Marriott Hotels & Resorts is the flagship brand of Marriott International of full-service hotels and resorts. It started with one idea for a single hotel in Washington, DC, originally named Quality Inn. The Marriott name was born with the erecting of a second hotel. More than 80 years later, there’s a Marriott Hotel across the globe in over 45 countries for everything from leisure and resort travel, business travel, hosting meetings, to attending a wedding.

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The Good

Innovations
Benefits

Marriott brand hotels and resorts are focused on the idea, "travel brilliantly". This idea is centered on innovation. These innovations for guests include:

Mobile check-in. Mobile guest services have arrived at Marriott Hotels. That includes being able to check-in and out from their mobile app at all of locations around the world.
Modern-day meetings. Marriott's new meeting spaces feature naturally lit studios and social spaces to maximize multi-tasking.
Marriott Mobile App allows guests to ask for anything, anytime during their stay.
Bartenders in Residence is in the prototype phase, with a goal to connect local talent, local bartenders and local flavors and bring them into a Marriott hotel.
Teleportation. Marriott has a prototype of 4-D journey devices to give guests a virtual travel experience to their destination of choice.
New, smartly designed ergonomic guestrooms in the pipeline.
Flexible, tech-savvy work spaces
Goji kitchen + Bar set to open in Asia in 2014 and 2015. It is a dynamic restaurant designed for the modern traveler with spaces that transform from breakfast to lunch and dinner.
Healthy Vending machines containing locally grown organic fruits and vegetables.

The Marriott hotel staff is globally known for being very friendly. Along with the basic amenities such as free WiFi and buffet breakfasts, Marriott encourages guests to "co-create" with them by submitting fresh ideas for the hotels to implement. Hotels are also typically located in convenient locations near airports, restaurants, major highways and shopping strips.

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The Bad

Additional fees

The resorts are all-around enjoyable, but guests were less-than thrilled with the hotel's additional fees:

$27/day resort free which allows you a beach chair, umbrella, towels each day, as well as
Free drink must be a signature cocktail-
Daily parking fee. Visitors end up paying less to park than a guest paying to stay in the hotel I believe it was $27/day as well, pathetic!
Resort Pool was always lukewarm, even in 90+ degrees
Breakfast on premises is expensive with $20 for 2 eggs with one meat.
Beach lovers were a bit disappointed with the amount of scattered seaweed, hotel needs to do better cleaning it up.
Average resort with above average prices
Rooms were a little dated but very clean

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The Bottom Line

Marriott Hotels & Resorts is the flagship leading brand of Marriott International. With its "travel brilliantly" campaign, Marriott offers many cutting edge innovations, aiming to be the leading global premium hotel brand among Generation X and Y travelers. One of Marriott's popular guest amenities is their THANN specially- crafted aromatherapy items. Their hotels have a solid reputation with strong customer loyalty. Marriott hotels are located in convenient locations for travel, food, and recreation and shopping. To some, Marriott's resorts have average amenities with above- average prices. Rooms in some hotels are a little dated but very clean. There are also additional resort fees for guests. Despite the negatives, the staff is very pleasant and friendly.

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User Reviews

Star Rating

4.7

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473 Reviews

Review Breakdown

5 grade

75%

4 grade

20%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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peter harmatuk Poolesville, MD

Marriott Hotels & Resorts are our first choice when needing a location to spend time unwinding in a vacation-like setting, or an extended stay. They are almost everywhere where we travel, elegant and extremenly comfortable. They are well priced within the areas they serve and a value when compared to the amenities offered by their properties. They have things like free WiFI where it is often charged for by others, both great city and remote locations and really good restaurants . Their "free" breakfast, in many places, rivals what you can get in a breakfast restaurant and the in-hotel services such as health clubs and pools, make them a great value, even though you may pay a little more for them.

2 months ago

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Eddie Sparks Costa Mesa, CA

Top notch accommodations. Always treated with upmost courtesy and made to feel at home. The only place we stay at.

1 week ago

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Brad H Gilbert, AZ

Most of my experiences involving Marriott Hotels and Resorts have been in the Residence Inn. I truly love the Residence Inn. I love their combined Hot and Cold Breakfast offered each morning. This is really an. added. value to an already reasonable hotel price. When you are there on a Monday and Tuesday there is usually some sort of snack type food offered in the evening hours. A real bonus. The rooms are clean and arranged in such a way as to be very accommodating to the. business traveler. I love the oven, stove, refrigerator and plenty of kitchen storage space. These allow me to purchase my own food and create my own meals to eat while I am there. What a great value as a hotel overall.

