Name: Landmark Home Warranty
Rating: 3.3

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rpardini100 Plano, TX

Adrianna P was the most professional and efficient person i have had the pleasure to work with in the 20 years have been using home warranties!

3 years ago

Reply from Landmark Home Warranty

Dear rpardini100, On behalf of the entire team, thank you so much for the 4 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Adrianna! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. We agree! Adrianna is always professional and your situation was extremely important to her, and she appreciated the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 21st, 2021

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JR Deer Park, TX

I like that you call reach them on weekends. I dislike that some of the services don’t work on weekends.

3 years ago

Reply from Landmark Home Warranty

Dear JR, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your customer service experiences! Your satisfaction is our top priority and we take pride in remaining accessible and providing assistance in the moment to our valued homeowners 24/7, 365 days a year. Thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you soon. Landmark Home Warranty

Jan. 21st, 2021

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Randi Mcclodden Plano, TX

Landmark is easy to contact, send representatives out quickly and communicate any claim resolutions.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Mcclodden, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your quick and easy customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jan. 21st, 2021

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brian smith Prescott, AZ

alexander j was very helpful. answered all my questions, and the whole process took less than five mins.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Smith, Thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Jan. 7th, 2021

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Steve Tanksley Las Vegas, NV

Very helpful. Fred did a great job giving me the best value. He answered the phone right away. Great company.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Tanksley, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have also shared your review with Fred, and he enjoyed providing you with his personalized assistance, and he appreciated the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 27th, 2020

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Greg Avery Stillwater, OK

Fred F was my contact and was very helpful getting us the best price for our renewal. Very professional.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Avery, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with Landmark Home Warranty and Fred! Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. Landmark always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Fred and the entire team, thank you again! We humbly look forward to serving you again. Landmark Home Warranty

Nov. 25th, 2020

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Steves Spring, TX

Frustrated in many ways until Niquan took my case. Professional, friendly, efficient, and completed what was needed. Thanks Nikkie, you will go far!

3 years ago

Reply from Landmark Home Warranty

Dear Steves, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Niquan! Your satisfaction is our top priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree, Niquan is very efficient and a pleasure to work with, and she appreciated the opportunity to provide you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 4 years, and look forward to serving you again in the future. Landmark Home Warranty

Nov. 17th, 2020

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john Quintero Yuma, AZ

Very good, Tricia D is very knowledgeable and very very SAVVY at customer service. She has excellent PEOPLE SKILLS,

3 years ago

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Emmie Montanez South Jordan, UT

When I called with questions, Alexander J took care of me right away and made sure that I understood everything.

3 years ago

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Linda Plant ,

Alexander was very helpful and helped with my questions. He was very professional and was courteous.

3 years ago

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Alice Austin Sacramento, CA

Customer service is awesome; Representative is courteous and direct - answered questions appropriately.

3 years ago

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Charles Spring, TX

Keep away. Deserve zero stars. Was a great company in 2019. Happy then. In 2020 they Landmark are the worst. Slow communication . Weeks go by without any action or resolution. I sincerely recommend do not do business with this company.

3 years ago

Reply from Landmark Home Warranty

Dear Charles, We apologize for the frustration and would like to help. Please know Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Aug. 25th, 2020

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Brian Asady Tucson, AZ

they always find a way out of it, DO NOT WAST YOUR MONEY on Landmark Home Warranty, i got the warranty for free from the real estate agent when i bought the house, they called to welcome me and i purchased an other year of warranty and spend over $600. wasted the money on some careless company,

4 years ago

Reply from Landmark Home Warranty

Dear Brian,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 17th, 2019

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brenda rice Saint George, UT

You got somebody to fix the air conditioner in a timely matter the company was very friendly and professional

4 years ago

Reply from Landmark Home Warranty

Dear Brenda,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 26th, 2019

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Gina Creger Boise, ID

Thank you so much for the quick response to our clothes washer being broken and replacing it with a new one so quickly

4 years ago

Reply from Landmark Home Warranty

Dear Gina,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 20th, 2019

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Catherine Riverton, UT

Landmark home warranty was very easy to work with. They got us help fairly quickly and without too much hassle.

