Hilton Garden Inn

• Atmosphere
• Expectations
• Amenities

At each Hilton Garden Inn Hotel, travelers arrive to a pavilion entrance and are greeted by friendly team members in an open, airy lobby space. With room rates are in the mid-scale price range, Hilton Garden Inn emphasizes its strength to accommodate the new-age, savvy business and leisure traveler who is always on-the-go but values connecting to the surroundings around them. Every team member is committed to ensuring that guests have the most positive experience, backed by the brand's satisfaction promise to do whatever it takes to ensure guests are satisfied-or they don't pay. Guests are said to expect:

• a good night's sleep
• cooked-to-order breakfast
• dinner room service
• state-of-the art fitness and business centers
• a full restaurant and bar

Hilton Garden Inn has a full-service restaurant and bar intended for guests to unwind at the end of a busy day. With state-of-the-art amenities like its 24/7 Business Centers featuring complimentary printing and Wi-Fi, Hilton Garden Inn brand is focused on making each visit a rewarding one.

• Mishaps

Finding negative feedback on Hilton Garden Inn Hotels is not an easy task, as most guests claim it to be a five star experience. Here and there guests have an occasional mishap, such as:

• Weak and intermittent connectivity or a room with a subtle
• Lingering cigarette smell from noisy fans
• Entire staff is friendly but some need more training on multitasking at the front desk, i.e. greeting guests and answering the phones at the same time.