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Optimum Solutions

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LAST UPDATED: June 27th, 2019
Optimum Solutions provides powerful Payroll, HR management, and time and attendance tracking for large and enterprise businesses. The company started their first software installation in 1988 as Optima Software, but changed its name in 1995 to its present name. Optimum Solutions is an Inc. 500 award winner and has been listed by the magazine as one of the fastest growing companies in the United States. Based out of Nashville, TN, Optimum Solutions sells software on Microsoft Windows and the IBM iSeries platforms. The company has a pretty diverse base of customers, including mostly medium and large companies. Having sold over 2,000 licenses, the company has a solid reputation throughout North America, specifically being used in the United States, Puerto Rico, and Canada.

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The Good

  • Full-feature service suite
  • Payroll
  • Human resources
  • Time and attendance
  • Electronic time cards
  • 401(k) tracking
  • Customized reports

Full-Feature Service Suite

Optimum Solutions, as a software product, offers a robust solution that integrates payroll, human resources, and time and attendance. Here are the features that we appreciated with each module:

Payroll

  • More than 200 payroll reports for users
  • Fully automated payroll processing
  • Numerous customizable deduction and benefit codes, keeping companies in line with federal and state ACA requirements

Human Resources

  • More than 100 standard reports, along with customizable reports
  • Helps your organization manage OSHA guidelines
  • Tracking the benefit of your employee wellness.
  • Benefit tracking for employees and their dependents

Time and Attendance

  • Unlimited possibilities for user-defined schedules
  • Attendance history and online viewing of clocking events
  • Implementation of attendance policies into coding and events
  • Electronic time cards

Electronic Time Cards

The electronic time cards were an important feature with Optimum Solutions. A manager can approve punches at the end of the day or end of each pay period. The reports will display the employee's actual time vs. rounded time in comparison to the time they were schedule to report. You can also sort your employee hours by job number or class. So, if an employee "changes jobs" in the middle of their shift, this will require a timecard punch so that your payroll is allotted to the correct department.

401(k) Tracking

Other benefits of Optimum Solutions included 401(k) tracking, letting you do retirement deductions easily from an employee's paycheck. If your business hasn't made the full transition to direct deposit, you can still print checks. There is also direct deposit available with Optimum Solutions. Wage garnishment is also a standard feature so that this process can be fully automated.

Customized Reports

The most customizable aspect of Optimum Solutions is the reporting. We counted over 300 customized reports in the different modules, with the ability to create your own custom reports.
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The Bad

  • Unclear third-party integrations
  • No automated HR functionality
  • Complex user interface

Unclear Third-Party Integrations

One issue that we had with Optimum Solutions was the question of third-party software that it works with. The website claims that there are third-party apps available, but we also found a buyer's guide for software where Optimum Solutions says that all its apps and functionality are built into the software.

No Automated HR Functionality

Optimum Solutions also has HR functionality. Since this feature is described as "in-house," this most likely means that application tracking with Optimum requires a lot of manual work. There is no integration listed with social media sites and the standard job boards in the industry. From our understanding of Optimum's application tracking, an HR professional has to manually enter the following:
  • Applicant contact information
  • The applicant's desired position
  • Education and skills of the applicant
  • Interviewer comments
  • The status of the applicant

Complex User Interface

The user interface with Optimum Solutions is pretty rigid. While you can customize your reports or choose from 100 available reporting options, we found a tab and form user interface that had a high learning curve for HR training.
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The Bottom Line

We cannot recommend Optimum Solutions as an HR software product at this time. There are way too many limitations with the software, such as no social media integration, and other issues with the platform.
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