A humble note of appreciation for the outstanding customer service provided by Luis. Good afternoon. I booked a hotel room in Montgomery Alabama this morning (march 3)and unfortunately I booked the wrong dates. I called the choicehotels customer service in the evening and the guy named Luis helped me to change the dates even though it was a prepaid non refundable reservation. I’m very thankful for doing that. Fantastic customer service, Luis was very polite , attentive . Just wanted to say thank you again for your support.

Tried to find my poor review that I wrote last year regarding the two road trips, couldn’t find it? However read the current reviews and it appears that I wasn’t the only one that was dissatisfied with your hotels. I as a retired member of the Military found and used your info from Military.com, I have sent a request to them to remove your logo from their site. Bottom line, I should have been paid to stay st your hotels. Except for Lubbock the other six we stayed at were in a word lousy!!

We had the most awful experience at the Comfort Suites in Schaumburg, Illinois. We found bed bugs in the middle of the night. We called the front desk and the manager was not in. The attendant at the desk said he would have the manager get in touch with us in the morning. That never happened. My husband tried to call this manager, Angel, at least FIVE times and left messages on his voice mail. I left one message and the manager never called me back either. I have photos of the bed bugs bites on my leg. I can post them here if necessary. Our visit was in December 2018. The man at the desk that night saw the bloody bug we killed. This is, by far, the worst customer service we have ever experienced. We are retired and travel a lot. We stay overnight at many places on the weekends. We have NEVER been treated with such disrespect. I can only hope this review gets posted. Others should be aware of how the manager treats his guests at the Comfort Suites in Schaumburg, IL. Thank you.

I used to be a platinum member with Choice Hotels. Over the course of 2 and half years I stayed dozens and dozens of time I lost count. I had over 82, 000 points with them. My job role then changed and did not require me to travel. Being busy with work and life I did not have time to use those points for a getaway. I logged on last month to find that all my points are gone. I contact them and they “investigate” it and tell me they will get back to me in 10 business days. Those days come and pass and I heard nothing. I called back and spoke to a supervisor named Edwin. He told me it was due to my inactivity. I explained to him that I was not sent as much as an e-mail that I would be losing my points, not contact from them, nothing at all. He proceeded to tell me if I don’t stay at one of their hotels after 12 months then they stop sending me emails and after 18 months they completely remove all my points so I would not get a warning e-mail. Good scam system there. My job role is a manager at Reynolds and Reynolds and although I no longer travel I used to book my team at choice hotels but I have stopped doing that. Choice hotels care nothing for the customer. No compensation. No warning of points being removed. This has been one of the worst customer services I have had contact with even with their mistakes they will not fix their error.

I booked three rooms for 28/29 Dec 2018 at Quality Inn & Suites148. All three reeked of tobacco smoke! In addition, room 146 one of the two beds had no box springs (only a mattress). As a result, my son's guest had two near sleepless nights after a thirteen hour drive! Room 148 had a leaky faucet in the bathroom sink and the tobacco smell was so strong my grandson and his guest had to have a different room. If it wasn't for the nice breakfast and clean bathrooms I wouldn't have even give it the one star rating! Ray Hamilton

Choice Hotels has little to no control over the policies, customer service, rates, mandatory deposits, or even the participation in its Choice Privileges reward program of the hotels under its brand. Their customer service reps are not available 24/7. They rarely provide assistance of any kind. The Choice Privileges reward program does have a decent benefit with its point system for earning free room nights. However, that is the only Choice Privileges reward that you are likely to experience. All the other “benefits” of their rewards program are honored only if the hotel you stay agrees to allow you that benefit. I am a Diamond member. Do I ever get late checkup until 2pm? No. Do I ever get a room upgrade? No. Do I ever get anything out of my Diamond level status other than an occasional free night? No. Even their customer service supervisor said that their hotels can pick and choose whether to offer any Choice Privileges benefits at all, and can even change their mind from customer to customer. If I were a hotelier and my franchisor offered a Rewards Program that gave me the option to benefit from its rewards program, but not offer its members anything in return even though it claims to offer a laundry list of benefits, I would probably do exactly that as well. Many of Choice’s front desk agents don’t even know how their reward program works because they don’t honor it.

