Holiday Inn Logo
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279 User Reviews

8.0

Overall Score

LAST UPDATED: November 19th, 2021
Hotel Type: Economy

Holiday Inn was founded by Kemmons Wilson, a Memphis, Tennessee native inspired to build his own motel after a disappointing motel stay during a family road trip. His hotel was initially named the Holiday Inn by the original architect Eddie Bluestein as a joke, in reference to the 1942 film Holiday Inn, starring Bing Crosby and Fred Astaire. The first Holiday Inn opened in Nashville in August 1952 as Holiday Inn Hotel Courts. Today, as one of the world’s most popular hotel brands under Intercontinental Hotels Group (IHG), Holiday Inn is the most recognizable tier of service. It has two distinct types: high-rise, full-service plaza hotels and low-rise, full-service hotels. The former also included many high-rises with round, central-core construction—instantly recognizable from the traditional 1970s model. Both offer a restaurant, pools at most locations, room service, an exercise room, and functional but comfortable rooms.

 

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The Good

  • Hotel types
  • Accommodations
  • Rewards program
A unique aspect of Holiday Inn is the fact that they offer a wide range of hotel "types" in an effort to help as many travelers as possible. For example, some Holiday Inn locations are labeled as luxurious four star hotels while other a more standard service for a lower price. Holiday Inn an ever-expanding global brand with 3 people checking into a Holiday Inn hotel every second. With such high traffic moving in and out of their hotels, Holiday Inn works to provide their guests with all the necessary services and amenities. They offer guests friendly amenities, such as:
  • on-site restaurants and bars
  • free local and toll-free calls from your room
  • access to business services like printing and faxing
Holiday hotels offer accommodations catered to both business and casual travelers' specific interests and needs. Examples:
  • Airport hotels
  • Beach hotels
  • Holidone/WaterPark hotels
  • Pet-friendly hotels
Positive feedback from guests typically consists of:
  • Good breakfast (hot eggs, sausage, and potatoes, yogurt, fruit, cereal, juice, and coffee
  • Clean rooms
  • Comfortable beds
  • Pool is nice and warm
  • Staff was really friendly and accommodating
  • Decent price
The Holiday Inn brand also spans into Holiday Inn Express and Holiday Inn Resorts. While associated together, each "type" of Holiday Inn does somewhat differ in price, services, and other amenities. This reach of brands allows Holiday Inn guests the opportunity to find the right property for their traveling needs. With thousands of Holiday Inn properties servicing a range of guest types, the Holiday Inn rewards program is something that can benefit the frequent traveler. Each qualified stay allows guests to accumulate points. The number of points earned may vary depending on the hotel rating and how much the nightly rate is. Once a guest has earned a certain number of points, they are then eligible to redeem their rewards for free night stays or other rewards.
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The Bad

  • Varying amenities
  • Complaints
Holiday Inn offers many nice modern full-service amenities, but there are people who would beg to differ. For example, amenities can vary per room. One room may have a mini-fridge while another does not. A few other concerns and/or common complaints:
  • no free breakfast and the breakfast buffet was $12.00
  • dated design and amenities. Needs an upgrade
  •  rooms not ready on time of arrival
  • pool is right next to where breakfast is served
The hotel's saving grace seems to be the super-friendly and helpful staff. Most guests claim that they would stay there again, but would check out some of the neighboring hotels first if they are looking for more individualized attention or more luxurious services.
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The Bottom Line

Holiday Inn Hotels & Suites is a leading global midscale brand with 3 people checking in to a hotel every second. A major highlight of Holiday Inn hotels is that they're very kid-friendly. Kids eat and stay free.  Another highlight is special accommodation hotels, i.e. pet-friendly hotels. There seems to be some issues with rooms being ready on time and accommodating "booking mishaps" appropriately. Some hotels fall short of its updated, modern public image. Guests that stay at Holiday Inn can typically expect the following from their service:
  1. Varied level of hotel types: guests can choose between staying at a more up-scale location or a more economy style hotel.
  2. Standard amenities: guests can enjoy a continental breakfast, pool, fitness center, and other typical services
  3. Locations: with so many Holiday Inn hotels or resorts to choose from, guests will likely find a property where they are traveling
  4. Possible booking issues: this is a common complaint for frequent travelers due to a high volume of guests
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Star Rating

4.4

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279 Reviews

Review Breakdown

5 grade

53%

4 grade

33%

3 grade

11%

2 grade

2%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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roberto arcia Columbia, MO

I have been staying in various Holiday Inns for the past five years during my travels. They are an amazing place to stay as they are well-known and have locations in almost all cities. I will continue to be staying with them, especially due to their reward system!

