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ADP began as an idea in 1949 and grew to ignite an entire industry of outsourcing services as well as changed the way companies do business. ADP helps organizations of all types and sizes unlock their business potential. They are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. In 2014, ADP celebrated 65 years in business. Today they serve more than 620,000 customers in 125 countries and counts 15 plus years of having cloud-based software.
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ADP is a full service company that offers Human Resource management solutions in the largest variety of management areas. They offer support with Human Capital Management, Payroll Services, Talent Management, HR Management, Health Care Reform Management, Benefits Administration, Time and Attendance, HR Business Process Outsourcing (HRBPO), Professional Employer Organization (PEO), Retirement Services, Insurance Services, Tax and Compliance and Payment Solutions.
They offer different packages based on each customer's specific business size and needs. Each package offers a different variety of services and can be customized to the company's individual needs.
ADP helps both global and national companies better align their talent with their business goals through an enhanced recruiting, development, compensation and retention and succession strategy.
Their Human Resources Management services are designed to help customers understand their human resource compliance risks and responsibilities, and proactively manage their business and personnel to lower risks and help protect their customers from litigation.
They offer customer support 24/7 with the majority of their services and offer many options to contact their support offices, including phone, email and live chat.
ADP does not fully support their mobile apps. They provide the app to each company and the company sets the parameters for how the app is used by its employees. In terms of app function it seems to work great but it appears there is a frustration by users that they cannot access all the options the app features without their employer granting access to the different features. This appears to create higher levels of frustration for users. This is usually a problem with the employer setting limitations for the app but customers find the app frustrating to use due to the limitations they are presented with.
They only offer a free trial on their payroll solutions. As one of the most comprehensive companies on the market they might benefit from offering other trials on their other, less commonly found, business solutions that customers might not be familiar with.
Without pricing information we cannot compare where ADP sits within its market.
Customer reviews state that they would like to see ADP create a more integrated system. There are various numbers to call for different problems within the one service making it hard to get through to the correct people. Customers complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service... etc. There is not one consolidated helpful department to resolve issues and customers often complain about feeling like they are getting the "run around".
ADP is not recommended by customers for small businesses as they tend to have regional offices that are sometimes not as responsive to the fast paced needs of small businesses. In addition, ADP tends to be a bit more costly.
ADP does not support, or maintain, all internet browsers. It works better with some as opposed to others and customers need to take this into consideration before taking on their services.
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ADP is the the worst of the worst indeed! ADP makes its own rules and regulations and it does not take responsability for its own actions. calling adp does take you anywhere for its employees are negligent and incompetent just like ADP itself. I lost the Aline card where all of my wages were and the only way to acess them was through a paper check that came along the aline card in the same envelope and that ADP had to validate in order to redeem the check- I called ADP and ADP itself validated the check so I went to deposit the check into my bank's atm but sevaral atms rejected the check then I called ADP who assured me that there was not any issue with the check. Later, a bank associate helps me out with the deposit process and the bank associate assures me that the check would only take one business day to be cleared. I was in for a great surprise the next morning for when I check BOFA's app; there was an announcement that said that the check's funds would be realised in 12 days so I called and called; I even showed up to the branch to no avail since BOFA refused to give me the check or to expedite the deposit process. Back then I had just given ADP the first warning because ADP had caused another major issue and I was in communicating with someone in a high level position from ADP. Therefore, I had this woman help me out to sort things out with bank of america and we had a conference call with BOFA. I was put on hold with background music and when I got conected; this ADP representative was already talking to the bank and everything was fruitless so I request to be transferred to a bank manager and the background music comes again- once again, this adp woman was already talking to the bank manager by the time I got conected and this talk proved to be useless since nothing was solved. The bank manager gave the most ridiculous excuses and made a pitch tone when she said "by law". When we got disconnected from the bank; this adp representative says that the bank had the right to seize the check but the actions of this woman were misleading. Therefore, I called the bank many times and the different bank assosiates were consistent that the one causing the delays was ADP and how long it would take for the funds to be realised was ADP itself. Because all of my wages were in that Aline card and because ADP intentionally detained my funds for 12 days; I became indebted with credit that a third party granted and that I was forced to take since I was left without any money for 12 days. This situation also forced me to give bank of america a warning which I did to prevent that bank of america and ADP join hands and also to prevent that bank of america would endorse ADP's lies. During my predicament, I also called ADP and two times two different ADP employees made fraudalent claims saying "you cashed the check" when the funds were intentionally delayed and the last time I called an ADP employee said that the matter had already been resolved by ADP internal affairs and no further comments were needed so in other words ADP thinks that it does not owe me an explanation for its misleasing actions that caused many troubles and which put me in a great predicament. ADP'performance is unacceptable and its actions are questionable.
ADP outsources their customer service to the Philippines, India and who knows. They have departmentalized the company so departments have access to only part of customer account information. Errors and changes in my experience are generally not correctly changed on the first attempt but compounded by additional errors by the ADP reps. It is disconcerting to see numerous debits and credits from our firm account that still due not accurately reflect the payroll transactions. One example; a change in direct deposit. The ADP rep (from the Philippines) had a real check generated, a direct deposit to the old account, a direct deposit to the new account and numerous debits and credits to our payroll account for the checks and taxes which did not in the end add up correctly. Another example, we voided 2 checks for 2 wks pay and reissued 2 checks for 1 wk pay. Debits and credits never reconciled correctly. Another example, a change in 401k withholding - put in as a 401k loan. Debits and credit also did not reconcile - no credit for change in taxes was issued in the bank account.
My company uses ADP, and I have had so many issues with it. First of all, it seems like I can never log in to the system. There have also been so many times when my hours were messed up after I put them in. We’ve also had issues with the payments actually being made. If I were to choose, we wouldn’t be using this system.
This app is a piece of junk. Login is always a problem. Even when used the correct password that has been used many times to log in, i would get locked out. Password reset is a joke, because it keeps asking questions you never chose. Mobile app at times decides it wants to not use finger scan. The web ui doesn't even let you login period.