This review has been left on Consumer Affairs as well. Please do your research before staying at one of these properties. First I will say that I usually don't have any issue with budget hotels, I can often stay in some places that others wouldn't feel comfortable in but that most certainly isn't the case here. I came to Tacoma (Fife) from out of town for a concert that was nearby. We checked in at approximately 2:50pm at the Rodeway Inn (Fife). The slightly early checkin would have been a bonus if anything else about this property was even halfway decent. Overall, my first impression was that the property itself was run down and had trash in many of the exterior hallways, a lot of smokers, and some questionable activities happening in the parking lot (drug deals) so not really a good start. Upon checking in at the front desk, the first thing I noticed was that the hotel has "visiting hours" which seemed a bit strange to me but it was explained to me that it was for "security reasons". They needed a copy of every persons ID that was staying in the room which I also thought was a bit weird but again it was for "security reasons". After that I received our keys and walked to the room which was on the bottom floor around back by the pool and we noticed several issues immediately. Most noticeably the room looked NOTHING like the advertised photos currently being shown on choicehotels.com. I'm not sure if those photos were taken when the hotel first opened up or if those are the most premium rooms they had but it is certainly not indicative of the room you will be staying in. Be warned. The photos on Yelp come far closer to what the rooms actually look like than anything I saw on the website. The first issue in the room was that the "non-smoking" room reeked of cigarette smoke. Second was that the outer screen looked like it had been broken into. Third was that the lock on the door (inside) looked broken and was being held together by masking tape. Fourth was that the room looked dirty, with broken/stained lamp shades, dirty bathroom mirror and tub and bedspreads that were stained. I immediately asked to be switched rooms and we were "upgraded" into a room that did have nicer beds/appliances but was still dirty (you could see spots on the mirror, places that weren't vacuumed, stains in the bathtub etc.) BUT the BIGGEST ISSUE was the BULLET HOLE in the artwork hanging on the wall across from the window that also had a hole in it that aligned perfectly. Clearly this was not a safe place to stay. At that point we just left the hotel and didn't even stay. Our safety is far more important than a discount hotel room. We chose to go down the road, closer to Tacoma into the Best Western Plus Tacoma Dome where we were accommodated without issue. I tried to contact ChoiceHotels directly to receive a refund since we didn't receive any goods or services but they told me in email that "each hotel is a franchise and I would have to contact Rodeway Inn directly" after being told on the phone by a ChoiceHotels representative that ChoiceHotels would refund me even if they hotel didn't. I contacted the hotel directly and they tried claiming that there wasn't a bullet hole in the room after "inspection" despite me providing photo evidence of such which I still have and have uploaded as proof on other review sites. I will NEVER do business at another Rodeway Inn and even further I will never stay at any ChoiceHotel property again. It's absolutely ridiculous to expect a person to stay in unsafe conditions or with dirty/hazardous conditions. ChoiceHotels lends it's name to this establishment and yet doesn't stand behind them or the standards (or lack thereof) means they should probably remove their name from association. Otherwise, be willing to not only stand behind the hotels you represent but also the claims that your phone representatives make as well. 100% disappointed. Will not recommend to anyone and would actively recommend people to choose other hotels from more reputable brands. Completely unacceptable.

After spending the day driving through a Wyoming blizzard and most of Utah, we arrived at the Quality Inn in Wendover, Utah. They are usually quite nice. However, soon after we parked in the check in area, the manager or owner rudely yelled at us to move our truck so he could move his vehicle. Then he came inside while I was checking on availability and pet policy for two dogs. He asked how many dogs we had and I said five, but I was only bringing in two. He then accused me of lying. My husband is a professional dog trainer, so we travel with dogs. One was hurt and one was old, the others were fine in the trailer. People in the service industry should be a lot more respectful to potential customers. At that point, I went to a nearby competitor and had a restful evening with the two dogs and my husband. Needless to say I will be more cautious when checking out Choice Hotel properties, as will my friends.

I booked Two (2) rooms at the Comfort Inn ( MI385) in Dearborn Michigan - check in Oct. 10, 2018 check out Oct 12, 2018 and was given a nightly rate of $89.99 per night/per room and was to receive Two (2) tickets to the Henry Ford Museum for each room. The rooms were mediocre to say the least; they smelled musty and were in real need of an upgrade. I had done all my communications with Kamal, who was an agent on location at the front desk. Upon completion of my stay and receipt of my Room Charges, not only was I not charged $89.99 as per my confirmation, but I was also charged to the two (2) tickets for the Henry Ford Museum which were included in the confirmation price of the room. When I spoke to the Manager Andrew B, not only was he RUDE indicating that I was Not Entitled to the Tickets but also told Me that I was making that location lose money because I was disputing my final bill. This was all being done in the morning during Breakfast when everyone was there eating and hearing all that was going on. I left Not being credited to properly pay what I had confirmed and was forced to dispute the entire bill with my credit card company. What a horrible experience, will make me think twice about ever staying at a Comfort Inn again.

