Hilton Hotels and Resorts started in 1919, when Conrad Hilton bought his first hotel. Over the years, the Hilton Hotels have grown into a worldwide hotel chain, leading the industry with innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as one of the stylish, forward thinking global leaders of full-service hospitality with a guest-focused initiative.
Hilton Hotels and Resorts works to provide a comfortable atmosphere for all of their guests. As a global leader of hospitality, Hilton is a worldwide known and trusted brand always coming up with new hotel innovations designed to serve guest's needs.
Since the founding of the Hilton brand, the hotel chain has diligently worked to provide quality and standard economy services to their guests without charging outrageous rates and fees. This continued success is attributed to Hilton Hotels' commitment to their vision, mission and values.
Hilton's vision: To fill the earth with the light and warmth of hospitality
Hilton's Mission: To be the preeminent global hospitality company-the first choice of guests, team members, and owners alike.
H-Hospitality; Passionate about delivering exceptional guest experiences
I-Integrity; Doing the right thing, all the time.
L-Leadership; Leaders in one's industry and community
T-Teamwork; Team players in everything they do.
O-Ownership : Owners of their actions and decisions.
N-Now; Operate with a sense of urgency and discipline.
Hilton provides their guests with a number of services and products that maximize comfort and they even sell their brand hotel product amenities. These items include but are not limited to: Hilton pillows, plush robes and bath towels. For those who prefer to slip items in their suitcase, this may not be a plus, but it is a unique hotel offer for guests.
For business travelers, the following are attractions that may appeal to these types of guests:
Guest room amenities are conducive for work or play. Accommodations include:
Another special highlight is Hilton's own in-house spa, eforea spa.
The eforea spa offers guests 3 options of spa treatments or "journeys":
For guests who travel quite frequently, there is a bonus to booking with Hilton. Their HHonors program allows travelers to earn points for each qualified stay. Points can also be earned when a Hilton guest books an additional accommodation or dines at one of their restaurants. Once a traveler has earned a certain number of points, they can be redeemed for various awards such as a free night stay or gift card.
The Hilton brand has a solid rapport with guests worldwide, except for a few critiques, such as:
Hilton guests have also reported issues with the list of hidden fees they discovered during their hotel stay. Examples of these fees include:
Also to be noted is that promoted amenities are typical at most locations but not guaranteed. Since Hilton is a chain with independently owned franchises, guests will most likely want to make sure that the amenities or services they want or need while on their trip are offered at that specific Hilton location.
Hilton is not only extremely easy to book, but a delight to stay at. Every Hilton resort I've been to has had the best service and most friendly concierge. I would highly recommend someone stay at a Hilton Resort.
I stayed at the hitlon in ocean city. It was a great experience. IT was a nice quality clean hotel. We even had a roof top hot up on the patio! I recommend.
Hilton has amazing hotels and resorts all around the world in a ton of amazing locations. They are really nice hotels and resorts and I would certainly recommend!
Hilton Hotels has continued to expand its line of different and unique properties if you are a Hilton Member (which requires no annual fee) you can quickly rack up points for future free stays even in their nicest properties, the big drawback with Hilton is many of the properties are now outdated and need to be renovated so when booking look for information on the last time the property has been renovated.
I love all things Hilton the service is the best and the hotel is just so clean and rooms almost make you fee like you are at home
Some of the best rooms I have ever stayed in. They are very clean and good smelling, never a bad experience.
I have only stayed there a couple of times but It wasn't that bad. they were really nice there
I like Hilton and their rewards program is pretty excellent. I just wish the price would be more reasonable at times when I try to reserve a room. But always one of my first selections when I stay somewhere.
Good variety of facilities, reasonable pricing, and dependable quality all identify Hilton. I think their food services are particularly good.
Love Hilton Hotels. When you stay at a HIlton you know you will get great service and a high class room. Not always the cheapest option, but sometimes its worth the extra money for the assurance of a good experience.
We've stayed at the hilton a few times. Although its really nice it is too expensive for us to stay all the time. If money wasn't a factor I would give it five stars!
Great hotel, great customer service, great breakfast and great fitness room.
Hilton is always a good choice. Hotels range from very nice to practical. Have always had a good experience, and have stayed at some nice ones for reasonable prices.
