Hotel Type: Economy

Holiday Inn was founded by Kemmons Wilson, a Memphis, Tennessee native inspired to build his own motel after a disappointing motel stay during a family road trip. His hotel was initially named the Holiday Inn by the original architect Eddie Bluestein as a joke, in reference to the 1942 film Holiday Inn, starring Bing Crosby and Fred Astaire. The first Holiday Inn opened in Nashville in August 1952 as Holiday Inn Hotel Courts. Today, as one of the world’s most popular hotel brands under Intercontinental Hotels Group (IHG), Holiday Inn is the most recognizable tier of service. It has two distinct types: high-rise, full-service plaza hotels and low-rise, full-service hotels. The former also included many high-rises with round, central-core construction—instantly recognizable from the traditional 1970s model. Both offer a restaurant, pools at most locations, room service, an exercise room, and functional but comfortable rooms.

 

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The Good

  • Hotel types
  • Accommodations
  • Rewards program

A unique aspect of Holiday Inn is the fact that they offer a wide range of hotel "types" in an effort to help as many travelers as possible. For example, some Holiday Inn locations are labeled as luxurious four star hotels while other a more standard service for a lower price.

Holiday Inn an ever-expanding global brand with 3 people checking into a Holiday Inn hotel every second. With such high traffic moving in and out of their hotels, Holiday Inn works to provide their guests with all the necessary services and amenities. They offer guests friendly amenities, such as:

  • on-site restaurants and bars
  • free local and toll-free calls from your room
  • access to business services like printing and faxing

Holiday hotels offer accommodations catered to both business and casual travelers' specific interests and needs.

Examples:

  • Airport hotels
  • Beach hotels
  • Holidone/WaterPark hotels
  • Pet-friendly hotels

Positive feedback from guests typically consists of:

  • Good breakfast (hot eggs, sausage, and potatoes, yogurt, fruit, cereal, juice, and coffee
  • Clean rooms
  • Comfortable beds
  • Pool is nice and warm
  • Staff was really friendly and accommodating
  • Decent price

The Holiday Inn brand also spans into Holiday Inn Express and Holiday Inn Resorts. While associated together, each "type" of Holiday Inn does somewhat differ in price, services, and other amenities. This reach of brands allows Holiday Inn guests the opportunity to find the right property for their traveling needs.

With thousands of Holiday Inn properties servicing a range of guest types, the Holiday Inn rewards program is something that can benefit the frequent traveler. Each qualified stay allows guests to accumulate points. The number of points earned may vary depending on the hotel rating and how much the nightly rate is. Once a guest has earned a certain number of points, they are then eligible to redeem their rewards for free night stays or other rewards.

The Bad

  • Varying amenities
  • Complaints

Holiday Inn offers many nice modern full-service amenities, but there are people who would beg to differ. For example, amenities can vary per room. One room may have a mini-fridge while another does not. A few other concerns and/or common complaints:

  • no free breakfast and the breakfast buffet was $12.00
  • dated design and amenities. Needs an upgrade
  •  rooms not ready on time of arrival
  • pool is right next to where breakfast is served

The hotel's saving grace seems to be the super-friendly and helpful staff. Most guests claim that they would stay there again, but would check out some of the neighboring hotels first if they are looking for more individualized attention or more luxurious services.

The Bottom Line

Holiday Inn Hotels & Suites is a leading global midscale brand with 3 people checking in to a hotel every second. A major highlight of Holiday Inn hotels is that they're very kid-friendly. Kids eat and stay free.  Another highlight is special accommodation hotels, i.e. pet-friendly hotels.

There seems to be some issues with rooms being ready on time and accommodating "booking mishaps" appropriately. Some hotels fall short of its updated, modern public image. Guests that stay at Holiday Inn can typically expect the following from their service:

  1. Varied level of hotel types: guests can choose between staying at a more up-scale location or a more economy style hotel.
  2. Standard amenities: guests can enjoy a continental breakfast, pool, fitness center, and other typical services
  3. Locations: with so many Holiday Inn hotels or resorts to choose from, guests will likely find a property where they are traveling
  4. Possible booking issues: this is a common complaint for frequent travelers due to a high volume of guests

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User Reviews

Star Rating

4.4
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193 Reviews

Review Breakdown

5 star
53%
4 star
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3 star
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2 star
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Karen Torino

April 2nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
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My experience at Holiday Inn was great. Staff was super friendly, they helped clean up the room whenever needed, and the room itself was nice and inviting.

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Ellie

March 18th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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These rooms are very affordable, especially for the price! They are clean and their employees are very helpful.

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April Jones

March 18th, 2020 Tremonton, UT DETAILS arrow_drop_down
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The rooms were so clean, and the customer service was amazing. We had friendly waiters in the restaurant, and everybody was very helpful with all our needs.