1 month ago

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Kaylee Gay Columbia, MO

My family has been staying at Holiday Inn for years. It is always very clean, affordable, and has big room sizes! We have a family of 7 so finding a hotel room that can fit all of us can be a struggle but the Holiday Inn success! The kids also love the free cookies at around 7 PM every time we stay there.

1 month ago

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Rocio Diaz Tallahassee, FL

Luxury on a budget. Hotels are nicer than others in the same price range, cleanliness is top notch, and staff are well-trained. Breakfast is also great.

4 weeks ago

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LeAnn Baytown, TX

We stayed at the Holiday Inn in Pensacola on the beach. The restaurant and bars were happening! I think everyone there was having a great time. The pool was nice too. This is a great place to take your kids! We will definitely be going back!

3 months ago

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Luke Swierczynski Troy, MI

Not my favorite place to stay if there are other options around but they are still a decent place to stay. Never had a dirty room or poor service when I've been with them.

1 month ago

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Richard Danby Rexburg, ID

Holiday Inns are average hotels. They have clean rooms and good breakfasts. The staff is nice. They are willing you give you any extra things that you forgot, like a toothbrush. Generous chain.

3 months ago

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The Bean Spiller Provo, UT

Absolutely stunning interior and a very diverse breakfast with amazing food. The rooms were really nice and comfortable. It is pricey, but it's well worth the stay

2 months ago

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Anne Sainsbury Orem, UT

I love staying at the Holiday Inn. It is one of the hotels that I look for when traveling because I have found that the price is typically on the more affordable end while the quality is top notch. They are clean, respectful, and helpful. I have never had a bad experience here and will continue using them!

5 months ago

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Christina Lockett Frederick, MD

Holiday Inn was a kind community of staff that helped me and my family book a room for our family vacation. They took in calls I had last minute scheduled to and I was very appreciated of it. Their rooms were nicely cleaned and I love how the staff gave extra towels when I asked and they were kind to me and my family during check in and check out hours.

6 months ago

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Dale Ash Sandy, UT

We never go wrong with a Holiday Inn. This great hotel chain is responsive and customer focused. Years ago they had a promotion which gave you a week's free stay and 2 round trip tickets anywhere in the world. We enjoyed our trip to Europe immensely! I wrote a letter to Holiday Inn's CEO in the early 80's regarding the lack of personal grooming items in the hotel. I forgot a comb and had to go out in frigid weather in Northern Minnesota to find a comb at a convenience store. Within weeks they had signs up in all of their hotels saying that if you forgot any personal grooming items, they would be available at the front desk. That's customer focus!! Our children loved the St. George Holiday Inn with an indoor/outdoor pool you can swim from indoors to outdoors and back again. Always great value, solid comfort, and tremendous customer focus!

3 years ago

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Karen Torino Tallahassee, FL

Holiday Inn offered a pretty decent experience. It did not have anything special and was simply a place to stay at.

3 weeks ago

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r vido Provo, UT

Staying at the Holiday Inn on my senior trip was amazing! Their breakfast was great (and free) and the interior was so pretty

2 months ago

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Julia Halliday Pleasant Grove, UT

My family's go-to hotel is Holiday Inn. We have stayed there many times, and usually no matter where the hotel is located, Holiday Inn always has great service! The employees are very kind and accommodating for my family's personal needs. Their breakfast is always delicious, our favorite part is their yummy cinnamon rolls. My dad says there is no where else that has better cinnamon rolls than Holiday Inn. Some Holiday Inn hotels have changed their recipe for cinnamon rolls, but they still have everything else. Holiday Inn hotels are always clean, and smell nice. A good place to stay if you're unsure of where to go!

2 years ago

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Nya Nicole Tallahassee, FL

Every time I travel I book my hotel with them. Service is great and the staff are very sweet.

1 month ago

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CJ Milke Olney, MD

Holiday Inn is the best hotel to stay in when you are staying for more than three days. The amenities in the rooms are absolutely amazing. This makes for a much more enjoyable vacation.

6 months ago

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Lisa C Johnson Hyattsville, MD

I do alot of travelling and I stay at many hotels. I stayed at the Holiday Inn and I enjoyed staying there. Holiday Inn may not get the prestige as a Marriott but it is just as comfortable. The bathrooms were clean which is important and the beds were ok. I would definitely stay at Holiday Inn again.

6 months ago

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Jadon Barre Dallas, TX

Holiday Inn was the most enjoyable stay I’ve had in a hotel. I was extremely happy with the care put into my room before I entered. It was as though I had stepped into a brand new room just for me. The staff was very polite and friendly. It was a great stay for my trip out of town.

