Hotel Type: Full Service

Hilton Hotels and Resorts started in 1919, when Conrad Hilton bought his first hotel. Over the years, the Hilton Hotels have grown into a worldwide hotel chain, leading the industry with innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as one of the stylish, forward thinking global leaders of full-service hospitality with a guest-focused initiative.

Top Ranked Companies

company logo
#1 Marriott Hotels & Resorts chevron_right
9.7 Overall Score
4.6
starstarstarstarstar_half
(327)
company logo
#3 Holiday Inn chevron_right
8.2 Overall Score
4.4
starstarstarstarstar_half
(193)

The Good

  • Amenities
  • Spa
  • Points program

Hilton Hotels and Resorts works to provide a comfortable atmosphere for all of their guests. As a global leader of hospitality, Hilton is a worldwide known and trusted brand always coming up with new hotel innovations designed to serve guest's needs.

Since the founding of the Hilton brand, the hotel chain has diligently worked to provide quality and standard economy services to their guests without charging outrageous rates and fees. This continued success is attributed to Hilton Hotels' commitment to their vision, mission and values.

Hilton's vision: To fill the earth with the light and warmth of hospitality

Hilton's Mission: To be the preeminent global hospitality company-the first choice of guests, team members, and owners alike.

Hilton's values:

H-Hospitality; Passionate about delivering exceptional guest experiences

I-Integrity; Doing the right thing, all the time.

L-Leadership; Leaders in one's industry and community

T-Teamwork; Team players in everything they do.

O-Ownership : Owners of their actions and decisions.

N-Now; Operate with a sense of urgency and discipline.

Hilton provides their guests with a number of services and products that maximize comfort and they even sell their brand hotel product amenities. These items include but are not limited to: Hilton pillows, plush robes and bath towels. For those who prefer to slip items in their suitcase, this may not be a plus, but it is a unique hotel offer for guests.

For business travelers, the following are attractions that may appeal to these types of guests:

  • The lobby is very large, comfortable, and a good place to eat and hang out.
  • Close proximity to meeting/travel locations
  • 37-inch HDTV
  • alarm clock radio with MP3 connection
  • a spacious work area
  • work desk with ergonomic chair
  • Wi-Fi access.

Guest room amenities are conducive for work or play. Accommodations include:

  • one queen or king Hilton Serenity bed
  • a marble bath
  • in-room thermostat control
  • 37-inch HDTV with HD channels and guide
  • on-demand HD entertainment two telephones with voice mail

Another special highlight is Hilton's own in-house spa, eforea spa.

The eforea spa offers guests 3 options of spa treatments or "journeys":

  • Essentials journey (facials, jetlag treatments, detox body wraps, etc)
  • Escape journey (facials, body scrubs, massage)
  • Men's journey (realigning sports massage, all over detox, face treatments)

For guests who travel quite frequently, there is a bonus to booking with Hilton. Their HHonors program allows travelers to earn points for each qualified stay. Points can also be earned when a Hilton guest books an additional accommodation or dines at one of their restaurants. Once a traveler has earned a certain number of points, they can be redeemed for various awards such as a free night stay or gift card.

The Bad

  • Limitations
  • Hidden fees

The Hilton brand has a solid rapport with guests worldwide, except for a few critiques, such as:

  • A large hotel like Hilton can be a little difficult to navigate at first, so it would be great if Hilton gave guests a map to find their room or even the elevators.
  • Parking is expensive, so it's worth it just to spend the couple bucks extra for valet.
  • no shuttle service

Hilton guests have also reported issues with the list of hidden fees they discovered during their hotel stay. Examples of these fees include:

  • $14 per day fee to use the fitness center.
  • bottles of water in hotel rooms for $4.00/ea
  • WiFi overcharges. Although WiFi is supposed to be complimentary, some guests have experienced being charged for WiFi each day of their stay.

Also to be noted is that promoted amenities are typical at most locations but not guaranteed. Since Hilton is a chain with independently owned franchises, guests will most likely want to make sure that the amenities or services they want or need while on their trip are offered at that specific Hilton location.

The Bottom Line

Hilton Hotels and Resorts is the flagship brand of Hilton Worldwide, a popular choice for business conventions, weddings and other special events, offering amenities pleasing to business travelers and casual vacationers alike. Any dislikes or mishaps can be soothed by the hotel's unique travel packages and hotel discounts, which are offered year round. They also have a solid membership rewards program, HHonors, that offer great benefits.

