Best Western

My experience, was in Best Western Plus Miami Florida Biscayne Boulevard. On a Friday night late night two weeks ago today, I checked in for three nights the total came out to $764. When I woke up the next morning the young gentleman at the front desk and ran my card for multiple charges. Not only the hundred dollar deposit, but my account started with close to $1,900 and it was down to $200 if that gives you an idea of how much money they took out of my account everything was in pending I could not call my bank because it was the weekend. Then one of their lovely Associates decided she wanted to hide $700 from her boss however my bank statement showed the boss found the hidden money. Her name was Jazz she's very nice person. So not only did that ruin my whole vacation weekend here we are two weeks later and my car just got ran last night again by Best Western Plus for the amount of $624.75 and another amount of $100 and I'm not even in Miami. So here's my suggestion unless you're using cash I would never stay at this facility again. This has been a two-week long nightmare then I'm still struggling. Anyone who works as hard for their money as I do and goes on vacation only to have it completely ruined by Hotel franchise should not be in business. By the way they still charge me for the room my suggestion I would not stay there ever again

Overall, it was another pleasant weekend at the Best Western Plus Hudson Hotel, located in scenic Wisconsin. The entire staff worked as a diligent and respectful team in order to maintain the upkeep of the swimming pool, kitchen buffet area, front desk, and finally the luxurious private suites. My room was both pristine and sterilized, which reflects positively on the cleaning crew. Extra sanitizer was available too. In addition, everything was in working order, including the Fitness Center, Business Center, WiFi, T.V., electricity, and my favorite, the fancy Keurig coffee maker. At some hotels, when these items and amenities are not up to par or functioning properly, it can certainly disrupt the productivity levels. In Acapulco, my hotel didn’t have any water or electricity, for example. There was ample parking and security which is reassuring as well. On an optimistic note, the morning breakfast buffet was so delicious! We were given choices of the following: chocolate orange muffins, sweet chilled cranberry juice, and cereal to ham/cheese sandwiches, cinnamon twists, and a variety of fruit. For all of you amazing tourists, Hudson is wonderful for sight-seeing, fishing, boating, shopping, water skiing, and creative art shows. My favorite entertainment is to embark on the Grand Duchess or Afton Princess for a spectacular and panoramic afternoon cruise. It is a breathtaking experience indeed. In short, I highly recommend the Best Western Hudson Plus Hotel during your travels, or just for a fun getaway weekend. In the end, you will be highly satisfied with this affordable lodging choice. If you are a member of their Rewards Loyalty Program, you are automatically eligible for these perks: Extra points, monetary promotions, and discounts. Just ask for April, she will gladly assist you! Great service!

This year I’ve stayed at over 3 Best Western hotels in different parts of the country. All were different. All lacked caring about the guest and the reason their hotel was chosen out of the many available. Due to the pandemic there was a lack of everything. From one Best Western hotel only having week old muffins with warm will for breakfast to a bag breakfast work .50. Like wow, your valued guess don’t deserve what you advertised online. There was just a lack of even getting towels. Smh. 2021 no more Best Western hotels for me.

Best 7 weeks spent ever. Down there on business. Very clean and felt like home. Brianna and Alexis were the best and did a great job with checking in 18-30 people. They even accommodated our breakfast schedule

Stayed in Cody Wyoming at the Sunset . Great room loved the size - beds comfy .very clean . Over all stay just wonderful. Lacked the hot breakfast due to Covid 19- But bagged breakfast and coffee, juice was great. Definitly will be my go to motel when in area. You ROCK

The Best Western Hotels are clean and some of the rooms are decorated really nice.

We stayed at the Best Western - Fort Stockton Texas, February 22nd, 2020. This was an awesome motel with a complimentary yummy evening meal with enchiladas and all the trimmings. The rooms were very nice, clean and had comfortable beds. We had two dogs with us in two rooms, and were so very impressed, this hotel had a dog park area for the dogs to run off their leashes - AWESOME!! The breakfast was also really good with a wide variety of selections. The front desk staff was very accommodating with any request, and all the staff was very friendly. I would not hesitate to highly recommend this Best Western.

I have recently stayed at the Best Western Saluki Inn in Carbondale Ill. 8-18 to 8-21-19 and was warmly greeted by Kirsten H at the front desk. The check in process was seamless and quick. I was completely satisfied with the explanation of amenities the hotel had to offer. The room smelled clean, looked great and like new, clean carpeting and roomy bathroom. The beds were soft and fresh smelling, comfortable to sleep on along with plentiful soft pillows to add up to a completely satisfying hotel experience that will bring me back to this home away from home. Kirsten gave us a great guest experience the whole time with a wonderful smile and smoothing voice.