3 months ago

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Vicki H. Poolesville, MD

We have stayed at several Marriott Hotels and have always enjoyed our stay. The receptionists have always been so helpful and patient. Also, at least at the ones we have stayed at, there was always a restaurant available for breakfast! The cost of the rooms are reasonable.

2 months ago

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Katrina Breithaupt Provo, UT

I've stayed in a variety of airbnbs, hostels, and hotels over the years and I have ALWAYS been highly impressed with Marriott. They are always my first choice of hotels. I have stayed there many times with my family. They are extremely clean, offer great services and amenities and I always look forward to staying there, whether it is inside or outside the US.

3 months ago

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Corbin Short West Wendover, NV

I have never had a negative experience with Marriott, except with one of the brands when they wouldn't accept a gift card in Page, AZ. When I travel, I basically look first at Marriott Hotels because the quality is consistent everywhere. The only thing is this: be aware of what type of Marriott you are choosing and what services they offer. For example, some brands do not have breakfast. It's worth knowing the difference across the different brands under the Marriott name.

3 months ago

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Emily H West Wendover, NV

My family has always had great, reliable, quality service from every Marriott hotel we've stayed at. Rooms are always nice with clearly updated amenities such as newer televisions and modern furniture. Most have pools and free continental breakfast--always with the best selection of food of any hotel we've stayed at. Great service, great value--you can't go wrong with Marriott, in my opinion.

3 months ago

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Amy Gardiner Germantown, MD

LOVE MARRIOTT and really try to support them during COVID! You can always rely on high quality with their hotels and convention centers. I am never dissatisfied and when I am they FIX IT!!!!!

2 months ago

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Jun Chen Rockville, MD

Marriott Hotels & Resorts is my favorite hotel to stay. I usually look at Marriott Hotels & Resorts when I need overnight travel. It provides pretty space for our family to stay. It also has good location in the city.

2 months ago

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Caloway Salt Lake City, UT

The hotel rooms are nice and clean and the staff are very helpful. If you are staying for a while, bring a swimsuit and take a nice swim or sit in the jacuzzi. The morning breakfasts are nice and there is a good variety of food whether you want sweet, healthy, or hearty.

3 months ago

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Greg Francis Saratoga Springs, UT

as a gold member, I travel with Marriott for business and pleasure, and know that I can have a consistent experience everywhere I go, from the JW in Chicago, to the Springhill Suites in St George. I appreciate that they know me as a gold member, know my preferences, and when I was there last. Bonvoy provides a great app to manage my bookings, and check my points to see how many points ai have to spend for my upcoming vacations.

3 months ago

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daphjohnson Saratoga Springs, UT

When you book with Marriott you know what you are getting yourself into. I like that there is a standard of cleanliness that can be found at different areas of the world. Marriott is always high quality and provides a good experience no matter where you are.

3 months ago

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Mike Curtis Guyton, GA

I travel a lot for business and my current employer’s preferred hotel provider is Marriott. The rooms are always clean and comfortable and the beds are amazing! Best sleep ever. I have been a little disappointed with the upkeep at some of the recently acquired Sheraton properties but I’m confident they’ll be brought up to Marriott standards.

3 months ago

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Trinka Ashby Beaverton, OR

I have a whole lot of great things to say about Marriott Hotels & Resorts. We have for years enjoyed staying at their hotels and have always found them so nice and clean. They often have free breakfasts and always have great service! We also have a Marriott Timeshare and have thoroughly enjoyed it for many memorable years!

3 months ago

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Cindy H Gilbert, AZ

Usually i prefer Marriott Hotels when i travel but during 2020 i stayed in a hotel that was really dirty. I brought cleaners and wiped down everything. The carpets and floors had visible dirt, especially around the edges. I only give 4 stars because my experience in the past was better but during Covid times, they really drop the ball and clean a lot less. They claim to clean more carefully but in reality, they only cleaned the rooms during your stay if you stayed longer than a few days. Good thing i brought cleaning supplies with me.

3 months ago

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Amy McCarlie Orem, UT

The Marriott experience was amazing! We stayed for out honeymoon and it was such a blast! The food, the pool, the fun things that were available to us was a five star experience along with the customer service. Would highly recommend

3 months ago

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Abby Layton, UT

I love Marriott Hotels! I've stayed at many of them in many different places and they are always clean and well kept, the staff is very professional, and the rooms are always spacious and comfortable. They're my favorite hotels to stay at.

