error This company may not service all states.

Total Home Protection provides its warranty services to the majority of the United States. The company strives to constantly offer customers fast and effective solutions with a network of qualified service contractors. The warranty company believes in providing great value and protection against the high costs of home and appliance repairs. Whether you are planning to buy a new home, sell your existing home, or simply stay put, Total Home Protection's products can you save time and money. 

The Good

  • Competitive Prices 
  • Types of Home Warranties 
  • 24/7 Customer Service 
  • Pre-Screened Local Technicians 

Competitive Prices 

Total Home Protection offers its customers home warranty services at a price that is competitive in the market. The company offers a competive average price of $399 for its basic coverage, putting it right in line with other top providers in the industry.

Types of Home Warranties 

Total Home Protection offers a comprehensive warranty plan to fit every homeowner’s budget. Your service agreement coverage will repair or replace covered items, regardless of age, make, or model. You can choose from the following three plans: 

  • Gold: basic coverage plan, includes systems and appliances such as a water heater, a built-in microwave oven, and a garage door opener.
  • Platinum: total coverage plan, includes systems and appliances such as an air conditioning, a plumbing system, and an electrical system.
  • Optional: additional coverage, includes systems and appliances such as a pool and spa, a septic system, and an additional water heater.

Also, the following home warranties are offered by Total Home Protection: 

  • Homeowner Warranty 
  • Seller Home Warranty
  • Buyer Conversion Warranty
  • Buyer Direct Warranty
  • Renewal Warranty Contract

24/7 Customer Service 

Total Home Protection offers unmatched customer service around the clock. Their call center is available 24 hours a day, seven days a week, 365 days a year. This makes filing a claim and receiving service significantly easier and can give homeowners, especially first-time home buyers, a peace of mind knowing they are covered 24/7.

Pre-Screened Local Technicians 

With a home warranty from Total Home Protection, you will not have to search any directories for contractors or repair technicians or wonder whether you can trust an unfamiliar service vendor. Total Home Protection offers authorized technicians who are pre-screened, licensed, and insured.

See if you qualify

The Bad

  • Coverage 

Coverage 

Total Home Protection only covers 33 of 50 states. Even though that is a big portion of the country, 17 other states are denied of their services. If you live in one of the states that is not covered by Total Home Protection services you might need to look for home warranty coverage somewhere else. 

 

The Bottom Line

Total Home Protection offers their services to 33 of 50 states. They believe in providing high quality products and services that will fit with your budget and your home warranty expectations. The company offers a variety of policies and plans to their customers at competitive prices starting at just $399. With multiple plans offered, you have the option to find the plan that will fit your home warranty needs. 

We'll Introduce You!

Call our recommended rep over at Total Home Protection below.

1-(855) 620-8372

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User Reviews

Star Rating

2.8
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311 Reviews

Review Breakdown

5 star
37%
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1 star
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Sentiment Criteria

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Shurketia Herring

May 8th, 2020 Belleville, IL DETAILS arrow_drop_down
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The call to THP was responded timely thanks to you the gentleman that responded checked the problem fixed it and was professional in his work.

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Reply from Total Home Protection

Jun 22, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

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Jim Fishinger

May 1st, 2020 Ormond Beach, FL DETAILS arrow_drop_down
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Turned down every claim I have ever had with them. When I threatened to cancel, they promised to send me a "good gesture" check in order not to cancel so I did not cancel but they never sent check. TOTAL HOME PROTECTION IS GOING OUT OF BUSINESS. THEY TAKE YOU MONEY BUT DO NOT PAY FOR SERVICES OR PAY THEIR VENDORS!!!!

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Jered Fowler

April 1st, 2020 Palm Bay, FL DETAILS arrow_drop_down
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Liars and scam artists, as of 4/1/20 i am placing a 8 ft flag on my truck that reads "DONT TRUST TOTAL HOME PROTECTION" i live in FLORIDA and drive alot i am dedicated in this matter warning hard working Americans to stay away from them bad corporation all the way around my refrigerator went out they voided it out my ac unit went out they voided it out did not fix or replace both were normal wear and tear . there is no protecting total home protection from me, once again me and my 8 ft flag will stop people from going to them watch the power of a hard working American put in some work i will not sit idly by why they take advantage of average Americans i am the wrong one game on THP lets see what you got already ordered my flag its gonna be the greatest one man vs big company fight i am not going to take my giant flag off my truck "GAME ON"