1 year ago

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Anita pea Dallas, TX

The Holiday Inn hotels were a great choice when going out of state. The employees there were always nice and the maids always clean up the room perfectly. It looked like no one was there. The prices were also amazing and I would recommend them to anyone

1 year ago

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Jake Baleyev Madison, MS

Absolutely the best experience I have had at a hotel, was at a holiday inn. Always amazing service, good parking usually, located in good areas of the city(very safe). Actual service was very good compared to competition, beds are soft, TVs have good channels, bathrooms are high quality.

1 year ago

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Kymberlee Yack Orem, UT

my family loves holiday inn. we've been point members for years. growing up this is the only place we stayed on business trips, and now that i'm old enough doing my own trips this is the only place i will stay. it's affordable, kid friendly, and the service is always great.

2 years ago

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Victoria Matthews Waller

So-so. Rooms were average and slightly musty smelling. Halls were slightly warmer than comfortable and musty smelling. Refurnishings seemed slightly old and faded. Bar area was contemporary and upbeat. People who worked there were friendly and helpful. The people there semed to want you to have a good time. Pool was small; had to have valet service; unloading and loading car was difficult as to where to park; paid to have pet with us'-policy was changed to not having pets allowed a couple of months before our visit and we were called to be told that we couldn't have our little fifteen pound dog with us so we had to make other arrangements for him, and though and behold another customer was allowed to bring a simular-size dog and they had made there booking months later than us. Breakfast was okay, but was included in the total bill which seemed rather high. We booked a room for three days.

3 years ago

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Doyal Stewart Salt Lake City, UT

Holiday Inn's are probably one of my more favorite of the affordable choices for hotels. They are always clean, and the beds have always been comfortable. When they are an option, they are definitely one of our top choices while traveling.

4 years ago

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Kylene McCune Meridian, ID

Holiday Inn's are beautiful, clean, and comfortable!

2 weeks ago

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Andriana Cesaire Tallahassee, FL

Fun experience. Most times the hotels are great while other times they are lacking.

1 month ago

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Yolanda Queer Shelley, ID

Holiday Inn is an ok place to stay when you need something quick. They're about the same price as nicer hotels, but they aren't as nice.

3 months ago

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TheTennant 5 Salem, VA

Quality is hot or miss, but I’ve never had a truly bad experience. Locations are very convenient.

3 months ago

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Stephanie Love Herriman, UT

We love the holiday inn. There has been times I have taken my kids to the holiday inn in my same city to just get away for the weekend. They have great deals and awesome customer service. I’ve even had my kids’ birthday parties at their hotel. They have a theater room too. The pool and hot tub was a big hit and the complimentary breakfast. I will definitely keep staying at the holiday inn.

1 year ago

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take7 Sandy, UT

We almost always use Holiday Inn because my husband gets points through all his travels for work as well. There is usually always one we can find close by to wherever we are going. They give us late checkout. They are clean and give extra supplies when we ask. It's clean. Wifi is always ready and available for us. The front office is always nice and helpful. When there's breakfast it is even better!

1 year ago

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Donna Williams Phoenix, AZ

Love Holiday Inn. I have stayed several times at Holiday Inn Express across the nation and I have always been impressed. The beds are clean and comfortable. The pillows are divine! In the morning, their breakfast buffet is hot and ready and delicious. Excellent customer service. It is the first place I go to when I want a hotel. The pricing is excellent.

3 years ago

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Christopher Milke Olney, MD

Holiday Inn seems to be making a come back with new hotels. Hard to know the difference between a new Holiday Inn and a Holiday Inn Express sometimes, but a good product nonetheless.

6 months ago

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Jessica Chen Gaithersburg, MD

The holiday inn hotel we booked in Pennslyvania was great, nice staff, huge pool. Only thing is bathrooms were a bit unsanitary and the shampoo looked old. Room was clean but microwave was hidden and was hard to find. Great breakfast though.

6 months ago

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Cade Boudreaux , FL

Holiday Inn is a very great hotel. I’ve never had a bad experience in a Holiday Inn. The free breakfast is also amazing just as all hotels and the staff was very welcoming and were able to solve all my problems

1 year ago

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JDWain Tallahassee, FL

I always stay at the holiday inn when travelling for work, i find that you cant beat their prices and consistency every-time i stay there. The breakfast is always great and so are the staff members

1 year ago

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Eddie Rios Ogden, UT

Holiday Inn is a favorite of mine. They always offer me great rates, clean rooms, and fantastic locations near downtowns and events. They are central in many bigger cities so staying at a Holiday Inn is a no brainer.

