JW Marriott Logo
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36 User Reviews

7.1

Overall Score

LAST UPDATED: August 13th, 2021
Hotel Type: Luxury
In the 85 years since the company’s inception, Marriott has established a culture and a tradition of innovation, service and leadership. Their luxury hotels provide what they call “simple elegance” with a purpose for every detail and decoration. Founded by J. Willard Marriott and his wife, Alice, the couple started out with an A&W Root Beer Stand in 1927. As business grew, they expanded it into Hot Shoppes restaurant chain and eventually crossed over into the hotel business in 1957. Today, JW Marriott is a premier global luxury brand of Marriott International. 

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The Good

  • Amenities
  • Environmentally conscious
The JW Marriott brand is built upon 5 core values:
  • put people first
  • pursue excellence
  • embrace change
  • act with integrity
  • serve our world
Each JW Marriott is outfitted with uncluttered state-of-the art amenities, including:
  • Top fitness facilities
  • energy-replenishing organic fruits and nuts
  • fresh authentic local cuisine
  • a staff able to suggest local walking and running routes.
  • a crafted total body workout that's just right for each guest.
  • Organically inspired  private spas/spa treatments to relax, unwind and rejuvenate
  • luxury facilities that provide an ideal space for occasions such as weddings and upscale business events.
The hotel is increasingly environmentally conscious, which can provide a healthier stay for guests and employees. Marriott aims to reduce their environmental footprint in the following ways:
  • Further reduce energy and water consumption 20% by 2020 (Energy 20 percent per kWh/conditioned m2;
  • Further reduce water 20 percent per occupied room (POR). Baseline: 2007);
  • Empower hotel development partners to build green hotels;
  • Green their multi-billion dollar supply chain
  • Educate and inspire associates and guests to conserve and preserve
  • Address environmental challenges through innovative conservation initiatives including rainforest protection and water conservation.
JW Marriott partners with the U.S. Green Building Council (USGBC) for Leadership in Energy and Environmental Design (LEED®) and the Green Building Certification Institute (GBCI to build green hotels. JW Marriott has 106 LEED-registered hotels, and 31 LEED-certified hotels. In 2011, they developed the first LEED Volume Program (LVP) to provide a streamlined path to certification for the hospitality industry through a green hotel prototype.
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The Bad

  • Critiques
JW Marriott doesn't have many issues or complaints from guests regarding the basic high end amenities; however, there are some critiques offered, such as:
  • Hotel room's  front door does not seal out corridor noise, so you will hear hallway conversations.
  • Some rooms have an "odd window configuration". Guests should ask the staff for a room without one. (They'll know what you mean).
  • facilities are definitely good but not luxury for the price
  • Small rooms
  • Slow staff (in some cases)
  • Minor administrative slipups, i.e. sending texts to let guest know room is ready in a timely manner
  • No free Wifi without membership
Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.
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The Bottom Line

JW Marriott is a high end hotel according to their own claims (and guests alike). They are environmentally friendly and typically deliver on its décor, food and related amenity promises.
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Star Rating

4.8

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36 Reviews

Review Breakdown

5 grade

83%

4 grade

14%

3 grade

3%

2 grade

0%

1 grade

0%

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Destini Ferguson Tallahassee, FL

Nice property, but the customer service in Atlanta could be better. I am young, so the front desk didn't think I could afford my room. I had the ability to pay, but they made my check-in process longer than necessary. They wouldn't allow me to do anything without my boyfriend showing up even though the credit card and reservation was in my name. Of course, everything checked out, so the inconvenience was stereotyping me.

3 months ago