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ADP

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Trusted company in business for 69+ years

ADP began as an idea in 1949 and grew to ignite an entire industry of outsourcing services and changed the way companies do business. ADP helps organizations of all types and sizes unlock their business potential. They are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. Today they serve more than 740,000 customers in 140 countries.

The Good

  • Variety of management areas
  • Package options
  • Customer support

ADP is a full-service Human Resource management solutions provider. They offer support with Human Capital Management, Payroll Services, Talent Management, HR Management, Health Care Reform Management, Benefits Administration, Time and Attendance, HR Business Process Outsourcing (HRBPO), Professional Employer Organization (PEO), Retirement Services, Insurance Services, Tax and Compliance and Payment Solutions.

They offer different packages based on each client's specific business size and needs. Each package offers a different variety of services and can be customized to the company's individual needs.

ADP helps both U.S. and global companies better align their talent with their business goals through enhanced recruiting, development, compensation, retention, and succession strategies.

Their Human Resources Management services are designed to help clients understand their human resource compliance risks and responsibilities and proactively manage their business and personnel to lower risks.

They offer customer support 24/7 with the majority of their services and offer many options to contact their support offices, including phone, email and live chat.

The Bad

  • No fully supported mobile apps
  • Free trial limitations
  • Lack of pricing information
  • System integration

The ADP Mobile Solutions App is available to client's and their employees. Overall, users rate the app highly; however, each company sets the parameters for how the app is used by its employees. In terms of app function, it seems to work great but it appears there is frustration from users because they cannot access all the options the app features without their employer granting access to the different features. This is usually a problem with the employer setting limitations for the app, but users may not understand that their employer has restricted certain features of the app, leading to frustration.

They only offer a free trial on their payroll solutions. As one of the most comprehensive companies on the market, they might benefit from offering other trials on their other, less commonly found, business solutions that clients might not be familiar with.

Without pricing information we cannot compare where ADP sits within its market.

Customer reviews state that they would like to see ADP create a more integrated system. There are various numbers to call for different problems within the one service making it hard to get through to the correct people. Clients complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service... etc.  There is not one consolidated helpful department to resolve issues and clients often complain about feeling like they are getting the "run around".

ADP small businesses clients state that ADP has regional offices that are sometimes not as responsive to the fast-paced needs of small businesses. In addition, ADP tends to be a bit more costly.

While ADP solutions can be used on most internet browsers, it works better with some as opposed to others. Clients need to take this into consideration before taking on their services.

The Bottom Line

ADP is the most comprehensive company that we have reviewed to this point. They are well adapted to the market and offer a large variety of helpful options for companies of every size. They also offer packages that allow clients to pick services based on their needs, allowing their clients to only use the services they need. However, clients have complained that their customer service help lines are not as easy to use as many would like. There doesn't seem to be a quick, one step, problem-solving option and issues seem to take multiple days and contacts to resolve. Customer service members are also not often trained in helping with the more complex problems companies need assistance with and clients find that they can be difficult to work with.

Overall, ADP would be a great option for clients looking for comprehensive help with their Human Resource management. They offer many different options that can help companies streamline their employee management systems; however, each individual company will need to do their research on what they are purchasing and really make sure that they are getting the services they need. Working with ADP appears to require more from managers in terms of using the system and maintaining current standards but for those companies who remain up to date with industry changes, they seem to have the easiest time integrating with the services ADP has to offer and are happiest with the products they provide.

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User Reviews

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40 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Violet Alcaraz
January 4th, 2019 Los Angeles, CA DETAILS
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We used ADP for about 7 months. They are HORRIBLE! worst customer service , every time we called it took them 30 minutes just to get a representative on the phone. the worst part is they paid duplicate to all employees for 1 day. We complained about it, they assured us that someone will investigate the issue and get back to us. No one did. every time we asked for an update about our duplicate pay they ignored us.