1 year ago

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Brittany Wilkinson Herriman, UT

We've stayed at the Holiday Inn a few times. It makes for a reasonable vacation while traveling with kids. We have enjoyed our stay. They have been clean and the customer service was good.

2 years ago

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McKinzie Figueroa Provo, UT

The best thing about Holiday is the value that you get for the price. It may not be the nicest hotel out there, but it is great for what you are paying for. Every time I have gone it has been clean and we have never had any problems.

2 years ago

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Nishita McLean, VA

Can always count on Holiday Inn's have stayed in theme even during my Scotland trip and multiple times during my visit to San Francisco and Buffalo. Very accommodating, comfortable, money's worth and good locations.

3 years ago

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Jacinda E Sandy, UT

This is the hotel that my family and I stayed at the most when we went on family vacations. I liked how clean their rooms are. The maid services were always great. And there was always an ice machine close by keep our water cold.

3 years ago

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Keri North Las Vegas, NV

Great place to live on vacation or traveling. They provided everything we needed when we was pulled over because the roads were closed due to the snow. Very good accommodations.

3 years ago

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Teri Hatch Maricopa, AZ

The facility was well decorated, clean with nice amenities. The local area was a little scary, but California seems to have a lot of homeless people on the streets no matter where you go.

3 years ago

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Charlotte Ash Sandy, UT

We have enjoyed staying at Holiday Inn for many years!! It was great to travel all over and have a great place with fun swimming pools and great breakfast to enjoy in the mornings. Its a great family hotel. They had great service and good perks.

3 years ago

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Allen Bronson Idaho Falls, ID

Stayed in a Holiday Inn in Porto Alegre Brazil. That I can remember this was my first time in a Holiday Inn. We had a late flight that got us to the hotel at around 3:00 am. It took about 1/2 hour to check in. The check in staff was not very friendly. We got to the room and the water was not working to the toilet so you could not flush and barely a trickle was coming out of the sink. I asked for another room and they said they were full and did not have another room. So I asked them to come and fix the water. It ended up being something with the water pressure or pressurizing the line. They got it working around 4:30. We were tired from flying all day and just wanted to sleep. Don't know why water was not working before we got there. if it doesn't work in that room don't rent that room. The room was not that great either. The rooms were small. The sheets looked dirty. I expected way more from Holiday Inn. Very disappointing.

3 years ago

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Susan Stewart Salt Lake City, UT

I would say for affordable hotels that Holiday Inn is one of the best ones. The one's I have been to have been very nice. The last one I stayed in had a really pretty swimming pool and hot tub that we really enjoyed. The staff has always been very pleasant as well.

4 years ago

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Vicki H. Poolesville, MD

Holiday Inns are one of our favorite places to stay because they have affordable rates, comfortable rooms, and good amenities to provide a pleasant and relaxing place to stay when you are traveling.

9 months ago

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Leonard Thompson Show Low, AZ

This is a good place to stop and get a good nights rest. It’s not a place I’d want to chill and relax in, but a place to rest my head for a night, it does the trick. The service at the front desk was professional, fast, and friendly. The website while booking a stay at Holiday Inn was also nicely designed and easy to navigate.

9 months ago

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Van M. Orem, UT

Holiday Inn is a cost effective place and is still comfortable. The staff has always been nice when I have stayed there. I don't believe they have continental breakfast provided though.

10 months ago

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Cindy H Gilbert, AZ

Stayed at a Holiday Inn in Oregon during Aug 2020 and i was not impressed. The hotel was not as clean as i have seen in their other hotels. I know a lot of amenities were not available due to Covid but they didn't even have cups in your room for water. We had to ask the desk for a cup. The shower water didn't stay warm long. Place felt unkept.

10 months ago

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Vicki Tran Long Beach, MS

When I first entered the booked hotel, it smelled great and the room was great. The hotel had a complementary kureg machine where you could brew your own coffee for free, there was even water in the reception room you can pour for yourself. The price of the hotel was great too for the upstanding quality of the hotel.

1 year ago

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Tiauna Anderson Salt Lake City, UT

I recently stayed for a work trip and love the Holiday Inn. The rooms were clean, the front desk was quick to bring me extra towels and a pillow, and internet access was fast. If you are looking for a clean and comfortable room, this is definitely the place to stay!

1 year ago

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Natalie Drewery ,

We love staying at Holiday Inn hotels! No matter where you are you know that you are getting a great hotel for a great price. Our favorite location is in Stratford London! Every time we visit England we make sure to book there as we have an incredible full English breakfast to start our day and it is such a convenient location.

1 year ago