5 years ago

Reply from Landmark Home Warranty

Dear Catherine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2019

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Rachelle Dietrich

the landmark people were nice the company you sent out was horrible we are re thinking who we go with next year due to the poor service from a&b

5 years ago

Reply from Landmark Home Warranty

Dear Rachelle,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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Mark Cheadle

Fast and courteous customer service. We have used them three times in our new home and they delivered as advertised.

5 years ago

Reply from Landmark Home Warranty

Dear Mark,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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W

We have had Landmark for a few years and they have failed to help solve issues within our home. We've had multiple times where they have been difficult and haven't helped to solve our issue, but instead kept attempting to receive multiple fees to send multiple folks out who none have solved the issue. We will not be renewing.

5 years ago

Reply from Landmark Home Warranty

Dear W,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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Donita Henry

When a appliance has issues just a few weeks after having it serviced, I don't think I should have to pay another service fee.

5 years ago

Reply from Landmark Home Warranty

Dear Donita,

If your unit is having the same issue as the original service request, a recall ticket can be issued with no additional service call fee to you. If there is a new issue, a new service request will need to be opened with a new fee. Landmark guarantees our contractor's work for 30-days after the repair.

If you have any further questions, please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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John Lee

Very responsive, Customer Service is excellent. Only issue is finding their contact info on website

5 years ago

Reply from Landmark Home Warranty

Dear John,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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Kelley Bradbury Eloy, AZ

Great CS and always prompt with getting repairs completed. Quick response time and always great technicians!

5 years ago

Reply from Landmark Home Warranty

Dear Kelley,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 29th, 2018

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Carrie D Gilbert, AZ

They scheduled time quickly to come look at the problem and the guy that showed was very nice and professional!

5 years ago

Reply from Landmark Home Warranty

Dear Carrie,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 1st, 2018

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Marilyn Farkas

Fast and friendly help. Great contractors who do what they say they will do. Good follow-up. Couldn't be happier!

5 years ago

Reply from Landmark Home Warranty

Dear Marilyn,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 30th, 2018

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Ryan Knowles Glendale, AZ

Had issues with my toilet and dishwasher. Landmark sent out repairmen and replacement appliances in a timely manner.

5 years ago

Reply from Landmark Home Warranty

Dear Ryan,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 29th, 2018

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Andrea Seaman Round Rock, TX

They've always taken care of me and made sure my issue was fixed promptly and had fantastic follow up.

5 years ago

Reply from Landmark Home Warranty

Dear Andrea,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 18th, 2018

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Rod Kirschner Huntsville, TX

We have had very good experiences with Landmark. They have been very helpful in meeting our repair and service needs

5 years ago

Reply from Landmark Home Warranty

Dear Rod,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 3rd, 2018

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Oria Cloutier Boerne, TX

We are new to Landmark. So far , so good . I like that I was able to actually speak with a representative rather than automated service.

5 years ago

Reply from Landmark Home Warranty

Dear Oria,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 19th, 2018

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Kimberly K Schimmel Boise, ID

They have been great everything that I have a problem with they have someone call me right away to make an appointment.

5 years ago

Reply from Landmark Home Warranty

Dear Kimberly,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 5th, 2018

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Yinglan Zheng Layton, UT

The agent is very helpful and attentive to my matter. The contract for the home warranty is very clear and detailed.

5 years ago

Reply from Landmark Home Warranty

Dear Yinglan,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 30th, 2018

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CrystalGreen Yuma, AZ

It was very efficient and acceptable. We have an older Subzero and the we’re able to correct the issue and locate a part

5 years ago

Reply from Landmark Home Warranty

Dear Crystal,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 7th, 2018

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Veronica Martinez Houston, TX

One of the best home warranty there is. Once a claim is submitted, the promptness of having a contractor call is less than an hour.

5 years ago

Reply from Landmark Home Warranty

Dear Veronica,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 27th, 2018

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Robin Rocha Cedar Park, TX

They have always been personable and make sure that what ever service I need they get someone out to me to fix the issue.

5 years ago

Reply from Landmark Home Warranty

Dear Robin,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 26th, 2018

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Greg Pakula Lake Havasu City, AZ

Had issues with ac. Called landmark and they sent someone out that day in a few hours and ac was back up and running!

