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Landmark Home Warranty

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S.W. Spring, TX

Excellent network of contractors that landmark uses!

3 years ago

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Reply from Landmark Home Warranty

Dear S.W., Thank you for taking the time to rate us! We are glad to see that our contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 5th, 2018

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Jeanie Houston, TX

I am not happy with it because the contractors they hire is not efficient and also their premium is raised every year.

3 years ago

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Reply from Landmark Home Warranty

Hello Jeanie, Thank you for taking the time to rate and review us. We greatly appreciate your feedback and are sorry to hear you feel this way. If there is a time you are unhappy with the contractor you are assigned to, you can reach out to Landmark to express your concerns. We will then make the reasonable efforts to make the necessary adjustments. As for the pricing, it is not often they are changed. Landmark has recently updated the warranty to add more coverage than we had before. Please do not hesitate to reach out to directly at for any questions, comments, or concerns you may have. Respectfully, Tiffany Nguyen Customer Relations Manager

Mar. 19th, 2018

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Jeremiah Sexton

Short conversation that was efficient for my needs.

3 years ago

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Reply from Landmark Home Warranty

Jeremiah, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you efficiently! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 27th, 2018

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Eman elmatari McKinney, TX

Very good appointments Quick service Professional

3 years ago

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Reply from Landmark Home Warranty

Eman, Thank you for the great feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 2nd, 2018

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Carla Salt Lake City, UT

It is so easy to start a claim. Super easy instructions.

3 years ago

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Reply from Landmark Home Warranty

Carla, I am so pleased to hear that our processes in opening a claim were easy for you! We do all that we can to eliminate the stress of getting a contractor to your home. Please don't hesitate to reach out for whenever you may need us again! Thank you, Tiffany Nguyen Customer Relations Manager

Jan. 16th, 2018

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Lena Gamble Brigham City, UT

Prompt professional courteous and efficient

3 years ago

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Reply from Landmark Home Warranty

Lena, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

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Kathleen Rohn Salt Lake City, UT

Fast. Easy to file a claim. People are professional.

3 years ago

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Scott American Fork, UT

Great to work with and easy to file claims.

3 years ago

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Eagle Egg Lewisville, TX

They are efficient and responsive to my needs.

3 years ago

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James Richards Nampa, ID

Extremely helpful, courteous and efficient.

3 years ago

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d. trieber Maricopa, AZ

They respond immediately. Never wait long for services.

3 years ago

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Az homeowner Phoenix, AZ

They are prompt and on the ball when handling problems

3 years ago

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Leo Boise, ID

They were prompt in taking care of me when needed.

3 years ago

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Roger Sheley Portland, OR

They are fast, honest, and pay their fair share.

3 years ago

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Sarah Myrtle Creek, OR

They were knowledgeable and nice. They also called to see how everything went.

3 years ago

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Britteni Chandler, AZ

Great service and prompt attention to service calls.

3 years ago

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Mabel Gilbert, AZ

Excellent Service. Great Customer Services

3 years ago

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Tyler Andrus Midvale, UT

Very helpful and efficient in helping us get our house rekeyed.

3 years ago

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Feruza Bektemirova Sandy, TX

Always a great service. A very happy customer

3 years ago

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Deirdre LaGuardia Phoenix, AZ

Landmark is so easy to work with and very helpful!

3 years ago

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G Merritt Humble, TX

Carlos was great in helping me decide the products I needed

3 years ago

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Veera Kistupati Boise, ID

We have great experience in pre-check up and inspection

3 years ago

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Michael Henthorne Philomath, OR

Landmark provides great service w/o hassles.

3 years ago

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daniel mendoza Chicago, IL

Great service and friendly agents and technicians

3 years ago

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Tamara Freeman

Verycourteous and prompt service always?

3 years ago

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Marilyn Greer Saint George, UT

We have been very satisfied with their service when we needed it.

