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Landmark Home Warranty

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4,066 User Reviews

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NjfgV Reno, NV

Great response time and follow-up. The contractor was speedy and honest with the timeline.

2 years ago

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Reply from Landmark Home Warranty

Dear NjfgV, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 9th, 2019

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Narin Seera

Excellent customer service. They don't look for loopholes for not to honor the warranty.

2 years ago

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Reply from Landmark Home Warranty

Dear Narin, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 22nd, 2019

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Peter

They are always quick to get me service and their customer service is excellent.

2 years ago

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Dave C Schertz, TX

Excellent service. Fast response to my call. Sent an excellent company to fix my problem.

2 years ago

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Reply from Landmark Home Warranty

Dear Dave We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

Mar. 22nd, 2019

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Amanda A Chandler, AZ

Everyone I have been in contact with has been helpful & kind. So glad we went with Landmark!

2 years ago

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Reply from Landmark Home Warranty

Dear Amanda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 16th, 2019

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Elia Pacheco

Quick response time, great customer service, quick scheduling for services requested.

2 years ago

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Reply from Landmark Home Warranty

Dear Elia, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

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Vincent Tracey

Fast, friendly service. Good price. Venders they use are top notch. Follow up is great.

2 years ago

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Reply from Landmark Home Warranty

Dear Vincent, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

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Elaine Jensen

I get help right away and they handled past repeat visits till repair was resolved.

2 years ago

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Reply from Landmark Home Warranty

Dear Elaine, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 27th, 2018

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Ryan Wilson Queen Creek, AZ

Landmark was wonderful in getting our pool filter taken care of. It was a pleasant experience!

2 years ago

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Reply from Landmark Home Warranty

Dear Ryan, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Nov. 1st, 2018

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Adam Cibolo, TX

The ease of claims and their follow up game on their associated repair companies is amazing.

3 years ago

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Reply from Landmark Home Warranty

Dear Adam, Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

Sep. 20th, 2018

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Kaylee Gwilliam Tooele, UT

This company always has fast and reputable customer service. They are always pleasant to talk with.

3 years ago

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Reply from Landmark Home Warranty

Dear Kaylee, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 30th, 2018

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Carla castillo Argyle, TX

They do a great job with finding knowledgeable contractors who are quick to come out

3 years ago

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Reply from Landmark Home Warranty

Dear Carla, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 24th, 2018

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Whitney Hillier Sandy, UT

Gina was very friendly and kind! The service was scheduled quickly and done on time.

3 years ago

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Reply from Landmark Home Warranty

Dear Whitney, We are glad to see that our agents and contractors have been able to provide you with timely and kind service. We appreciate your feedback and hope to continue to provide remarkable service for you! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 13th, 2018

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Larry Houston, TX

Minimal contractors for the fourth largest city in the country, scheduling takes forever, didn’t even fix my appliance, and are giving me enough money to replace the appliance that is covered.

3 years ago

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Reply from Landmark Home Warranty

Dear Larry, I am sorry to hear about your experience. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like to go over the details of your concerns with you to appropriately address them. Please reach out to me directly at . I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 18th, 2018

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Elizabeth M Welsh Scottsdale, AZ

Quick to schedule service. Good coverage on warranty. Excellent customer when I need questions answered

3 years ago

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Reply from Landmark Home Warranty

Dear Elizabeth, We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 28th, 2018

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yemira La Porte, TX

Landmark found someone to service my refrigerator within 24 hours. Process was smooth and easy .

3 years ago

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Reply from Landmark Home Warranty

Yemira, Thank you for the great review! We are glad to hear that the assigned contractor was able to service you in a timely manner. We look forward to servicing you in the future with all your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager

Jun. 21st, 2018

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Connie Sandoval San Antonio, TX

LHW entire staff always professional & have exceptional contractors. I will recommend to friends, family & co workers.

3 years ago

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Reply from Landmark Home Warranty

Dear Connie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 20th, 2018

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Amanda

Have used the a few times for cooling and heating issues and all times have been very easy

3 years ago

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Reply from Landmark Home Warranty

Dear Amanda, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 19th, 2018

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Joe Orbeck Garden City, ID

Good response on service calls. Emails that are reminders that are helpful for proper home maintenance.

3 years ago

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Reply from Landmark Home Warranty

Dear Joe, We are glad to see that our agents and contractors have been able to provide you with responsive 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 15th, 2018

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Angela Olvera Boise, ID

I had an issue with my air conditioner and they were so wonderful about getting the help I need.

3 years ago

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Reply from Landmark Home Warranty

Dear Angela, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 8th, 2018

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Hollie Baumeister Humble, TX

Fast and friendly service every time. We have used them multiple times over a year and a half .

3 years ago

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Reply from Landmark Home Warranty

Dear Hollie, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 5th, 2018

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Eloy Garsez Cibolo, TX

Very helpful agents, quick and professional technicians and our plumbing problem was fixed correctly.

3 years ago

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Reply from Landmark Home Warranty

Hello Eloy, We are glad to see that our agents and contractors have been able to provide you with 4-star service with your plumbing. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . Respectfully, Tiffany Nguyen Customer Relations Manager

Apr. 16th, 2018

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Jennifer Brinton Park City, UT

The warranty more than paid for itself. Landmark representatives were always responsive.

