Headquartered in Lehi, Utah, SilverBack Home Warranty creates peace of mind, security, and ease of homeownership through its quality home warranty products and network of highly skilled contractors.
Silverback Home Warranty offers three home warranty plans: The Blackback Plan, the Silverback Plan, and the King Kong Plan. However, there is also an à la carte section.
The Blackback Plan is Silverback’s basic plan and costs homeowners $350 per year. This plan includes coverage for all home systems (A/C and Heating, Plumbing, Electrical, and Miscellaneous Appliances). However, not all appliances in those categories are covered. The Blackback Plan excludes things like Window A/C units, showerheads, arms and faucets, shower diverter valves, water heater expansion tanks, ceiling fans, smoke detectors, and more.
The Silverback Plan is a bit more extensive and covers all items that are listed in the Blackback plan but includes coverage for appliances such as showerheads, arms and faucets, window A/C units, angle stops and gate valves, and more. This plan costs $450 per year.
To get the most extensive coverage, you’ll need the King Kong plan. This plan includes everything in the Blackback and Silverback plans, plus much more. This plan is the most expensive, priced at $500 per year (but you get the most bang for your buck).
Homeowners can hand-pick items from the à la carte section. While a few things in this section are covered by the Silverback Plan and the King Kong Plan, most items require you to pay a separate fee — these fees range from $65 to $240.
Silverback Home Warranty is unique because it lets clients choose the amount of their service call fee. There are three options: $75 per service call, $100 per service call, or $125 per service call.
A service call fee is standard throughout the industry and covers the labor cost for the home warranty contractor. If your appliance is having an issue that is covered by your plan, this is usually the only thing you’ll have to pay.
While choosing the cheapest service call fee might seem like the obvious answer, keep in mind that lowering your call fee will result in your monthly payments going up. Alternatively, choosing the most expensive service call fee will lower your monthly bill.
Silverback Home Warranty has representatives available 24/7 to answer any questions or address concerns. However, the company also has an emergency line for clients to report more severe and dangerous appliance breakdowns.
The company’s website states that if it can’t fix an appliance, it will replace it. However, be sure to read your contract for more detailed information.
Silverback Home Warranty boasts that it works with a network of professional contractors who are insured, licensed, and perform outstanding work.
Homeowners can have up to six locks re-keyed and only have to pay the service call fee.
Silverback Home Warranty’s business journey began in 2018, making it a newcomer to the home warranty industry. Several other companies are more established and have earned the trust of homeowners over the years of business.
Once you sign a contract with Silverback Home Warranty, you have 30 days to cancel free of charge (if no service requests have been made). If you decide to cancel after the first 30 days, homeowners will be charged a $50 administrative fee.
Currently, Silverback Home Warranty does not offer a live chat feature on its website. Consumers can get a hold of a representative by either calling or emailing. However, these methods aren’t always ideal, and some consumers may be reluctant to reach out. Live chat features are increasingly becoming more popular as it allows businesses to give quick answers to questions about their products, solve problems faster, and assure customers that they’re available to help. Although the main company page doesn’t have a live feature, Silverback Home Warranty does have a Facebook page, and the company usually replies within an hour.