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Reply from ADP

Jan 10, 2019

Violet - Please know that we have reached out to our authorized contact at your company to review this matter, which we were previously made aware of via a different channel. For confidentiality reasons, ADP is unable to work with you directly. You are not listed as an authorized contact. However, ADP has assigned a specialist to oversee this matter, whose contact information has been provided to our client/your employer on multiple occasions. We welcome the opportunity to work with our client on this matter. Thank you, Christine/ADP Client Experience

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Issbel L.
January 3rd, 2019 Jamaica Plain, MA DETAILS
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Be very careful if considering switching from Wholesale to Retail through ADP. When my company did this it was a disaster. I am hopeful that 2019 will be a better year with ADP.

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Reply from ADP

Jan 03, 2019

Hello Isabel, I understand that you have connected with your local team to transition from Wholesale to Retail. If you require additional assistance, please private message your concerns or questions so I can have a team member reach out. Thank you, Pauline - ADP/Social Care

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Ashley
January 2nd, 2019 Atlanta, GA DETAILS
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Our company chooses to use ADP to complete payroll services, with the new update we have experienced numerous issues. Every time that support is contacted to resolve these issues the representatives are very sarcastic and rude. It seems pretty clear that they do not care about their customers OR how they speak to them. If this happened once or twice I would not be writing a review but this is consistently every time we call for support. It is bad enough that we cannot access what we need on the website we pay for, being talked down to when asking for help just makes it that much worse. Would love to see customer service improve.

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Reply from ADP

Jan 03, 2019

Ashley, I am very sorry to hear about your experience and would like to help. If you could kindly, via PRIVATE response, confirm the company legal name and/or ADP account # for me, I will get right to work on this for you and get the right folks engaged on this end to assist. Thank you, Christine / ADP - Client Experience

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CRGM
December 20th, 2018 Fort Ann, NY DETAILS
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Very efficient at a reasonable price. Not only payroll but quarterly & annual reports. Makes my life much easier. Customer service is always helpful.

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Reply from ADP

Dec 26, 2018

We are so happy to hear this feedback. Making your job easier is one of the things we strive for in supporting you. We appreciate your support & your business. Thank you, Christine / ADP Client Experience

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PRACPLAY
December 20th, 2018 Miami Beach, FL DETAILS
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Service works reliably and is reasonably priced.

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Reply from ADP

Dec 26, 2018

Thank you for taking the time to submit your feedback! We appreciate your business. Thank you, Christine / ADP - Client Experience

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Lorry Sorgman,EA,MST,USTCP
December 20th, 2018 Newton Center, MA DETAILS
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I see ADP as an extension of my accounting practice and I refuse to work with clients who don't understand that ADP does a better job, more efficiently and more effectively than any accounting firm. I like the impound features of the tax withholdings and I do not have to worry about my clients getting into trouble with uncle Sam.

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Reply from ADP

Dec 26, 2018

Lorry, We truly appreciate your business and your confidence in us! So glad to hear about the positive experience - exactly what we strive for in supporting you & your clients! Christine / ADP - Client Experience

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LUIS A NINA
December 20th, 2018 Melville, NY DETAILS
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Experience has been mostly good overall. Main issues have pricing and lack of support for specific legislation in NYC in our case (PFL, Predictable Scheduling, etc.) Also at times going through too many different departments for an answer makes the overall service seem too segregated.

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Reply from ADP

Dec 26, 2018

Luis, Thank you for taking the time to submit your feedback. I would be happy to have a member of your Service team reach out to review the items you mention! Thank you, Christine / ADP - Client Experience

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Jenniferann Congilaro
December 20th, 2018 Fairport, NY DETAILS
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Always helpful when I call no matter the time of day or the issue. I have been very pleased with their customer service, and we really like the Workman's Comp pay as you go policy.

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Reply from ADP

Dec 26, 2018

Jenniferann, I am glad to hear about your positive experience, exactly what we strive for in supporting your business! Thank you for taking the time to submit your feedback! Christine / ADP - Client Experience

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Lynn Beattie
January 2nd, 2019 Mesa, AZ DETAILS
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Once it is all set up, ADP makes running payroll easy!