We arrived in Tulsa on state hwy 66 expecting to book a free stay. had a difficult doing that and was on the phone for 30 minutes in the lobby. Kristal the clerk here at Comfort Inn and Suites was just super. She went above and beyond once we got our room to make sure we had exactly what we wanted and were comfortable and happy

I called Choice Hotels customer service to modify our stay. We decided to travel further down the road that evening and was within time to cancel without penalty. Re-booking our stay at another hotel increased the price of our room to $172... Had I cancelled and re-booked through the app, I would have been able to book the room for $127. They would not honor the price difference. I was then transferred to a sales rep for a special that was being promoted for Choice Ascend Hotels. After politely listening to the offer, I declined. I was harassed by the sales rep who put great pressure on me. I had to finally hang up on her. The hotel we stayed that evening was Comfort Suites in Smyrna, TN. The room was very dirty. The tub bottom was black with dirt. The carpeting was dirty and there was debris all over. There was a lot of hair from previous guests in the bathroom. I also woke up with bug bites. I called Choice Hotels and was told they could do nothing. I spoke with the manager on-site and emailed the general manager and I was only offered a 1000 point compensation towards my next stay by the on-site manager. I was never contacted by the general manager of the hotel. I will never use Choice Hotels for my stays again. There are too many other nice hotels to choose from. I'm so disappointed!

Very friendly, clean and great service with semi truck parking. Highly recommended

My sister and I stayed at the Lewiston, ID Comfort Inn August 22 - 24, 2018. They were very nice and the staff was very helpful...even when we locked ourselves out of our room. I appreciated the cleanliness of the facilitie, the location and the breakfast. It was very quiet and we slept well. We have family in the area and if we return we will stay there.

I stayed in a handicap room at the Comfort Suites in Lake City Florida the night of August 8th, 2018. The room was spacious, clean and comfortable. The next morning I went down to the lobby to enjoy the free breakfast. I have recently started using a walker and I was wondering how I was going to balance plates and cups to get to my table. Then an angel named Lori appeared who worked the morning breakfast shift. She came right over to help me get my things to the table, making sure I had silverware, etc., and the to top It off she made and bought to me the best of coffee ever. Her help was so appreciated. She is a real and true asset to your hotel. It is hard to find people to work for you that really put your customers first. I will truly be back and hope that Lori will still be there. Sincerely, Charlotte McLaurin

Reasonable prices but low quality hotels. You definitely get what you pay for.

I cannot give a 0, Or else I would. They give offers of stay nights get one free. When it's off points system. You get 6,000 points to use on a stay which you cannot book free a free stay anywhere with those little of points. Lowest points to book is 25,000. Of course this was not told to me when I booked stays for this promotion. I spent from 10am to 3pm on phone to them today . Talked to over 24 different people with them finally tired of me and told me to just to call actual hotels and complain. Do not support any choice hotels.

The Econo Lodge Inn & Suites(AL251) 1035 Highway 80 West Demopolis,AL 36732 is where me and family book three rooms and there were bed bugs crawling on us. When I told the General Manager that I wanted a refund I quote " you are not getting a refund and get off property before I call the police." I have been Choice Privileges member for 15 years until that. I plan to cancel my membership ASAP and recommend you do the same if you do not want to have a experience like mine. I just told them what my family members brought to my attention during breakfast.

Stop the stupid, low class, ANNOYING bada boom commercials!!!!! When I see it coming on TV I grab my remote and change the channel as quickly as I can because this commercial is like fingernails on the chalkboard! I can't stand to listen to it!!!!! It's not funny, entertaining, catchy, or cute! So why in the world would you select it to promote your product?!

I am just sick. I started to book a hotel room for my daughter and her boyfriend at a hotel with an outdoor pool but with the weather we are having went with Comfort Suites Airport Alcoa since their pool is indoor. I was never informed that their pool was being renovated. My kids were so so disappointed this was suppose to be a perfect weekend and the main reason for booking with them was the indoor pool. The hotel had to have received notice that we had booked a reservation just as I was notified of the confirmation by email why didn't someone let us know I would have gone to another hotel and chanced the weather with an outdoor pool if I couldn't find another hotel with an indoor. For young people it's not about a clean room it's about the pool weight room wifi etc. Just sick about this!

