The Ritz-Carlton is a luxury hotel chain found in major cities within the United States and in 29 other countries and territories. There are 87 operating luxury hotels, with others under construction or renovation. The Ritz-Carlton was originally founded in 1983 and was based out of Boston, Massachusetts. Eventually it expanded across the nation before going to other countries. Today, the Ritz-Carlton is a subsidiary of Marriott International.  

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The Good

  • Up-scale experience
  • Amenities
  • Guarantee
  • Spa

Each Ritz-Carlton hotel provides an up-scale experience for travelers looking to indulge in a more luxurious travel accommodation. Services like individual attention and other conveniences are available to guests, but included services may vary depending on the actual location an individual stays in.

Guests who stay at the Ritz-Carlton will be able to take advantage of a high level of service and various amenities to make their stay more comfortable. At the Ritz-Carlton Club Level the "Treat You" package is an option where guests will be able to enjoy the following amenities and services:

  • Snacks and beverages delivered to the room throughout the day
  • Personal concierge available to assist with restaurant reservations and changes in airline accommodations
  • Each time a trip is extended, guests can enjoy one complimentary night with the "Treat You" package
  • Valet parking or roundtrip airport transfer
  • Internet access in guest room

The Ritz-Carlton also has a "best rate guarantee" to ensure that their guests receive the best possible deals on their reservations. Guests who reserve a Ritz-Carlton room using any direct Ritz-Carlton reservation channel (Ritzcarlton.com, The Ritz-Carlton Hotel Telephone Reservations, or directly at a hotel). Following the reservation, there is a 24 period of time where if a guest finds a lower hotel rate at the same hotels, room type, and reservation dates, The Ritz-Carlton will match the rate and give the guest an extra 25 percent off. All the guest needs to do is submit a qualified claim form with the pricing information.

One of the driving luxuries at The Ritz-Carlton locations is the spa experience they offer guests. These spas combine world-class expertise with local accents to create a unique and relaxing experience. Each of the spa technicians is trained and licensed and they are equipped to manage specific requests and concerns. Guests are able to enjoy a level of personalized service that is not typical of other luxury hotels.

The Bad

  • Availability
  • Pet requirements
  • Reservations

With nearly 90 hotels in operation, the sheer number of Ritz-Carlton locations is something guests should be aware of. While Ritz-Carlton hotels can be found in the largest cities in the world (found in only 18 states), they are not going to be located every place a guest travels to. That means Ritz-Carlton rewards can only be used on a select few locations. It is important to note that The Ritz-Carlton is a luxury hotel, and typically there are not as many locations as budget or economy standard hotels.

For pet owners, it is important to note that the Ritz-Carlton does allow pets to stay in the rooms and suites with their owners. However, there are some requirements associated with bringing a pet to Ritz-Carlton locations:

  • $150 pet fee per stay
  • Fee must be paid for each pet
  • Limit of two pets
  • Animals must be well-behaved

Reservations for various Ritz-Carlton amenities are also a concern. For guests that plan on partaking in the spa service will need to book their reservation online or over the phone at least two weeks to their arrival at the location. Rooms can typically be booked without having to do so far in advance, but during peak seasons, it can be difficult to reserve.

The Bottom Line

Guests who wish to stay at a luxury hotel in some of the most exciting cities in the world would likely enjoy their stay at a Ritz-Carlton property. Those who stay at Ritz-Carlton hotels or resorts can expect to receive the following services throughout their stay:

  • Treat You services available: guests can enjoy extra services and amenities
  • Best rate guarantee: lowest nightly rate guaranteed for each guest
  • Rewards program: guests can enroll in-person or online
  • Spa experience: reservations required in advance
  • Pet allowed: there are fees for pet owners that bring their animals

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User Reviews

Star Rating

4.7
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3 Reviews

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Courtney carlson
December 2nd, 2019 South Jordan, UT DETAILS
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Nice ambiance. Great service. Nice big rooms. Love the ocean views. Love staying here with my husband.

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Tom Gourley
November 26th, 2019 Pleasant Grove, UT DETAILS
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The Ritz Carlton offers top quality services and rooms. Everywhere you look, you see quality. The customer service is very good and the rooms are always clean with many "extras". The rooms can be expensive but are well worth it if you want a nice, high-quality hotel experience.

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Lynette Fowler
May 31st, 2018 Pleasant Grove, UT DETAILS
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Amazing hotel to stay at if you can afford to pay. The customer service is amazing and the rooms are beautiful and beds really comfortable.

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