Hotel Type: Economy

Holiday Inn was founded by Kemmons Wilson, a Memphis, Tennessee native inspired to build his own motel after a disappointing motel stay during a family road trip. His hotel was initially named the Holiday Inn by the original architect Eddie Bluestein as a joke, in reference to the 1942 film Holiday Inn, starring Bing Crosby and Fred Astaire. The first Holiday Inn opened in Nashville in August 1952 as Holiday Inn Hotel Courts. Today, as one of the world’s most popular hotel brands under Intercontinental Hotels Group (IHG), Holiday Inn is the most recognizable tier of service. It has two distinct types: high-rise, full-service plaza hotels and low-rise, full-service hotels. The former also included many high-rises with round, central-core construction—instantly recognizable from the traditional 1970s model. Both offer a restaurant, pools at most locations, room service, an exercise room, and functional but comfortable rooms.

 

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The Good

  • Hotel types
  • Accommodations
  • Rewards program

A unique aspect of Holiday Inn is the fact that they offer a wide range of hotel "types" in an effort to help as many travelers as possible. For example, some Holiday Inn locations are labeled as luxurious four star hotels while other a more standard service for a lower price.

Holiday Inn an ever-expanding global brand with 3 people checking into a Holiday Inn hotel every second. With such high traffic moving in and out of their hotels, Holiday Inn works to provide their guests with all the necessary services and amenities. They offer guests friendly amenities, such as:

  • on-site restaurants and bars
  • free local and toll-free calls from your room
  • access to business services like printing and faxing

Holiday hotels offer accommodations catered to both business and casual travelers' specific interests and needs.

Examples:

  • Airport hotels
  • Beach hotels
  • Holidone/WaterPark hotels
  • Pet-friendly hotels

Positive feedback from guests typically consists of:

  • Good breakfast (hot eggs, sausage, and potatoes, yogurt, fruit, cereal, juice, and coffee
  • Clean rooms
  • Comfortable beds
  • Pool is nice and warm
  • Staff was really friendly and accommodating
  • Decent price

The Holiday Inn brand also spans into Holiday Inn Express and Holiday Inn Resorts. While associated together, each "type" of Holiday Inn does somewhat differ in price, services, and other amenities. This reach of brands allows Holiday Inn guests the opportunity to find the right property for their traveling needs.

With thousands of Holiday Inn properties servicing a range of guest types, the Holiday Inn rewards program is something that can benefit the frequent traveler. Each qualified stay allows guests to accumulate points. The number of points earned may vary depending on the hotel rating and how much the nightly rate is. Once a guest has earned a certain number of points, they are then eligible to redeem their rewards for free night stays or other rewards.

The Bad

  • Varying amenities
  • Complaints

Holiday Inn offers many nice modern full-service amenities, but there are people who would beg to differ. For example, amenities can vary per room. One room may have a mini-fridge while another does not. A few other concerns and/or common complaints:

  • no free breakfast and the breakfast buffet was $12.00
  • dated design and amenities. Needs an upgrade
  •  rooms not ready on time of arrival
  • pool is right next to where breakfast is served

The hotel's saving grace seems to be the super-friendly and helpful staff. Most guests claim that they would stay there again, but would check out some of the neighboring hotels first if they are looking for more individualized attention or more luxurious services.

The Bottom Line

Holiday Inn Hotels & Suites is a leading global midscale brand with 3 people checking in to a hotel every second. A major highlight of Holiday Inn hotels is that they're very kid-friendly. Kids eat and stay free.  Another highlight is special accommodation hotels, i.e. pet-friendly hotels.

There seems to be some issues with rooms being ready on time and accommodating "booking mishaps" appropriately. Some hotels fall short of its updated, modern public image. Guests that stay at Holiday Inn can typically expect the following from their service:

  1. Varied level of hotel types: guests can choose between staying at a more up-scale location or a more economy style hotel.
  2. Standard amenities: guests can enjoy a continental breakfast, pool, fitness center, and other typical services
  3. Locations: with so many Holiday Inn hotels or resorts to choose from, guests will likely find a property where they are traveling
  4. Possible booking issues: this is a common complaint for frequent travelers due to a high volume of guests

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User Reviews

Star Rating

4.3
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96 Reviews

Review Breakdown

5 star
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Sara Smith
December 9th, 2019 Riverton, UT DETAILS
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I have stayed here a few times and its a little smaller than I like but it fulfills its purpose and the staff has always been friendly and never had any problems.

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Juan
December 4th, 2019 Beaver, PA DETAILS
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Holiday inn is a decent hotel, I have stayed at a few different locations it's normally pretty clean but it could be a better price for the quality of the hotel.