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Reply from ADP

Jan 03, 2019

Lynn, Easy & effortless are what we strive for in supporting your business. I am glad to hear about your positive experience! Thank you for taking the time to submit your feedback! Thank you, Christine / ADP - Client Experience

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Richard Mark Vladimir
December 20th, 2018 DETAILS
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I had a very good experience with ADP for the last several years, I process almost all of my transactions on their website and it is very easy to navigate. When I contact ADP about obtaining tax forms for example, they provide me with all the information that I need while I am still on the telephone.

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Reply from ADP

Dec 26, 2018

Richard, Our goal truly is to make it an easy experience for you! Thank you for the feedback! We truly appreciate your business and your confidence in us! Christine / ADP - Client Experience

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Bob Dicken
December 20th, 2018 Louisville, KY DETAILS
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Professional service, reasonable price, great people. A pleasure to do business with.

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Reply from ADP

Dec 26, 2018

Bob, Thank you so much for your feedback. I am so happy to hear about your positive experience. We truly appreciate your business and your confidence in us! Christine / ADP - Client Experience

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EVELIN UMANZOR
December 20th, 2018 Rockville, MD DETAILS
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For the most part ADP is a great payroll company. Anytime I have questions they are available and the answer. If you have a case they working on, they follow-up with you. Very efficient company. The only took off a star because for some reason they can't get our PTO hour reflect our employee paystub and I wish they have more options available for schedule. Other than that, great customer service!

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Reply from ADP

Dec 26, 2018

Evelin, Thank you so much for taking the time to provide your feedback about our service! I would be happy to have someone from your Service team reach out to you to see if we can't help with the PTO issue. Thank you, Christine / ADP - Client Experience

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Omar Martin
December 20th, 2018 North Kingstown, RI DETAILS
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They have done an exceptional job with our payroll service. They are always punctual and always pleasant. A pleasure to do business with.

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Reply from ADP

Dec 26, 2018

Omar, So glad to hear about your positive experience. Thank you so much for taking the time to provide your feedback about our service! We appreciate your business! Christine / ADP - Client Experience

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Pamela Saidla
December 20th, 2018 Portsmouth, NH DETAILS
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Everything was set up for me. Website is so simple any one could use it.

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Reply from ADP

Dec 26, 2018

Pamela, Our goal truly is to make it an easy & effortless experience for you! Thank you for the feedback - Christine / ADP - Client Experience

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Star Hutchinson
December 20th, 2018 Cathedral City, CA

ADP is always very pleasant and all operators are very efficient at processing my payroll.

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Reply from ADP

Dec 26, 2018

Star, We are so glad to hear about your positive experience with our Service team! Thank you for taking the time to submit your feedback! Christine / ADP - Client Experience

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Cyrilla Smith
December 20th, 2018 Marlborough, MA DETAILS
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All my questions and concerns are immediately addressed and resolved. Excellent customer service.

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Reply from ADP

Dec 26, 2018

Cyrilla, Thank you so much for taking the time to share your feedback. We appreciate your business & are so glad to hear of your positive experience! Christine / ADP - Client Experience

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Trish
December 20th, 2018 Charlotte, NC DETAILS
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Been using ADP for my small business payroll for about 8 years. I love the convenience and if I need support, someone has always been able to help me.

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Reply from ADP

Dec 26, 2018

Trish, Thank you so much for taking the time to share your feedback. We appreciate your support, your business and your long partnership with ADP! Christine / ADP - Client Experience

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Unisha Moore
December 20th, 2018 DETAILS
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Always very polite, the app and online website are very easy to use. Very valuable resources!!

