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Extended StayAmerica

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4 User Reviews

Extended StayAmerica was originally founded on January 9, 1995 in Fort Lauderdale, Florida by former executives, George D. Johnson, Jr. and Wayne Huizenga. The first Extended StayAmerica locations were built in South Carolina and Georgia before the company acquired the extended-stay hotel chain known as StudioPLUS. The goal of the Extended StayAmerica business model was to provide a standard economy service to guests traveling for long (or even short) periods of time. In 2004, the Blackstone Group acquired Extended StayAmerica, and it is part of the Hilton Worldwide family. 

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The Good

  • Benefits
  • Floor Plans
  • Stay More, Save More
  • Pet-Friendly Policy
  • Accessibility Featrues with Guests with Disabilities

Benefits

While Extended StayAmerica is owned by the Blackstone Group, it is closely associated with Hilton Worldwide and La Quinta Inns and Suites due to common ownership. Prior to being bought out, Extended StayAmerica operated 475 hotels. Since then, it has grown to nearly 630 properties with over 8,500 employees.

Despite including the word "extended" in the company's chain name, Extended StayAmerica accommodates guests regardless of how long they stay. Suites are designed to allow for long-term reservations, but it is not a requirement. Other benefits of booking a room at an Extended StayAmerica location include the following:

  • Grab-and-go breakfast — The breakfast is included in the room rate and includes fresh fruit, breakfast bars, muffins, hot cereal, coffee, and tea.
  • Housekeeping — Weekly housekeeping is included.
  • Fully equipped kitchens — Guests can cook what they desire in their own kitchen complete with stove, microwave, and refrigerator.
  • Flat screen TV — Each room has its own flat-screen TV with premium channels free of charge.
  • Shuttle — Transportation to the airport, local stores, and restaurants is available at select hotels.
  • Filtered water — Fresh filtered water is available in each room at most locations.
  • Laundry — A coin-operated on-site laundry room is available for guests.
  • Pool/hot tub — Most locations offer outdoor or indoor pools and/or hot tubs for guests.
  • Meeting rooms — Business travelers can conduct meetings at their travel residency.
  • Free Wi-Fi — In-room Wi-Fi is available in each of the worldwide locations.
  • Fitness room — Guests can maintain their exercise program while on the road.

Floor Plans 

Extended StayAmerica also provides guests with the ability to choose the floor plan that best suits their traveling needs. Rooms with various bed sizes, sitting room arrangements, and kitchens vary from location to location. Upon making a reservation, guests can select which suite they would like to stay in. Costs will also vary based on that selection. 

Stay More, Save More

Extended StayAmerica offers increasing nightly rate savings the longer the stay with affordable weekly, biweekly, and monthly rates through its StayMore discount.

These discounts include:

  • 7 to 14 night stays — Save up to 17% off the nightly rate
  • 14 to 29 night stays — Save up to 20% off the nightly rate
  • 30 night or more stays — Save up to 31% off the nightly rate

Pet-Friendly Policy

What sets Extended StayAmerica apart is that its hotels are cat and dog friendly. At select locations, Extended StayAmerica has a pet-friendly policy. A maximum of two pets are allowed in each suite for an additional $25 plus tax per day with a per pet non-refundable cleaning fee. This fee does not exceed $150 plus tax per pet for the first month; each additional month, the cleaning fee does not exceed $50 plus tax per pet. Service animals, however, are exempt from this charge. Eligible pets for the pet-friendly policy must also be no longer than 36 inches and no taller than 36 inches.

Accessibility Features for Guests with Disabilities

Extended StayAmerica provides accessibility features for its guests with disabilities at its hotels. These features include, but are not limited to:

  • Accessible register counter
  • Accessible guest rooms
  • Accessible guest bathrooms including grab bars, accessible toilets, roll-in or tub showers, and accessible controls
  • Auxiliary aids and services
  • Bed frame removal to lower surface of the bed
  • If applicable, accessible pool lift 

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The Bad

  • Not Geared Towards Short-Term Travelers
  • Limitations

Not Geared Towards Short-Term Travelers

Extended StayAmerica is designed to benefit the long-term traveler. That means everything from the design of the rooms to the amenities offered are typically for those who plan on staying for longer periods of time. While those who only plan on staying for a short period of time can book an Extended StayAmerica room, they will likely be paying a higher price for amenities that are not necessary for their traveling purposes.

Limitations

Since ownership has transitioned a number of times, the branding and expansion of the Extended StayAmerica chain has suffered. This can be seen in the following areas:

  • Limited number of properties — Despite a strong founding and fast expansion, since ownership has jumped to a few different groups throughout the history, there are only 629 operating properties.
  • Limited number of countries served — Even though Extended StayAmerica is associated with the Hilton name, they do no offer hotels outside of the United States

Extended StayAmerica has tried to rebuild their brand, and has successfully been able to do so in recent years. That being said, there are still some guests who have had poor experiences with the brand, which has damaged the company's reputation in the past.

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The Bottom Line

Extended StayAmerica works to provide an accommodating environment that closely resembles what one would find in a traditional apartment or condominium. Rooms include more than just a bed and bathroom, but also feature kitchens and sitting rooms. Guests who stay for a long or short period of time at an Extended StayAmerica location can expect the following:

  • Standard amenities included — Typical services from economy-type hotels can also be found at Extended StayAmerica locations.
  • Geared for long-term stays — Some amenities and services really do benefit those who are planning to stay for a longer period of time.
  • Rewards — Travelers can earn points and redeem for rewards when booking an Extended StayAmerica room.
  • Limited Locations — Compared to other economy-style hotels, there are a limited number of properties available.
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Star Rating

2.0

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4 Reviews

Review Breakdown

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1 grade

50%

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Casey T

I feel the manager at the Las Colinas Texas location back then was very unprofessional to where I had to report the person. After that it appeared the person retaliated against me to have me thrown out. An issue that I complained about I feel the manager twisted into a false accusation to get back at me because it indeed was a lie. It was rumored that even other staff questioned why the manager was singling me out for eviction. But the manager that was reported appeared to have a vendetta. I hope extended stay can clean up their unethical staff and not report them because they are due and have put in the time. Look at the person's history and listen to your customers. They have not put in time for complaints for nothing. Most times they have been mistreated.

3 weeks ago

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Piper Whitsitt Long Beach, MS

Stayed at many Extended Stays America's. Most are not the caliber of hotel I stay at with wife but they were always a good deal and fine for me alone. Always choose ESA when I need a place fire several weeks when on business. Also are always available where I needed them

1 year ago

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Jacinda E Sandy, UT

First time using this hotel line. It was cheap and we could tell. The place smelt like cigarette smoke and the room did not feel the cleanest. I wouldn't use this hotel again.

3 years ago

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Erika Shumway Managua, MN

Extended StayAmerica is the worst hotel. It is dirty and it smells bad. When I stayed in one of their rooms, there were ants crawling around everywhere. I will never book with them again.

1 year ago

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