Hotel Type:Upper Midscale

Marriott Hotels & Resorts is the flagship brand of Marriott International of full-service hotels and resorts. It started with one idea for a single hotel in Washington, DC, originally named Quality Inn. The Marriott name was born with the erecting of a second hotel. More than 80 years later, there’s a Marriott Hotel across the globe in over 45 countries for everything from leisure and resort travel, business travel, hosting meetings, to attending a wedding. 

Top Ranked Companies

company logo
#2 Hilton Hotels & Resorts chevron_right
8.4 Overall Score
4.6
starstarstarstarstar_half
(178)
company logo
#3 Holiday Inn chevron_right
8.2 Overall Score
4.4
starstarstarstarstar_half
(193)

The Good

  • Innovations
  • Benefits

Marriott brand hotels and resorts are focused on the idea, "travel brilliantly". This idea is centered on innovation.

These innovations for guests include:

  • Mobile check-in. Mobile guest services have arrived at Marriott Hotels. That includes being able to check-in and out from their mobile app at all of locations around the world.
  • Modern-day meetings. Marriott's new meeting spaces feature naturally lit studios and social spaces to maximize multi-tasking.
  • Marriott Mobile App allows guests to ask for anything, anytime during their stay.
  • Bartenders in Residence is in the prototype phase, with a goal to connect local talent, local bartenders and local flavors and bring them into a Marriott hotel.
  • Teleportation. Marriott has a prototype of 4-D journey devices to give guests a virtual travel experience to their destination of choice.
  • New, smartly designed ergonomic guestrooms in the pipeline.
  • Flexible, tech-savvy work spaces
  • Goji kitchen + Bar set to open in Asia in 2014 and 2015. It is a dynamic restaurant designed for the modern traveler with spaces that transform from breakfast to lunch and dinner.
  • Healthy Vending machines containing locally grown organic fruits and vegetables.

The Marriott hotel staff is globally known for being very friendly. Along with the basic amenities such as free WiFi and buffet breakfasts, Marriott encourages guests to "co-create" with them by submitting fresh ideas for the hotels to implement. Hotels are also typically located in convenient locations near airports, restaurants, major highways and shopping strips.

The Bad

  • Additional fees

The resorts are all-around enjoyable, but guests were less-than thrilled with the hotel's additional fees:

  • $27/day resort free which allows you a beach chair, umbrella, towels each day, as well as
  • Free drink must be a signature cocktail-
  • Daily parking fee. Visitors end up paying less to park than a guest paying to stay in the hotel I believe it was $27/day as well, pathetic!
  • Resort Pool was always lukewarm, even in 90+ degrees
  • Breakfast on premises is expensive with $20 for 2 eggs with one meat.
  • Beach lovers were a bit disappointed with the amount of scattered seaweed, hotel needs to do better cleaning it up.
  • Average resort with above average prices
  • Rooms were a little dated but very clean

The Bottom Line

Marriott Hotels & Resorts is the flagship leading brand of Marriott International. With its "travel brilliantly" campaign, Marriott offers many cutting edge innovations, aiming to be the leading global premium hotel brand among Generation X and Y travelers.

One of Marriott's popular guest amenities is their THANN specially- crafted aromatherapy items. Their hotels have a solid reputation with strong customer loyalty. Marriott hotels are located in convenient locations for travel, food, and recreation and shopping. To some, Marriott's resorts have average amenities with above- average prices. Rooms in some hotels are a little dated but very clean. There are also additional resort fees for guests. Despite the negatives, the staff is very pleasant and friendly.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.6
starstarstarstarstar_half

327 Reviews

Review Breakdown

5 star
70%
4 star
23%
3 star
5%
2 star
2%
1 star
0%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

Sharon Battula

April 8th, 2020 Aurora, CO

Have stayed here - the room was REALLY nice, bathroom was clean, service was kind and prompt

starstarstarstarstar

MattB

April 5th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My family loves Marriott. It's definitely our favorite place to stay. The beds, cleanliness and accommodations are ALWAYS top notch.

starstarstarstar_borderstar_border

Karen Torino

April 2nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The staff was very friendly and were there to help get you acquainted, but the room had not been fixed in a while and you could tell. Holes in the wall and chipped paint made me very uncomfortable.

starstarstarstarstar

April Jones

March 27th, 2020 Tremonton, UT

There customer service was amazing, and it felt more like a home instead of a hotel when we stayed.

starstarstarstarstar

Rathan Kumar

March 12th, 2020 Trabuco Canyon, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very cheap, affordable, and has always had a place for me to stay during my roadtrips and for 1 or two nights.