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Reply from ADP

Dec 26, 2018

Unisha, So glad to hear it - thank you for taking the time to submit your feedback. We appreciate your support & your business! Christine / ADP - Client Experience

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Peggy Lennon
December 20th, 2018 DETAILS
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Have NEVER experienced a problem. Payroll is processed in a timely manner, taxes are filed promptly, and W-2s are issued faster than we ever get them out when handling payroll in-house.

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Reply from ADP

Dec 26, 2018

Peggy, So glad to hear about your positive experience - glad to hear we are able to make your job easier. Thank you so much for taking the time to provide your feedback about our service. We appreciate your business! Christine / ADP - Client Experience

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Bill B.
December 20th, 2018 Buffalo, NY DETAILS
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Easy to use website. Great reporting tools. Solid and quick customer service whereby the folks answering the phones have correct answers to questions raised.

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Reply from ADP

Dec 26, 2018

Bill, Thanks for letting us know we are hitting the mark! So glad to hear about your positive experience. We appreciate your business - Christine / ADP - Client Experience

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Daniel
December 20th, 2018 Marietta, GA DETAILS
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Payroll account manager has been a great partner and resource!

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Reply from ADP

Dec 26, 2018

Daniel, We are so happy to hear this feedback. I'd be happy to pass this feedback along to our management team, if you would care to send me (via PRIVATE response) the name of this Account Manager! Thank you, Christine / ADP - Client Experience

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Karen
December 20th, 2018 Elkins Park, PA DETAILS
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ADP is a company that strives to give prompted courteous service at all times day or night!

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Reply from ADP

Dec 26, 2018

Karen, Thank you for your feedback - it's so nice to hear about your positive experience! We truly appreciate your business and your confidence in us! Christine / ADP - Client Experience

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Louise Sutherland
December 20th, 2018 Woonsocket, RI

Its easy to do payroll. Its easy to make changes, do direct deposits and more. Help is always available. I do a special payroll every year I call to make sure I am doing it right. Price did change but not often good about that.

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Reply from ADP

Dec 26, 2018

Louise, We are so happy to hear this feedback. Easy & effortless for you is truly our goal. Thank you so much for taking the time to share your experience! Christine / ADP - Client Experience

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Dr T Reed
December 20th, 2018 San Diego, CA DETAILS
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I have used ADP for 25 years and they have always stood behind their product and their sales team. The sales team made a small mistake when I transferred from paychecks and ADP stood behind them and honored the price!

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Reply from ADP

Dec 26, 2018

Dr. Reed, Thank you so much for taking the time to share your experience. We appreciate your support, your business & your longevity with ADP! Christine / ADP - Client Experience

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Brittany Cleva
December 20th, 2018 Dallas, TX DETAILS
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one of the best things about adp is the mobile app. this allows for the employee to have pay stubs and w2s right at their finger tips! we can also put links to health insurance apps and 401k sites on the dashboard so that we aren't constantly requesting new id cards etc...

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Reply from ADP

Dec 26, 2018

Brittany, So glad the tools we provide for your employees have made your job easier! Thank you for taking the time to submit your feedback - We appreciate it, and your business! Christine / ADP - Client Experience

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David
December 20th, 2018 Fort Lauderdale, FL DETAILS
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I have called for help several times, and every time I call everyone is so helpful, and nice. Once you learn to used the software, it easy to used.

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Reply from ADP

Dec 26, 2018

David, I am glad to hear about your positive experience, exactly what we strive for in supporting your business! Thank you for taking the time to submit your feedback! Christine / ADP - Client Experience

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Nancy Rosenthal
December 20th, 2018 Brooklyn, NY DETAILS
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ADP is a company that truly wants your business. They are willing to go the extra mile to ascertain if the fit is a good one.

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Reply from ADP

Dec 26, 2018

Nancy, I am glad to hear about your positive experience. Thank you for taking the time to submit your feedback! We truly appreciate it! Christine / ADP - Client Experience

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Teresa Moppins
December 20th, 2018 Fredericksburg, VA DETAILS
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ADP helps me run my business in a more professional and reliable way. They keep me from worrying about my payroll taxes and keeping up with all the HR changes. I love their services.

