Hotel Type: Full Service

Hilton Hotels and Resorts started in 1919, when Conrad Hilton bought his first hotel. Over the years, the Hilton Hotels have grown into a worldwide hotel chain, leading the industry with innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as one of the stylish, forward thinking global leaders of full-service hospitality with a guest-focused initiative.

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The Good

  • Amenities
  • Spa
  • Points program

Hilton Hotels and Resorts works to provide a comfortable atmosphere for all of their guests. As a global leader of hospitality, Hilton is a worldwide known and trusted brand always coming up with new hotel innovations designed to serve guest's needs.

Since the founding of the Hilton brand, the hotel chain has diligently worked to provide quality and standard economy services to their guests without charging outrageous rates and fees. This continued success is attributed to Hilton Hotels' commitment to their vision, mission and values.

Hilton's vision: To fill the earth with the light and warmth of hospitality

Hilton's Mission: To be the preeminent global hospitality company-the first choice of guests, team members, and owners alike.

Hilton's values:

H-Hospitality; Passionate about delivering exceptional guest experiences

I-Integrity; Doing the right thing, all the time.

L-Leadership; Leaders in one's industry and community

T-Teamwork; Team players in everything they do.

O-Ownership : Owners of their actions and decisions.

N-Now; Operate with a sense of urgency and discipline.

Hilton provides their guests with a number of services and products that maximize comfort and they even sell their brand hotel product amenities. These items include but are not limited to: Hilton pillows, plush robes and bath towels. For those who prefer to slip items in their suitcase, this may not be a plus, but it is a unique hotel offer for guests.

For business travelers, the following are attractions that may appeal to these types of guests:

  • The lobby is very large, comfortable, and a good place to eat and hang out.
  • Close proximity to meeting/travel locations
  • 37-inch HDTV
  • alarm clock radio with MP3 connection
  • a spacious work area
  • work desk with ergonomic chair
  • Wi-Fi access.

Guest room amenities are conducive for work or play. Accommodations include:

  • one queen or king Hilton Serenity bed
  • a marble bath
  • in-room thermostat control
  • 37-inch HDTV with HD channels and guide
  • on-demand HD entertainment two telephones with voice mail

Another special highlight is Hilton's own in-house spa, eforea spa.

The eforea spa offers guests 3 options of spa treatments or "journeys":

  • Essentials journey (facials, jetlag treatments, detox body wraps, etc)
  • Escape journey (facials, body scrubs, massage)
  • Men's journey (realigning sports massage, all over detox, face treatments)

For guests who travel quite frequently, there is a bonus to booking with Hilton. Their HHonors program allows travelers to earn points for each qualified stay. Points can also be earned when a Hilton guest books an additional accommodation or dines at one of their restaurants. Once a traveler has earned a certain number of points, they can be redeemed for various awards such as a free night stay or gift card.

The Bad

  • Limitations
  • Hidden fees

The Hilton brand has a solid rapport with guests worldwide, except for a few critiques, such as:

  • A large hotel like Hilton can be a little difficult to navigate at first, so it would be great if Hilton gave guests a map to find their room or even the elevators.
  • Parking is expensive, so it's worth it just to spend the couple bucks extra for valet.
  • no shuttle service

Hilton guests have also reported issues with the list of hidden fees they discovered during their hotel stay. Examples of these fees include:

  • $14 per day fee to use the fitness center.
  • bottles of water in hotel rooms for $4.00/ea
  • WiFi overcharges. Although WiFi is supposed to be complimentary, some guests have experienced being charged for WiFi each day of their stay.

Also to be noted is that promoted amenities are typical at most locations but not guaranteed. Since Hilton is a chain with independently owned franchises, guests will most likely want to make sure that the amenities or services they want or need while on their trip are offered at that specific Hilton location.

The Bottom Line

Hilton Hotels and Resorts is the flagship brand of Hilton Worldwide, a popular choice for business conventions, weddings and other special events, offering amenities pleasing to business travelers and casual vacationers alike. Any dislikes or mishaps can be soothed by the hotel's unique travel packages and hotel discounts, which are offered year round. They also have a solid membership rewards program, HHonors, that offer great benefits.

Also unique is amenities like the online Hilton to Home store where guests can purchase luxury Hilton items and eforea global spa (albeit not in every location). The eforea spa offers customizable luxurious spa treatments that aim to leave guests feeling rejuvenated and reinvigorated.

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User Reviews

Star Rating

4.5
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103 Reviews

Review Breakdown

5 star
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1 star
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Connor
December 5th, 2019 Farmington, UT DETAILS
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Hilton is not only extremely easy to book, but a delight to stay at. Every Hilton resort I've been to has had the best service and most friendly concierge. I would highly recommend someone stay at a Hilton Resort.

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Juan
December 4th, 2019 Beaver, PA DETAILS
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I stayed at the hitlon in ocean city. It was a great experience. IT was a nice quality clean hotel. We even had a roof top hot up on the patio! I recommend.