starstarstarstarstar_border

Amalia AMLU5848

March 11th, 2020 Boulder, CO DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

The only complaint I have about the Marriotts I have stayed in is the lack of complimentary breakfast which is disappointing considering the rooms are usually on the more expensive side as far as affordable hotels go.

starstarstarstarstar

Ellie

March 11th, 2020 Cheyenne, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Marriot hotels are always my first pic! The pricing is very affordable for rooms so nice and clean! The staff are consistently friendly and helpful and the rooms are always so welcoming.

starstarstarstarstar

Jodi Howard

March 11th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I’m looking for a hotel, I always check for Marriott first. Their rooms are clean and and the prices are very competitive. I also feel safer at a Marriott hotel

starstarstarstarstar

Austin Stelmach

March 10th, 2020 Boulder, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I stayed at the Marriott in Key West and loved every second of it! The hotel was pristine, colorful, and full of vibrant plants! Additionally, the food was great and the staff was super friendly. I can't speak for other locations, but if anyone is planning a trip to Key West I highly recommend staying here.

starstarstarstarstar

Tessa Sagarino

March 10th, 2020 Tallahassee, FL

Always look forward to traveling thanks to Marriott Hotels and Resorts. Super clean and staff are always very welcoming.

starstarstarstarstar

Corey Smith

March 10th, 2020 Tallahassee, FL

Every time I have stayed in a Marriott Hotel it has been a wonderful experience. The staff was nice and the room was always clean.

starstarstarstarstar

Rocio Diaz

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Same price as other competitors and much better quality. The breakfast is great , the sheets are clean and there are no strange smells in the bathrooms.

starstarstarstarstar_border

Nichola Churchwell

March 9th, 2020 Tallahassee, FL

I have had great experiences at Marriotts. Very clean and simplistic. Employees are very nice and help you with anything they need. Great range of hotels and quality of hotels in the chain.

starstarstarstarstar

Myken

March 8th, 2020 Cheyenne, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Marriott hotels are our families favorite. They are clean, most comfortable beds out there and the customer service is unbeatable. I always know our stay will Be a great one when we stay at the Marriott

starstarstarstarstar

myles Ragas

March 8th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Amazing rooms with clean beds and nice hot showers. The closest are also pretty big too.

starstarstarstarstar_border

Brandon Scott

March 8th, 2020 Pass Christian, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Marriott has great customer service and nice rooms. Me and my family stayed at a Marriott hotel in Mississippi and had a great experience.

starstarstarstarstar

Linda Hays

March 7th, 2020 Layton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Marriott hotels are clean and comfortable. Pleasant atmosphere and great service.

starstarstarstarstar_border

Cole Bailey

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Their service is great! I got a great price on my room here and the beds were very comfortable.

starstarstarstarstar

Katlyn Hockman

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Every single time I stay at a Marriott it is a pleasant experience. The room service is great and all my needs are always taken care of. I always enjoy my vacations when I stay with Marriott.

starstarstarstarstar

Jackson Barousse

March 7th, 2020 Kenner, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Mariott has an excellent chain of hotels, at which any person could have an excellent nights stay. I have always been pleased with the staff and their service.

starstarstarstarstar_border

Josh Harold

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The beds were good quality and they had breakfast in the morning. I would defiantly stay more if the price were cheaper.

starstarstarstarstar

Ashley Roberts

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have always had nice stays at Marriotts. The food is always good and the beds are comfy

starstarstarstarstar

Taylor Posey

March 7th, 2020 Philadelphia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Every Marriott I’ve stayed at has been super clean and the staff is always friendly! Any time I travel, I look for a Marriott hotel!

starstarstarstarstar_border

Hunter Brister

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have stayed in a Marriott a couple of times and they have very good beds and very good service. It feels like you’re staying in an expensive hotel while their prices are low.

starstarstarstarstar

DeeDee G.

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The room service was excellent! Love the attendants and staff. Everyone helpful and nice.

starstarstarstarstar_border

Brayden Ibert

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Every time I’ve stayed at Marriott Hotels & Resorts I’ve been pleased. The service was quick and helpful, the rooms are clean, and breakfast good and warm. The prices are a little high.

starstarstarstarstar

Luis Diaz

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The beds were very comfortable and the room was very clean. Morning breakfast was delicious. Employees were there when I needed them

starstarstar_borderstar_borderstar_border

OwenE.