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Reply from ADP

Dec 26, 2018

Teresa, I am glad to hear about your positive experience, exactly what we strive for in supporting your business! Thank you for taking the time to submit your feedback! Christine / ADP - Client Experience

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Nora Mireles
December 20th, 2018 San Antonio, TX DETAILS
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We have used ADP for several years now and I feel confident that we made the right choice. They guarantee processing correctly and take the pressure off of me making sure the payroll taxes get paid and that our employees receive their pay checks on time. I love the ability to process payroll where ever I am.

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Reply from ADP

Dec 26, 2018

Nora, I am glad to hear about your positive experience, exactly what we strive for in supporting your business! Thank you for taking the time to submit your feedback! Thank you, Christine / ADP - Client Experience

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Carol Rogers
December 20th, 2018 Pikesville, MD DETAILS
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When I have a problem the customer service persons are great - but it seems there have been some glitches with the upgrade of 'the software', as I have been told several times recently.

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Reply from ADP

Dec 26, 2018

We appreciate the feedback, Carol. I have not heard anything about the glitches you refer to but I would be happy to have someone look into it. Thank you, Christine / ADP Client Experience

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Jennifer Wells
December 20th, 2018 Syracuse, NY DETAILS
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When entering on the grid, it seems that the grid keeps moving. I still don't like creating reports. Very expensive for what I do.

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Reply from ADP

Dec 26, 2018

We appreciate the feedback, Jennifer. I'd be happy to have a member of your Service team reach out to see if they can offer any assistance. Thank you, Christine / ADP Client Experience

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Carrie
December 20th, 2018 Rome, NY DETAILS
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Very user friendly and great customer support

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Reply from ADP

Dec 26, 2018

Carrie, Easy & effortless are what we strive for in supporting your business. I am glad to hear about your positive experience! Thank you for taking the time to submit your feedback! Christine / ADP Client Experience

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Tanner Cook
December 17th, 2018 Gilbert, AZ DETAILS
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I like the fact that I am able to access ADP on my phone and view my statements whenever I want. It is very easy to use.

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Reply from ADP

Dec 18, 2018

Tanner, Easy & effortless are what we strive for in supporting you. I am glad to hear about your positive experience! Thank you for taking the time to submit your feedback! Christine / ADP Client Experience

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Tiffany
December 14th, 2018 Tempe, AZ DETAILS
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EASY!!!!! User friendly website that makes it simple and time efficient to log hours.

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Reply from ADP

Dec 18, 2018

Tiffany, Easy & effortless are what we strive for in supporting your business. We truly appreciate your business and your confidence in us! Thank you, Christine / ADP Client Experience

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Mia Hernandez
December 11th, 2018 Tempe, AZ DETAILS
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my company uses adp and i could honestly say its really good everything is super easy to get to i usually dnt have any problems navigating and overall its pretty self explanatory

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Reply from ADP

Dec 18, 2018

Mia, Our goal truly is to make it an effortless experience for you! Thank you for the feedback! Christine / ADP Client Experience

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Brandon Barrow
September 10th, 2018 Capitol Heights, MD DETAILS
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I am having the most trouble getting my money back from this company. Because someone stole my card and used it. Now there tell me they can’t give me a Provisional credit so I can keep my stuff in storage. They are not concerned at all about my issue. They transfer me to a supervisor that can’t do ANYTHING to accommodate me. They tell me I have to wait on a paper that takes 10 business days to arrive. My storage is due on 9-11-2018. I ask them if they can fax me the paper I’m suppose to sign they said no that can’t be done. But I can fax the paper back to them once I receive it. It seems like all the steps they are taking to get me my money back seems like a stall tactic. I am very upset 😡 with this company. I do not recommend anyone use them at all. Unless of course you have time and money to waist