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Reply from Total Home Protection

Apr 07, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Every policy has inclusions and exclusions and, unfortunately, this issue was not covered per the contract. Total Home Protection has addressed this consumer's complaint on multiple platforms. Despite the consumer's issue being a clear exclusion of the policy, Total Home Protection offered a good-will check to assist the consumer. Total Home Protection holds no financial liability to the un-covered claim but did so in an attempt to provide quality customer service. The consumer decided to terminate their contract with Total Home Protection before the check was processed and this check was voided as costs incurred. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. If the consumer would like to speak to someone in regards to these issues, they can contact us at 1-800-545-0402. I would be happy to answer any questions or assist in any way possible. Thank you, Amanda Brady Consumer Advocate Specialist Total Home Protection

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debbie killian

March 30th, 2020 Eugene, OR DETAILS arrow_drop_down
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Awful. refused to cover a reasonable repair on a covered item. no technicians want to work with them so you have to hire your own and get reimbursed. awful company. BUYER BEWARE!

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T. J.

March 23rd, 2020 Martinez, CA DETAILS arrow_drop_down
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STAY AWAY FROM THIS COMPANY. IT'S A TOTAL SCAM. THEY WILL REFUSE TO FIX YOUR BROKEN ITEM AND NOT SENT YOU THE MONEY.

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Reply from Total Home Protection

Mar 25, 2020

Thank you for contacting us with the above review. We at Total Home Protection treat each review with respect and use this feedback to better serve our valued customers. Unfortunately, with the information provided, we were not able to locate your account/policy. This review may be intended for Total Protect and not Total Home Protection. In order to assure your issue gets resolved, please reach out to us to provide further information so that we can locate your policy. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Verified Customer

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Janet from Hwd Florida

March 23rd, 2020 DETAILS arrow_drop_down
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The tech sent to repair an old dryer with several problems, came quickly for the repair & made it like new. If all companies used by Total Home Protection are this knowledgeable & efficient, I would give highest recommendation.

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Reply from Total Home Protection

Mar 24, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Verified Customer

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Rachel

March 23rd, 2020 DETAILS arrow_drop_down
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If only used it once but they showed up on time and at a reasonable time

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Reply from Total Home Protection

Mar 24, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Verified Customer

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MSGWN

March 16th, 2020 DETAILS arrow_drop_down
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Company sent to repair furnace unable to complete work after 5-6 visits

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Reply from Total Home Protection

Mar 17, 2020

Thank you for contacting us with the above review. We at Total Home Protection treat each review with respect and use this feedback to better serve our valued customers. Unfortunately, with the information provided, we were not able to locate your account/policy. This review may be intended for Total Protect and not Total Home Protection. In order to assure your issue gets resolved, please reach out to us to provide further information so that we can locate your policy. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Verified Customer

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Unsatisfied customer

March 16th, 2020 DETAILS arrow_drop_down
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They don't fix anything , I called for services twice and still no good service

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Reply from Total Home Protection

Mar 17, 2020

Thank you for contacting us with the above review. We at Total Home Protection treat each review with respect and use this feedback to better serve our valued customers. Unfortunately, with the information provided, we were not able to locate your account/policy. This review may be intended for Total Protect and not Total Home Protection. In order to assure your issue gets resolved, please reach out to us to provide further information so that we can locate your policy. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Verified Customer

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Terry McClendon

March 16th, 2020 DETAILS arrow_drop_down
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Easy to work with, prompt response Took 30 days for completion of claim

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Reply from Total Home Protection