Also unique is amenities like the online Hilton to Home store where guests can purchase luxury Hilton items and eforea global spa (albeit not in every location). The eforea spa offers customizable luxurious spa treatments that aim to leave guests feeling rejuvenated and reinvigorated.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.6
starstarstarstarstar_half

178 Reviews

Review Breakdown

5 star
66%
4 star
28%
3 star
3%
2 star
2%
1 star
1%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

MattB

April 5th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our family travels a lot to various towns mostly throughout Utah for kids sporting events. We recently stayed at a Hilton in a small town and were pleasantly surprised by the cleanliness, friendliness or staff and affordability. The breakfast was also excellent.

starstarstarstarstar_border

April aphe8493

March 29th, 2020 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love Hilton hotels. The rooms are always nice and they usually always have nice amenities as well.

starstarstarstarstar

April Jones

March 27th, 2020 Tremonton, UT

They are incredibly clean, and the best place to stay when on vacation. It feels like you are treating yourself. And the customer service is amazing!

starstarstarstarstar

Ellie

March 18th, 2020 Cheyenne, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I love Hilton hotels! They are always clean, roomy, and stylish. The spa is very deluxe also. The employees are friendly and accommodating!

starstarstarstarstar

Kiara Howard

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Whenever I travel, I always stay in a Best Western. The prices can’t be beat and the customer service is always amazing. Staying here always makes me feel at home.

starstarstarstar_borderstar_border

Nichola Churchwell

March 9th, 2020 Tallahassee, FL

Lovely clean hotel excellent professional staff. Breakfast was buffet and plenty of choice, large bathroom, comfy beds, really enjoyed our stay.

starstarstarstarstar_border

Morgan Elijah

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Recently stayed at a Hilton Resort in Orlando Florida. They experience was okay as the elevator was not working, and no one that worked there knew where the stairs were located. They also charged an extra 15 dollars a night for parking which is ridiculous when hotel prices are already at an all time high

starstarstarstarstar

Elizabeth Klemm

March 9th, 2020 Windermere, FL

My family has used the Hilton hotel on numerous weekend vacations when I had figure skating competitions. They always made the stay very pleasant and comfortable, which was important while I was competing.

starstarstarstarstar

Myken

March 8th, 2020 Cheyenne, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We’ve had great experiences at Hilton Hotels! Clean, friendly and helpful staff, comfortable and affordable.

starstarstarstarstar_border

Jadon Barre

March 8th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Hilton hotel is clean and the staff are friendly. I have no problems there. The only issue I find is the somewhat unreasonable price.

starstarstarstarstar_border

Cole Bailey

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My stay at Hilton was good, the room was clean, the beds were comfortable, the hotel breakfast was mediocre though.

starstarstarstarstar

Brayden Ibert

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I stayed at a Hilton Hotels and Resorts while on vacation with my family and was very impressed. There was confusion when we arrived so they upgraded our room. The room was clean and large. I was very satisfied.

starstarstarstarstar

Josh Harold

March 7th, 2020 Dallas, TX

I had to stay here for a school trip. The rooms were well kept and the staff were friendly.

starstarstarstarstar

Ashley Roberts

March 7th, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Clean rooms and very polite maids. The food was always good and the check in and check out times are very convient

starstarstarstarstar

myles Ragas

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The hotel rooms are VERY clean and comfortable. I would highly recommend to anyone who travels a lot.

starstarstarstarstar

cb

March 6th, 2020 Thibodaux, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very quick and amazing service from their workers! We had a couple of things we needed for our room and they sent someone right away to get it to us! The food tasted great and the rooms felt amazing!

starstarstarstarstar

OwenE.

March 6th, 2020 Hattiesburg, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service. They were very quick about getting me a new room key when mine would not work.

starstarstarstarstar

Nicole Jones

March 5th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We often book group rates through Hilton for our kids sports teams. From the welcoming staff and food selection to the spacious rooms, we always have a great experience.

starstarstarstarstar

Rocio Diaz

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Pricing matches the quality of the hotel. The customer service is always absolutely pleasant. If there is something wrong with your room they will go out of their way to make sure it is fixed. Customer Service comes first.

starstarstarstarstar

Cole Warnick

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have the card and always try to stay here when on vacation. It’s nice to know the rooms are clean and free of bugs.

starstarstarstarstar

Jessica

March 5th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love staying at Hilton. The rooms are always clean and comfortable and the service is top notch.

starstarstarstarstar

Donald Morgan

March 4th, 2020 Baton Rouge, LA

We had a top floor room and the space was pretty nice. Also, valet was very quick and super nice.

starstarstarstarstar

Jackson Barousse

March 4th, 2020 Thibodaux, LA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The workers here were very hospitable and seemed to be excited to be there. This made our stay much more enjoyable and I personally liked relaxing in the spa area.

starstarstarstarstar

hmarashi

March 3rd, 2020 Newark, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Hilton hotels are always fairly priced and well furnished, the locations are pretty as well.

starstarstarstarstar_border

SamO

March 2nd, 2020 Brigham City, UT

I've been to a Hilton at least once and it was a good experience. They have good service and nice enough rooms.

starstarstarstarstar_border

janice pan

February 28th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We just stayed at the Home2 Suites for the first time and loved it. The hotel desk clerk was awesome and totally took care of us and the room was so nice. The bathroom a little tight but still super nice.

starstarstarstarstar

Mary Haring

February 26th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great hotel with great rooms and service. Usually very nice staff and I love the cookies.

starstarstarstarstar

Constance Falatea

February 26th, 2020 Kirkland, WA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The rooms are chic, clean and spacious. The staff are over friendly and helpful and make you feel as if they are genuinely happy to see you and help you. LOVE this hotel chain.

