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Experian IdentityWorks℠

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92 User Reviews

6.0

Overall Score

Experian, which is the world's largest credit bureau, launched IdentityWorks in 2010 to provide identity protection services to consumers. 

IdentityWorks offers up to $1 million in identity theft insurance as well as a suite of identity theft protection services that are divided into three distinct categories: detect, protect, and resolve.

With IdentityWorks, members can also get an easy lock and unlock credit file service and access to a credit monitoring service as well as three-bureau FICO scores.

Read on to learn more about Experian IdentityWorks and to see verified customer reviews. 

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The Good

  • Affordable Plans
  • Free Trial Period 
  • Enhanced Login Security
  • Identity Theft Insurance

Affordable Plans

IdentityWorks' services are considered to be more affordable for most consumers, especially when compared to what other companies in the identity theft protection industry charge for similar services.

The company offers two different plan options— the Plus plan and the Premium plan. Each plan comes with various identity theft monitoring services including dark web surveillance, three-bureau credit monitoring, social security number monitoring, financial account monitoring, and more.

Plans are offered for one adult, one adult and up to 10 children, and two adults and up to 10 children. It's important to note that IdentityWorks provides coverage for families while many other companies in the identity theft protection industry do not provide any type of family plan option. 

Free Trial Period 

IdentityWorks offers a free 30-day free trial membership for each of its provided identity protection plans.

The credit bureau's identity protection service also has an annual option available that allows consumers to get two free months of service. 

Enhanced Login Security

In addition to the standard email and password line of defense, IdentityWorks also requires users to input the last four digits of their social security number in order to log in, which provides an additional layer of security to their account.

Identity Theft Insurance

IdentityWorks provides its customers with up to $1 million in identity theft insurance with zero deductible. In the event of identity theft, this policy covers expenses such as fraudulent electronic funds transfers, lost wages, legal fees, and private investigator costs.

Although it's not unheard of for an identity protection service to provide identity theft insurance, some companies only offer up to $25,000. 

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The Bad

  • Limited Customer Support
  • Lack of Recovery Services
  • Additional Charge for Credit Reports
  • Credit Card Required for Free Trial

Limited Customer Support

IdentityWorks' customer support center is only open 12 hours per day on weekdays and 8 hours per day on weekends. This means that customers may not be able to get ahold of the company during an emergency.

Meanwhile, there are many other companies in the identity theft protection industry offer 24/7 customer support services. 

Lack of Recovery Services

Not surprisingly, IdentityWorks offers great detection services-Experian is a credit bureau, after all.

However, the company's identity theft resolution services are somewhat lacking when stacked up against competitors. For example, IdentityWorks does not offer the limited power of attorney or follow-through options on surveillance alerts.

Additional Charge for Credit Reports

While many identity theft protection companies offer free credit reports, IdentityWorks charges a fee each time a customer would like a credit report copy. 

Credit Card Required for Free Trial

In order to sign up for an Experian IdentityWorks 30-day free trial, consumers must input their credit card information. Once the free trial is over, the company automatically bills the consumer's credit card if the consumer does not cancel services within that 30-day period.

Those who choose to try out the Plus plan will be automatically billed for $9.99 per month and those who choose to try out the Premium plan will be billed for $19.99 per month once the free trial membership expires. 

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The Bottom Line

Experian IdentityWorks is a credible organization backed by one of the largest credit bureaus in the world. The company offers a number of attractive features, including affordable identity protection services, a 30-day free trial membership, and significant identity theft insurance.

When it comes to identity restoration and recovery services, the identity theft protection service does lack a bit compared to other companies in the industry. Additionally, many other companies offer around-the-clock customer support and do not require credit card information for free trial services.

If you are looking for an all-in-one, trustworthy service that includes identity theft monitoring, credit monitoring, and more for an affordable price, then IdentityWorks may be a good service option for you. However, we encourage you to conduct your own research and read Experian IdentityWork customer reviews to see if the company's identity theft protection service is right for you. 

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Star Rating

1.7

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92 Reviews

Review Breakdown

5 grade

12%

4 grade

4%

3 grade

3%

2 grade

1%

1 grade

79%

Sentiment Criteria

Value

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Quality

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Carol Smith

We you're a victim of identity theft it.After that we were given protect my ID for two years by target because of their credit card breach. A couple of months after our initial fraud protect my ID did send us alerts within 24 hours that some one was trying to open credit cards in our name. The customer service person was very helpful and made sure that we always called her direct line back to resolve the issue. I spoke with her many many times and she was always polite and helpful. I only give it eight stars because it really does only protect your credit cards whereas other companies Apparently will protect your Social Security number and banking.

3 years ago

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Pamela Orange, TX

I'm giving a 9 rating because navigation in the site is a bit cumbersome, but I have no complaints about their service. I enrolled in the year-long courtesy protection after the Target breach. So far, I do not receive constant emails that market new services, which I find refreshing. I opened another credit card and received an alert on the day I made the transaction. The information was succinct with enough to ensure the transaction was legitimate. I can renew for $9.95/month or $99.95/year, which is competitive with the other agencies in this review. However, I agree with other comments re the pricing for scores, more so than reports. I believe the service should INCLUDE a one-time free report of Credit Scores from all three major credit bureaus. They can follow-up with a discounted fee for the actual report. Some of my credit card companies provide a free Credit Score service on a monthly basis, so that is not much of an issue for me. Hence, the 9, instead of 10 rating.

6 years ago

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Andrew Chicago, IL

They saved my bacon. Someone hacked into one of my Visa accounts, changed the address and ran a $1000 charge through under my name. ProtectMyID sent me a change of address alert, and I shut those criminals down before too much damage took place. My suggestion is that if you don't get ProtectMyID, then GET SOMETHING. Its a nasty world out there.

6 years ago

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David Chicago, IL

Love that I can viuw and monitor my credit scores. Interface isn't that pretty to look at though

6 years ago

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