Mar 18, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

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Sami R

March 10th, 2020 Lorton, VA DETAILS arrow_drop_down
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Worst Experience I have ever had with any business. - Submitted a service ticket for a Water Heater on January 30th 2020, it is March 9th and I am still waiting for them to make a decision. The Water Heater has not been fixed yet!! - The Technician assigned to the service, completed the diagnoses and per Total Home Protection, the report stated LEAKED TANK. Leak tanks are not cover in the warranty. - I am not sure how is the tank leaking if I don't see any sign of water inside, outside, under or around the water heater (??) After talking to THP claim managers for hours, they told me to hire a technician for second opinion. So I hired a tech, who thoroughly checked the water heater and verified that the water tank has NO leaks. The problem is with the GAS CONTROL VALVE. The estimated cost for the repair that the Tech provided was $920 so he recommended replacement, which costs almost the same. I shared the diagnostics with THP, they asked me the Tech should call them, the tech called and provided all the details. After 1 1/2 month THP offered me $350 and told me that since I hired a Technician and did not accept their tech's diagnostics they can only provide me the amount for the repair "But won't send our Tech to repair it, you need to hire your own tech" . I told them that the tech I hired clearly mentioned that it costs over $900 to repair the water heater. And by the way if it can be repaired for $350 then why aren't you (THP) sending your assigned technician. - I have talked to over 6 reps from THP's various departments, but none of them has even apologized for the incorrect diagnostics their assigned Technician provided which truly caused trouble, but instead they seem to be unhappy because I did not accept the wrong diagnosis (Leak Tank). It has been over 2 months in the middle of winter and I still don't have warm water at home. Should I recommend THP to others? OF COURSE NOT!

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Reply from Total Home Protection

Mar 11, 2020

Thank you for contacting us with the above review. We at Total Home Protection treat each review with respect and use this feedback to better serve our valued customers. Unfortunately, with the information provided, we were not able to locate your account/policy. This review may be intended for Total Protect and not Total Home Protection. We have reached out to the consumer to locate the account information and assist them with these issues. In order to assure your issue gets resolved, please reach out to us to provide further information so that we can locate your policy. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Verified Customer

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Walt

March 9th, 2020 DETAILS arrow_drop_down
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They responded quickly to my call and the service company was professional, curteous, and did their job

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

Verified Customer

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B

March 9th, 2020 DETAILS arrow_drop_down
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technician that came out did no repair...only explained away the issue

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Reply from Total Home Protection

Mar 10, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided and nothing is coming up in our system. This review may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way. Should you wish to discuss your claim, coverage, etc, please reach out to our customer care department so that they can locate your policy and we can try to rectify your experience. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

Verified Customer

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Blakeney

March 9th, 2020 DETAILS arrow_drop_down
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After trying three other companies it was a reluef to find one who was Very prompt and Professional

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.

Verified Customer

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Anonymous

March 9th, 2020 DETAILS arrow_drop_down
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Hard to get in contact. 24/7 availability doesn't exist. The tech replacedcabpart and left with the water spewing for 2days out of water heater. After callingfor 2 days I was assigned a supervisor over the 3 other supervisors. It gas been 3 weeks and she refused to return calls. We had to call abplumver yo come fix a presdrecsafety valve they should have fixed. They state their policy doesnt cover water leak. Nothing with water.! Imagine a water heater that doesn't use water. They are scammerss

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Reply from Total Home Protection

Mar 10, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided and nothing is coming up in our system. This review may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

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Dottie

March 9th, 2020 DETAILS arrow_drop_down
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I have found that the support and follow up on issues is not the best.

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

Verified Customer

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Wright

March 9th, 2020 DETAILS arrow_drop_down
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Because the time for service was terrible and the first tech never answered and when the second tech finally came we weren't pleased with the service; telling us we didn't have the coverage.

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. I am unable to locate your policy and previous claims using the information provided - if you have complaints or concerns regarding the quality of technician, please give our customer care team a call so that we can take a look at who serviced your unit. Further, if you would like to discuss your claims, coverage, etc, please reach out to us and we can provide an explanation or your coverage as well as a copy of your policy. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

Verified Customer

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Home Owner

March 9th, 2020 DETAILS arrow_drop_down
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The company states it provides 24/7 service but that's a play on words. It doesn't have third party companies on emergency stand by. That maybe why the service call fee is lower than other home warranty companies. However, when the personnel finally comes out, they provide good service.

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. Per the policy, Total Home Protection's new claim placing system is available 24/7. While our location itself closes on weekends, holidays, etc - we do have measures in place to allow consumers to place claims online and over the phone. We also have a system in place that assigns vendors to service your claims over the weekends and after normal work hours where available. If you would like to review a copy of your policy you can do so online through our consumer portal or by calling our customer care team who can send one to you through email. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

Verified Customer

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Monty

March 9th, 2020 DETAILS arrow_drop_down
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Very responsive. Great customer service. Excellent discount for veterans.

