Agoda.com is a branch of the travel giant, The Priceline Group. As such, they have many resources available to travelers and clout in the industry. (The hotels which they book are not hole-in-the-wall backwoods places.) Agoda.com offers customers the convenience to book hotel rooms and to manage their reservations in one place. Agoda.com has a network to book in over 470,000 hotels worldwide. 

The Good

  • Great features
  • Mobile app

Great Features

There is much good to present about Agoda.com. They have a vast offering of hotels from which to choose, are backed by a leader in the travel industry. Agoda.com offers superior customer service which is available 24/7. (International call and tolls apply.)

Agoda.com has much to offer travelers including:

  • Book now, pay later
  • Agoda.com rewards program
  • Comprehensive offering of rooms
  • Easy booking procedures
  • Streamlined mobile app for Apple and Android devices
  • Ability to see which hotels you are selecting
  • Ability for customers to pay with either Paypal and major credit cards
  • Customer reviews
  • Famous sites and/or tourist attractions are listed on the website nearby easily accessible to plan your visit (e.g. New York City)
  • 24/7 access to a customer service representative to manage reservations - email and telephone support
    Agoda.com price match guarantee (prices are guaranteed to be the lowest of published price - if not the lower price is matched)

Mobile App

The mobile app is full-featured and easily navigated without being too much for the smaller screens of smart phones or 7" Android tablets or the iPad Mini. The app runs well in tests on the few devices checked (Android smart phone, Android Tablet, iPod Touch and iPad) without crashing or being slow. Agoda.com also offers a Windows app for Windows devices.

The Bad

  • Website
  • Sign up
  • Toll-free calling

Website

At first glance, Agoda.com's website is a bit intimidating with all of their offerings and information. The navigation is straight forward for visitors and the information is presented through various pages.

Sign Up

For those who do not like to sign up for memberships on websites, the need to do so on Agoda.com may present concerns. The membership option is required to book a room, and for frequent travelers, singing up for a membership is a great place to track reservations as well as to accumulate rewards points redeemable for free nights in hotels affiliated with Agoda.com.

Toll-Free Calling

Agoda.com does not have toll-free calling and the number to contact customer service in an international number. This may preclude the benefits for many. Email support and help is available without needing to make an international call.

For those wanting a more complete package, including airfare, car rental and hotel, they might be better served by a different site offering these packages as well.

The Bottom Line

As a clearinghouse for discount hotel bookings, Agoda.com makes the grade. They are solidly backed by The Priceline Group, who has revolutionized the travel industry over the last decade and a half. The extensive number of hotels worldwide is refreshing and the website is comprehensive. Customer service professionals are well trained and easily accessible via phone 24/7. (International tolls apply.)

Agoda.com is a one stop destination for those needing hotel reservations. Frequent travelers can accumulate points for free nights and manage their reservations in one place.

The "Book Now, Pay Later" feature offers a benefit to many customers as well as the ability to pay using Paypal funds.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

1.0
starstar_borderstar_borderstar_borderstar_border

1 Reviews

Review Breakdown

5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
100%

Sentiment Criteria

Value for your money
Quality of product or service
Customer service
Company trustworthiness
search cancel
starstar_borderstar_borderstar_borderstar_border
James Carvalho
September 11th, 2017 Mililani Town, HI

They cancelled four of my hotel reservations in Japan without notifying us, resulting in needing to rebook hotel rooms at full room rate. They refused to reimburse the $1500 we had to pay for our rooms. There customer service is very unprofessional . We received a very rude phone call from this company. We will NEVER use this company again, and encourage everyone to avoid this company at all cost.