We stayed at the Quality Inn & Suites in St. Augustine Beach at 901 A1A Beach Blvd. St. Augustine, FL 32080 in June, 2018 for 5 days and I would recommend this motel. Great service and very reasonable with just being across the road from the beach. The help was very friendly and the lady would make the waffles for you in the morning. Would highly recommend.

We are on day 38 of a cross country vacation. We are four choice members in one car. We are retired, and veterans. We have mostly stayed with your chain because we expect a higher standard. I want to tell you about one employee that went above and beyond normal to make our trip better. Her name is: Janissa S. Gen’l Mgr. 5100 7th st. Bay City.

Customer service is basically useless. If a problem arises that is anything out of the ordinary, you receive no help. On the phone, you get passed around to many different people, all of whom have no answers. Via email, responses are few and far between. When you finally get an email response, it seems as if they didn't even read the message. Example: I sent an email regarding their system not recognizing my Choice Privileges credit card. I was very clear as to what the problem was and typed in the exact error message I was receiving. Three separate times customer service agents ignored my message and gave the blanket recommendations of visiting choicehotels.com or calling their reservations center. I am very easy to please and don't ask for much, and I have been a loyal customer. This lack of competence from anybody in customer service is frustrating and, frankly, flabbergasting.

AC did not work and hadn't worked the day before, we had to find another hotel at 10PM the night of our stay.

Very clean and management were awesome! After a long drive the managment was welcoming and the room was ready and very clean with up to date accommodations! I would definitely stay here again. Hotel is in Cincinnati, Ohio.

Good way to find hotels. I have used quite a bit and have never been disappointed with its suggestions.

I stayed at Quality Inn (SC074). I arrived on 4/19/18 and departed on 4/20/18. My experience was wonderful. I usually stay at LaQuinta's, because of their free pet policy. There was no LaQuinta nearby. You really should have a free pet policy. However; there was a wonderful worker at the desk when we checked out. Her name is Chantel. She was so pleasant and helpful. What a wonderful, happy worker. She went above and beyond to help us. Thanks for the great employee.

We were at the Comfort Suites(OH)311 and it was great, clean, large, very comfortable beds but when the wind hit the back of the building, it caused a metal flap to clang all night, fan speed did not help, turning off did not help, if I had a screw driver I would have taken the inside cover off and fixed it, very difficult to sleep hardly any sleep due to the metal noise, desk people said they did not know what the problem was and other units also have the same problem.

Alison S ,Mr Q was very helpful and resourceful during our stay at Suburban Extended Stay Hotel when I come back to New Orleans this will be the place where I will stay very nice and friendly people here my stay was very comfortable very clean rooms.

Booked 1 room for 4 guest using Choice Hotels Website. When I received the reservation confirmation email I noticed the room was reserved for only 1 guest. I called customer service and made the change. I received another confirmation email with the changes requested but also a very substantial rate increase. I went back on their website and cancelled the room right away. I received a cancellation email along with a cancellation number. A month later, I got a call from the hotel I had book the room for telling me I was a no show and was going to be charge the full rate on my credit card. I told the person I had cancelled and provided the cancellation number. She told me she couldn't help me as I book with Choice Hotels and I should take it with them. I talk several times to different customer service representatives but was always told they were investigating. After three weeks of that, I insisted to talk to a manager who told me that their investigation showed no wrong from their part and I was not entitled to reimbursement even if I provided the cancellation number along with the reservation number and all. In order to get my money back, I had to go to Visa file a fraud complaint. Provided them with all my proofs and that was it. Choice Hotels getting a bad rep for $180...wow!

Most of the choice hotels that I have been to are very clean and the customer service is always fantastic! Not to mention they have hot breakfast!