starstarstarstarstar

Stephanie Love

February 25th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We’ve stayed in several Hilton owned hotels. I’ve been very impressed with Hilton. Their hotels are always very clean and up to date. They offer free breakfast and they are always very professional. Just seeing the name Hilton and I know it’s going to be a nice hotel. I haven’t been disappointed yet.

starstarstarstarstar

Holly Brown

February 25th, 2020 Baton Rouge, LA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

As a member, this hotel and its chain have given me a place to call a home away from home while traveling. The room and customer service is impeccable.

starstarstarstarstar

Tedi

February 25th, 2020 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love hilton. Love the cookies at the doubletree. Great customer service. Nice clean place.

starstarstarstarstar

AGenes

February 25th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love Hilton Hotels. I haven’t stayed at all of them but almost. Never had a problem. Always a great hotel to go with!

starstarstarstarstar

Kaysha Love

February 24th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The Hilton is one of my favorite hotel companies, this company has such a "put the customer" first mentality and it shows. This company goes over and beyond to ensure your stay is nothing short of perfect.

starstarstarstarstar

Mike Ika

February 24th, 2020 West Valley City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When traveling for work to Oakland CA, I stay at the Hilton at the airport. The interior of the hotel is dated, but its a very nice hotel. Very close to the airport, close to the rental car agencies, close to lots of restaurants as well. The hotel is very clean and the staff very friendly. The pool is nice as well. Fitness center is a little small and has limited equipment, nut not a big enough deal to rate lower than 5 stars.

starstarstarstarstar_border

Robert Wilson

February 23rd, 2020 Rockville, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I often use Hilton's Hotels when I travel for work. Their rooms are a good size and are decorated very attractively. Their service is always quick and courteous. I do find their food to be somewhat pricey but is of good quality. I use Hilton Honors which has a decent return for every room you pay for. I use the points for personal travel which saves me a lot of money.

starstarstarstarstar

Adria

February 22nd, 2020 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Love staying at Hilton. Traveling with family when we were young we would always stay at the Hilton. It always felt like such a high quality place

starstarstarstarstar_border

Cade Boudreaux

February 22nd, 2020 , FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The Hilton was a very luxurious and welcoming experience. My favorite part about my stay was the breakfast as the waffles were very good and very tasty and the room was very well-kept. I would recommend as a hotel to anyone.

starstarstarstarstar

DeeDee G.

February 22nd, 2020 Norcross, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I attended a convention here. Everything I super super nice! You really do get your moneys worth. It's all felt very "luxury."

starstarstarstarstar_border

Kaitlyn Rios

February 20th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Hilton Hotels & Resorts are great as they are centrally located in many big cities, making personal travel very convenient. I like their downtown locations making it easy to get to vents. they are well priced too!

starstarstarstarstar

Nichole Hiatt

February 20th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We love staying in Hilton hotels. We are frequent stayers as we use hotel points many of the time. The last hotel we stayed at in Florida was very clean and spacious. The breakfast was made to order, and my kids loved the variety of food choices.

starstarstarstarstar

David T

February 19th, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Hilton hotels are nice. You get clean rooms. Depending on the hotel, some of the amenities are really nice as well (newer hotels).

starstarstarstarstar

Jaci Rhoades

February 19th, 2020 Bryant, AR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I travel, I always make sure to stay in a Hilton hotel. The rooms are always clean and the staff is very friendly.

starstarstarstarstar

M N

February 19th, 2020 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've used Hilton for work trips many times. They have always treated me well, and I'll be back.

starstarstarstarstar

Rebecca

February 19th, 2020 Managua, MN

Hilton has great hotels. They are affordable and super clean. The staff is very friendly.

starstarstarstarstar

Amy Christian

February 16th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Best beds and softest sheets. The rooms are always clean, quiet and spacious. Forgot my toothbrush and housekeeping brought me one! So nice!

starstarstarstarstar

James Conder

February 16th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was able to stay in a few different Hilton hotels in different states when I was traveling for work and absolutely love my experience. The change in the complimentary breakfast, the amenities, and experience were always great. State to state they stayed consistent

starstarstarstarstar

Jacob Dowell

February 15th, 2020 Cedar City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Hilton brand hotels are always a good choice to stay at. They will always have quality rooms and accommodations. You can’t go wrong with their services.

starstarstarstarstar

Michelle Schow

February 13th, 2020 Saratoga Springs, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Hilton Hotels and Resort have a lot of great options when traveling. The rooms are clean and they provide good customer service.

starstarstarstarstar_border

Nicholas Genes

February 13th, 2020 Los Angeles, CA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

You really are just paying for the name. They try to bring a different feel to their rooms but it’s the same for more money. More status than luxury

starstarstarstarstar_border

Lindsey Newman

February 13th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

We often stay at the Hilton and have always had good, clean rooms and been well attended. They also have breakfast included and that is a really nice thing! I feel like we get a nice stay for a good price.