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

Verified Customer

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Lou

March 9th, 2020 DETAILS arrow_drop_down
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Rapid and honest response. Contractors have been very professional and reliable.

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Reply from Total Home Protection

Mar 10, 2020

Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402

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Dianne Powers

February 26th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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Total Scam. I have had two claims which I have had to call back over and over again to get paid on. It has now been close to 5 months and they keep telling me the same thing. The check will go out in the next batch. I was also told both times there were banking issues. What a joke... Buyers beware.

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Reply from Total Home Protection

Mar 04, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Due to an internal system issue, there was a delay in the check being sent. We have expedited the check to be sent within the next 5-7 days. We apologize for any inconvenience this may have caused. All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If the consumer would like to cancel as per the terms & conditions, please contact us at 1-800-545-0402.

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Paula

February 17th, 2020 , DETAILS arrow_drop_down
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My experience with Total Home Protection is negative. My furnace died and the failed component is clearly stated in my policy as covered. I keep getting denied with changing reasons. Each time I debunk their reason they come up with another. Not happy.

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Reply from Total Home Protection

Mar 04, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided in this review. This complaint may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

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steve raway

February 6th, 2020 Flat Rock, NC DETAILS arrow_drop_down
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Water heater went out Dec 27th, put in a claim the first guy says he is to busy. The new service tech said he would put in a tune up kit, ( Not Approved ). Came back several days later put in new elements. Had hot water for 2 day. Now it's the 12th of Jan. The repair company says there is nothing wrong, still no hot water.After screwing around with this crappy service and worse company I hired my own tech. The last tech that put in the elements turned the power on without filling the tank with water. Believe it or not, burned up the elements. Kevin from THP says we'll send you a claim form.Why waste the time they don't pay. I questioned the reviews that state they never received payment, he said all of that is taken care of. Liar Liar. Never again. What a scam.

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Reply from Total Home Protection

Mar 04, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. The consumer placed a claim for a water heater on 12/30/2019. A vendor was assigned within 24 hours. The vendor identified the problem and the repair approved by Total Home Protection. As the unit continued to be non-functional, we recalled the vendor and they installed new heating elements. The consumer notified Total Home Protection that the unit was still not adequately heating water and, in order to provide timely and appropriate service, we offered the consumer to go through reimbursement. Reimbursement is where the consumer would contact a local vendor to diagnose the failure. The vendor must contact Total Home Protection prior to any repairs being done, to advise of failure, parts & pricing. Once approved, Total Home Protection would send a reimbursement check upon receipt of the paid invoice. Please see policy section below: III. REQUESTING SERVICE – CALL (800) 545-0402 E. In the event we authorize or request you to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us before any reimbursement will be paid. We are not responsible for expenses you incur without our express consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors. The consumer decided to pursue reimbursement on 1/30/2020 and, at time of this response, we are awaiting an updated diagnosis to review the claim status. The vendor must contact Total Home Protection prior to any repairs being done, to advise of failure, parts & pricing. Once approved, Total Home Protection would send a reimbursement check upon receipt of the paid invoice. If you have any questions, updates, or concerns regarding this claim or the reimbursement process, please contact us at 1-800-545-0402. All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.

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troy adams

January 15th, 2020 , MO DETAILS arrow_drop_down
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Bought a 1 year plan for 390.00 .. Ive been in customer service along time.. This company is 1 of the worse.. Water heater went out , sent somone out to relight my pilot at 800 at night .(I could of done that my self) Service person said he would send in work order to replace tomorrow.. After calling rung 1 time then busy signal on phone.. Reached out to a different number for the company rang 6 times Hello!! Ha ha fool this is a voice recording.. Reallll professional.. So now thp says they have exusted there search for a plumber lmao.. I live in a city 200000 plus !! So they say if I pay they will reimburse me.. WTF!! REALLY.. SAVE YOUR MONEY THEY ARE FRAUDS!!Dont get caught holding the bag is one of there sayings ..LMAO

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Reply from Total Home Protection

