Name: Select Home Warranty
Rating: 1.2

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Clara

I like the efficient service & attention that you give to your customers.

4 years ago

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Jennie Gangi

Excellent quality and service. Companies sent are very good.

4 years ago

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MASTERMAN

1. Too many restrictions on the claims that can be made leading to extra cost. 2. Poor administration leading to being charged '1749.99 erroneously.

4 years ago

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Thaddeus Godwin

Good Service for calling in and talking to some that helps you with information

4 years ago

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Angela Kaukauna, WI

They've always been courteous on the phone and always follow up with an email.

4 years ago

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Maria Pflugerville, TX

Better price than the others and they work with your budget.

4 years ago

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Julius Wetumpka, AL

Every time I use my warranty, they figure out a way to not see anything. They need to be truthful with repairs. I thought they would cover more issues like they advertised.

4 years ago

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Atef Elwakil

One of the worst company the answer to you never solve any issue you report to them always wanna collect money I would like to cancel they giving me a hard time even to cancel the policy very useless, they read in script. They cannot find anybody to come to fix anything.

10 months ago

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Torre Northcutt Massey

If I could give them no stars I would. Do yourself a favor and find another home warranty company. They are cheaper for a reason. They deny most claims and will only reimburse the bare minimum. If you happen to obtain this warranty, read all of the contact within the first 30 days for full reimbursement.

10 months ago

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CLAUDIA VALADEZ Irvine, CA

This company will just take your money, and deny all services. I wanted a full home coverage like the A/C, washed, and plumbing system. When I had a plumbing problem they denied the services because they don't cover leaks. It is like buying a car witout tires. It is ridiculous.

10 months ago

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steve crosby

The only thing i liked was how fast they sign you on. However, i am very disappointed with the service. Please do you homework, you are promised a lot but they are lacking in fulfillment. There are a lot of things that disqualifies you from being able to qualify. Also, service calls take days. It took so long for them to show up i cancelled the call and called a plumber myself. I could not wait 4 days for a plumber. If you have an emergency forget it, you are toast. We went to "Liberty Home Guard". Wow! They really stand by their word. We are very happy. Service calls are very prompt. Unlike

1 year ago

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Peng Zhang San Jose, CA

I will give zero stars if I can. very slow response. I sent a mail for a claim Thursday morning and don't get any response till Friday night while they commit 24 hrs feedback. This has happened for the last two weeks since my cloth washer broke. It takes days and days to delay and finally after 10 days of endless calls, they told me I can get $250 cash settlements. I am disappointed that it takes 10 days for my case. Even if you keep calling them, nothing helps. Also, the cash settlement is not enough to replace a washer. (not as they advertised at all). Please avoid this company.

1 year ago

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Steve Sorenson Elkhart, IN

This company sucks and ranks near a scam. I placed my first claim, a ceiling fan. Since I am 70 years old, I can inspect the ceiling fan why it isn't turning on. So I figured, I'll pay the $75 service call, probably a quick fix. No, Select decides not worth coming out and offers me $45 less deductible (which adds up to NOTHING). $700 year coverage and they can't fix a $100 problem.

1 year ago

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Elena Marin Roseburg, OR

Select Home Warranty is a fraud!!!!! Please do not go through this company. You will get ripped off!! Total Crooks!!! I hope this company goes down the tubes and bankrupt for all the money they have stolen from people. They ripped me off for $500 and are totally useless!!! Like I told them I'll be leaving a nasty review any place I can & hopefully warn some people before they make the same mistake I did.

1 year ago

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Rick Marjenhoff Jacksonville, FL

We are not happy with the lack of service. After a year on the agreement, we called SHW to cancel. Per their agreement we are entitled to a refund on the balance remaining on the agreement ($564.00). We have been trying for over a year to get our refund. Our claim has been escalated to a higher person in the company. They keep lying to us, in every way. We are persueing legal action, against them. They get a zero rating across the board. The one star was predetermined by SHW, in order to submit this review,

1 year ago

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T827 Tampa, FL

Absolutely horrible experiences with them. Nickel and dime you. Tried to get parts cheaper than the tech had on hand, which resulted in a delay in getting my AC fixed in Florida in July. Had a plumbing issue and they claimed they couldn’t find a technician. Asked me to find one myself and they would reimburse some of it. Customer service seems overseas and they read off a script. Can’t get a supervisor. The worst. I had American home shield in the past and they were 1000 times better.