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Doc

March 17th, 2020 Mendon, UT DETAILS arrow_drop_down
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Stayed in holiday inn a lot when traveling I great place at a reasonable price. They r great.

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MattB

March 14th, 2020 , UT DETAILS arrow_drop_down
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Stayed in a horrible rural community, dreading stay. Rooms were modern and clean, good clean hot tub, awesome breakfast, would come back

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Austin Stelmach

March 13th, 2020 Boulder, CO DETAILS arrow_drop_down
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Had a great experience at Holiday Inn. The room was clean and spacious and the continental breakfast was great.

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Rathan Kumar

March 12th, 2020 Trabuco Canyon, CA DETAILS arrow_drop_down
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They have many many locations all across the country that have made it easy to always find a hotel for my hotel stays whenever I travel.

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Jadon Barre

March 9th, 2020 Dallas, TX DETAILS arrow_drop_down
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Holiday Inn was the most enjoyable stay I’ve had in a hotel. I was extremely happy with the care put into my room before I entered. It was as though I had stepped into a brand new room just for me. The staff was very polite and friendly. It was a great stay for my trip out of town.

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Rocio Diaz

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Pricing is great but the quality is not. There is always the smell of smoke lingering and dirt to be found on the comforter and sheets.

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Jacobrobot321

March 8th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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Always had a great stay no matter which Holiday Inn we stay at. Consistent service and friendly staff

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Myken

March 8th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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Holiday Inn provides great comfort at affordable prices. Breakfasts are delicious and the customer service is great.

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myles Ragas

March 8th, 2020 Long Beach, MS DETAILS arrow_drop_down
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Relly nice pool at the holiday inn I stayed at last summer for my vacation. Definitely recommend.

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Logan Hudson

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
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Holiday Inn has the biggest bang for your buck. The beds are always nice, the bathrooms are clean and the breakfast is delicious. Very much worth the price.

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Hunter Brister

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
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The holiday inn is a very above average hotel. Their beds are comfortable, and the service is nice.

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Josh Harold

March 8th, 2020 Dallas, TX DETAILS arrow_drop_down
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The service was terrible and the food at breakfast was under done. My room was ok but I feel like I did not get my money’s worth.

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Brandon Scott

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
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I’ve only been to Holiday Inn once, but had a great experience none the less. Holiday has a nice pool and great hospitality.

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Erin Glendening

March 7th, 2020 Livingston, LA DETAILS arrow_drop_down
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Holiday inn has very good customer service and good attention to customers needs. The beds were very clean and nice the room smelled very good. And the bathrooms were phenomenally clean.

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Rajashree Balachandran

March 7th, 2020 , DETAILS arrow_drop_down
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Terrible experience at check in when I was kept waiting in the rain and the managerial staff was sniggering at seeing my ID. The room I was in was just next to housekeeping and the entire night I was unable to sleep properly. On making a complaint, I was told that the hotel was overflowing and it was certainly not the case.

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Seth Boudoin

March 7th, 2020 ,

Very homey and the staff was extremely nice. Everything was also clean which was perfect for me.

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Benjamin LeBlanc

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
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I have been a paying customer at many Holiday Inns in my travels. Their room service is top notch for the price that you provided and the perks of staying at their hotel are great.

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Brayden Ibert

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
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I had the worst hotel experience while staying at a holiday inn. The room smelled of smoke in a non smoking hotel, the breakfast was cold, and my room was never refilled with towels. Definitely not worth the price.

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Anita pea

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
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The Holiday Inn hotels were a great choice when going out of state. The employees there were always nice and the maids always clean up the room perfectly. It looked like no one was there. The prices were also amazing and I would recommend them to anyone

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Trey Farner

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
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Holiday inns are always my go to hotel when I travel out of Mississippi. The quality and cleanliness of the rooms are amazing.

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OwenE.

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
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Had some great experience with the staff here when I stayed here with my family for Mardi Gras. They helped us finding local attractions and restaurants.

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Alexa Pitre

March 7th, 2020 New Orleans, LA DETAILS arrow_drop_down
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Stayed in the Downtwon Mobile holiday inn. Service was amazing. Bathrooms were clean. Everything was very nice.

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cb

March 6th, 2020 Thibodaux, LA DETAILS arrow_drop_down
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They always seem to have a Holiday Inn everywhere I go and I've enjoyed every time I've stayed here! the food is by far the best out of any hotel I've ever stayed and the rooms are clean and comfortable!

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Nicole Jones

March 5th, 2020 Sandy, UT DETAILS arrow_drop_down
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I'm always impressed and happy with the Holiday Inn when we travel...spacious rooms with comfortable beds, nice pool, and their complimentary breakfast is actually really good.

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Jessica

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I love staying at Holiday Inn. They are affordable, clean and have excellent customer service.

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Dwhoush

March 5th, 2020 New Orleans, LA DETAILS arrow_drop_down
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Every Holiday Inn I have been in has been clean, nice, and modern. The staff has always been great and the perks from staying there are worth it.

