Helpful Favorable Review
I like that i was able to do everything online , there were no hard questions or anything that i needed to have extra other than what they ask for which is so simple.. I completed the form , selected my plan ,paid and i was done. Simple !!! I received conformation shortly after letting me know everything covered and how to contact them if i had any questions. I love the response time. This company is awesome!!!#
Helpful Critical Review
Always have to work to get a repair done. They do not want to pay anything and will come up with excuse not to pay. Got tired of the trouble, cancelled but still have to pay monthly, until contract over because of money paid out for covered repairs. Worst company ever had to work with with.
Helpful Favorable Review
Kathie J Jones
I love AHS! I love the security and lack of worry I enjoy knowing my appliances and heat pump are covered. I've been in this house 14 years so many things have been breaking. This time it was my garbage disposal. The licensed plumber came quickly n did a great job. So thankful for my combo coverage!! Kathie J
Helpful Critical Review
They increased their prices by 50% without any advance notification. I called to them 5 times to cancel my policy, finally they cancelled my policy with a $10 fee which I don't understand the reason for that. I didn't give any promise to be with them for year or any monthly plan. I was very skeptical about having about these home warranty companies and finally decided that this company is the good one but never expected to be screwed up like this way with 50% increase...
Service Fee (Winner: American Home Shield)
AHS and Amazon Home Warranty both have plan options with a $75 service fee. AHS also has the option to customize your plan with a $100 or $125 service fee, opting for a lower premium when you choose a higher service fee.
American Home Shield’s customization makes it the better option. If you want a warranty policy but aren’t sure you’ll use it often, choosing a higher service fee for a lower premium will be more convenient.
Home Warranty Cost (Winner: Amazon Home Warranty)
Both companies offer home warranties with a wide range of annual price tags, varying in the $350 to $600 range. These options let you select your warranty coverage for a price point that’s competitive with the rest of the industry.
However, for the basic appliance or system plan with either home warranty company, Amazon Home Warranty has lower rates. AHS charges $49.99 per month or $599.88 annually with a $75 service fee. Amazon Home Warranty’s appliance or system plan costs $349 annually. Amazon Home Warranty wins for a basic plan with a $75 service fee.
Contract (Winner: Amazon Home Warranty)
Customers don’t want to be locked into a warranty service unless they’re certain it will be worth the cost.
American Home Shield requires a one-year contract for the first year. Then, at renewal, customers can choose if they would like a month-to-month option.
Amazon Home Warranty allows customers to choose either an annual or monthly contract. If you’re new to home warranties and would like to test a company out, Amazon Home Warranty has the more flexible option.
Basic Coverage (Winner: American Home Shield)
While AHS has a higher price point for its basic plan for both systems and appliances, the systems plan covers more items.
American Home Shield’s appliances plan ($599.88) covers these items:
The AHS systems plan ($599.88) covers these features:
Meanwhile, the Amazon Home Warranty appliance plan (typically $349) covers these items:
And the system plan (typically $349) covers these features:
American Home Shield wins by a hair for coverage, offering more coverage with its systems plan than the Amazon systems plan. But for the price tag, customers might wonder if extra coverage for doorbells, smoke detectors, central vacuums, and garbage disposals is worth over $200 more per year.
Combo Coverage (Winner: American Home Shield and Amazon Home Warranty)
Both warranty companies have strong combo plans.
The AHS combo plan has these features:
The Amazon combo plan competes with these features:
As you can see, the competition is very close. AHS enumerates a couple features Amazon doesn’t specify whether it covers: smoke detectors, central vacuums, and built-in food centers. Amazon has a couple things that AHS doesn’t specify whether it covers: standalone freezers, attic fans, bathroom exhaust fans, and kitchen fans. Which one sounds better to you will depend on the appliances in your home.
Add-On Coverage (Winner: Amazon Home Warranty)
Amazon Home Warranty has more add-ons for greater customizability:
American Home Shield still has several major add-ons:
You may not need all this extra coverage, so choose based on which company offers the best plan options for your needs.
Build-Your-Own Coverage (Winner: American Home Shield)
Are you looking at these plans and seeing several features you don’t need? AHS has the option to build your own customized coverage at $659.88 per year based on a $75 service fee. You select 10 items, and you have the options to add more than 10 for $2 for each added product per month.
Amazon Home Warranty doesn’t have a build-your-own option. However, the company offers several add-on options for its basic and combo plans.
Licensed Contractors (Winner: American Home Shield and Amazon Home Warranty)
Amazon Home Warranty and American Home Shield both have licensed contractors for consumers’ service repairs and claims. It’s important to choose licensed service providers, and both companies do the homework for you.
24/7 Customer Service (Winner: American Home Shield and Amazon Home Warranty)
Both companies have a 24/7 claims service. You can contact the service providers day or night to file claims, which is especially convenient if an appliance breaks on a weekend or holiday.
Customer Reviews (Winner: Unclear)
On the surface, the winner seems obvious: Amazon Home Warranty has an average rating of over 4 stars, while AHS hovers around and average of 3. But Amazon Home Warranty has 367 reviews; AHS has 2,291. The massive difference in reviews makes it difficult to compare the average. We recommend reading the user reviews for each company to better understand the unique triumphs and challenges of the two providers.
Amazon Home Warranty vs. American Home Shield: Which is the better option?
Amazon Home Warranty and American Home Shield are neck and neck on our site, and it’s plain to see why they’re close.
Which company you’ll choose depends on a number of factors and personal preference, so it’s difficult to choose a clear winner between two companies so closely ranking.
Amazon Home Warranty wins in the following areas: home warranty cost, contract, add-on coverage
American Home Shield wins in these areas: service fee, basic coverage, build-your-own coverage