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36 User Reviews

6.5

Overall Score

LAST UPDATED: March 27th, 2020
Hotel Type: Economy
Comfort Inn began as a marketing cooperative formed in 1939 under the name Quality Courts United, the nation's first hotel chain. Later to become Choice Hotels International, it was the first in the hotel industry to guarantee reservations and offer a variety of innovative amenities such as 24-hour desk service, toll- free reservations, the iPhone app for hotels and non-smoking rooms. Today, Comfort Inn is the largest, most popular brand of Choice Hotels spanning across the United States and over 35 countries worldwide. 

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The Good

  • Amenities
  • Locations
  • Price matching
Comfort Inn excels at offering free amenities, such as:
  • A hot breakfast, everything from eggs and meat to healthy options like yogurt and fresh fruit, and both original and flavored waffles.
  • A pool, workout room,  high speed internet access and free parking.
  • Free shuttle to and from airport.
  • Friendly and helpful staff.
  • Well -equipped rooms with mattresses comparable to five star hotels, along with free high-speed internet access and landline phone.
  • Rooms that typically have a refrigerator, microwave, hairdryer, coffee maker in the room and  2 bottles of water per day.
  • Free local phone calls and basic cable.
  • Mobile apps that makes booking fast and easy.
  • Competitive prices compared to other major metro hotels.
Hotel locations are often in convenient places, such as near airports, restaurants, high traffic areas, tourist attractions, and train terminals.  This makes for a less expensive trip with many things in walking distance. Comfort Inn has a fair price match policy: If online customers find a lower published rate for the same hotel and accommodations for the same dates at any other qualified online source, Comfort Inn will match the rate for their room, plus give them a FREE night. It is also kid-friendly, allowing kids 18 and under to stay for free. For business or special event purposes, Comfort Inn offers great rates for groups. People can book more than 26 rooms at a time (if available) and get a group discount.  The process of group booking is simple and easy. All guests have to do is fill out a group request form telling the hotel their needs. A toll-free phone number is available also for booking.
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The Bad

  • Small
  • Noise
  • Pets
Comfort Inn rooms are said to be very small. There seems to be no one to help customers with luggage. One has to be cautious of leaving any marks because the hotel may send a bill. One customer received a 75.00 bill for towels she used that were left permanently stained with her makeup. The charges were to replace the towels since the towels were white. They also charge no-show room charges if customers do not cancel soon enough. Customers may still be charged if going through a third party site like Booking.com , even if canceled in time. So it may be best to book directly with the hotel since they appear not to handle third party issues very well. In some hotels, noise has been an issue. This is the downside of the hotel being conveniently located in high traffic areas. It is best, if possible, to get an "inside room",  meaning a room facing the hotel courtyard or parking lot. Or simply ask for a quiet room in the back when booking.  The walls are thin, and noise from outside or from other hotel guests is very intrusive. The heating and cooling unit, i.e. the air conditioner, can be louder than one would like. If customers are traveling with pets, chances are Comfort Inn won't take them. To find a specific Comfort Inn hotel that does accommodate pets, one has to search the Choice Hotel.com website under the category  'pet-friendly hotels.' Some of the free amenities have a down-side. The free airport shuttle only comes once every half hour for pick up at airport, not on demand.  Customers should sign up for shuttle to airport service on check-in because it can fill up quickly. Shuttle leaves from the hotel to the airport only on the hour.  Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.
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The Bottom Line

Comfort Inn is a great economical choice for short business trips, one-nighters, day trips, and people with children under 18.  They offer a list of free cost-saving amenities like free breakfast, free parking, free internet access, free stay for children under 18, free airport shuttle service and free pool and workout areas. Hotels are conveniently located near airports, buses and trains. Hotels also tend to be in high traffic areas, so customers can go sight-seeing and tour locally on foot without spending a lot of money on travel. Globally, the staff has an outstanding international reputation for being friendly, helpful and available day or night.  Even people who were unhappy with their hotel stay had nothing but good to say about the staff. Overall, customers can get a bang for their buck here. The only complaint seems to be the noise (bring earplugs if a light sleeper) and small but clean and comfortable rooms.
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Star Rating

3.9

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36 Reviews

Review Breakdown

5 grade

33%

4 grade

28%

3 grade

28%

2 grade

11%

1 grade

0%

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Larson Riverton, UT

Comfort Inn deserves its name. When my family stayed there it was so nice. The beds were soft and clean. The pool was heated and it was large enough to play tag in it which was so fun. And the breakfast was free and very tasty. I recommend staying at Comfort Inn.

1 year ago

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Cade Boudreaux Irving, TX

I love staying in Comfort Suites Hotels. The rooms are always well kept and me and my family love relaxing in the pools and having fun. The breakfast is top notch compared to other hotels as well.

1 year ago

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Frank Dunsmore Ambler, PA

Overall, Comfort Inn/Suites are my goto home away from home. Quality and knowledgeable people, clean rooms and excellent service. I don't always care for the coffee! Will often find a good coffee store nearby.

2 years ago

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Charlotte Ash Sandy, UT

It depends on who is the Manager if you'll get a good. We've stayed in many. They have ok service if you get a good one. Most have been clean. For the price they are can be good.

3 years ago

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Breanna Jones Salt Lake City, UT

Stayed at Comfort Inn in Northern California and had the smallest hotel room I have ever been in. The room was clean but there was even hardly room for our luggage. All we needed was a bed and shower and that's all it was. A very simple continental breakfast was included as well.

4 years ago

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April Jones Tremonton, UT

They were incredible when we were looking for a place while my stepdad was in the hospital. Had the best rates and the rooms were good for the week I needed to out my mom up in them.