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Lizabeth Augustine

March 4th, 2020 Holmdel, NJ DETAILS arrow_drop_down
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Good. Didn't find it as friendly as other hotels when traveling. Efficient everything done however atmosphere not as cozy as others.

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Donald Morgan

March 4th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
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Our room had adequate lighting and the food was very good for breakfast. One of my best places to stay.

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Zabsanti

March 4th, 2020 Silverhill, AL DETAILS arrow_drop_down
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I really like Holiday Inn hotel. The hotels I've stayed in were always taken care of and clean All the room I've stayed in were well polished and very well cleaned and sanitized. The services are always polite and I've never had a problem booking rooms over the phone or during check in.

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Jackson Barousse

March 4th, 2020 Thibodaux, LA DETAILS arrow_drop_down
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The beds were very comfortable and clean. My favorite part of staying here was the freshly cooked breakfast and friendly staff!

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MaryAnn Hagblom

March 3rd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Very good quality for the price. I feel I can go to any location and know I’m going to like the cleanliness of the hotel.

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hmarashi

March 3rd, 2020 Newark, NJ DETAILS arrow_drop_down
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Holiday inn is always a good cheap option for lodging on the go, whenever i go on long road trips, holiday inn is my choice hotel.

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Linda Webb

March 2nd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We have stayed in holiday inns several times and they are always clean and we love they have breakfast for free

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Randi Nelson

March 1st, 2020 Managua, MN DETAILS arrow_drop_down
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Holiday inn has never let me down while staying with them. The rooms are great and very spacious.

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russbayles

February 29th, 2020 West Valley City, UT DETAILS arrow_drop_down
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We stayed at a holiday inn for a baseball tournament in Arizona and they were able to accommodate our whole team. Workers were nice and they kept the place very clean. We will be staying with Holiday Inn as much as we can.

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Cara Shumway

February 27th, 2020 Mesa, AZ DETAILS arrow_drop_down
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Love staying at holiday inn!!! Always clean and comfortable!!! Love the breakfast they offer!!!

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Stacey

February 23rd, 2020 Price, UT DETAILS arrow_drop_down
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I like that there are Holiday Inns all over. I have stayed at many and they have been a good experience. I love the ones that have a pool, because my son loves to swim. Thats what i usually look for in a hotel. Good experiences so far.

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Stephanie Love

February 23rd, 2020 Herriman, UT DETAILS arrow_drop_down
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We love the holiday inn. There has been times I have taken my kids to the holiday inn in my same city to just get away for the weekend. They have great deals and awesome customer service. I’ve even had my kids’ birthday parties at their hotel. They have a theater room too. The pool and hot tub was a big hit and the complimentary breakfast. I will definitely keep staying at the holiday inn.

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Adria

February 22nd, 2020 Riverton, UT DETAILS arrow_drop_down
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A good value with clean rooms and reliability. I travel a lot And know when I stay here what to expect. Would recommed

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Cade Boudreaux

February 22nd, 2020 , FL DETAILS arrow_drop_down
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Holiday Inn is a very great hotel. I’ve never had a bad experience in a Holiday Inn. The free breakfast is also amazing just as all hotels and the staff was very welcoming and were able to solve all my problems

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JDWain

February 22nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I always stay at the holiday inn when travelling for work, i find that you cant beat their prices and consistency every-time i stay there. The breakfast is always great and so are the staff members

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Syl

February 22nd, 2020 North Port, FL DETAILS arrow_drop_down
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I stayed in Holiday Inn Express & Suites Charlotte- South End. Brand new and very clean. The location is perfect. The staff was very friendly and helpful. I definitely be staying there again in the future!

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Kilee Wagner

February 22nd, 2020 Bountiful, UT DETAILS arrow_drop_down
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My kids favorite thing about staying here is the pool and the automatic hot pancake maker at breakfast. Clean and reliable anywhere we travel.

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Michelle Rios

February 21st, 2020 Ogden, UT DETAILS arrow_drop_down
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We travel to soccer tournaments and have stayed at several Holiday Inns. The rooms are the perfect fit for our family. The kids love the breakfast options and that they can sit with their friends at their own table. The pools are the best for the kids to burn some energy and make the kids feel like they're on a great vacation.

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Valentino Chanel

February 20th, 2020 South Jordan, UT DETAILS arrow_drop_down
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Great rooms and beds. Free breakfast was delicious. Nice and affordable place to stay for any occasion.

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David T

February 19th, 2020 Ogden, UT DETAILS arrow_drop_down
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I have stayed at a few holiday Inns. The newer ones are nice, the older ones could use some upgrades/remodels. Be careful when booking.

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M N

February 19th, 2020 Kaysville, UT DETAILS arrow_drop_down
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Holiday is a great option when looking for value. I've stayed here with my family many times.