1 year ago

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damiandagger Hephzibah, GA

Horrible procedure to file claim. They want the brand, the model #, and the serial before processing the claim. After that, it takes weeks to contract somebody to fix the problem. If the dispatch CAN'T find anybody, they just leave it at that. I have to call back to find out that I have to hire somebody for repair. On top of that, they will find any possible reasons NOT to reimburse your claim. Basically, you are buying a warranty program THAT is not going to pay you back if anything is broken.

1 year ago

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Brenda Staley Homedale, ID

My refrigerator is 4 years old and it quit I contacted them and was told to try and get my own repair person and they would rein-verse my fees. I cant afford almost 1000.000 for a new compressor. We have talked every other day for over a month now and they offered me 500.00. I have tried to get a superviser and they wont call back.I did not accept so they canceled my policy. Now Im without a refrigerator and I have children in the home. In my opinion its just a scam

1 year ago

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Tanmeet Singh Salt Lake City, UT

Guys don’t buy there policies they are so cheap every claim you will make somehow they will put in west and tear so they don’t have to fix im warned you again and again do not buy them even pay somewhere else more but at least they will cover your home i made two cases in last three years there’s tech came and damage more and told me to come back and fix it but he put it on it’s not Normal wear and tear so they can’t cover it cause he messed up more

1 year ago

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John Davis Arlington, TX

This company is a fraud as others have stated. They don't warranty any of the major A/C Components. I had the Executive VIP membership and I got hit with a $4700 A/C bill at my house and this company DID NOT warranty any of the work. The wiggled around the terminology in the plan so they didn't have to pay. My service technician told me this company is a fraud and will never approve any service work more than $250. And he was right. Get your money back IF you can.

1 year ago

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DJ Walker New Port Richey, FL

The same info was just given to me for the fourth time!!! I cannot tell you how angry I am to have done business with this company!!! I believe that I have to stay glued to my e-mail so to make sure that I get right back to them! This is the most horrible company that I have ever paid money to! Cannot get my money back! Oh well, I will continue to my opinion in our newsletter that goes out to several homeowners' associations.

1 year ago

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Jim O'Brien Martinez, CA

Total SCAM of a company. EVERY claim we submit for a repair is rejected and they offer us the "depreciated value" of the appliance. To fix our oven, the quote came in at $725. They paid us the depreciated value of $185. Same for our microwave. If your appliances are over 5 years old, you'll never get them repaired...you will only get a check for a tiny portion of the cost of the repair. SCAM artist.

1 year ago

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Michael Jones Sacramento, CA

This company is a TOTAL FRAUD. They are using all sort of SCAM to drag customer into agreement. The moment you agreed to pay them, you lost everything. We had this insurance for 16 months and when we filed 4 claims during that time (Appliance repair, Water heater issue, A plumbing leak and broken AC fan). They denied all 4 and every time we paid the contractor $65 to each every one of them. They caused us pain and grief. We paid them over 16 months a total of $1200 and they fixed nothing. THIS COMPANY IS A VERY BAD COMPANY. Stay away from them.

1 year ago

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Jigar Patel

I am regretting making decision to go with this horrible company. I don't feel like we giving even one star. My AC unit had issues and we raised claim in early July and they been assigning different contractor but no one showing up or responding. We went through 3 such contractors in two months and we are still without AC in this heat. This company does not have good technician contracted.. STAY AWAY from this company. It is fraud.

1 year ago

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Scott Benjamin Lake Isabella, CA

The absolute worst company I have ever dealt with. Rude service of course they had to come up with some sort of bylines or or in subsection whatever how this isn't covered and that's not going to be covered absolute complete b******* this company sucks don't waste your money they will not honor anything and when they do it's ridiculous absolutely ridiculous

1 year ago

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Melinda Houston, TX

Thank goodness I never had to file a claim. I am trying to cancel my policy because I sold my home and I'm not transferring to a new owner or buying another house. I've been on hold three times, disconnected twice. After 45 min someone answers. She says her supervisor has to call me back. I doubt I'll ever hear from anyone and I don't know when I'll have 4 free hours to call again.

1 year ago

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Rene King Choctaw, OK

HAHAHA PLEASE for the love of God. DO NOT WASTE YOUR MONEY ON THIS JOKE OF A COMPANY. We had them for 3 years. They literally didn't cover ANYTHING. Everytime we filed a claim they never sent anyone out, and accused us of improper mantience.. Save the headache, the time and your hard earned money. They have no desire to help anyone only to pocket the money you've paid.

1 year ago

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Ali Naimi Sunnyvale, CA

Select Home Warranty One of the worst companies. they simply don't fix anything. I have called them for 4 separate items in my home in the past year and for each of them, they have found a reason not to cover! including washer dryer, AC, and electrical problems. they are cheap but for a reason, they don't fix anything. so save money and time and don't buy a select home warranty.