1 year ago

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Myken Salt Lake City, UT

We stayed at a Comfort Inn in a rural area this past summer and it was a pleasant surprise. We had assumed since the price was so affordable the quality and comfort wouldn't be great but our room was clean, well kept and the front desk staff were friendly and caring.

1 year ago

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Janan Grange Pleasant Grove, UT

We stayed at the Comfort Inn, Painesville for one night. The Rooms were fine and our kids enjoyed the pool. We also enjoyed the free continental breakfast and free parking. I chose to use their exercise room while the kids swam and it was nice that I could watch them why working out.

1 year ago

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Reckholdt Draper, UT

I have stayed at my fair share of comfort inn hotels. I feel like it’s a trusted brand and you kind of know the class of hotel you are getting. It’s affordable and very average. Not terrible but not amazing. We have always had good stays but not be extraordinary.

1 year ago

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Aunt Cathy Bay Saint Louis, MS

we can't complain. this is where we stay or one of the sister places, no matter where we go.. In fact they are awesome for accepting the points for several nights. Haven't had a bad experience at any of them

1 year ago

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Tom Gourley Pleasant Grove, UT

Comfort Inn rooms are clean and comfortable. The customer service is typical of the industry. This a "no frills" chain with very reasonable pricing but if you are looking for a fancy breakfast and lots of "extras" you may not be satisfied here. Some of their facilities are also a bit older which is sometimes reflected in the condition of their rooms including the furnishings and general condition of the room.

1 year ago

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Mickey Mangum Long Beach, MS

I've stayed at several Comfort Inns in my life. They are always clean and the staff is always helpful. This is a lower end hotel chain so don't expect perfection but it's clean and it works.

1 year ago

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Nana Asiata Herriman, UT

It was a good place to stay and rest and the breakfast was good as always. The customer service was very nice and welcoming.

3 years ago

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cb Thibodaux, LA

Never had a problem at any stay at Comfort Inn. I see them almost anywhere I travel and the staff is always polite to me and make sure my stay is a good one!

1 year ago

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Dwhoush Slidell, LA

Every Comfort Inn I have stayed at has been great! The quality of the locations across the board is very standardized which is great! The staffs are always nice and polite.

1 year ago

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Audrey Mitchell Managua, MN

Comfort Inn is q decent hotel to pick while traveling. It has all the basics as far as furniture, food, and electricity...but nothing overly fancy. It does the job for a hotel!

1 year ago

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Adriana Diaz American Fork, UT

Comfort Inn is our number one hotel for sure , We love the sense of home away from home that it gives off!

1 year ago

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Susan Stewart Salt Lake City, UT

It's not the worst hotel I've been to, but it's not the best. It is fair for the price. The room seemed a little small and the beds were pretty hard. We've used them from time to time while we were on vacation with the kids.

4 years ago

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Bryndie Managua, MN

Wasn’t impressed by the cleanliness of my room. It didn’t seem like it was cleaned very well after the last guests. There were some stains on the bedding too. But overall, an okay place for a short stay.

1 year ago

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Eric San Diego, CA

Much like other places with the name "Comfort" in them, this place is um I guess kinda comfortable? Its a place to sleep! I was not impressed with my stay at Comfort Inn but for the price its not bad.

2 years ago

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Michael Staten Island, NY

Clean and courtious employees. Very nice facilities. Most comfortable bed ihavefound in a motel.

2 years ago

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Doyal Stewart Salt Lake City, UT

The Comfort Inn has been a pretty decent place to go to when traveling. It's cheap, not the best amenities or beds. But not a bad place to stay when you are on a roadtrip.

4 years ago

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Jesse Rice Gulfport, MS

Comfort Inn always has great prices and vacancy. Clean rooms and great service. Thanks Comfort Inn.

1 year ago

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L. Fowler Pleasant Grove, UT

Great place to stay when you just need a bed to rest for the night. Not a lot fo bells and whistles but you get what you pay for.

3 years ago

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janice pan ,

Had a great experience in the San Francisco location. Breakfast was super busy but we were able to enjoy it finally.

1 year ago

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David T Ogden, UT

Comfort Inns are a good place to stay when you get into town at 10 pm and are leaving the next morning at 7. An ok clean room and a decent breakfast.

1 year ago

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Lacey Horne West Valley City, UT

I’m not too picky about hotels, I just want a clean, decent place to sleep and shower. Comfort inn checks all those boxes for me

1 year ago

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Nicholas Genes Los Angeles, CA

This is not my go to for hotels. If you need a place to crash for the night and just need a bed, this place is perfect and cheap

1 year ago

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Cam McClellan Magna, UT

We stayed in a Comfort Inn one night late when we were passing through. It was ok for the price but I would probably look elsewhere going forward.

1 year ago

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Christyan Bennett New Orleans, LA

Comfort Inn is a very affordable hotel to stay. They are very cheap but their service reflects that.

1 year ago

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Tom Pleasant Grove, UT

Comfort Inn is a good hotel if you just need a no frills place to sleep. Good bathrooms, good beds and I got the good night sleep that I needed.

3 years ago

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Bruce

The quality of their hotels and the friendness by all

2 years ago

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Laura Herriman, UT

The hotels are old and outdated. The breakfast is also terrible. Employees are questionable. I do not recommend.

3 years ago

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Randi Nelson Managua, MN

Comfort inn is a great place to stay when wanting someone affordable but also very safe to stay in.

1 year ago

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Amelia Gibson South Jordan, UT

They are true to the name! They provide an affordable and comfortable hotel.

3 years ago

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Stanley Lincolnshire, IL

Clean rooms and no bugs the breakfast bar hours to be until checkout

2 years ago