AHW Home Warranty vs American Home Shield

Alice Stevens
Alice Stevens | Senior Editor

AHW Home Warranty and American Home Shield (AHS) are both popular home warranty companies and highly ranked competitors on our review site. But what sets them apart?

American Home Shield is considered the founder of the home warranty industry and boasts over four decades in business; many home warranty companies have looked to its example to build a successful business model. 

On the other hand, AHW Home Warranty has been in business for a little over a decade, but it has nearly the same nationwide reach as AHS.

These warranty companies compete head-to-head on their pricing and coverage, but our breakdown can illuminate some differences in their warranty plans, customer service, and contracted technicians.

AHW Home Warranty logo verified_user
#8 AHW Home Warranty
6.7 Overall Score
3.7
star star star star_half star_border
(913)
American Home Shield logo verified_user
#2 American Home Shield
8.4 Overall Score
4.0
star star star star star_border
(16,037)

Overview

AHW Home Warranty

Average Cost Per Year

$349 - $549

Average Service Fee

$75

Contract Length

Monthly or Annually

Time in Business

12 Years

American Home Shield

Varies by Location

$100

None

50 Years

Ratings

AHW Home Warranty

Overall Score
6.7 of 10
Review Score
3.7
star star star star_half star_border
Value for Money
3.6
star star star star_half star_border
Quality of Product or Service
3.5
star star star star_half star_border
Company Trustworthiness
3.5
star star star star_half star_border
Likely to Recommend
6.5 of 10

American Home Shield

8.4 of 10
4.0
star star star star star_border
3.7
star star star star_half star_border
3.8
star star star star star_border
3.8
star star star star star_border
7.3 of 10

Pros & Cons

AHW Home Warranty

PROS

  • 90-day guarantee on parts
  • 30-day guarantee on labor
  • Monthly and annual payment options

CONS

  • 30-day waiting period
  • Fee and service costs with cancellation

American Home Shield

PROS

  • Monthly and annual payment options
  • Plans for homeowners, realtors, and sellers
  • Transferrable contracts
  • 30-day workmanship guarantee

CONS

  • 30-day waiting period
  • Fee and service costs with cancellation

Reviews

AHW Home Warranty

Number of Reviews
913
Review Breakdown
3.7
star star star star_half star_border
5 star
62%
4 star
4%
3 star
3%
2 star
2%
1 star
29%

American Home Shield

16,037
4.0
star star star star star_border
5 star
59%
4 star
12%
3 star
7%
2 star
5%
1 star
16%

Reviews for AHW Home Warranty

Helpful Favorable Review

star star star star star

Chris Cormier Atlanta, GA

The supervisor was Noman and the worker was Kashif. They were both very helpful when the original technician they assigned never showed up or responded to my calls and texts. The team at Amazon Home Warranty were there for me and assisted right away. They assigned a new technician that was a lot more relaibale and repaired my Oven the following day.

1 month ago

Helpful Critical Review

star star_border star_border star_border star_border

Manny Lujan Kyle, TX

Beware!!!! It was determined by our in house technicians that your AC Unit claim is not subject to coverage due to a rusted and corroded evaporator coil, which can create pinhole leaks leading to leaking refrigerant and a loss of cooling power. With low refrigerant levels, the condenser works harder than it’s meant to, creating additional problems, which can lead to a complete breakdown, adherent to Section V.1.A of the Residential Service Agreement

1 week ago

Reviews for American Home Shield

Helpful Favorable Review

star star star star star

sunday toler Matthews, NC

I have always had wonderful experiences with AHS…The response time was always extremely fast for me when I needed services. One day up to two was the longest I ever had to wait for a callback from the contractor for the service needed. I had my AC go out and they fixed it. Garbage disposal and more. It would have cost so much without AHS which only cost me a co-pay of $75. You can add on a pool and so much more also. I highly recommend this company to protect your home and get things fixed for simply a co-pay.

5 days ago

Helpful Critical Review

star star_border star_border star_border star_border

Julia Hunter Conroe, TX

I have to call them again as the leak I called. about two weeks ago is worse now and plumber said it was just loose connections. I am very disappointed I refuse to pay another $75 when problem should have been addressed then. This is the third time that I have had plumbing problems in last 5 years and I have to have someone come out more than two times to fix it. I have two houses insured and I am not happy that no one seems to do their job. It is always half way done and not quality work.

2 days ago

The Final Word

Service Fee (Winner: American Home Shield)
AHS and AHW Home Warranty both have plan options with a $75 service fee. AHS also has the option to customize your plan with a $100 or $125 service fee, opting for a lower premium when you choose a higher service fee. 

American Home Shield’s customization makes it the better option. If you want a warranty policy but aren’t sure you’ll use it often, choosing a higher service fee for a lower premium will be more convenient.

Home Warranty Cost (Winner: AHW Home Warranty)
Both companies offer home warranties with a wide range of annual price tags, varying in the $350 to $600 range. These options let you select your warranty coverage for a price point that’s competitive with the rest of the industry.

However, for the basic appliance or system plan with either home warranty company, AHW Home Warranty has lower rates. AHS charges $49.99 per month or $599.88 annually with a $75 service fee. AHW Home Warranty’s appliance or system plan costs $349 annually. AHW Home Warranty wins for a basic plan with a $75 service fee.