3 years ago

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Reply from Landmark Home Warranty

Hello Jennifer, Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service and a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Respectfully, Tiffany Nguyen Customer Relations Manager

Apr. 16th, 2018

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Adriana Hrincescu Dallas, TX

Very easy to communicate with Landmark Home Warranty. They always answer very quick and prompt.

3 years ago

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Reply from Landmark Home Warranty

Hello Adriana, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Respectfully, Tiffany Nguyen Customer Relations Manager

Apr. 10th, 2018

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maria e steck Salt Lake City, UT

Really good company every time I call the answer fast they always give me the best customer service

3 years ago

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Reply from Landmark Home Warranty

Hello Maria, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Respectfully, Tiffany Nguyen Customer Relations Manager

Apr. 2nd, 2018

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Kelly Sandy, UT

Had an old furnace and the parts were no longer available. Landmark approved a new furnace install.

3 years ago

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Reply from Landmark Home Warranty

Hello Kelly, Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5- star service for your furnace. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager

Mar. 8th, 2018

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Chelsie Roy, UT

They are quick to respond. They have a service guy calling me within less than 24 hours.

3 years ago

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Reply from Landmark Home Warranty

Chelsie, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 22nd, 2018

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Jennifer Collins Idaho Falls, ID

They were very quick in getting someone here. The man hired was very professional. Very pleased.

3 years ago

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Reply from Landmark Home Warranty

Jennifer, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 27th, 2018

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Diana Knapp Tucson, AZ

Response is fast, contact from Vendor to set an appointment was also fast, all within an hour.

3 years ago

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Reply from Landmark Home Warranty

Diana, We are pleased to hear we have been able to provide timely service for you! Please do not hesitate to reach out to us for any questions/concerns you may have! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 1st, 2018

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Sean Bailiff Sandy, TX

Very friendly and their service is always prompt. I've been extremely pleased with Landmark.

3 years ago

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Reply from Landmark Home Warranty

Sean, Thank you for the feedback! We are happy to be able to provide you with such remarkable service. Please feel free to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Kirsten Van Ginkel West Jordan, UT

We got the warranty when we bought our home. They are amazing. Appliances, roof, etc.

3 years ago

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Reply from Landmark Home Warranty

Kristen, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |

Feb. 1st, 2018

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JeffreyWadley

When I call with a issue I need taken care of, Land mark has just the right person for me.

3 years ago

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David B Garden City, ID

Had a problem,landmark took care of it.There was no hassle,very organized and smooth.

3 years ago

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Cindi Musick Keller, TX

Have dealt with the most twice for warranty issues and both handled timely and effectively.

3 years ago

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David Rithman Boise, ID

Had a great experience with a electrician that came to fix the lights in my garage a few weeks ago.

3 years ago

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Angie Roy, UT

Great company! I was very happy to learn that my plumbing was covered on my plan! My agent was very nice.

3 years ago

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Kathie L Holder Boerne, TX

Landmark has been very helpful and timely in providing swift and proper repairs to our A/C system.

3 years ago

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Alex Dobbs

They were very quick to reply, fix the problem, and get the job done. Thanks!

4 years ago

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Susan Perez Huntington Beach, CA

The service I received at Landmark was very professional and promt !!! Would highly recommend !!!

4 years ago

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Li

Quick and excellent customer servicess. I have two properties covered by Landmark home warranty.

4 years ago

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Adam B Eagle Mountain, UT

They have a fast and easy online ordering process. I haven’t had to file a claim but am hopeful it will be just as easy.

2 years ago

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Reply from Landmark Home Warranty

Dear Adam, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home and look forward to the opportunity to assist you. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Nov. 6th, 2018

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Disappointed

There was no communication when I put in a claim.

11 months ago

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Sylvie

Seems like they look for reasons not to help.

1 year ago

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Tracy Phillips Parma, ID

Horrible service response over an hour every time you call do not receive a call back

1 year ago

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Reply from Landmark Home Warranty

Dear Ms. Philips, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your service request for the faucet and dryer. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know the service contractor has advised that the control board for the dryer requires replacement and the part is expected to arrive on September 21. In addition, Landmark has requested pricing toward replacement of the tub spout. We actively working both requests and will ensure that positive resolution is achieved on your behalf. Thank you again for your consideration. Landmark Home Warranty

Sep. 18th, 2020

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Josh Roseburg, OR

Great customer service. Great on time service and call backs for bad work seem good.

1 year ago

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Dean S. Aldous

I had a problem with my oven and it took about a week and it was fixed.

1 year ago

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EB

It takes a long time for repairs and the contractors that they send out are awful.

1 year ago

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Reply from Landmark Home Warranty

Dear EB, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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OC Eke Yuma, AZ

Not very helpful and they seem more concerned about saving money plus their contractors are sub-par

1 year ago

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Reply from Landmark Home Warranty

Dear OC Eke, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Cathy White Safford, AZ

Lack of contractors and have subpar contractors on contract

1 year ago

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Reply from Landmark Home Warranty

Dear Cathy, I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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John B.

Takes forever to talk to real person. (45min) Vendors are unreliable for the most part.

1 year ago

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Reply from Landmark Home Warranty

Dear John, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 22nd, 2019

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