Mar 04, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. The consumer placed a claim for a water heater on 12/26/2019. Per the policy, a vendor was dispatched within 24hrs and a service call fee was paid by the consumer. This vendor then became unresponsive and, in order to provide timely and appropriate service, we offered the consumer go through reimbursement. Reimbursement is where the consumer would contact a local vendor to diagnose the failure. The vendor must contact Total Home Protection prior to any repairs being done, to advise of failure, parts & pricing. Once approved, Total Home Protection would send a reimbursement check upon receipt of the paid invoice. Please see policy section below: III. REQUESTING SERVICE – CALL (800) 545-0402 E. In the event we authorize or request you to contact an independent service contractor to perform a covered service, we will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by us before any reimbursement will be paid. We are not responsible for expenses you incur without our express consent. We will not reimburse you for any costs associated with unauthorized repairs or work performed by unauthorized contractors. The consumer declined to pursue reimbursement. In an effort to assist the consumer, we offered good will to cover the initial service call fee. The consumer accepted. All claims have been properly serviced in accordance with the Service Agreement. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at 1-800-545-0402.

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Barbara Denyon

January 12th, 2020 Memphis, TN DETAILS arrow_drop_down
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Do not waste your time or money. This is totally garbage garbage do not purchase the waste of time I will never ever use them you will be just wasting your own money and time only thing I have to say about them they are garbage

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Reply from Total Home Protection

Mar 03, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided in this review. This complaint may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.

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Bob Potter

January 1st, 2020 Miles City, MT DETAILS arrow_drop_down
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Buyers BEWARE!! This is a total scam! Will not pay covered claims but continues deducting payments from cc after canceling (email and in writing) One star because there is no 0 rating.

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Reply from Total Home Protection

Mar 03, 2020

Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. The consumer placed a claim for a plumbing stoppage on 08/04/2019. Unable to get a vendor with availability we offered the consumer to go through reimbursement. Reimbursement is where the consumer would contact a local vendor to diagnose the failure. The vendor must contact Total Home Protection prior to any repairs being done, to advise of failure, parts & pricing. Once approved, Total Home Protection would send a reimbursement check upon receipt of the paid invoice. The consumer agreed to pursue reimbursement. The consumer’s technician was approved for the repairs and on 8/22/2019 reimbursement was approved at our rates per the policy. The consumer was advised to allow 30 business days for the check to be authorized and mailed. The consumer requested to cancel on 9/10/2019 although the account was charged on 9/9/2019. We reached out to the consumer on to respond and left a voicemail to contact us back. Total Home Protection then received a chargeback notice for 2 payments from this consumer on 9/27/2019. Per the below policy section, Total Home Protection cancelled the consumer’s policy on 9/27/2019 due to these chargebacks. XII. CANCELLATION A. This Agreement may be cancelled by THP for the following reasons: (i) nonpayment of Agreement fees or other breach of this Agreement by the customer; (ii) nonpayment of Trade Service Call Fee, as stated in section IV; (iii) fraud or misrepresentation by the customer and/or customer representative of facts material to THP’s issuance of this Agreement; or (iv) a change in laws or regulations that has a material effect on the business of THP or THP’s ability to fulfill its obligations under this Agreement. Due to the chargebacks and policy cancellation, the reimbursement approval was revoked as costs incurred. C. Mutual agreement of us and you. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund at the standard contract fee rate for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you. All claims have been properly serviced in accordance with the Service Agreement. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at 1-800-545-0402.

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Nichole

December 24th, 2019 Decatur, GA DETAILS arrow_drop_down
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Do not waste your money on a home warranty they are a RIP off. This come totalled out my dryer in September and it's the end of December and I have yet to receive my check from them. I will NEVER buy another home warranty again.

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Thomas David Schlossberg

November 21st, 2019 Burke, VA DETAILS arrow_drop_down
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They refuse all claims. I've had 3 appliance breakdown and they refused all of them.

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Dorothy

November 19th, 2019 Randolph, MA DETAILS arrow_drop_down
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My policy is for 7 years paid $1750.00 I put in claim for clothes washer making noise in spin circle. I waited for over a week to get a contractor who came all the way from CT. The reason I was offered was no contractor has accepted the job. The contractor decided my washer will cost $900 to repair . THP decide that they will give me $200 instead of doing the repairs. At that time I decided to cancel my policy hoping to get money back since I had only used less than 3 yrs from 7 years contract. Supervisor Shaun told me that if I’m not getting any money back as the rate will be prorated to 52$ a month estimating exactly what I paid for 7 years. I have lost over 1700$ buying the policy and have to pay 900 to repair the washing machine. Please please stay away! This company is a scam!!!! How come they offer everyone $200? All the reviews I have read they offered $200.

