ADP

7.1

Overall Score

2 User Reviews

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ADP began as an idea in 1949 and grew to ignite an entire industry of outsourcing services as well as changed the way companies do business. ADP helps organizations of all types and sizes unlock their business potential. They are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. In 2014, ADP celebrated 65 years in business. Today they serve more than 620,000 customers in 125 countries and counts 15 plus years of having cloud-based software. 

The Good

  • Variety of management areas
  • Package options
  • Customer support

ADP is a full service company that offers Human Resource management solutions in the largest variety of management areas. They offer support with Human Capital Management, Payroll Services, Talent Management, HR Management, Health Care Reform Management, Benefits Administration, Time and Attendance, HR Business Process Outsourcing (HRBPO), Professional Employer Organization (PEO), Retirement Services, Insurance Services, Tax and Compliance and Payment Solutions.

They offer different packages based on each customer's specific business size and needs. Each package offers a different variety of services and can be customized to the company's individual needs.

ADP helps both global and national companies better align their talent with their business goals through an enhanced recruiting, development, compensation and retention and succession strategy.

Their Human Resources Management services are designed to help customers understand their human resource compliance risks and responsibilities, and proactively manage their business and personnel to lower risks and help protect their customers from litigation.

They offer customer support 24/7 with the majority of their services and offer many options to contact their support offices, including phone, email and live chat.

The Bad

  • No fully supported mobile apps
  • Free trial limitations
  • Lack of pricing information
  • System integration

ADP does not fully support their mobile apps. They provide the app to each company and the company sets the parameters for how the app is used by its employees. In terms of app function it seems to work great but it appears there is a frustration by users that they cannot access all the options the app features without their employer granting access to the different features. This appears to create higher levels of frustration for users. This is usually a problem with the employer setting limitations for the app but customers find the app frustrating to use due to the limitations they are presented with.

They only offer a free trial on their payroll solutions. As one of the most comprehensive companies on the market they might benefit from offering other trials on their other, less commonly found, business solutions that customers might not be familiar with.

Without pricing information we cannot compare where ADP sits within its market.

Customer reviews state that they would like to see ADP create a more integrated system. There are various numbers to call for different problems within the one service making it hard to get through to the correct people. Customers complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service... etc.  There is not one consolidated helpful department to resolve issues and customers often complain about feeling like they are getting the "run around".

ADP is not recommended by customers for small businesses as they tend to have regional offices that are sometimes not as responsive to the fast paced needs of small businesses. In addition, ADP tends to be a bit more costly.

ADP does not support, or maintain, all internet browsers. It works better with some as opposed to others and customers need to take this into consideration before taking on their services.

The Bottom Line

ADP is the most comprehensive company that we have reviewed to this point. They are well adapted to the market and offer a large variety of helpful options for companies of every size. They also offer packages that allow customers to pick services based on their needs, allowing their customers to only use the services they need. However, customers have complained that their customer service help lines are not as easy to use as many would like. There doesn't seem to be a quick, one step, problem solving options and issues seem to take multiple days and contacts to resolve. Customer service members are also not often trained in helping with the more complex problems companies need assistance with and customers find that they can be difficult to work with.

Overall ADP would be a great option for customers looking for comprehensive help with their Human Resource management. They offer many different options that can help companies streamline their employee management systems; however, each individual company will need to do their research on what they are purchasing and really make sure that they are getting the services they need. Working with ADP appears to require more from managers in terms of using the system and maintaining current standards but for those companies who remain up to date with industry changes, they seem to have the easiest time integrating with the services ADP has to offer and are happiest with the products they provide.

User Reviews

1

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  • 4

    Cassidy Gundersen

    December 12th, 2017 Orem, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    My company uses ADP, and I have had so many issues with it. First of all, it seems like I can never log in to the system. There have also been so many times when my hours were messed up after I put them in. We’ve also had issues with the payments actually being made. If I were to choose, we wouldn’t be using this system.

    Helpful?
  • 0

    Robbie Xiong

    June 24th, 2017 Paradise, CA

    This app is a piece of junk. Login is always a problem. Even when used the correct password that has been used many times to log in, i would get locked out. Password reset is a joke, because it keeps asking questions you never chose. Mobile app at times decides it wants to not use finger scan. The web ui doesn't even let you login period.

    Helpful?