Contract (Winner: AHW Home Warranty)
Customers don’t want to be locked into a warranty service unless they’re certain it will be worth the cost. 

American Home Shield requires a one-year contract for the first year. Then, at renewal, customers can choose if they would like a month-to-month option.

AHW Home Warranty allows customers to choose either an annual or monthly contract. If you’re new to home warranties and would like to test a company out, AHW Home Warranty has the more flexible option.

Basic Coverage (Winner: American Home Shield)
While AHS has a higher price point for its basic plan for both systems and appliances, the systems plan covers more items.

American Home Shield’s appliances plan ($599.88) covers these items:

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

The AHS systems plan ($599.88) covers these features:

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposal
  • Instant hot/cold water dispensers
  • Central vacuums

Meanwhile, the AHW Home Warranty appliance plan (typically $349) covers these items:

  • Dishwasher
  • Refrigerator (with ice maker)
  • Clothes dryer
  • Freezer (stand alone)
  • Trash compactor
  • Oven/range/stove/cooktop
  • Clothes washer
  • Microwave ovens

And the system plan (typically $349) covers these features:

  • Central AC system
  • Central heating system
  • Plumbing (including stoppages)
  • Electrical system
  • Hot water heater
  • Ductwork
  • Jetted bathtub
  • Garage door openers

American Home Shield wins by a hair for coverage, offering more coverage with its systems plan than the AHW Home Warranty systems plan. But for the price tag, customers might wonder if extra coverage for doorbells, smoke detectors, central vacuums, and garbage disposals is worth over $200 more per year.

Combo Coverage (Winner: American Home Shield and AHW Home Warranty)
Both warranty companies have strong combo plans.

The AHS combo plan has these features:

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

The AHW Home Warranty combo plan competes with these features:

  • Central AC system
  • Central heating system
  • Plumbing (including stoppages)
  • Electrical system
  • Hot water heater
  • Ductwork
  • Jetted bathtub
  • Garage door openers
  • Dishwasher
  • Refrigerator (with ice maker)
  • Clothes dryer
  • Freezer (stand alone)
  • Trash compactor
  • Oven/range/stove/cooktop
  • Clothes washer
  • Microwave ovens
  • Instant hot water dispenser
  • Garbage disposal
  • Attic fan
  • Ceiling fan
  • Bathroom exhaust fan
  • Doorbell
  • Kitchen fan/exhaust hood

As you can see, the competition is very close. AHS enumerates a couple features AHW Home Warranty doesn’t specify whether it covers: smoke detectors, central vacuums, and built-in food centers. AHW Home Warranty has a couple things that AHS doesn’t specify whether it covers: standalone freezers, attic fans, bathroom exhaust fans, and kitchen fans. Which one sounds better to you will depend on the appliances in your home.

Add-On Coverage (Winner: AHW Home Warranty)
AHW Home Warranty has more add-ons for greater customizability:

  • Pool
  • Spa
  • Additional central heating
  • Additional central AC
  • Lawn sprinkler system
  • Central vac
  • Septic system
  • Well pump
  • Whole house humidifier
  • Wine refrigerator
  • Ice maker (free standing)
  • Septic tank pumping
  • Sump pump
  • Additional fridge
  • Limited roof leak
  • Water softener

American Home Shield still has several major add-ons:

  • Electronics Plan by Asurion
  • Pool and in-ground spa
  • Guest unit
  • Septic pump
  • Well pump serving as home water source

You may not need all this extra coverage, so choose based on which company offers the best plan options for your needs.

Build-Your-Own Coverage (Winner: American Home Shield)
Are you looking at these plans and seeing several features you don’t need? AHS has the option to build your own customized coverage at $659.88 per year based on a $75 service fee. You select 10 items, and you have the options to add more than 10 for $2 for each added product per month.

AHW Home Warranty doesn’t have a build-your-own option. However, the company offers several add-on options for its basic and combo plans.

Licensed Contractors (Winner: American Home Shield and AHW Home Warranty)
AHW Home Warranty and American Home Shield both have licensed contractors for consumers’ service repairs and claims. It’s important to choose licensed service providers, and both companies do the homework for you.

24/7 Customer Service (Winner: American Home Shield and AHW Home Warranty)
Both companies have a 24/7 claims service. You can contact the service providers day or night to file claims, which is especially convenient if an appliance breaks on a weekend or holiday.

Customer Reviews (Winner: Unclear)
On the surface, the winner seems obvious: AHW Home Warranty has an average rating of over 4 stars, while AHS hovers around and average of 3. But AHW Home Warranty has 367 reviews; AHS has 2,291. The massive difference in reviews makes it difficult to compare the average. We recommend reading the user reviews for each company to better understand the unique triumphs and challenges of the two providers.

AHW Home Warranty vs. American Home Shield: Which is the better option?
AHW Home Warranty and American Home Shield are neck and neck on our site, and it’s plain to see why they’re close. 

Which company you’ll choose depends on a number of factors and personal preference, so it’s difficult to choose a clear winner between two companies so closely ranking.

AHW Home Warranty wins in the following areas: home warranty cost, contract, add-on coverage
American Home Shield wins in these areas: service fee, basic coverage, build-your-own coverage

Top Choice

American Home Shield Logo
American Home Shield

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