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Jackson

November 19th, 2019 DETAILS arrow_drop_down
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Because I had t o pay $1950 Sewer Pump, because they said my plan didn't cover replacement

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Cindy

November 19th, 2019 DETAILS arrow_drop_down
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The claim process handled by agent could have been handled better. Communication needs improvement. Left messages and emails to Ashley Martin to contact me and no return calls. My refund took forever due to incorrect information given by Ashley. Also when I called about a new claim it was 5 mins till closing and the guy wouldn't take my info...Frustrating!

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Donna

November 19th, 2019 DETAILS arrow_drop_down
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Never want to pay will cancel at renewal.

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Anonymous

November 19th, 2019 DETAILS arrow_drop_down
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This company a joke never would I put my money here never again ,and hopefully they refund me my money for a clain

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Andre Porter

November 16th, 2019 Baton Rouge, LA DETAILS arrow_drop_down
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This company has a lot of issues. Say set someone out to look at my oven to repair. The service technician said he would have to order a part to repair my oven but he had to get it okay through total home protection. Total home protection stated that because of the age of my oven which was only seven years that they considered it unrepairable and would send me a check help cover the cost of a new oven. I was told that they were going to send me a check for $250 for a oven that actually cost $2,400. That the check would go out and six to eight weeks well it has been 12 weeks now and I still have not received the $250 check.. I talked to a service manager three days ago and he stated that the check would go out this Friday I called today which is Friday and it has still not been mailed. I don't understand why it takes so long for them to mail a $250 check out to their customer. I am still a paying customer to Total home protection you would think that they would treat me a little bit better than they are.

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Jeremy

November 15th, 2019 Smyrna, GA DETAILS arrow_drop_down
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Buyer Beware!!!! This company only exist to take your money. I filed a claim after my waiting period when my furnace went out. They said it was pre-existing. If something had to go wrong, i'm glad it happened this early into the policy because I would have hated to pay out hundreds of dollars only to find out they wont cover anything. Unless you like seeing your money burn, or like watching go down the toilet, I strongly encourage everyone not to use this company. If I can stop one person from making the mistake I made, I've done good in the world.

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Chris

November 14th, 2019 Church Point, LA DETAILS arrow_drop_down
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Worst experience ever, still waiting on a check for 4 months now, keep getting the run around, this company needs to be shut down, they make no effort to resolve issues.

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Jane St St Amant

November 14th, 2019 DETAILS arrow_drop_down
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Because they misrepresent the protection

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New & Disgusted

November 14th, 2019 DETAILS arrow_drop_down
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Not fair with repair and replacement and waiting more than thirty day for a reimbursement check for a replacement appliance at half of what I paid for it.

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J Guttentag

November 12th, 2019 Mesa, AZ DETAILS arrow_drop_down
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Total Home Protection keeps jerking my family around. During my cancer treatments and recovery, we chose Total Home Protection for a Home Warranty, since I was unable to move around easily. The Sales guy lied about everything. Just to get a sale!! Tried to smooth talk me i to 3 years of this abuse. First visit was for our shower that was backing up. The guy came and snaked drain, and said sorry its the spud, you need that replaced. It cost us over $200.00 for a 15.00 spud replacement that took 10 minutes for some other company to do. Recently, microwave that is 4 years old has 3 micro switches that need replaced. Kevin Draper said he'll send us a buy out of 100.00 and they will not fix or replace. They made me wait all morning on a Saturday for someone that never showed up for appointment the first time. I waited and missed a game with a family member. Recivering from cancer is hard enough, but dealing with this bogus Home Warranty Company has made this 100 times worse, and right before the holidays...Don't use this company.