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Cooper Thompson
December 2nd, 2019 Pleasant Grove, UT

Holiday inn is a great hotel to stay at and the service is great and the hotel is very clean and nice great place to stay

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Larson
November 27th, 2019 Riverton, UT DETAILS
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We went on a trip to California, and we stayed in Holiday Inn. The swimming pool was very warm and we had so much fun in it. The beds were very comfy and we all slept good. I recommend going to Holiday Inn.

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Treyson Lewis
November 27th, 2019 Pleasant Grove, UT DETAILS
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Holiday has really great service they are really helpful and super kind. The rooms are super clean!

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Kreed Trane
November 26th, 2019 Pleasant Grove, UT DETAILS
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The Holiday Inn is amazing and I've never had a bad experience at this hotel. It's complimentary breakfast is great.

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Hunter
November 26th, 2019 Pleasant Grove, UT DETAILS
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This was a great stay!! Very happy with the service and the pool. My kids had a great time. Everything was clean and fresh. Never felt better in a hotel.

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Tom Gourley
November 20th, 2019 Pleasant Grove, UT DETAILS
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Some facilities can be good and some not. Some of the units are newer but others need repair. The newer units are quite nice and are priced better than other "big name" facilities.

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Brittney Miskin
November 20th, 2019 Riverton, UT DETAILS
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I love that I can always count on Holiday to provide me with a clean room and hotel, good customer service, at an affordable price.

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Todd Homitz
November 20th, 2019 Evans City, PA DETAILS
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Very cost affective rooms and you can tell by the rooms. Not the greatest quality but if you're looking for a hotel for a decent price you have your winner.

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Spencer Morris (Logan)
November 19th, 2019 Riverton, UT DETAILS
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Holiday Inn is a great place to stay. fairly priced and able to still feel like you are staying somewhere nice.

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Amanda Rosen
November 15th, 2019 Warrendale, PA

Holiday Inn hotels are of medium quality. I've never had any issues but also was never super impressed with the rooms or the cleanliness.

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Jon Posey
November 15th, 2019 Riverton, UT DETAILS
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Holiday Inns are solid. Clean, convenient, some have extra amenities. Some can get pretty expensive for what you are getting but still a good choice.

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Tony
November 14th, 2019 Riverton, UT DETAILS
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Attended a baseball game with my son in CA a couple years ago and stayed at Holiday Inn. Great hotel for the price. Clean rooms.

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Eric Smith
November 11th, 2019 Riverton, UT DETAILS
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Great price and only have had positive experiences from comfortable bed to sleep in to a good breakfast in the morning.

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Brittany Wilkinson
November 11th, 2019 Herriman, UT DETAILS
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We've stayed at the Holiday Inn a few times. It makes for a reasonable vacation while traveling with kids. We have enjoyed our stay. They have been clean and the customer service was good.

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Adriana Diaz
October 21st, 2019 American Fork, UT DETAILS
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Holiday Inn is our go to hotel when ever we go to Nevada , they are really affordable and well-maintained.

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Julia Halliday
September 30th, 2019 Pleasant Grove, UT DETAILS
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My family's go-to hotel is Holiday Inn. We have stayed there many times, and usually no matter where the hotel is located, Holiday Inn always has great service! The employees are very kind and accommodating for my family's personal needs. Their breakfast is always delicious, our favorite part is their yummy cinnamon rolls. My dad says there is no where else that has better cinnamon rolls than Holiday Inn. Some Holiday Inn hotels have changed their recipe for cinnamon rolls, but they still have everything else. Holiday Inn hotels are always clean, and smell nice. A good place to stay if you're unsure of where to go!

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McKinzie Figueroa
February 6th, 2019 Provo, UT DETAILS
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The best thing about Holiday is the value that you get for the price. It may not be the nicest hotel out there, but it is great for what you are paying for. Every time I have gone it has been clean and we have never had any problems.

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Carolyn Hyde
January 30th, 2019 DETAILS
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Reward program is awesome! Rooms are always clean and customer service is top notch. Better Menues for room service and more coffee options in room

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Kymberlee Yack
January 3rd, 2019 Orem, UT DETAILS
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my family loves holiday inn. we've been point members for years. growing up this is the only place we stayed on business trips, and now that i'm old enough doing my own trips this is the only place i will stay. it's affordable, kid friendly, and the service is always great.

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Darius Williams
December 17th, 2018 Alexandria, VA DETAILS
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Really nice hotel rooms! Often have really good online prices as well!

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Jorden Laird
December 14th, 2018 Front Royal, VA DETAILS
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Great hotel and won't break your bank. Rooms are generally clean and services are friendly and convenient

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Nishita
December 12th, 2018 McLean, VA DETAILS
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Can always count on Holiday Inn's have stayed in theme even during my Scotland trip and multiple times during my visit to San Francisco and Buffalo. Very accommodating, comfortable, money's worth and good locations.