3 months ago

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Jennifer Ashby Lehi, UT

I trust Marriott. I always know that I am getting the best service. They have always been clean and quick to resolve any requests or issues. We have been upgraded before, too, which has been nice. We have had their credit card and earned points that way.

3 months ago

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Peter Harmatuk Columbia, MD

Marriott has always been a consistent hotel chain, very much like their rival Hilton. Their website is easy to use and they have nice properties pretty much in any area you want want to stay.

2 months ago

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Tammy West Valley City, UT

The Marriott knows how to treat a guest. Every Marriott I’ve ever stayed in has been well managed with polite and friendly staff and clean, beautiful rooms.

2 months ago

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Rani Halliday Spring Branch, TX

We have used Marriott Hotels for years! My husband stays there exclusively when he travels for business. For the most part I'm always impressed with cleanliness and service, however, since Covid began we have stayed in Marriott's 4 times and have been disappointed 3/4 of those stays. Front desk service has not been as friendly and cleaning service is mostly unavailable. Hoping future stays improve.

3 months ago

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Cal Hunter Riverton, UT

Fairfield and Courtyard are the two properties I mainly use when I travel. Nice to have a consistent brand you can count on as you move from place to place. Always found the properties clean and no reservation problems.

3 months ago

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Scott A. Johnson Orem, UT

Of all the hotel chains, Marriott is my first choice. They have clean and well-maintained properties all over the world. Their events staff is great if you are looking to host an event. Join their free rewards club to accumulate points towards your next stay.

7 months ago

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amycray Bangor, ME

Marriott Hotels are classy and nice. I would definitely recommend to others.

3 weeks ago

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Max Winkel Salt Lake City, UT

I have stayed at many Marriott Hotels and would say that ive enjoyed it for the most part. The rooms are almost always super clean and the employees are nice and helpful. Sometimes I get breakfast at the hotel and its pretty good too. If your going to stay in a hotel and money isnt a problem then Marriott is for you.

5 months ago

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Dayna Brown Logan, UT

Marriott is always a go-to place to stay for our family! The rooms and bathrooms are clean and tidy, and the staff members are always happy, eager, and willing to help with anything we need. I love the way they rotate what is on the menu for the complementary breakfast so that you can have some variety when you are staying for several days.

5 months ago

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Leonides Fourteen Logan, UT

I have always loved my stays at any Marriott hotel. I enjoy the variety they provide with the different levels of hotel with Courtyard and Springhill and others because they provide me with a great level of comfort for the price I pay. Always clean and comfortable.

5 months ago

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Madison Rees Logan, UT

Always has been a great experience staying at the Marriott. They are of higher value then they charge. Very well taken care of. Never have I come into a room disgusted. They keep the hotel classy, clean and fresh! Always have had a great experience!

5 months ago

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Katie Kertzman Rogers, AR

My mother has been a Marriott Rewards member for many years now and this has been our go-to Hotel or Resort for every single trip or vacation. Every stay has gone extremely smoothly and staff is always so accommodating to specific requests such as early check-in or questions about local restaurants/activities. I have always appreciated how clean and neat every hotel we've stayed at has been and I am sure my family will continue using Marriott Hotels for a long time to come!

6 months ago

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Lisa Burrup Los Angeles, CA

Marriott is the number one brand I go too when needing a hotel. I took my family to a nearby Marriott Springhill Suites for a mini staycation for my daughters birthday in August. The rooms slept 6 and were pretty big for a hotel room. The things they have implemented to keep there customers safe during COVID were great. I felt safe and had no problems. The outdoor pool was open and the layout of the pool and hot tub made it so fun for my kids.

8 months ago

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Hannah Giles Pleasant Grove, UT

We try to stay in Marriotts whenever we travel. We have found them to be the cleanest and most well-kept hotels. The Towne Place Suites are my favorite ones and they always have a good complimentary continental breakfast that has a lot of variety. Once, we had a family medical emergency while on vacation and were forced to stay in a Towne Place Suites, several hours away from our home, for two weeks. The staff was so kind to us, giving us a discounted rate and even moving us into a larger suite because of the terrible stress we were going through. That was at the Towne Place Suites in St. George, Utah.

2 years ago

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Rebeckah Anestin Tallahassee, FL

T always stay here when I go on vacation with my family members so I really do like it. It’s always clean and the food is good.

2 months ago

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Emma Fairbanks Payson, UT

My family always stays in the new port villas for spring and fall break and it is so fun! Great rooms great pools and great service

2 months ago

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Tylyn Hansen American Fork, UT

I always stay at Marriott hotels when I travel for work. Their service is unparalleled and they take such good care of their guests! I wouldn’t want to stay anywhere else!