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Mary Ann

November 11th, 2019 Weatherford, TX DETAILS arrow_drop_down
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Shame on me for not reading these reviews prior to swtiching to THP. This is the worst experience ever, we have had this policy since 12/2018, filed 3 claims, (plumbing, air conditioning & heating) all 3 denied. Air conditioning unit went out in Aug. Pd 45 for contractor visit. Claimed denied due to rust. I spent $1900. To get new coils. THP sent me an email stating they had an update for me on my claim. Called several times, left several messages for act mgr to call me back. Her vm clearly stated that it could take 24/48 hrs. For my call to be returned. I was not happy and she offered $200. She was going to offer me $200. after I had already pd $1900. This was Aug. 2019 and as of Nov. 2019 I still do not have my money. In Nov. 2019 Heating not working properly. Called THP to file a claim for heating unit. It was denied because the failure was not due to normal wear & tear. Asked to speak with their manager, were told they were the manager, ask to speak with someone else in authority was told "that's not gonna happen". Now I am paying $5500. For a complete new hvac system. So I asked about my $200. Previously promised oh they see its never been sent. I know I will never see this money. The customer service is horrible, there reps are rude. Purchasing a home warranty with this company is a waste of money and you will just be paying to be frustrated, denied and lied to. I should have read reviews on this company before I went with them.

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Kurt Schoen

November 7th, 2019 Port Saint Lucie, FL DETAILS arrow_drop_down
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The absolute worst Home Warranty company!! They are scam artists. We purchased a 20 year old home in Florida & the sellers gave us a 1 year plan with American Home Shield. Our water heater ruptured & at least American Home Shield replaced the hot water heater with a new one. We were very pleased. But when it came time to renew, AHS raised their annual premium, so we decided to shop around. We selected Total Home Protection & boy, what a mistake that was!! We submitted claim #1 on our over the stove microwave that went out. We had to wait 48 hours to get a service contractor. The contractor that THP sent us to, refused to come out, saying they didn't have a service agreement with THP. Red flags right there! THP probably don't pay their contractors in a timely fashion, so they no longer want to do busines with THP. So, THP said they'd send me $100 to settle the claim. We had to go out & buy a brand new microwave! We received our $100 check from THP about 8 weeks later! Claim # 2. Our A/C went out in the middle of August. Extremely hot without A/C in Florida. We had to wait 48 hours again, but THP's A/C contractor did come out & we paid them $60. They found that the fan motor (blower) on our 12 year old unit had stopped working. THP denied the claim, saying it was lack of maintenance!! What?? We have documentation of the A/C unit being serviced every year, from the previous owners & including us. THP says they'll send us a check for $200. So once again, we had to pay to have a new fan motor installed at our cost, which was just over $400. That was in August & we still haven't received our check & it's Nov 7th today! Every time I call customer service to get a status update, all I get is a run around & yesterday when I was waiting for a supervisor, the hung up on me!! To add insult to injury, I get texts from THP 3 to 4 times a week to renew! The text replies to STOP have no affect. They keep right on coming! I'm posting this to help anyone who is considering paying $375 or more to these scam artist. Proceed at your own risk!! You have been warned...

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Daniel M

November 6th, 2019 Scottsdale, AZ DETAILS arrow_drop_down
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I have had the 5 year policy for 2 months. Denied first claim and totally screwed up my service call. Sorry our system generated two work orders, so I had to pay for my Free Service call. Cancelled and now I am told I have to pay $50 per year to cancel so minus $250 plus two month of service so it cost me $355 for the hassle of buying their policy and of course the cost to replace my refrigerator at $1500.00 RUN FROM THIS COMPANY, RUN FAST!

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S West

November 4th, 2019 DETAILS arrow_drop_down
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Because service is not available on the weekends. You can reach customer service, but they can't send repair specialist out...have to wait until Monday

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Anonymous

November 4th, 2019 DETAILS arrow_drop_down
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Because they don't give all your money back and it takes to long for you to receive your money.

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Ellen

November 4th, 2019 DETAILS arrow_drop_down
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I used them twice so far, and they were reliable and had the jobs done promptly.

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Anonymous

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Only used once but rep was outstanding. Got a message my response was too short?

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samuel

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it can take up to 48 hrs for someone to contact you to make your repair.

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Guy Sasanfar

November 4th, 2019 DETAILS arrow_drop_down
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This Company has the worst possible Customer Service, I have ever experienced!

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Dan

November 4th, 2019 DETAILS arrow_drop_down
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Still waiting on reimbursement from a previous claim

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Lisa

November 4th, 2019 Wareham, MA

If there was a negative star you would get it. After many months of harrassing phone calls and text messages and repeated request to stop they persist. I would never do business with a company that harrasses potential clients.