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have not had the best experience here, I lost my key and was given a run around trying to get a new key.

starstarstarstarstar

cb

March 6th, 2020 Thibodaux, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The room prices can be a little pricy but the quality of the beds, room and service is well worth what you pay for your room.

starstarstarstarstar_border

Janessa Whatcott

March 6th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We almost always stay at Marriott hotels when traveling. You can count on them to be up to date and clean.

starstarstarstarstar

Nicole Jones

March 5th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love staying at Marriott Hotels when I travel. Spacious rooms, great service, nice selection of food and beverage, and wonderful service that just can't be beat.

starstarstarstarstar

Daisy Ramos

March 5th, 2020 , FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I went to the Marriot for a conference and it was by far the nicest hotel I had ever been to. The staff were so helpful and friendly, I cannot wait to spend time there again.

starstarstarstarstar

Jessica

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Marriott hotels. They are always clean, have great service and the beds are comfortable.

starstarstarstarstar

Ashphile Baptiste

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The hotel and resorts are widespread and the customer service is awesome. My family loves The Marriott for vacations.

starstarstarstarstar

Lizabeth Augustine

March 4th, 2020 Holmdel, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always had a positive experience at the Marriott. Enjoy the pools always clean pool area. Friendly and helpful staff. Smile a lot.

starstarstarstarstar

Eny Donnelly

March 4th, 2020 Port Saint Lucie, FL

My favorite hotel every where I go, rooms are very clean, customer service are very professional

starstarstar_borderstar_borderstar_border

Donald Morgan

March 4th, 2020 Baton Rouge, LA

Our room was very small and the bathroom didn’t have a vent. It probably could have improved with better lighting and more space.

starstarstarstarstar

Jennifer Donnelly

March 3rd, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love the Marriott I always feel like royalty. And I like how the Marriott is everywhere in Florida cities.

starstarstarstarstar

hmarashi

March 3rd, 2020 Newark, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Marriott Hotels are always a refreshing experience. I’ve been to locations all over the country and internationally.

starstarstarstarstar

MaryAnn Hagblom

March 3rd, 2020 West Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love Marriott hotels. Find them everywhere you go. Great price for such great quality service.

starstarstarstarstar_border

Randi Nelson

March 1st, 2020 Managua, MN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Marriott hotels seem to be the most expensive places to stay, but all because of the great service and great environment.

starstarstarstarstar_border

Lori Claassen

February 29th, 2020 Layton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love staying at the Marriott hotels but it has gotten way too pricey lately. Plus the hotels we have stayed at are old but the price goes up. Need to have bigger shampoo/conditioner bottles!

starstarstarstarstar

Kimi Bayles

February 29th, 2020 West Valley City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve never slept better in a hotel! The mattress and pillows were the best quality of any Hotel I’ve ever stayed in!

starstarstarstarstar_border

Maryann Renteria (Mckrae)

February 29th, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I love Marriott hotels and feel like I never have to worry if they’re nice no matter where I go. They could sometimes have better customer service but overall I’m always satisfied.

starstarstarstarstar

janice pan

February 28th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love staying in the Marriott. The front desk helpers are the best and go beyond just to make my family comfortable, every time we stay. Is why we keep coming back.

starstarstarstarstar

Sandi Burkinshaw

February 28th, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Most comfortable beds in any hotel I have ever stayed in. My family and I have stayed in the fanciest to the lowest Marriott and have never been disappointed. Great service, beautiful rooms, reasonable prices.

starstarstarstarstar

Stephanie Love

February 27th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have stayed in several Marriott hotels and have always been very happy and pleased with what they offer. We can usually find really good deals and they usually offer free breakfast and parking, which is something I’m always looking for. The rooms are clean and the staff is very professional.

starstarstarstarstar_border

mccandless24

February 27th, 2020 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Marriott has always been a favorite in our family. We know that when we stay at one the cleanliness and quality of rooms will be great. We have yet to be disappointed. They can at times be pricey but you will have great service and clean rooms whenever you stay.

starstarstarstarstar_border

take7

February 27th, 2020 Sandy, UT

We love to stay at Marriott and can always find great deals wherever we go. The front office staff are friendly and mind their own business. The rooms are clean and spacious. Pools and workout rooms always a plus and their hours too. We've had a few times with cleaning staff not cleaning when we wanted it cleaned but not a big deal.

starstarstarstarstar_border

Seth Boudoin

February 27th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great rooms and very comfortable beds. The bathrooms were clean and the lobby was beautiful. The staff treats you like family and let you have a very comfortable experience.