5 years ago

Reply from Landmark Home Warranty

Dear Greg,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your A/C unit. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 24th, 2018

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Justin Vance Lehi, UT

Have had good experience with Landmark. I think their pricing is good and they handle claims efficiently.

5 years ago

Reply from Landmark Home Warranty

Dear Justin,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2018

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Elizabeth Pflugerville, TX

I was assigned a representative who never contacted me. I called and left a message with a live person and no one returned that call either. Your company was at the top of my list for home warranty, but customer service is my highest priority (not cost) so I will be going with a different company.

5 years ago

Reply from Landmark Home Warranty

Dear Elizabeth,

I am sorry to hear you have not been contacted or responded to. I would like to go over your concerns in more detail and assist you with some answers. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Chad Garrett Meridian, ID

Thanks to Landmark Home Warranty we got our furnace replaced and the service with the contractor was on time.

5 years ago

Reply from Landmark Home Warranty

Dear Chad,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner!

We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 4th, 2018

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sevda Little Elm, TX

I have had landmark HW for the past year and I can not wait for my contract to end .The most ridiculous and unprofessional team of people ever. I have had to use their "service" twice on my home and each time they did not fail to disappoint me. Not recommended at all. Never renewing my contract again.

5 years ago

Reply from Landmark Home Warranty

Dear Sevda,

I am sorry to hear of your experiences with us. We appreciate your feedback and take it very seriously. I would like to go into more details on your concerns to appropriately address them. Please reach out to me directly at .

I look forward to the opportunity to assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 30th, 2018

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Eugenia Lee Tucson, AZ

Fast reliable service. THey have a fleet of services that are well picked who are fair and honest to do repairs.

6 years ago

Reply from Landmark Home Warranty

Eugenia,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 5th, 2018

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Sandy Boeser Round Rock, TX

We’re in contact immediately. Came the next day to fix the thermostat and were courteous and quick.

6 years ago

Reply from Landmark Home Warranty

Sandy,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 27th, 2018

star star star star star

Nicole Johnson Pearland, TX

Great customer service and speedy call backs. The plumbing contractors that work through them are amainzing too!

6 years ago

Reply from Landmark Home Warranty

Nicole,
Thank you for the 5- star rating! We are so happy to hear that our agents and contractors have been able to provide you with such great and speedy service. We do look forward to servicing you in the future with any home warranty need you might have.
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Dilworth Maricopa, AZ

Two day for landmark to get someone to fix the furnace. I WAS COLD, but when they got there it was fixed quick.

6 years ago

Reply from Landmark Home Warranty

Dilworth, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

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David Noel San Antonio, TX

Landmark took care of my problem and had a service person on my door step the next morning. Service with a smile.

6 years ago

Reply from Landmark Home Warranty

David,

I am please to hear how quickly we were able to service you.

Please do not hesitate to reach out to us for any future needs!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Jan. 29th, 2018

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Bri Straub Twin Falls, ID

Landmark works very fast to get your service fixed. They communicate very well and answer all questions.

6 years ago

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T Olson Medford, OR

Great customer service and they know their products. Questions were answered quickly and efficiently.

6 years ago

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Ty Springer

Repeatedly ignored requests. Repeatedly overcharged. No Help with obtaining refund for overpayment from a vendor they contracted for my repair. Unprofessional staff. Totally crooked company from front to back. What a rip off.

6 years ago

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Shawna Schroeder Nampa, ID

The people you talk to are very friendly and helpful. Using Landmark home warranty puts our minds at ease.

6 years ago

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Breanne Tidwell Salt Lake City, UT

They are really quick to process my claims. Most have been processed within an hour of me making the claim.

6 years ago

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Bill Kent Portland, OR

They have exclusions for EVERYTHING. When they do agree to have someone come out, expect to pay at least a $60 fee... and don't be surprised if they try to seize on something the contractor says to find a way out of covering something. I'd never work with them again.

6 years ago

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Alex Potter Logan, UT

They deny everything. They hang up on you. They send inept contractors that are in on it so they can avoid repairing issues. I had a leaky furnace, and their contractor couldn't find the problem. However, an outside contractor found the problem immediately. Weird how that works! DO NOT USE THIS COMPANY!

6 years ago