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Luke Blake
December 3rd, 2019 Pleasant Grove, UT DETAILS
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Hilton has amazing hotels and resorts all around the world in a ton of amazing locations. They are really nice hotels and resorts and I would certainly recommend!

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BeauCarl
December 2nd, 2019 South Jordan, UT DETAILS
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Hilton Hotels has continued to expand its line of different and unique properties if you are a Hilton Member (which requires no annual fee) you can quickly rack up points for future free stays even in their nicest properties, the big drawback with Hilton is many of the properties are now outdated and need to be renovated so when booking look for information on the last time the property has been renovated.

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Cooper Thompson
December 2nd, 2019 Pleasant Grove, UT

I love all things Hilton the service is the best and the hotel is just so clean and rooms almost make you fee like you are at home

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Treyson Lewis
November 26th, 2019 Pleasant Grove, UT DETAILS
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Some of the best rooms I have ever stayed in. They are very clean and good smelling, never a bad experience.

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Brody Ballantyne
November 26th, 2019 Pleasant Grove, UT DETAILS
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I have only stayed there a couple of times but It wasn't that bad. they were really nice there

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Daphne Brown
November 25th, 2019 Riverton, UT DETAILS
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I like Hilton and their rewards program is pretty excellent. I just wish the price would be more reasonable at times when I try to reserve a room. But always one of my first selections when I stay somewhere.

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Tom Gourley
November 20th, 2019 Pleasant Grove, UT DETAILS
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Good variety of facilities, reasonable pricing, and dependable quality all identify Hilton. I think their food services are particularly good.

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Brittney Miskin
November 19th, 2019 Riverton, UT DETAILS
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Love Hilton Hotels. When you stay at a HIlton you know you will get great service and a high class room. Not always the cheapest option, but sometimes its worth the extra money for the assurance of a good experience.

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Kaydence Bonino
November 18th, 2019 Riverton, UT DETAILS
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We've stayed at the hilton a few times. Although its really nice it is too expensive for us to stay all the time. If money wasn't a factor I would give it five stars!

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Todd Homitz
November 18th, 2019 Evans City, PA DETAILS
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Great hotel, great customer service, great breakfast and great fitness room.

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Jon Posey
November 15th, 2019 Riverton, UT DETAILS
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Hilton is always a good choice. Hotels range from very nice to practical. Have always had a good experience, and have stayed at some nice ones for reasonable prices.

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Amanda Rosen
November 15th, 2019 Warrendale, PA

I always love staying in a Hilton, the quality is great and I always trust to have a clean room

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Irinna Danielson
November 12th, 2019 Riverton, UT DETAILS
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We've had the opportunity to stay at several Hilton Hotels and Resorts and you can never go wrong with Hilton. For the price, you get a lot. I've always felt like the rooms are clean and spacious, real value compared the prices of other hotels and resorts.

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Kathryn Robinson
November 11th, 2019 Riverton, UT DETAILS
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I love staying at the Embassy Suites by Hilton. They have a great 2 room layout that is great for traveling with kids. They also have an amazing continental breakfast and even provide evening snacks.

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Eric Smith
November 11th, 2019 Riverton, UT DETAILS
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We enjoy staying with Hilton. It may cost a little more than some other places but we know we will be in a clean and comfy room where we can rest easy.

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Brittany Wilkinson
November 11th, 2019 Herriman, UT DETAILS
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We have never forgotten the comfortable bed we had on our Honeymoon. Our stay at the Hilton was memorable and I look forward to vacationing in a Hilton again in the future. Comfortable, clean, memorable.

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Brenda Mertes
November 11th, 2019 Houston, TX DETAILS
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Hilton always has clean, stylish, modern, and comfortable hotel rooms. The customer service has always beat the rest too. I aim to stay at a Hilton Hotel every time I travel anywhere. It is a known brand, very trustworthy, and lives up to the name.

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Tony
November 7th, 2019 Riverton, UT DETAILS
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Stayed in the SD Hilton for part of our honeymoon and had a fantastic stay. Clean, affordable and just the right amount of luxury

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Tom M
November 4th, 2019 Holmdel, NJ DETAILS
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I highly recommend staying at Hilton Hotel. I have always had a great experience. When I started to travel more frequently I found the Hilton family of hotels meet all mine and families needs. I joined the Hilton Honors program, I'm now a Gold member.

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Adriana Diaz
October 21st, 2019 American Fork, UT DETAILS
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hands down one of the best hotels i have stayed at! I love the welcoming energy you get as soon as you walk through the doors!

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C B
July 5th, 2019 Hyrum, UT DETAILS
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Most of their brands are great places to stay. They could be better at letting folks know one of their facilities are under construction.