1 year ago

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Peggy Wolford Winter Park, FL

Do not do business with this company. They take their time to resolve a claim and do not pay on a claim. My air conditioner died. Inspector said it could not be fixed. Select then wanted pictures of the old condenser. Two days later they want last 3yrs maintenance. (I maintain a/c myself). Small clause in contract says they require this before honoring contract. Now 3weeks later they will only pay $150 I replaced a/c at cost of $11,196. Tried to cancel contract and they want $75 to cancel! Do not do business with this privately owned company

1 year ago

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Andre Blount Amherst, VA

Select home warranty refused to repair my ac unit stating that the electrical wasn't covered when it is clearly part of the service I was paying for. They sent multiple companies out to check the ac unit and although the serviceman didn't leave the unit how they found it select declared that my home wasn't properly maintained and simply refused to repair the unit. Select decided they weren't going to fix the unit and used every excuse not to do so. They are not worth the headache you'll having trying to get any assistance for repairs.

1 year ago

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Talesha Little Little Rock, AR

You will be pleased to know this insurance company doesn't even deserve one star. We have now been loyal customers to them for a little over 4 years. When we started out using this insurance company they seemed reliable and committed to the concerns of their patrons; however, within the last two years they have been unprofessional, slow with following up on our claims, and to be honest a waste of our time and money. I would not recommend them to anyone and I'm very displeased with the services they have provided.

1 year ago

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Rachel Mabe

I have been a loyal customer for many years, now that I need service my issue A/C compressor is only covered for less than 1/4 of cost.I am told I have low tier policy 'Platinum ' I didn't know Select had a better plan??? I'm out alot of money especially in this economy. I work very hard for my money and expect a company to stand behind their policy. I'm frustrated, angry and disappointed!!! Don't waste your money on this company!!!

1 year ago Edited June 10, 2022

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SomeoneElse Edgewater, FL

It's too late for me, but please don't use this company. They will definitely bait-and-switch, and then if your Appliance cannot be fixed, they will give you a small amount saying it has depreciated to that amount and that is the resolution. They will let you think that they are sending your complaint to a different department. In all reality, it is probably the person sitting beside them.

1 year ago

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Drew Simi Valley, CA

If I can leave zero stars I would. Any one considering select home warranty STAY far away from this company. No customer service help, they just give you the go around when you need to submit a claim and will not replace appliances they just keep charging you $60 for service fee and keep sending a technician to temporary fix your problem. Look else where for home warranty. You will thank me and save future headaches.

1 year ago

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Janet Davis Naples, FL

select home warranty try not to pay any claims. Every Time a technician comes to your home it is only to evaluate the situation not to fix anything. Once they leave your house they have to submit the job to SHW for approval. SHW will try and find some lame excuse not to pay the claim. And they have a dollar amount that you can spend a year, but that is not stated nowhere. bad business

1 year ago

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sup dude San Antonio, TX

Plumber located water leak in ceiling. Turned off water to house. Plumber stated he could fix leak now but had to wait for SHW authorization. I called SHW and they stated that the authorization for repair could take up to 2 days even though the water was turned off to the house. Plumber stated that the service call payment must be paid to the plumber from the customer when the plumber has located the leak. Should have done better research about SHW because I see that they only have a "B" rating from the Better Business Bureau.

1 year ago

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Alberto CA. Valencia, CA

This company is a scam read their contract on section 9.1.2. They are basically telling you they are not covering anything unless you have maintenance records or pictures from a professional. Who has that ? Cancel your contract before 30 days for your full money back. Another company make me aware of it, thanks God !!!! Read the contracts before signing in. This Company should have a 1 star score not a 5 star. NO WAY

1 year ago

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ElviOlun A.

This home warranty is a scam. Each time, I called the representative told me my item wasn't covered under the policy! I have the gold policy and still not covered. Besides, the representative was assuming what's broken! And did not send any technician! He just assumed that the issues isn't a problem and the policy will NOT cover it repairs. Scamers scamers scamers!!! Terrible! Do not fall for their lies!! It's not possible that their reviews are good!! I think that a lie too.

2 years ago Edited April 26, 2022

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Kenrick Chandon Delray Beach, FL

I got their service and was told by the service agent that I could cancel any time. The sales agent did not disclose that there is a cancellation fee and told me that I cancel anytime. After I canceled I was charged $75. This is the result of SHADY SALES practice to get new customers. I would not recommend this Warranty Company to anyone. Beware of their shady sales agent.