My mother and I recently had to make an unexpected trip to the NC coast for some business. It is the middle of summer, we had no reservations, no plan on where to stay and no idea of where we would be able to find a vacancy. By chance, we landed at the Best Western Plus located in Swansboro, NC, and we are so happy we did. We arrived at the hotel around 10 pm on a Tuesday night asking if they had any availability for two nights. Our luck struck with a resounding, “we do!” The young lady who registered us was very helpful, informative, professional, and knowledgeable. The process couldn’t have gone any smoother. Our room was very clean, comfortable and fresh. It was well stocked and climatically ready for us when we walked in. The breakfast was a very pleasant surprise. There was something for everyone, including me with all of my dietary needs (diabetic, GF, Egg-free)! Every encounter with staff was genuine, professional and very friendly. We were encouraged to “have a fantastic day” and greeted with “I hope your day went well” every time we entered and exited the hotel. Our checkout process was AMAZING! Very quick, personable, and thankful are just a few words to describe the staff and how they felt about our staying with them. But one very impressionable event took place as we were leaving… We packed our belongings in our vehicle and got in. As we got settled for our last bit of business and long trip home, I realized I couldn’t find my special cup. I was immediately in a panic! I got this cup from my sweet granddaughter on my first Mother’s Day as a grandma. I got out of the car and started looking in the back to see if I had accidentally packed my cup – it wasn’t there. I informed my mom I was going back inside to see if I had left it in the dining area, but I never made it that far. As I headed for the doors to the hotel, a staff member was walking out with my cup in her hand. She was looking for me! She handed it to me, and all she said was something along the lines of “I figured this had to be pretty important.” You see, my cup reads “Best Grandma.” It is one of those that has a “lifetime guarantee,” but they no longer make this cup or pattern. To the very special lady who returned my cup, I am so very sorry I didn’t get your name, but I hope the look on my face and the tears in my eyes told you just how important this cup is to me. I thank you from the bottom of my heart for seeing it, understanding its importance, and hurrying to return it before I left. Most importantly, I thank you for your honesty.

On July 20, 2019, we stayed at Best Western Plus Franklin Square Inn in Troy, NY. We couldn’t have been any more pleased with our stay. The girl working at the front desk went out of her way to make us happy and comfortable. At first our room keys wouldn’t work. After several trys, she decided the battery on the door receiver were dead so she called maintenance and got it taken care of for us. Meanwhile she guided us on where to eat our dinner (Dinosaur BBQ) which was awesome. If we ever have the need to stay in Troy again, we will definitely stay here. Our only problem we find with this hotel is parking. There isn’t enough parking and we had to leave our car parked in the parking garage all night. No charge but we would’ve felt better had we been able to park at the hotel parking lot.

We stayed 2 nights 4 adults, 1 dog. Our son had the dog, their room had a tiled floor and was very nice! I don't know. Why more hotels do not follow this. Any way we were moving our son and fiance I left a heirloom ship sitting on the tv/dresser. Did not realize it till 36 hrs later. When I called they retrieved it. Thank you to Robin and Sandy for returning back to Lubbock for my son and fiance, they went above and beyond. The overall decor and social areas were spot on to be comfy. Outside you had a grill /sitting area. An atrium inside where we had breakfast with our dog. The waitresses was very accommodating. Overall I give them a 10! Thank you!

I recently stayed at SureStay Plus Hotel by Best Western, Clearwater, FL. The customer service I received was exceptional, while checking in an unwanted person was at the desk wanting a room with no money or ability to pay. Rubin handled this situation well. Because of the issue he gave me a discount for my stay. I was appreciative the day manager honoring Rubin's decision. Thank you Rubin. I will stay at the SureStay again, the management stands behind their employees. - B.Reid, Florida Resident

My swim team is staying at Best western location west deptford... we are so pleased with the lovely kitchen lady....she was very pleasant helpful neat as well keeping breakfast are well stocked. One lady to cook and clean up after 73 team members. This hotel first to have kitchen lady who takes your trash for you, ask if we would like more coffee tea or juice and get it for us .

I enjoy staying at Best Western hotels. They all have free wi-if, free hot breakfast, and free parking. I recently went to LA and chose Best Western because I feel that the amenities and the price point are very reasonable. In my most recent stay, the staff was friendly, helpful, and courteous. The room was nice. Housekeeping did a good job each day cleaning and re-supplying the room.

Stayed at the Tin-Wis in Tofino. Two of the employees were outstanding! Rachel at the front desk went above and beyond. Got us checked in early and saw to all of our needs with a smile and great customer service! Poor Krista in the restaurant is a trooper. She had a tough staff to work with and did everything by herself. Major hustle amidst adversity and she is the only reason anyone would come back. Both should get commended and a bonus! Beautiful property.

