Best Company Guarantee Landmark Home Warranty Logo

Landmark Home Warranty

check_circleVerified

star star star star star_border
3,932 User Reviews

8.0

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lisa Chaney

Service provider was incompetent, never came back or called for over 3 weeks.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Lisa, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with the contractor. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Beggs

Denied service that should have been covered

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Beggs, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lee McKenzie

Terrible service in two seperate scenarios. Will not use again

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Lee, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mike

Doesn't save me much money when I need them.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Mike, Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Clint Hughey

I have now had 3 claims and none of them have been helpful at all!

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Clint, Thank you for taking the time to rate and review us. I am sorry to hear we have not been helpful to you. I would like to speak with you directly about your concerns. Please reach out to me at . I look forward to the opportunity to assist you. Sincerely, Tiffany Nguyen Customer Relations Manager

May. 1st, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ada

We have received extremely poor customer service and long hold times

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Ada, I am sorry to hear of your experiences with our customer service. We appreciate the time you have taken to share your feedback. It is taken very seriously and I would like to look into your concerns in more detail. Please reach out to me directly at . I look forward to the opportunity to assist you. Sincerely, Tiffany Nguyen Customer Relations Manager

May. 1st, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Prashant Narain and NirmalaAryal

Most of the appliances in the house is not covered by Landmark.

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Hello Prashant and Nirmala, Thank you for taking the time to rate us. We appreciate your feedback. The warranty does cover your major appliances such as: air conditioning and heating system, and water heaters. We also cover smaller appliances such as: garage door, garbage disposal, dishwasher, over, range and cooktop, microwave, refrigerator, washer, dryer, and central vacuum. Along with your appliances, we cover the electrical and plumbing within the perimeter of your homes foundation. Is there a specific appliance you are looking for? I would be happy to answer any coverage questions you may have. You can reach me directly at . I look forward to hearing from you. Respectfully, Tiffany Nguyen Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Pat Austin, TX

They refuse to fix things that are not working properly.

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Pat, Thank you for your honest feedback! I am sorry to hear that you are not satisfied with our coverage that we offer. I would like to be able to go over our coverage in detail with you. Please reach out to me directly at so that we can go over the details of your coverage. Thank you, Cheyenne Rapier Customer Relations Manager

Feb. 12th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mike North Salt Lake, UT

Landmark Home Warranty is not consistent with their claims process.

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Mike, I apologize for the inconsistencies. I want to be sure this does not continue and would like to go over your experience in more detail. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

JCF Richmond, UT

Not happy with the way that they got out of paying a claim that I had.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tyler New York, NY

Poor communication and follow up with me, (the home owner), and the contractor.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous Phoenix, AZ

You ignore my billing questions. I will not be signing up again.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Frank

They took way too long to process my problem

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ken Maricopa, AZ

Awful service; a high of 102 w/ a/c failure does not constitute an emergency!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

me

always have to wait a week to get service

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Ken and Melissa Irvin Dallas, TX

slow at processing and approving repairs

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Eric Trevino Mesquite, TX

Never returned my calls for approval on repair. Just left me hangin

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Brittany Jackson Liberty Hill, TX

Too much of long hold times and miscommunicated product!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kristine Murray Mesa, AZ

Items not covered, poor customer service,

3 years ago

star star star star star

Lee Saint George, UT

They are always great and very easy to work with

1 year ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Lee, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 25th, 2020

star star star star star

Diana Wilson Boise, ID

quick to respond and get necessary services out

1 year ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Diana, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 2nd, 2019

star star star star star_border

Pamela Jeanne Portland, OR

Have not used services yet but the person I signed up with was delightful!!

1 year ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Pamela, We are pleased to hear you were properly assisted in getting your home warranty. We are here to provide you with a peace of mind when it comes to your home. If you have any questions, please do not hesitate to reach out to us. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 14th, 2019

star star star star star_border

Sandy Hunt Ogden, UT

I feel they have always been way too work with and friendly.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Sandy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Mar. 5th, 2019

star star star star star_border

Ken

The service is great, but I feel like it's starting to get too expensive.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Ken, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 28th, 2018

star star star star star

Rob

Great assistance in getting repairs done

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Deat Rob, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Suchinth Murthy

Great, on time service and value for money

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Suchinth, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Ele Parrott

quick response easy to work with good followo-up

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Ele, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

veronica martinez

quick response, very thorough, customer service excellent,

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Veronica, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Dave

They had someone here right away when we called them.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Dave, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star_border

Amol

Quick service. Never had to use them for anything major yet.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Amol, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Mark

Excellent customer service and response to claims.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Mark, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Kathryn Lymath

You take care and get the job done in a timely manner

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Kathryn, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Kurt Wojick

Landmark seems to take the customer's side on claims

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Kurt, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

star star star star star

Shelley Como, TX

Any problem has been quickly and professionally resolved

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Shelley, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 17th, 2018

star star star star star

EDWARD Wyatt Bullhead City, AZ

I thank them for their quick response to our claim.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Edward, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 3rd, 2018

star star star star star

Jessie Gonzalez Spring, TX

Very professional and friendly fast to get the job done

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Jessie, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 28th, 2018

star star_border star_border star_border star_border

Anonymous Sandy, TX

I tried numerous time to get them to earn my business and no one called me back. I do not understand how there is such a high customer rating.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 27th, 2018

star star star star star

Marquis Bundy Phoenix, AZ

The service was prompt and professional.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Marquis, Thank you for your review and rating! We are glad to hear that our agents and contractors have been able to service you in a timely manner. We cannot wait to continue providing you with remarkable service. Do not hesitate to reach out us for all your warranty needs. Thank You, Cheyenne Rapier Customer Relations Manager

Sep. 24th, 2018

star star star star star

Brian Kozerski

Timely response to my claim top rate service vendor

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Brian, We are pleased to hear that we have been able to service you in a timely manner! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager

Sep. 20th, 2018

star star star star star

Ramon Gonzalez Phoenix, AZ

Always friendly, professional services.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Ramon, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 10th, 2018

star star star star star

Alfred G Sahuarita, AZ

Outstanding service, customer commitment

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Alfred, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 31st, 2018

star star star star star

Kay Bunmungmee Waxahachie, TX

very professional and prompted response.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Kay, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 30th, 2018

star star star star star

JUAN Arellano

Very prompt and helpful. So easy the request process.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Juan, We are glad to see that our agents and contractors have been able to provide you with helpful service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 9th, 2018

star star star star star

Juan Cains Rhome, TX

Excellent customer service, quick response

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Juan, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 7th, 2018

star star star star star

Tiffany Champieux Round Rock, TX

Easy experience and helpful people. Good communication.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Tiffany, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 7th, 2018

star star star star star_border

Chris Fowler Logan, UT

I have had no troubles so far in the two claims I’ve made with Landmark.

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Chris, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 7th, 2018

star star star star star

Doreen Salt Lake City, UT

They were easy to work with and got the job done right!

2 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Doreen, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 3rd, 2018

star star star star star

Eliseo Austin, TX

Great response time, went over options and cover with me.

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Eliseo, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 23rd, 2018

star star star star star_border

Nicholas Wilson Riverton, UT

Quick to respond to claim made. Landmark had great customer service.

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Nicholas, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 16th, 2018

star star star star star_border

Allie Austin, TX

Easy to schedule a service request, gave clear expectations of next steps

3 years ago

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Dear Allie, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier Customer Relations Manager

Jul. 5th, 2018

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information