2 years ago

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Beth Rothmuller Santa Rosa, CA

Submitted a claim for pilot light out on water heater. By the time the company had a technician come to diagnose it, they decided they were not going to cover my claim due to the water heater started to leak. It was a 1998 water heater - obviously needed to be replaced but they denied my claim and now I am going to small claims to get my money back. DO NOT USE THIS crummy company. No customer service, most of the time you have to find your own technicians because they don't pay the local workers. CUSTOMER SERVICE is non existence.

2 years ago

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Matt Boles Alexandria, VA

Total scam. Their method is to come to your house, make you pay $75 to them (not the service company) then claim that your repair is beyond the value of the appliance. In which case they offer a highly depreciated value for your appliance that makes no sense. They offered $175 for a 3 year old $1100 washer - that only needed a $75 control board. THEN good luck trying to cancel the policy - they try to wear you down with free gimmicks and WILL NOT let you cancel. I tried twice - had to get AMX to stop the billing. CROOKS

2 years ago

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Robert L Abernathy Tucson, AZ

Select Home Warranty is the worst company I have ever dealt with. My first review was not posted because I did not give details. So here you go claim # 02050861. The sales agent miss lead us about what the policy would and would not be covered. When we called about the claim I got the round around and was transferred 4 times only to be put on hold again. I have filed with the BBB and the state of Az. Do not buy a Select Home Warranty.

2 years ago Edited January 13, 2022

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Steve Pleasant Hill, MO

Read section 8 of contract. They can depreciate your item. My microwave/oven is 8 years old, cost 2200.00 to replace. This is what the technician told Select. I paid the 45.00 service call. then Select offered me 90.00 to replace. I had the policy over 2 years and paid for 3 years up front. I cancelled policy but more fine print & fees I get 0 back. Don't get Select or pray nothing major break.

2 years ago

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Diana Marlene Musgrave Oklahoma City, OK

Don't waste your money with this company. I filed a claim and told them what was wrong, and they sent someone out and charged me $75 to tell me they don't cover that. Then my microwave went out and instead of replacing it, they just gave me fair market value of my old, which didn't come close to replacing my microwave. When I called to cancel, they charged me a $75 cancellation fee. Plus, if you need a plumber to fix two separate items at the same time, I was told it would be 2 service calls. This company is a joke

2 years ago Edited February 22, 2022

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Bobby Herbeck

Do not use these scam artists. They are not to be trusted. Their promises are false. They do not get back to you as promised. They take your money and leave you in the dust. They sell people on roof repair and you get nothing from them when that occurs. Same for a hot water heater and paid only $200 towards a replace dishwasher. DO NOT USE SELECT HOME WARRANTY. BAD PEOPLE.

2 years ago

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nelson ramirez California City, CA

Terrible service they denied a roof claim for a leak their idea of a leak fix or patch is a can of black tar and a putty knife as the only repair they do they denied a faucet claim had to threaten legal action to get anything done with that one also. Worst company ever and it still took them 11 days to get their contractor out to the house to look at the roof took him a week to do the faucet just to come out and look incompetent unprofessional people.

2 years ago

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Darron Pruitt

Cheaters, this company makes up rules concerning what that covers based on your claim. They have lied to me and stalled numerous times to delay service, this time I have requested a refund as our policy does not end unto 2026. I have hundreds of policyholders' names that are distified because select do not see fit to publish. Their true rating is in the low 2.0s and I will continue to contact policyholders with select and give my experience - 2 claims and neither satisfied.

2 years ago

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Shaquanda Johnson Lehigh, OK

Jeff S was great to do business with! He made me feel confident in my decision to to purchase my home warranty from Select Home Warranty.

2 years ago

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David Howard Ballwin, MO

The absolute WORST home warranty company I’ve ever used. Be prepared to be without air conditioning in 90 degree Humid St. Louis weather and wait on the phone forever so you can be transferred to others that know not what they are doing. They could not find anyone to service my ac so they told me to find a local company which is what I did. Then you can’t get anyone on the phone to authorize the service so they decline to reimburse my $403 repair!! Craziest and most frustrating company to work with. NEVER AGAIN will I purchase another worthless policy from Select Home Warranty

2 years ago

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Scrlt bel Burleson, TX

This company lists a long list they cover, but when it comes to truly file a claim they certainly cover minimal costs. for example, They don't cover plumbing as they claim. They don't tell their victims that if they withdraw their policy they pay penalty, neither do they tell them that the extra free months they promise don't come into effect, that's if they ever do, until the end of their policy period. They're not honest

2 years ago