HotelReservations.com started back in 2003 and was launched as a way to help consumers bridge the gap between trip research and making reservations. They have saved their customers not only time, but money as they feature deals and discounts on their site. HotelReservations.com has access and partnerships with over 150,000 properties worldwide which makes it easy for prospective travelers to find the right accommodation for the upcoming trip. 

The Good

  • Sorting tool
  • User reviews
  • Deals and savings

Sorting Tool

HotelReservations.com has been working for over a decade in an effort to provide their customers with their travel needs worldwide. Reservations through their platform can be done online through a computer, on a mobile device, or a tablet at any time.

With thousands of search results available for each inquiry, a user can become overwhelmed with all of the options for each destination. HotelReservations.com has implemented a sorting tool to help travelers save time as they conduct research and help them book accommodations in a more timely manner. Users will be able to filter results based on the following criteria:

  1. Price Range - set a price range, view from low to high, or high to low
  2. Amenities - if there is a specific service a traveler wants in their hotel stay they can filter those as well
  3. Guest star rating - travelers who have stayed at a hotel can leave feedback regarding the standard of the hotel
  4. Type - those who need more space or are interested in the type of room they book can filter that as well
  5. Proximity - travelers who want to be close to landmarks, museums, or airports can sort based on distance

User Reviews

A helpful feature included with the HotelReservations.com platform is the integration of real user reviews. These reviews are pulled from the TripAdvisor site and coordinated with the appropriate hotel. These reviews help travelers who may be concerned or unaware of what to expect when booking a hotel room. Pictures and descriptions can only provide so much information, but with the help of travelers who have actually stayed at a specific hotel, prospective travelers can help fill those uncertain gaps.

Deals and Savings

Other aspects of the HotelReservations.com site can help with the both the research and booking portion of making travel plans. Prospective travelers looking for deals or last minute savings will likely benefit from the HotelReservations.com resources. These features include the following:

  • Exclusive hotel deals - users can book online or over the phone
  • Secret deals - unpublished rates and secret deals made exclusively available on the website/app
  • Flash sales - travelers can search and book last minute deals and flash sales for even greater savings
  • Top selection - hundreds of thousands of hotels to choose from worldwide

Those that use HotelReservations.com will be able to access the "My Bookings" portion of the service. This feature provides users with the ability to manage their reservations. In some circumstances, travelers will even be able to modify or cancel reservations. There is also the option of downloading the HotelReservations.com app for mobile devices. The app allows travelers to book and manage all reservations as well as view the latest deals and discounts.

The Bad

  • Rewards program
  • Missing functions
  • Travel protection

Rewards Program

Unlike a number of other travel or hotel booking sites/services, HotelReservations.com does not offer a rewards program for their customers. That means those that plan on booking hotel rooms regularly will not be able to take part in an exclusive program to earn additional rewards or savings. Travelers can still use their current travel rewards cards to earn points, but there is no additional rewards feature with HotelReservations.com.

Missing Functions

When comparing the HotelReservations.com service to other hotel booking sites, users may notice the inability to perform some functions commonly found with other services. That does not mean that prospective travelers will not be able to save on their next reservation, but there may be some tools unavailable to them at this time. Missing from the HotelReservations.com platform include:

  • Saving recent searches - users will not be able to save search results or research
  • Booking travel activities - travelers will not be able to complete their travel itinerary

Travel Protection

There are policies surrounding cancellation or modification of a hotel reservation made through HotelReservations.com. However, customers will not be able to purchase travel protection as an option at check-out.

The Bottom Line

With the level of experience HotelReservations.com has to offer, using their platform as a resource might help prospective travelers with their upcoming vacation. Partnerships with over 150,000 hotel providers create an exclusive level not often found on hotel booking sites. Those that use HotelReservations.com to book their hotel rooms can expect the following:

  1. Exclusive deals - secret deals, flash sales, and exclusive hotel selection available
  2. Mobile option - download the app on cel phones or tablets
  3. Sorting tool - quickly filter results to find the perfect hotel reservation
  4. No travel protection - users should check cancellation policy prior to booking
  5. Lack of rewards program - no point system available for users

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User Reviews

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george lanman
May 17th, 2019 Coronado, CA DETAILS
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this company is a criminal fraud on the public. I made a 4 day reservation9-13 april 2019 at the royal sonesta in new Orleans. when i tried to reduce it to 3 days they wanted to charge me more! I was told when i checked in to tell the hotel it would be 3 vice 4 days. Mr R at the hotel desk confirmed this to the reservation office. For 5 weeks now the customer service office in the Philippines has told me my one day charge return has been approved and the email is on the way to me. All you get from customer service is a runaround, no service at all. So far all they have not paid a penny to my credit - all talk and no service

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Denise
March 6th, 2019 Lutz, FL

My large organization booked a group rate for the Institute of Healthcare Improvement Conference in Orlando Florida, Marriott. I was booked for this conference and hotel, however had to cancel about a month before the conference. I was charged $1,235 to my personal credit card for apparently a cancellation fee as somehow according to hotel reservations, my reservation was booked outside of the group. Not sure how this error happened, but everyone including the hotel had this cancellation way in advance. One can see my organization was a group rate, and I was somehow booked outside this group. Also IHI is a national healthcare conference. I can't imagine they would do business with a company that would not give refunds. My organization and myself have been on the phone multiple times with hotel reservations. They say their middle man, Hotel Partners, has reviewed and declined our refund request. I haven't been able to speak with anyone higher than the gentleman on the phone who was very nice, but unable to help. I would just like hotel reservations to know my organization as well as the IHI and anyone we do business with in the future will work directly with the hotel. I feel like someone made money off of an error. Just poor business in my opinion. Denise Vander Werf

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Daniel Sheppard
November 27th, 2018 Seffner, FL DETAILS
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Don’t trust them they use they bait and switch websites and then they quote a price and the charge you fees. Then after that they then charge you a processing fee of 14.99. That they don’t tell you about. I’ll never that happen again. I had my wife trying to make the reservation and they gave a outsource center and she could hardly understand him. Don’t use them!!!!!

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