ADP began as an idea in 1949 and grew to ignite an entire industry of outsourcing services as well as changed the way companies do business. ADP helps organizations of all types and sizes unlock their business potential. They are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. In 2014, ADP celebrated 65 years in business. Today they serve more than 620,000 customers in 125 countries and counts 15 plus years of having cloud-based software.
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- Variety of management areas
- Package options
- Customer support
ADP is a full service company that offers Human Resource management solutions in the largest variety of management areas. They offer support with Human Capital Management, Payroll Services, Talent Management, HR Management, Health Care Reform Management, Benefits Administration, Time and Attendance, HR Business Process Outsourcing (HRBPO), Professional Employer Organization (PEO), Retirement Services, Insurance Services, Tax and Compliance and Payment Solutions.
They offer different packages based on each customer's specific business size and needs. Each package offers a different variety of services and can be customized to the company's individual needs.
ADP helps both global and national companies better align their talent with their business goals through an enhanced recruiting, development, compensation and retention and succession strategy.
Their Human Resources Management services are designed to help customers understand their human resource compliance risks and responsibilities, and proactively manage their business and personnel to lower risks and help protect their customers from litigation.
They offer customer support 24/7 with the majority of their services and offer many options to contact their support offices, including phone, email and live chat.
- No fully supported mobile apps
- Free trial limitations
- Lack of pricing information
- System integration
ADP does not fully support their mobile apps. They provide the app to each company and the company sets the parameters for how the app is used by its employees. In terms of app function it seems to work great but it appears there is a frustration by users that they cannot access all the options the app features without their employer granting access to the different features. This appears to create higher levels of frustration for users. This is usually a problem with the employer setting limitations for the app but customers find the app frustrating to use due to the limitations they are presented with.
They only offer a free trial on their payroll solutions. As one of the most comprehensive companies on the market they might benefit from offering other trials on their other, less commonly found, business solutions that customers might not be familiar with.
Without pricing information we cannot compare where ADP sits within its market.
Customer reviews state that they would like to see ADP create a more integrated system. There are various numbers to call for different problems within the one service making it hard to get through to the correct people. Customers complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service... etc. There is not one consolidated helpful department to resolve issues and customers often complain about feeling like they are getting the "run around".
ADP is not recommended by customers for small businesses as they tend to have regional offices that are sometimes not as responsive to the fast paced needs of small businesses. In addition, ADP tends to be a bit more costly.
ADP does not support, or maintain, all internet browsers. It works better with some as opposed to others and customers need to take this into consideration before taking on their services.