Hilton Hotels and Resorts started in 1919, when Conrad Hilton bought his first hotel. Over the years, the Hilton Hotels have grown into a worldwide hotel chain, leading the industry with innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as one of the stylish, forward thinking global leaders of full-service hospitality with a guest-focused initiative.
Hilton Hotels and Resorts works to provide a comfortable atmosphere for all of their guests. As a global leader of hospitality, Hilton is a worldwide known and trusted brand always coming up with new hotel innovations designed to serve guest's needs.
Since the founding of the Hilton brand, the hotel chain has diligently worked to provide quality and standard economy services to their guests without charging outrageous rates and fees. This continued success is attributed to Hilton Hotels' commitment to their vision, mission and values.
Hilton's vision: To fill the earth with the light and warmth of hospitality
Hilton's Mission: To be the preeminent global hospitality company-the first choice of guests, team members, and owners alike.
H-Hospitality; Passionate about delivering exceptional guest experiences
I-Integrity; Doing the right thing, all the time.
L-Leadership; Leaders in one's industry and community
T-Teamwork; Team players in everything they do.
O-Ownership : Owners of their actions and decisions.
N-Now; Operate with a sense of urgency and discipline.
Hilton provides their guests with a number of services and products that maximize comfort and they even sell their brand hotel product amenities. These items include but are not limited to: Hilton pillows, plush robes and bath towels. For those who prefer to slip items in their suitcase, this may not be a plus, but it is a unique hotel offer for guests.
For business travelers, the following are attractions that may appeal to these types of guests:
Guest room amenities are conducive for work or play. Accommodations include:
Another special highlight is Hilton's own in-house spa, eforea spa.
The eforea spa offers guests 3 options of spa treatments or "journeys":
For guests who travel quite frequently, there is a bonus to booking with Hilton. Their HHonors program allows travelers to earn points for each qualified stay. Points can also be earned when a Hilton guest books an additional accommodation or dines at one of their restaurants. Once a traveler has earned a certain number of points, they can be redeemed for various awards such as a free night stay or gift card.
The Hilton brand has a solid rapport with guests worldwide, except for a few critiques, such as:
Hilton guests have also reported issues with the list of hidden fees they discovered during their hotel stay. Examples of these fees include:
Also to be noted is that promoted amenities are typical at most locations but not guaranteed. Since Hilton is a chain with independently owned franchises, guests will most likely want to make sure that the amenities or services they want or need while on their trip are offered at that specific Hilton location.
Our family travels a lot to various towns mostly throughout Utah for kids sporting events. We recently stayed at a Hilton in a small town and were pleasantly surprised by the cleanliness, friendliness or staff and affordability. The breakfast was also excellent.
I love Hilton hotels. The rooms are always nice and they usually always have nice amenities as well.
They are incredibly clean, and the best place to stay when on vacation. It feels like you are treating yourself. And the customer service is amazing!
I love Hilton hotels! They are always clean, roomy, and stylish. The spa is very deluxe also. The employees are friendly and accommodating!
Whenever I travel, I always stay in a Best Western. The prices can’t be beat and the customer service is always amazing. Staying here always makes me feel at home.
Lovely clean hotel excellent professional staff. Breakfast was buffet and plenty of choice, large bathroom, comfy beds, really enjoyed our stay.
Recently stayed at a Hilton Resort in Orlando Florida. They experience was okay as the elevator was not working, and no one that worked there knew where the stairs were located. They also charged an extra 15 dollars a night for parking which is ridiculous when hotel prices are already at an all time high
My family has used the Hilton hotel on numerous weekend vacations when I had figure skating competitions. They always made the stay very pleasant and comfortable, which was important while I was competing.
We’ve had great experiences at Hilton Hotels! Clean, friendly and helpful staff, comfortable and affordable.
Hilton hotel is clean and the staff are friendly. I have no problems there. The only issue I find is the somewhat unreasonable price.
My stay at Hilton was good, the room was clean, the beds were comfortable, the hotel breakfast was mediocre though.
I stayed at a Hilton Hotels and Resorts while on vacation with my family and was very impressed. There was confusion when we arrived so they upgraded our room. The room was clean and large. I was very satisfied.
I had to stay here for a school trip. The rooms were well kept and the staff were friendly.
Clean rooms and very polite maids. The food was always good and the check in and check out times are very convient
The hotel rooms are VERY clean and comfortable. I would highly recommend to anyone who travels a lot.
Very quick and amazing service from their workers! We had a couple of things we needed for our room and they sent someone right away to get it to us! The food tasted great and the rooms felt amazing!
