 Collegeville, PA

    IdentityForce offers amazing service. When I spoke with the rep on the phone, they were very knowledgeable and actually seemed to care about me as a customer. I had no idea that there were so many things they monitored. Totally shocked when I saw there were more than 10 people on the sex offender list that lived near my house. I would highly recommend this company.

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    0 0
  • User Score

    9

    November 3rd, 2015 Grabill, IN

    I received courteous, respectful and quick service when I contacted the company. I've just signed up, so can not speak to their quality long term.

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  • User Score

    5

    November 2nd, 2015 Long Branch, NJ

    Seemed like an OK outfit until.....................I needed them last weekend. i got a text alert from these folks this past weekend. Not understanding the alert clearly, I called for help on my issue and here is where the wheels fell off. Ready for this? These guys go home for the weekend! Yep. Gone Fri. afternoon. Yes, they do have an outfit available on weekends .....if you experienced a breech in your security. A subcontracted, separate outfit. will give you some info and create a case......but IDForce ain't around 'til Monday. Holy Smoke. So, I have to switch because when I need help........I need help!

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    1 0
  • User Score

    0

    September 24th, 2015 Saint Paul, MN

    Very poor customer service. My account was open for maybe two hours before I closed it. On and off hold for twenty minutes with a rather rude employee. Frustrated, I asked for my account to be deleted. The next day I see I was charged on my bank statement. I contacted them via Live Chat and just happened to chat with the manager from the person I talked to the day before. Was basically told I was wrong and he was only trying to help and they had never charged me so it was my bank's fault. No apologies for what I perceived as a rude person, no understanding of my frustration, just more rudeness and being told that it wasn't rudeness. I recommend people choose a different source of identity protection.

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    0 0
  • User Score

    1

    September 9th, 2015 Atlanta, GA

    What ever you all do don't try the Credit service Identity Force. Their reports Are incomplete, inaccurate, and deceptive. They promised me a free 14 day trial and then after $19.99, but they charged me instantly. The reports didn't contain any judgements in which they say they provide, yet when I was forwarded to a lady claiming to be a manager reporting directly to the President. Then after I challenged her on this she says she is not the manager and the manager doesn't have time to speak with me. She became belligerent stating "You're not getting any money back and if you read all the terms and conditions before you ordered the service you wouldn't have known that our full credit reports don't include judgements ". I let her know that it can't be a full report from the bureaus if it doesn't contain what's actually on the report. I told her that I have a report from two months ago from the 3 bureaus and one I just paid for because I couldn't believe my judgements were gone, and infact they weren't. I offered to fax them over or email them so they could refund my money and she said she doesn't care to see them and that she won't go over this anymore, and she hung up while I was still talking. Two minutes later I received an email stating my services have been cancelled, but I didn't get a refund. Rude and unprofessional, and run like a collection agency. STAY AWAY!

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  • User Score

    10

    March 1st, 2015 Corona, CA

    I've only had Ultrasecure + for one month and I already love the included anti-keystroke logging software, and the warnings when I am potentially being directed to a "phishing" website. I also love the ability to delete my personal info from showing up on public websites. They do it all for you. I also love that they are protecting my Medical insurance/ID Number. I don't believe the other top companies do this yet, and this is the top reason I have dropped my former ID protection choice and have gone with Identity Force. They literally write a letter for you (after you fill out a few fields), for you to print and submit it to your health insurance carrier, requesting an EOB (Explanation of Benefits) for all services rendered for the past year (so you will know if anyone has been using your medical insurance number and deriving benefits). So far, I love it.

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    1 0
  • User Score

    10

    February 6th, 2015

    I was out of the country on vacation when I received an alert that the credit card I was using may have been compromised. I called customer service and they were VERY helpful. I had done my research on identity protection companies and read many reviews, I'm so happy that I chose IdentityForce to protect my family, their service passed the test!

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    1 0
  • User Score

    10

    January 19th, 2015 Las Vegas, NV

    Great customer service.

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    0 0
  • User Score

    10

    December 31st, 2014 Fort Myers, FL

    Best identity theft protection.

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    0 0
  • User Score

    5

    December 19th, 2014 Orlando, FL

    I like the service a lot, but they have no mobile app.

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    0 0
  • User Score

    8

    November 6th, 2014 Maineville, OH

    Signed up a few months ago and I just got around to check my credit reports. Unfortunately I needed to dispute some information, but I couldn’t figure out how to do it directly from my identity force account. I called them and the woman who took my call was very nice and she showed me how to do it – it was very easy once she explained how to do it.

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    1 0
  • User Score

    10

    October 16th, 2014 Johnson City, TN

    Very solid product. With so many data breaches, everybody should be protected against identity theft.

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    0 0
  • User Score

    7

    October 4th, 2014 New Braunfels, TX

    so far okay

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    0 0
  • User Score

    10

    September 30th, 2014 Framingham, MA

    I received an alert to my phone. Way to go Identity Force – I feel totally protected :-)

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    0 0