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George
August 6th, 2018 Los Angeles, CA DETAILS
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ADP is the the worst of the worst indeed! ADP makes its own rules and regulations and it does not take responsability for its own actions. calling adp does take you anywhere for its employees are negligent and incompetent just like ADP itself. I lost the Aline card where all of my wages were and the only way to acess them was through a paper check that came along the aline card in the same envelope and that ADP had to validate in order to redeem the check- I called ADP and ADP itself validated the check so I went to deposit the check into my bank's atm but sevaral atms rejected the check then I called ADP who assured me that there was not any issue with the check. Later, a bank associate helps me out with the deposit process and the bank associate assures me that the check would only take one business day to be cleared. I was in for a great surprise the next morning for when I check BOFA's app; there was an announcement that said that the check's funds would be realised in 12 days so I called and called; I even showed up to the branch to no avail since BOFA refused to give me the check or to expedite the deposit process. Back then I had just given ADP the first warning because ADP had caused another major issue and I was in communicating with someone in a high level position from ADP. Therefore, I had this woman help me out to sort things out with bank of america and we had a conference call with BOFA. I was put on hold with background music and when I got conected; this ADP representative was already talking to the bank and everything was fruitless so I request to be transferred to a bank manager and the background music comes again- once again, this adp woman was already talking to the bank manager by the time I got conected and this talk proved to be useless since nothing was solved. The bank manager gave the most ridiculous excuses and made a pitch tone when she said "by law". When we got disconnected from the bank; this adp representative says that the bank had the right to seize the check but the actions of this woman were misleading. Therefore, I called the bank many times and the different bank assosiates were consistent that the one causing the delays was ADP and how long it would take for the funds to be realised was ADP itself. Because all of my wages were in that Aline card and because ADP intentionally detained my funds for 12 days; I became indebted with credit that a third party granted and that I was forced to take since I was left without any money for 12 days. This situation also forced me to give bank of america a warning which I did to prevent that bank of america and ADP join hands and also to prevent that bank of america would endorse ADP's lies. During my predicament, I also called ADP and two times two different ADP employees made fraudalent claims saying "you cashed the check" when the funds were intentionally delayed and the last time I called an ADP employee said that the matter had already been resolved by ADP internal affairs and no further comments were needed so in other words ADP thinks that it does not owe me an explanation for its misleasing actions that caused many troubles and which put me in a great predicament. ADP'performance is unacceptable and its actions are questionable.

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csimm
March 29th, 2018 Melville, NY DETAILS
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ADP outsources their customer service to the Philippines, India and who knows. They have departmentalized the company so departments have access to only part of customer account information. Errors and changes in my experience are generally not correctly changed on the first attempt but compounded by additional errors by the ADP reps. It is disconcerting to see numerous debits and credits from our firm account that still due not accurately reflect the payroll transactions. One example; a change in direct deposit. The ADP rep (from the Philippines) had a real check generated, a direct deposit to the old account, a direct deposit to the new account and numerous debits and credits to our payroll account for the checks and taxes which did not in the end add up correctly. Another example, we voided 2 checks for 2 wks pay and reissued 2 checks for 1 wk pay. Debits and credits never reconciled correctly. Another example, a change in 401k withholding - put in as a 401k loan. Debits and credit also did not reconcile - no credit for change in taxes was issued in the bank account.

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Cassidy Gundersen
December 12th, 2017 Orem, UT DETAILS
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My company uses ADP, and I have had so many issues with it. First of all, it seems like I can never log in to the system. There have also been so many times when my hours were messed up after I put them in. We’ve also had issues with the payments actually being made. If I were to choose, we wouldn’t be using this system.

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Robbie Xiong
June 26th, 2017 Paradise, CA

This app is a piece of junk. Login is always a problem. Even when used the correct password that has been used many times to log in, i would get locked out. Password reset is a joke, because it keeps asking questions you never chose. Mobile app at times decides it wants to not use finger scan. The web ui doesn't even let you login period.

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