I always love staying in a Hilton, the quality is great and I always trust to have a clean room
We've had the opportunity to stay at several Hilton Hotels and Resorts and you can never go wrong with Hilton. For the price, you get a lot. I've always felt like the rooms are clean and spacious, real value compared the prices of other hotels and resorts.
I love staying at the Embassy Suites by Hilton. They have a great 2 room layout that is great for traveling with kids. They also have an amazing continental breakfast and even provide evening snacks.
We enjoy staying with Hilton. It may cost a little more than some other places but we know we will be in a clean and comfy room where we can rest easy.
We have never forgotten the comfortable bed we had on our Honeymoon. Our stay at the Hilton was memorable and I look forward to vacationing in a Hilton again in the future. Comfortable, clean, memorable.
Hilton always has clean, stylish, modern, and comfortable hotel rooms. The customer service has always beat the rest too. I aim to stay at a Hilton Hotel every time I travel anywhere. It is a known brand, very trustworthy, and lives up to the name.
Stayed in the SD Hilton for part of our honeymoon and had a fantastic stay. Clean, affordable and just the right amount of luxury
I highly recommend staying at Hilton Hotel. I have always had a great experience. When I started to travel more frequently I found the Hilton family of hotels meet all mine and families needs. I joined the Hilton Honors program, I'm now a Gold member.
hands down one of the best hotels i have stayed at! I love the welcoming energy you get as soon as you walk through the doors!
Most of their brands are great places to stay. They could be better at letting folks know one of their facilities are under construction.
I am an honors member and kept finding a cheaper price elsewhere
We travel a lot and have been to many different hotels, some great, some not so great. Hilton is one that we are always excited to go to. We have never had any issues with the cleanliness or service of the staff. We really like staying here.
Proud Hilton Honors member. Always get more than the price paid for, and have always experienced great service. 57th floor in Vegas, Suite with a kitchen in Miami, Free shuttle services to Disney theme parks 4 miles away from the Hotel, in Orlando, they're the best.
I stayed at Hilton's a lot growing up because my mom was a Hilton Rewards member and traveled a lot for work. Hilton always felt like a high end hotel with a lot of space. The rooms were comfortable and very clean. They always took care of us when we were there and it was refreshing! I even became a Hilton reward member as an adult and love it!
Consistent customer service and dependable, i have used Hilton repeateldy for business and pleasure. They are quick to rectify any problems although problems are few and far between.
They're usually clean and quiet. I appreciate that about them. Better than the lower cost hotels and if you can afford the Hilton, its best to avoid the low cost hotels that look like a murder may have occurred the night before.
Very new and clean.could use another chair in room
They give me their best customer services and their undivided attention when im their.
Good customer service, great breakfast and beautiful rooms with fantastic views of the ocean.
Very comfortable rooms and customer service. Good breakfast buffet...best seen to date.
Very responsive to questions. Never had any negative interactions, or problems with coverage and process.
consistently good. Clean and usually modern. From the Amazing Waldorf Astoria in Scotland that blew my mind to the Suite Hotel in Pennsylvania that was spanking clean and a fabulous staff
The smell of the carpet, smelled dirty and needed to be shampoo
perfection, the rooms were very clean and the breakfast that was served was great
We love the Hilton Garden Inns. Comfortable beds, clean rooms and great service.
The Hilton Grand Vacation Club resort was not as luxurious as other HGVCs, but the location to the convention center was convenient. Also, there was some construction going on during our stay. The resort needs be larger gathering areas. The pool is small and the community room is small and needs to have a warmer feeling.
Great. The guest service from front to back is the best. Keep doing what you're doing....
Great Customer Service, Friendly, able to help out in finding a room with short notice,
Top notch service and quality. Most comfortable beds.
Staff need to pay more attention to this matter in which the room smelled bad. And that was the only one available for that nite
Great service, we had a room issue with double booking as and they were able to fix the issue within a few minutes.
Poor cleaning my son business travel room bed Infested me with Scabies
Wonderful experience. Friendly, helpful staff. Very clean room. Only improvement would be an airport shuttle.
FANTASTIC place to stay - we stay at Homewood suite by hilton every year for 6 yrs now
Very good. I stayed in florida Iliked the pool. Staff was very pleasant and helpful if I need how to get to places.
Excellent customer service. The hotel was immaculate and food was amazing.
Always a great experience. We have celebrated many of our wedding anniversaries at Bass Pro Embassy Suites. This year for our 58th my husband was ill. It was the first year we have missed in several years.