Best Western in Watertown, NY is the friendliest hotel we have ever stayed at. Xavier was brand new but so patient with us and kind, Billy Jo, also on the front desk was a treat to speak with. In the breakfast room, Luis has-been so accommodating, friendly and entertaining. Even Gary, a cleaning guy was friendly. The housekeeping staff always greeted us with a smile and a good morning. Whatever management is doing in this hotel, it is working......we will be back again ...and again

My wife and I stayed at Best Western hotel in Dayton, Washington in the end of December 2018. We have stayed at this location several times in the past. The hotel is a nice hotel in a good location. The hotel is clean and has very good services with one major exception; the rooms reek of perfumed dryer sheet and scented detergent smell. If you like that smell good for you. We do not use scented products in our home as we both find them offensive and have reactions to scented products. We have experienced this problem at BW Dayton in the past complained to the hotel management. When we go to a hotel we expect it the be clean and not smell like a hazardous waste dump.

For years, we stayed there twice yearly on our way to where I taught and home for the summer. Now that my parents are deceased and I have a spine injury, I still have to make the trip due to a house. I dreaded it without my fabulous Mother; yet, they make me feel part of the family. The people there are so amazing. Also, the hotel where I stay has upgraded the rooms and most everything in them, the lobby, and more. It deserves the highest recognition.

The rooms are great value; BUT the property is a dump. It promises a 100% smoke free environment but they allow everyone to smoke 24/7. The ground is covered with cigarette butts, and the open balconies are full of homeless vagrants who smoke and spit 24/7. The hotel's parking lot is full of homeless people all day long with them detailing their cars, partying and hanging out in the parking lot. Our cars were covered with trash each morning after all the partying. Loitering is permitted 7/24. There are NO signs to prevent this. Complaining to the front office was a waste of time. They asked me to act like an ADULT! People hung out outside my room door partying and smoking, and it was allowed by MANAGEMENT. I was informed that if a person is at least 6 feet away from me, then I should allow the other adult to do as they please. Signs are posted everywhere stating NO Smoking, I saw an employee smoking right in front of it, then rip the sign off the wall. Turns out that this employee lives at the hotel with his grandparents, parents and two siblings – all in one room! Employees and long term residences roll their cigarettes from discarded cigarette butts. They roll their cigarettes right in front of the OFFICE window. The hotel saved a lot of money with my three week stay as I NEVER used housekeeping to clean my room; I just changed linens and asked for supplies. Often housekeeping did not have the appropriate linens with them so I would need to go to the front desk to request my items so I could shower or use the facilities. By the way, housekeeping does not exchange or change linens immediately. They take your from your room, go launder them and then return them, if they remember, several hours later! I guess they do not have an inventory – this is ridiculous for a hotel. Right now, I can get a one room king suite at the Lawrence Welk Resort for $129 per night – I am paying $127 a night here! My daughter wants to stay in town. Due to the neighborhood, the El Cajon police visited the site on a daily basis, sometimes twice a day. A lot of fights occurred in the rooms where yelling and a lot of profanity was verbalized. Management was indifferent! They just did not care enough about their jobs or the hotel. The hotel is pet friendly and a few huge pit bulls were allowed where they fought with each other in the parking lot. Their rooms had Beware of Dogs signs because they were long term residence. Several residents have cats too! Just a comment – not a concern. Maximum pet weight is 30 pounds. The pit bull I saw for 10 days was at least 100-130 pounds. The rooms were nice and the beds were comfortable. Parking was free. A lot of fast food restaurants within walking distance. The neighborhood is surrounding by a lot of homeless people who after dark are allowed to sleep between our cars. Poop is all over the grounds and sidewalks. I learned on day (10-11) that a lot of the guests at this hotel have lived here for years and basically they have overrun the management of the hotel. The manager informed me that she preferred guest that lived full time in the hotel instead of regular guests. She blatantly asked me to leave the hotel because she preferred the non-complainers! I contacted the Corporate Office to inform them of the issues and harassment that I have experienced and they said they could do nothing about it. They will not permit communication to anyone other than hotel staff and the hotline. They told me that there was only one of me and three of them, so they outnumbered me – so they believe the employees. I am a disabled senior citizen with a disabled grandson. Management accused me of vandalizing the hotel, when a resident of over one year (room 305) admitted that he was doing the vandalizing. I watch several employees roll cigarettes and joints right outside of the managers office. Management stated that it was acceptable! Maybe legal but my grandkids had to step over them daily. Every night, between midnight and 4 am, someone would knock on my door asked for the previous resident or to buy drugs. Management did not care. Sometimes management would knock on my door at 3 am to accuse me of making loud noises when we were actually ASLEEP! They overtook the room to investigate but found nothing. My rights were violated and well as a sound sleep. One night they called me several times over a two hour period insinuating that we had a water leak. We did not have any leaks, and they never came to the room – just called us constantly and interrupted our sleep. No cameras or security available to protect my family. If you do not mind living in filth and are on a budget, this place is for you. Hope you don't mind stepping over people and dog poop as well a noisy, crowded and filthy environment, as well as dishonest employees and management.