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Kenneth Robinson
April 2nd, 2019 DETAILS
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I am an honors member and kept finding a cheaper price elsewhere

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McKinzie Figueroa
February 6th, 2019 Provo, UT DETAILS
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We travel a lot and have been to many different hotels, some great, some not so great. Hilton is one that we are always excited to go to. We have never had any issues with the cleanliness or service of the staff. We really like staying here.

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Nishita
December 12th, 2018 McLean, VA DETAILS
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Proud Hilton Honors member. Always get more than the price paid for, and have always experienced great service. 57th floor in Vegas, Suite with a kitchen in Miami, Free shuttle services to Disney theme parks 4 miles away from the Hotel, in Orlando, they're the best.

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Katie Kearney
December 3rd, 2018 Vienna, VA DETAILS
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I stayed at Hilton's a lot growing up because my mom was a Hilton Rewards member and traveled a lot for work. Hilton always felt like a high end hotel with a lot of space. The rooms were comfortable and very clean. They always took care of us when we were there and it was refreshing! I even became a Hilton reward member as an adult and love it!

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Memaw1959
November 21st, 2018 Texarkana, TX DETAILS
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Consistent customer service and dependable, i have used Hilton repeateldy for business and pleasure. They are quick to rectify any problems although problems are few and far between.

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Eric
November 16th, 2018 San Diego, CA DETAILS
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They're usually clean and quiet. I appreciate that about them. Better than the lower cost hotels and if you can afford the Hilton, its best to avoid the low cost hotels that look like a murder may have occurred the night before.

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Lewis Hamlin
November 2nd, 2018 Brandon, FL DETAILS
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Very new and clean.could use another chair in room

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Karen Murphy
November 2nd, 2018 Durham, NC DETAILS
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They give me their best customer services and their undivided attention when im their.

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Friend
November 2nd, 2018 Charleston, SC DETAILS
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Good customer service, great breakfast and beautiful rooms with fantastic views of the ocean.

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Willie Sumpter
November 2nd, 2018 Sumter, SC DETAILS
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Very comfortable rooms and customer service. Good breakfast buffet...best seen to date.

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Barbara
November 2nd, 2018 State College, PA DETAILS
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Very responsive to questions. Never had any negative interactions, or problems with coverage and process.

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Maureen Tosto
November 2nd, 2018 Harrison, NY DETAILS
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consistently good. Clean and usually modern. From the Amazing Waldorf Astoria in Scotland that blew my mind to the Suite Hotel in Pennsylvania that was spanking clean and a fabulous staff

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Omar
November 2nd, 2018 Staten Island, NY DETAILS
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The smell of the carpet, smelled dirty and needed to be shampoo

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Friend
November 2nd, 2018 Plaistow, NH DETAILS
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perfection, the rooms were very clean and the breakfast that was served was great

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Marybunny
November 2nd, 2018 Alder, MT DETAILS
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We love the Hilton Garden Inns. Comfortable beds, clean rooms and great service.

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Robby Cordobes
November 2nd, 2018 Los Angeles, CA DETAILS
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The Hilton Grand Vacation Club resort was not as luxurious as other HGVCs, but the location to the convention center was convenient. Also, there was some construction going on during our stay. The resort needs be larger gathering areas. The pool is small and the community room is small and needs to have a warmer feeling.

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Robby C Robinson
November 2nd, 2018 Los Angeles, CA DETAILS
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Great. The guest service from front to back is the best. Keep doing what you're doing....

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RICHARD
November 2nd, 2018 Glendale, AZ DETAILS
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Great Customer Service, Friendly, able to help out in finding a room with short notice,

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Ken Malgren
November 2nd, 2018 Round Rock, TX DETAILS
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Top notch service and quality. Most comfortable beds.

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MARCO GARZA
November 2nd, 2018 Gilroy, CA DETAILS
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Staff need to pay more attention to this matter in which the room smelled bad. And that was the only one available for that nite

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Jeffrey Landolfi
November 2nd, 2018 Elgin, OK DETAILS
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Great service, we had a room issue with double booking as and they were able to fix the issue within a few minutes.

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November 2nd, 2018 Shreveport, LA DETAILS
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Poor cleaning my son business travel room bed Infested me with Scabies

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Jane Thomas
November 2nd, 2018 Saint Paul, MN DETAILS
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Wonderful experience. Friendly, helpful staff. Very clean room. Only improvement would be an airport shuttle.

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George
November 2nd, 2018 Randolph, MS DETAILS
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FANTASTIC place to stay - we stay at Homewood suite by hilton every year for 6 yrs now

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Ann
October 26th, 2018 DETAILS
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Very good. I stayed in florida Iliked the pool. Staff was very pleasant and helpful if I need how to get to places.

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Debb Burniston
October 26th, 2018 DETAILS
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Excellent customer service. The hotel was immaculate and food was amazing.

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REITA Chamberlain
October 26th, 2018 DETAILS
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Always a great experience. We have celebrated many of our wedding anniversaries at Bass Pro Embassy Suites. This year for our 58th my husband was ill. It was the first year we have missed in several years.