Crowne Plaza Logo
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3 User Reviews
LAST UPDATED: January 16th, 2020
Hotel Type: Business
The Crowne Plaza originally went by the name Holiday Inn Crowne Plaza when it first opened in 1983 in Rockville, Maryland. Today, Crowne Plaza is a member of the Intercontinental Hotels Group (IHG) with over 400 hotels in 65 countries as a chain of full service, upscale hotels catering to business travelers and to the meetings and conventions market. 

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The Good

  • Amenities
  • Business oriented
  • Positive feedback
Crowne Plaza packages their amenities into 8 Reasons to Stay at Crown Plaza Hotel & Resorts: Reason one: Sleep Advantage® Reason two:  Power Everywhere Reason three:  Prime Business Locations Reason four: Fitness & Wellness Reason five: Fast & Fresh Food Reason six: Fast WiFi Reason seven: Best Price Guarantee Reason eight: IHG® Rewards Club Crowne Plaza offers business-oriented products and services intended to help business travelers be productive and be at their best while on the road. Some of the products or services offered to keep business travelers connected and productive:
  • complimentary high-speed wireless internet throughout the hotel and in guest's room
  • convenient access to power when and where needed
  • freshly prepared meal options that are ready quickly whenever and wherever business guests are in the hotel to keep them energized and focused
  • The Sleep Advantage® program, which includes premium bedding, aromatherapy, Quiet Zone floors and a Guaranteed Wake-up Call, intended to help guests unwind and rest easier, ensuring a productive day ahead.
  • fitness facilities and wellness options to keep guests active and energized-from quick and easy access to healthy snacks to "Run Stations" providing local running routes, towels and water.
Positive feedback from guests consist of:
  • excellent staff
  • very clean well appointed rooms
  • great location
  • common areas are very attractive and well kept.
  • the noise level was very good.
  • free shuttle from the hotel that will take you anywhere in the area.
  • amazed at the imagination behind the conference coffee breaks...they were well connected to the local community and provided a real nice healthy option, i.e. the 1/2 grapefruit was especially innovative.
  • Free parking
  • bus stop was right in front of the hotel
Pet-friendly hotels are also available with a better-than-average list of options per city, per state and per country. Guests can find an extensive list on the website under the link, "pet friendly hotels"

The Bad

  • Complaints
  • Deception
The Crowne Plaza has an even number of complaints as it does praises. This makes for an unclear determination of the hotel's actual quality of services and amenities. It appears that one person raves about the excellent and friendly staff while the next guest rants about how terrible and disorganized the staff is. Another issue is one of deception. Some guests claim to be deceived by the hotel's first impression, from the hotel's website photos and even the outside and updated stylish lobbies. Once checked in, guests were disappointed or dissatisfied with the outdated condition of the hotel rooms. Overall, some feel deceived by the hotel's advertising as a five star luxury scale hotel. A few other concerns and/or complaints:
  • overall  a nice hotel, but housekeeping could be put to task more.
  • hotel needs to spruce it's rooms up a little.
  • Cleaning service needs to be improved. For example,  guest's shampoo bottle was not even half full. After housekeeping had come in and cleaned/made beds, they left the pillows on the floor. The bathroom floor was super slick, needed to be more than cautious.
  • Service inconsistent

The Bottom Line

Crowne Plaza Hotels and Resorts is a chain of full service, upscale hotels catering to business travelers and to the meetings and conventions market. They specialize in providing space, services and amenities to business travelers, offering venue and service options for small to medium sized meetings. Their highlight is their list of 24-7 services, such as fast WiFi available everywhere and power stations for recharging anywhere, anytime. Another plus is the above- average list of national and international pet-friendly hotels. One major critique is that the hotel fails to live up to its claims as a five star upscale establishment.
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3 Reviews

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Zac Cannon Long Beach, MS

I stayed at Crowne Plaza for a conference one time and it was wonderful. The rooms were nice and comfy while the conference room where we had our meetings was great! Hotel staff were very helpful and caring towards their guests!

2 years ago

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Ozioma Nwokike

I stayed at the Crowne Plaza in Houston, Texas many years ago, and I've never stayed at a better hotel since then. From the looks to the service, everything was impeccable!

3 years ago

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Thomas Coatar

Food&beverage director failed to provide service promised. Unprofessional performance.

3 years ago