Comfort Suites Amish Country PA186 Without a doubt, one of my favorite hotels; Period. We were here for four months in 2017, and typically spend months on the road for business . We were warmly greeted with smiles every time we walked through the door, and the staff couldn’t be friendlier; they live in the area, so don’t hesitate to ask for directions. Despite their location on a busyish road, no road noise was heard in any of the rooms, and it’s a central location for Amish Country tourism. There was always a hot breakfast waiting in the morning, and a Family restaurant next door. Rooms were clean, linens always fresh, heat/AC was on to make it comfortable (seasonality), and the housekeeping was simply top-notch! Occasionally, wi-fi was spotty (reported by co-worker), but I never experienced internet connectivity problems! I found this to be a great value for the money -service was attentive and efficient. If anything, book early as they tend to fill up quickly. I look forward to my next visit out here and the new friends I’ve made. Safe Travels!

Trying to make a reservations on Choice hotel customer service 800 number is imposable . The wait is forever and then you get someone that does not speak English. THANK YOU -- after 40 years at Choice hotels I now use Holiday Inn and Best Western

Excellent customer service rendered. Very Clean room. Hot and nutritious breakfast. Great family environment. Staff very friendly.

I stayed at the Comfort Inn in winterville, NC. The AC in the workout room didnt work. There was no remote for the TV in the workout room, an employee tried to help me but couldnt. The pool filter was not working so the pool was full of bugs. Then I was charged $1.50 per nite for a room safe I did not use. Wont be staying there again.

My husband and I* stayed at the Comfort Inn in Petersburg, VA I will never stay at a Comfort Inn again! The bathroom toilet bowl was filthy, the bottle of lotion on the vanity was empty. When pulling back the covers on one of the beds, it was truly evident that the sheets had not been changed since the last visitor. Shame on the housekeepers. My husband went down to the desk to complain and he was given a clean set of sheets which we had to put on ourselves. The coffee at what they called breakfast was horrible. None of the staff was friendly. goodbye Comfort Inn You will never see my face again and I will be sure to tell all my friends, who also travel, to stay away!

Stayed at the Quality Inn and Suites in Dubuque Iowa. First room smelled like a wet dog and there was a half dead cricket twitching between bed and night stand. Pool latters both broken about busted my chine getting out off pool. The eggs where greenish so had to go get breakfast somewhere else.

Customer Support non-existent. Placed on hold for over an hour. Make a reservation directly with the hotel where you want to stay.

Stayed at Quality Inn..Green Bay,WI. Checked into room...pair of "soiled" underwear on the clothes rack! Told front desk. Was told they would take money off of my bill... They never did...was charged entire rate! Really not that pleased with my stay at this place and will probably book elsewhere next time I'm in town.

understanding the Clarion Inn located at 5252 New Jesup Highway, Brunswick Ga was on the lower end of the Choice Hotels food chain, I was really disappointed in the customer service my husband and I received on our visit 6/28/17. The room renovations as advertised had been completed and looked okay, even though the laminate flooring in room 109 where we were staying just for one night, was really spongy and moved quite a lot, but when 6 am arrived, as the time for the free Deluxe HOT breakfast, as advertised we discover there was NO milk for the cereal,NO coffee, unless you made it yourself, NO juice, biscuits, bacon, sausage, only waffles and we were not even sure there would be syrup for those. When we inquired as to what was the problem, the only reply given, was HE will not order what we need and WE are not allowed to go to the store and get the supplies. We will recommend this place to family and friends NO and we will stay here again the answer to that would have to be a NO also. This was our first attempt at lodging at the Clarion Inn and it will be the last. Off to the local McDonalds for our breakfast which was very good.

I am staying in the hotel on Texas Ave. in College Station. Almost as good as waking up to my mom's breakfast! Irma who says she has worked here 14 years fixing breakfast does a wonderful job of cooking and keeping things clean. I just learned the health department visited her recently and took her picture for receiving 3 100's in scoring in one year! All the fellows who I spoke to at the desk were really helpfu in making my reservation and changing it a couple of times. My room was spotlessly clean and the bed heavenly. This will be my home away from home when I come to College Station and now know which hotel to choose when traveling.

I stayed in a Rodeway in Surfside Beach, SC. I was put in a suite with a small kitchen.There were NO pots and pans in the cupboard.But that wasn't the worst to come.There were spiders in the room and my service dog and my husband were bit.There was plastic wrapping on the mattresses.Was hard to sleep as it made noise whenever you moved.But that wasn't the worst, yet to come.The place was being used as a hookers room service above us.When I went to check out the guy was having a argument with one of these girls about which room she could have and something about the bed smelled.EWWWWWWWWWW....Was over priced and a miserable stay.RUN FOR YOU LIFE> Scary place...