3 years ago

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Reply from Landmark Home Warranty

Dear Marilyn, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 23rd, 2018

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William Fehlberg Midvale, UT

I've been waiting 20 days for a response to my complaint

1 month ago

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Reply from Landmark Home Warranty

Dear Mr. Fehlberg, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we regret the frustration. Please know we appreciate the opportunity to provide our personal assistance to resolve your concerns and hope to restore your faith in the wonderful services Landmark has to offer. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Jun. 7th, 2021

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Sarajane Eisen

very poor customer service and follow through

1 year ago

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Reply from Landmark Home Warranty

Dear Sarajane, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Bonnie Martinez Spring, TX

Poor service regarding my air conditioner

2 years ago

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Reply from Landmark Home Warranty

Dear Bonnie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 2nd, 2019

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Anonymous

charged my card without prior authorization or work order

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 27th, 2019

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chris craft

charge you to tell you they wont cover something, thieves

2 years ago

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Reply from Landmark Home Warranty

Dear Chris, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. The warranty requires a service call fee that is paid to the contractor to diagnose your unit. This fee is due whether your service request is approved or denied. Your dishwasher service request was denied as your unit’s failure was a pre-existing condition. The warranty expects that all covered systems are in good working condition at the start of your effective dates. I would be happy to go over your coverage details if you have any questions. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 15th, 2019

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Doug

They are so cheap. It didn't cover the replacement cost.

2 years ago

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Reply from Landmark Home Warranty

Dear Doug, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 23rd, 2019

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Karen Heiden

Disappointed in what they will take responsibility for.

2 years ago

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Reply from Landmark Home Warranty

Dear Karen, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 18th, 2019

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Anonymous San Antonio, TX

Coverage-always looking to get out of claims

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 10th, 2019

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Joyce Arntson-Morris

I was misled. Feels like bait and switch.

2 years ago

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Reply from Landmark Home Warranty

Dear Joyce, I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2018

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Michael G. Garcia

Poor quality of contractors. Poor follow up.

2 years ago

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Reply from Landmark Home Warranty

Dear Michael, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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Derek

I opened a case over a month ago and it's still not fixed

2 years ago

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Reply from Landmark Home Warranty

Dear Derek, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear your unit has not been repaired. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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Richard Bell

Two months and they couldn't get an air conditioner fixed

2 years ago

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Reply from Landmark Home Warranty

Dear Richard, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your air conditioner. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Gh

Difficult to work with if you have a claim

2 years ago

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Reply from Landmark Home Warranty

Dear GH, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with opening a claim. I would be happy to go over the details of our procedures and coverage with you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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DANNY

efficiency of service and follow through

3 years ago

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Reply from Landmark Home Warranty

Dear Danny, Thank you for taking the time to rate and review us. We would be happy to hear more of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 15th, 2018

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Doug Mesquite, NV

Professional, good follow up, friendly people ...

3 years ago

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Reply from Landmark Home Warranty

Doug, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with good service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . We look forward to the opportunity to help you in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 22nd, 2018

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Adam San Antonio, TX

They do not cover half of what I need done

3 years ago

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Reply from Landmark Home Warranty

Adam, Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. I would like to go over the coverage with you in more detail. Please reach out to me directly at . Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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RJ Riverton, UT'

I waited for days, and weeks to get any service done

3 years ago

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Ray park Salt Lake City, UT'

They really screw you with their small print.

3 years ago

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Anonymous Plano, TX

Poor decision making and problem solving

3 years ago

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Shocked by the fine print Georgetown, TX

Very responsive. Great people. Lousy warranty.

3 years ago

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Won't be renewing San Antonio, TX

Loop holes that allow them NOT to cover your equipment

3 years ago

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Service Carrollton, TX

Bad service, I canceled my insurance!!!!!!!!!!

3 years ago

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unhappyinsoutah

This company did poor contractor follow up

3 years ago

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SWAT Plumbing Shake Down Artists Corsicana, TX

Landmark hires contractors more than 50 miles away

3 years ago

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