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13 User Reviews

6.5

Overall Score

Hotel Type: Economy
Sleep Inn originated from a marketing cooperative formed in 1939 under the name Quality Courts United, which over time evolved into Choice Hotels International. The chain revolutionized the hotel industry by being the first to offer guaranteed and toll-free reservations, 24-hour desk service, hotel apps and non-smoking rooms. Today, Sleep Inn is the new construction midscale brand of Choice Hotels that sets itself apart from competitive brands, attracting valued guests and hotel franchise owners alike.  

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The Good

  • Smoke-free
  • Amenities
  • Positive feedback
Sleep Inn aims to provide midscale guests with a slightly higher-quality atmosphere and design space than its fellow midscale hotels. They offer guests an affordable, simply stylish experience. Sleep Inn is 100% Smoke free, which is great for non-smokers and guests with allergies. They also offer:
  • free Morning Medley breakfast
  • in-room coffee and newspaper
  • Oversized work area
  • Over 350 locations worldwide.
  • Choice Privileges rewards program and Commitment to customer satisfaction.
  • Free parking
Most customers agree that the Sleep Inn offers a reasonable cost. They also agree the staff is friendly, accommodating and makes their stay valuable. Positive guest feedback includes:
  • comfortable beds
  • clean rooms
  • nice helpful staff
  • close to subways in a safe area
  • flat screen tv
  • lightning fast wifi.
  • HBO and tv channels that actually work
  • Cost is about $20 more a night than the cheapest hotels in the respective areas but customers get a huge bump in comfort and service.
  • heater/ air conditioner was actually quiet with temperature controlled by wall mounted thermostat.
  • Sleep Inn Hotel locations are in convenient, high traffic areas, with metro transportation in walking distance.  Also close to interstates for drivers.
  • Guests found it easy to order takeout food from local delivery restaurants to their rooms.
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The Bad

  • Brand consistency
  • Limitations
  • Pets
Sleep Inn accommodations are typically said to be 'average' and 'basic'.  Brand consistency seems to be an issue, since guests report experiences at different hotels in different places as contrary to what is advertised as standard.  The brand promises certain amenities that seem to fall short in practice. Amenities such as reasonable pricing, a designer space, comfortable rooms, large work spaces and free breakfast appear to have a few caveats, such as:
  • Sleep Inn charges both a daily "safe with limited warranty" fee and a daily "hotel services fee," neither of which are disclosed in the estimate emailed from ChoiceHotels.com. The fees typically total in the ballpark of 3-4 dollars per day
  • eating area was very crowded  In fact, the size of the room makes it very difficult to get to the food. Seating was very limited.
  • rooms are too small
  • the sliding doors for the toilet/shower need actual handles so guess can close them all the way for some privacy
  • rooms don't  have a tub, only a stand-up shower
  • the free newspaper is a local paper that seems a little "too" local with very little national news coverage, even on the front page.
If customers are traveling with pets, chances are Sleep Inn won't take them. To find a specific Quality Inn hotel that does accommodate pets, one has to search the Choice Hotel.com website under the category  'pet-friendly hotels.' Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.
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The Bottom Line

Overall, Sleep Inn is satisfactory for the basics of a clean room, a good night's sleep, a free hot breakfast and proximity to major highways and public transit.  They deliver on sensible prices. Guests consistently have good experiences with staff and feel they got what they paid for.
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Star Rating

4.2

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13 Reviews

Review Breakdown

5 grade

31%

4 grade

54%

3 grade

15%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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KC Riverton, UT

I stayed in a Sleep Inn in Idaho Falls. I'm sure each one is different, but this one was really nice. It felt new and clean. The bed was comfy...and it was really reasonably priced. The staff was good too!

1 year ago

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Msindoni Pembroke Pines, FL

Sleep Inn is located everywhere I've needed to go which is nice since I like to stay a loyal customer. They offer complimentary breakfast and super cheap rates.

1 year ago

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Dwhoush Theodore, AL

I enjoy Sleep Inns. That is a hotel I know I can be comfortable in. The staff is very nice and the rooms are clean. The rooms are smaller but they have everything I need for a one night stay.

1 year ago

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Erika Shumway Managua, MN

I had a great experience with Sleep Inn. It covered everything that I needed for a great stay. It was clean. There were a few things that could be updated, but it wasn’t ever a problem. The staff is always willing to help.

1 year ago

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Mickey Mangum Long Beach, MS

I have stayed a several Sleep Inn hotels in my life. I have always found them to be clean with a friendly staff. The quality of the rooms has always been acceptable. I find it to be a good value for your money.

1 year ago

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Willie

Always have a wonderful stay with them in Jacksonville they really take pride in the way you are treated

2 years ago

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Randi Nelson Managua, MN

Sleep inn offers great rooms for a larger family and are trustworthy in the cleanliness of the hotel.

1 year ago

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Bryndie Managua, MN

Had a very comfy stay here! My room was clean and had the accommodations I needed to be taken care of and comfortable.

1 year ago

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Rebecca Managua, MN

I highly recommend Sleep Inn. The hotel is very clean and they have great accommodations.

1 year ago

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Erika Douglas Cedar Fort, UT

This hotel has a perfectly adequate room, and allowed our family to travel and feel safe. We would repeat our stay.

1 year ago

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Christyan Bennett New Orleans, LA

Sleep Inn is an average hotel. They’re very nice but not worth your usual price. My bed wasn’t very comfortable and the price was unfair.

1 year ago

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DeeDee G. Dallas, TX

For the price of the room it's good. The room is neat the bathroom is an little dirty.

1 year ago

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Audrey Mitchell Managua, MN

Sleep Inn is a typical hotel, nothing too fancy about it, but also decent rooms that are clean and good service.

1 year ago