Great customer service. They were very quick about getting me a new room key when mine would not work.
We often book group rates through Hilton for our kids sports teams. From the welcoming staff and food selection to the spacious rooms, we always have a great experience.
Pricing matches the quality of the hotel. The customer service is always absolutely pleasant. If there is something wrong with your room they will go out of their way to make sure it is fixed. Customer Service comes first.
I have the card and always try to stay here when on vacation. It’s nice to know the rooms are clean and free of bugs.
I love staying at Hilton. The rooms are always clean and comfortable and the service is top notch.
We had a top floor room and the space was pretty nice. Also, valet was very quick and super nice.
The workers here were very hospitable and seemed to be excited to be there. This made our stay much more enjoyable and I personally liked relaxing in the spa area.
Hilton hotels are always fairly priced and well furnished, the locations are pretty as well.
I've been to a Hilton at least once and it was a good experience. They have good service and nice enough rooms.
We just stayed at the Home2 Suites for the first time and loved it. The hotel desk clerk was awesome and totally took care of us and the room was so nice. The bathroom a little tight but still super nice.
Great hotel with great rooms and service. Usually very nice staff and I love the cookies.
The rooms are chic, clean and spacious. The staff are over friendly and helpful and make you feel as if they are genuinely happy to see you and help you. LOVE this hotel chain.
We’ve stayed in several Hilton owned hotels. I’ve been very impressed with Hilton. Their hotels are always very clean and up to date. They offer free breakfast and they are always very professional. Just seeing the name Hilton and I know it’s going to be a nice hotel. I haven’t been disappointed yet.
As a member, this hotel and its chain have given me a place to call a home away from home while traveling. The room and customer service is impeccable.
Love hilton. Love the cookies at the doubletree. Great customer service. Nice clean place.
Love Hilton Hotels. I haven’t stayed at all of them but almost. Never had a problem. Always a great hotel to go with!
The Hilton is one of my favorite hotel companies, this company has such a "put the customer" first mentality and it shows. This company goes over and beyond to ensure your stay is nothing short of perfect.
When traveling for work to Oakland CA, I stay at the Hilton at the airport. The interior of the hotel is dated, but its a very nice hotel. Very close to the airport, close to the rental car agencies, close to lots of restaurants as well. The hotel is very clean and the staff very friendly. The pool is nice as well. Fitness center is a little small and has limited equipment, nut not a big enough deal to rate lower than 5 stars.
I often use Hilton's Hotels when I travel for work. Their rooms are a good size and are decorated very attractively. Their service is always quick and courteous. I do find their food to be somewhat pricey but is of good quality. I use Hilton Honors which has a decent return for every room you pay for. I use the points for personal travel which saves me a lot of money.
Love staying at Hilton. Traveling with family when we were young we would always stay at the Hilton. It always felt like such a high quality place
The Hilton was a very luxurious and welcoming experience. My favorite part about my stay was the breakfast as the waffles were very good and very tasty and the room was very well-kept. I would recommend as a hotel to anyone.
I attended a convention here. Everything I super super nice! You really do get your moneys worth. It's all felt very "luxury."
Hilton Hotels & Resorts are great as they are centrally located in many big cities, making personal travel very convenient. I like their downtown locations making it easy to get to vents. they are well priced too!
We love staying in Hilton hotels. We are frequent stayers as we use hotel points many of the time. The last hotel we stayed at in Florida was very clean and spacious. The breakfast was made to order, and my kids loved the variety of food choices.
Hilton hotels are nice. You get clean rooms. Depending on the hotel, some of the amenities are really nice as well (newer hotels).
When I travel, I always make sure to stay in a Hilton hotel. The rooms are always clean and the staff is very friendly.
I've used Hilton for work trips many times. They have always treated me well, and I'll be back.
Hilton has great hotels. They are affordable and super clean. The staff is very friendly.
Best beds and softest sheets. The rooms are always clean, quiet and spacious. Forgot my toothbrush and housekeeping brought me one! So nice!
I was able to stay in a few different Hilton hotels in different states when I was traveling for work and absolutely love my experience. The change in the complimentary breakfast, the amenities, and experience were always great. State to state they stayed consistent
Hilton brand hotels are always a good choice to stay at. They will always have quality rooms and accommodations. You can’t go wrong with their services.
Hilton Hotels and Resort have a lot of great options when traveling. The rooms are clean and they provide good customer service.
You really are just paying for the name. They try to bring a different feel to their rooms but it’s the same for more money. More status than luxury
We often stay at the Hilton and have always had good, clean rooms and been well attended. They also have breakfast included and that is a really nice thing! I feel like we get a nice stay for a good price.