I stayed at the Best Western in Brigham City, UT. As the saying goes you don't get a 2nd chance to make a first impression! I have stayed at other Best Western locations, so expected a similar level of service. It is unfortunate that it was a complete disappointment to me and my wife who were celebrating our Anniversary. I overheard the front desk gal saying that all of the rooms in the entire hotel were booked to another employee! This concerns me as we are in a pandemic and they are obviously not following the guidelines set by the CDC to only sell out 50% of the rooms at a time, so they can leave a room vacant for 24 hours! In saying this I did not feel the cleanliness of my room was up to par as I was advised the maids take 20 minutes to thoroughly clean it!... I am unimpressed! I was there last month and there were young children of the employees running around up and down the halls, I asked where there parents were and were told their moms work there. Great that your boss does not care if you bring your kids, but your guests do! We simply wanted to enjoy a dinner I ordered to be delivered and watch movie in peace! There also appeared to be construction going on, so a bit on the noisy at times. Our window also had no view as it was tarped off to be painted I suppose. 3 or 4 months ago we were also there and their elevator was under construction and it appears that they just left the mess and halted the project! lugging our bags up the stairs was not so much fun, but not the worst part of our stay. The noise and lack of concern for the pandemic going on seemed to bother us the most.

Best Western has been around for a long time offering clean and economical lodging. I like to use them to keep my trip costs down. They have a friendly staff, and the accommodations are modern, clean, and ready. The low cost is the value here, and it's so worth the easy reservation!

Planned a much needed "date night" w/my hubby & stayed @ Best Western Plus in Manchester, NH. Highly recommend from Backyard Brewery, hot tub, pool, exercise room, complimentary breakfast bar & 24 hr. coffee not to mention reasonable price, clean & friendly!

Great family friendly place to stay. We need two rooms to fit my family therefore the price is great. We are always able to get connecting rooms which makes me feel safe. Having a breakfast there makes it even easier for my family to travel.

A group of us stayed at Virginia Beach Bestwestern plus 2809 Atlantic avenue, Had 6 rooms on 5th floor from August 2nd to 5th. We had issues with front desk management about accommodating large groups of people and were presented with rude attitudes by the manager. don't want to name names so that he gets into trouble - The inconsistency of answers and accommodating when facilities were available. The bathroom in several rooms had no shower curtain, the showerhead malfunctioned at times. The towel rod came out. When this was all mentioned to the Manager he said that he did not care and that next year the hotel was going to be renovated. We have been staying at the locations for years and were really taken back this year. breakfast had decent options. but does not accomodate any vegetarian hot food options. you may want to look into it. However, on a positive note, the rest of the staff was good and overall it was still a decent experience. If you have any questions I can be reached on 703-599-9366

We stayed at Best Western in Watsonville California, the continental breakfast was good and had more variety then you would normally see. Nora in the breakfast room is very attentive. The rooms were clean, the flowers/landscape lovely. My only complaint would be next time I would ask a room away from the pool. People in the pool make a lot of noise and the sound comes into the room. But if you don't go to sleep until 10:00 pm then it should not be a problem. The pool closes at 10:00 pm

I have stayed at the Best Western Plus Country Wine Inn in Santa Rosa California since 2014, between 1 to 3 times a year. Although the hotel remodeled the lobby area, they have left a great many of the rooms in disrepair. I travel with my dog, so I book a standard King, usually first floor, with small patio and walking area into the common area near/around the pool. The room size is great. The small patio, with sliding door exit, is great, but the screen door does not close completely or lock, so no security if want to leave the door open and get air through screen door. The beds are always comfortable with good sheets. Everything else is bringing down the hotel. Microwave: Has to be 10 years old and barely worked with the plate inside broken so nothing moved. Refrigerator, either not cold enough or freezes everything. WiFi is just ok; could be a lot better. Bathroom molding cracked, signs of rotting. Bathroom sink, barely drained. Need soundproofing in ceiling to limit noise from 2nd floor. Carpeting old and torn. Stains on curtains. The rods were broken, I had to manually push the curtains to close them. I left a request for wake up service; the call never came. My last stay made me realize I need to look for another hotel in the area, which there are many that allow dogs.

Best Western is one of our favorite hotel chains to stay in. I love that you can find a Best Western Hotel almost anywhere that you would want to stay and if you have been to one before then you know exactly what you are getting yourself into. Their breakfast in the mornings is always really yummy and has lots of options.

Best Western Beach Resort in Ft. Myers, FL was excellent. Rooms were WELL equipped (including kitchen area), views of gulf from balcony, beautiful outdoor areas, great breakfast just to name a few. Short walk to a lot of restaurants and shops. Would highly recommend.