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Linda Quach
December 6th, 2018 Gilbert, AZ DETAILS
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There bed is so comfortable and always clean. the breakfast is pretty good also

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Donna Williams
December 5th, 2018 Phoenix, AZ DETAILS
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Love Holiday Inn. I have stayed several times at Holiday Inn Express across the nation and I have always been impressed. The beds are clean and comfortable. The pillows are divine! In the morning, their breakfast buffet is hot and ready and delicious. Excellent customer service. It is the first place I go to when I want a hotel. The pricing is excellent.

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Katie Kearney
November 30th, 2018 Vienna, VA DETAILS
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We stay at Holiday Inn all of the time and it is always so clean and staff is very friendly! Definitely recommend to anyone looking for a great hotel for a reasonable price.

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Jeffrey Salas
November 28th, 2018 Gilbert, AZ DETAILS
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I have stayed at the Holiday Inn plenty of times and they are great. Clean, nice staff, good food. Can't complain one bit about how I've been treated in my experiences.

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Wally Caldwell
November 21st, 2018 New Orleans, LA DETAILS
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Good staff was very friendly but breakfast was very artificial tasting.

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Jacinda E
November 21st, 2018 Sandy, UT DETAILS
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This is the hotel that my family and I stayed at the most when we went on family vacations. I liked how clean their rooms are. The maid services were always great. And there was always an ice machine close by keep our water cold.

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Andy Cruz
November 21st, 2018 Gilbert, AZ DETAILS
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So they tend to have really nice breakfasts and the rooms tend to be clean and tidy. Never had anything lost or stolen. However I have found old cigarettes on the floor in the bathrooms before.

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Eric
November 16th, 2018 San Diego, CA DETAILS
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Its a hotel and it is good for sleeping. I am really unsure of what else I can say about the Holiday Inn. They keep the rooms clean and I have never had any customer service issues during a stay.

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M. Toth
November 2nd, 2018 Minneapolis, MN DETAILS
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Customer service very unprofessional and the hotel is very dirty

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James U
November 2nd, 2018 Bakersfield, CA DETAILS
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We like the breakfest indoor pools. In are experience. Very clean breakfest area and room service.

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Renee (Johnetta) Mustafa
November 2nd, 2018 Wilmington, CA DETAILS
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Quick getting in. Clean Room, Everything worked. Great Stay

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Keri
November 2nd, 2018 North Las Vegas, NV DETAILS
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Great place to live on vacation or traveling. They provided everything we needed when we was pulled over because the roads were closed due to the snow. Very good accommodations.

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Shannon Ringo
November 2nd, 2018 Sun City, AZ DETAILS
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Top Shelf chain with attentive services based on the needs and comfort of the customer.

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Teri Hatch
November 2nd, 2018 Maricopa, AZ DETAILS
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The facility was well decorated, clean with nice amenities. The local area was a little scary, but California seems to have a lot of homeless people on the streets no matter where you go.

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Linda Mesh
November 2nd, 2018 Louisburg, KS DETAILS
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Rooms always clean. Most dont have complimentary breakfast. I prefer hotels that do.. holiday Inn Express does and its always good.

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Sharon
November 2nd, 2018 Kansas City, MO DETAILS
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clean hotel and friendly staff, pricing was great snd you get breakfast

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Mark Richards
November 2nd, 2018 Saint Paul, MN DETAILS
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HIE needs to reduce costs. Have become a HOTEL and not a convenient inexpensive place to stay off of the highway

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Larry Hartman
November 2nd, 2018 Palatka, FL DETAILS
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Great the employees were great. Personally I would not change anything at the hotel I stayed at.

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Armando
November 2nd, 2018 Lawrenceville, GA DETAILS
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Nice hotel. Friendly clerk at front. Clean rooms. gym could use updated equipment

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Josh Harris
November 2nd, 2018 Mount Holly, NC DETAILS
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Wonderful everytime, beds are always soft and clean. Pleasant staff.

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Barbara Rissler
November 2nd, 2018 Murrysville, PA DETAILS
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Appreciate the friendliness and helpfulness of staff, facility is clean and welcoming

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Vanessa Robinson
October 26th, 2018 DETAILS
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Nice hotel. Clean and comfortable adequate parking

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Marcella Henry
October 26th, 2018 DETAILS
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There was Red Tide. We were not notified nor given the opportunity for a discounted rate.

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K W
October 26th, 2018 DETAILS
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Didn't know they were under construction fir remodeling, would have stayedcdome plsce else! Gave to say that the room was very nice and comfy!!

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Mona L Lamberson
October 26th, 2018 DETAILS
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I like the fact that the staff at the hotel I stayed at was very welcoming, courteous and friendly.

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Joeley Searle
October 26th, 2018 DETAILS
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Rooms need to be updated. Our rooms shower barely worked.