3 months ago

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Joe Bateman Port Coquitlam, BC

I stay at a Marriott whenever possible. Consistency is the key. Most hotels will not be flashy but I know what to expect when I walk through the door.

3 months ago

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Marniwho ,

Whenever we travel, CA, Vegas, New York, we always choose Marriott. There is a level of quality and confidence that I know I am getting the best value for my money.

3 months ago

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Mason Allen Provo, UT

Marriott is always top notch when it comes to rooms, great resorts, food, quality of stay etc. Sometimes the customer service falls through a little and that can be frustrating.

3 months ago

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Tate Wilde3 American Fork, UT

Anytime that I go on a vacation I stay at the Marriott. Never have been disappointed once. Every time it is very clean and the beds are comfortable. I love the service as well.

5 months ago

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Wendy Rowlette Morgan, UT

We stayed at one of the new Marriot suites. It was very modern and we found the layout of the room a little strange. But it was clean and well kept. The shower door wasn't aligned properly and a pool of water formed on the bathroom floor after each use. Used up quite a few towel mopping up the water. Still we had a nice stay.

5 months ago

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Kent Logan, UT

We had a multi-leg family road trip and used Marriott as one of the hotels during that trip. It was a good hotel and we enjoyed our time there. The room seemed like new and was very clean. The free breakfast had a lot of selection and long hours so we could all eat regardless of what time we got up.

6 months ago

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McKenzie Logan, UT

We had a great time as a family at Marriott. The room was nice and clean and the complimentary breakfast was hot and well prepared. The staff was helpful and professional. Our kids loved the pool too! I would definitely stay here again!

6 months ago

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Samantha Holland Denver, CO

We absolutely love staying in Marriott Hotels. We have the rewards visa and have loved it. We are able to use rewards points on rooms. We travel a lot for baseball so we stay in a Marriott 99% of the time and we are never disappointed. Their customer service is great. The rooms are always clean and they make sure we have what we need!

6 months ago

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Wendy Smullin Logan, UT

Marriott Hotels & Resorts are the best place for a family vacation. The suites are like a home away from home. Our family really enjoys the game room and pools. The atmosphere is really friendly and there is a lot to do. The variety of activities offered keeps all ages happy when we stay.

6 months ago

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Jensen Smithfield, UT

I love Marriott Hotels and Resorts because I always know that they will be beautiful, clean, have great service, and the most comfortable beds and pillows. That is why I have a Marriott rewards card because I usually only stay at Marriotts.

6 months ago

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Tiffany Vollmer Midvale, UT

We have stayed in various Marriott Hotels and Resorts and have ashtrays been super pleased with our stay. Our most recent vacation was fantastic how they handled everything with all of the new Covid protocols. Highly recommend!

6 months ago

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perscilla Tallahassee, FL

Marriott Hotels & Resorts are one of my favorite hotels to stay at when I am on vacation. From the times I have went with my family the staff were nice and the food was good as well. I dislike how the checkout time be 11am but I have learned that's how most hotels are.

6 months ago

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Stephanie Byrd Tallahassee, FL

The Marriott may seem like a typical hotel but your stay there will be more than spectacular. Yes, it is a popular chain but the services are unimaginable. The guest service and cleanliness is top tier. If you are looking for a guaranteed great and price convenient stay, I recommend the Marriott 100%

6 months ago

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Dave_ Layton, UT

I have only had one bad experience in all the stays I’ve had at multiple Marriott hotels. They have always been clean. The one bad experience happened in Anchorage when I was woken at 4:30 am by someone trying to open my door but I had the latch in place that heat them from getting in.

7 months ago

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Irinna Danielson Riverton, UT

I recently went on vacation and stayed at a Marriott Hotel in the Clearwater, Florida area. It was during COVID-19 and I was pleasantly surprised by the precautions that were in place to ensure we had a safe stay. We were also glad to have some of the comforts of home with a warm breakfast that was prepared and served in a safe way. We almost forgot about the coronavirus craziness because our stay almost felt like normal. We always know we can trust a Marriott hotel and it's why we try to book one whether we're going far or staying close to home for a staycation.

8 months ago

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Tiauna Anderson Salt Lake City, UT

We always have a great experience when we stay at Marriott Hotel and Resort. Most recently, the front desk went and purchased a box fan for us when we were having a hard time getting our baby to sleep without white noise. They go above and beyond! I highly recommend!

8 months ago

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