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Landmark Home Warranty

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6.7

Overall Score

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Annonomus

Great customer service within the company, Benefits could be better.

6 years ago

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Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear we have been able to provide great services to you. I would like to ask if there are specific benefits you are looking for. Landmark strives to better our company to help our homeowners with as much as we can. Your feedback is very valuable to us and is taken very seriously.

You can reach me directly at if you wish to discuss this in more details.

I look forward to hearing from you!

Respectfully,

Tiffany Nguyen | Customer Relations Manager

Feb. 14th, 2018

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Barbara Montgomery, TX

Fast ,courtesy service. Polite ,efficient

6 years ago

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Reply from Landmark Home Warranty

Barbara,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Billie Smith Houston, TX

Great customer service and prompt follow up.

6 years ago

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Reply from Landmark Home Warranty

Billie,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

Cindy Grand Prairie, TX

They came in time when they were supposed to

6 years ago

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Reply from Landmark Home Warranty

Cindy,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

Dan Hurst, TX

prompt service and experienced s]technicians

6 years ago

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Reply from Landmark Home Warranty

Dan,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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4 Tomball, TX

We had a hard time getting someone to come out and fix the heater.

6 years ago

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Reply from Landmark Home Warranty

G9,

I'm sorry to hear that it was hard to get repairs. You can call into the office, if you're ever concerned and we will address it appropriatly. Thank you for taking the time to rate and review us.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

5 Irvine, CA

Timely response. Considerate services. Good repair.

6 years ago

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Reply from Landmark Home Warranty

Gary,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

5 Brian Head, UT

Nice friendly people and the service was quick.

6 years ago

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Reply from Landmark Home Warranty

Jason,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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3 Yuma, AZ

Purchased warranty, didn't realize I would have to pay for the unit needed to be replaced.

6 years ago

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Reply from Landmark Home Warranty

JByrum,

Thank you for taking the time to leave us your feedback. I am sorry to hear you had to pay for a replacement. I would like to review your service request, so I can properly address your concerns.

You can reach me directly at .

I look forward to speaking with you.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

5 Nampa, ID

Ive used them twice, quick response and painless

6 years ago

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Reply from Landmark Home Warranty

Jill,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

5 Austin, TX

Great coverage and customer service. Highly ethical.

6 years ago

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Reply from Landmark Home Warranty

Jeff,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

5 Yuma, AZ

Experience was fast and professional. No issues at all

6 years ago

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Reply from Landmark Home Warranty

JP AZ,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

Julie A Howie Maricopa, AZ

They were prompt, the contractors they sent were great

6 years ago

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Reply from Landmark Home Warranty

Julie,
Thank you for the review! We are pleased to hear that the contractor that was selected for your situation was able to get things taken care of for you. Please reach out to us directly for any of your future warranty needs. Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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justus Sherman, TX

Service was done at the right time and perfect

6 years ago

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Reply from Landmark Home Warranty

Justus,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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LINDA D. Phoenix, AZ

Employees attentive and excellent providers

6 years ago

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Reply from Landmark Home Warranty

Linda,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.

Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Melisa Foss Layton, UT

Very helpful with finding the correct contractor for the job.

6 years ago

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Reply from Landmark Home Warranty

Melisa,
Thank you for the review! We are pleased to hear that the contractor that was selected for your situation was able to get things taken care of for you. Please reach out to us directly for any of your future warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

Michael AZ Queen Creek, AZ

Ease of use and good value compared to other companies

6 years ago

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Reply from Landmark Home Warranty

Michael,
Thank you for the rating! We are glad to hear that the services we have to offer are found to be easy to use! Please reach out to us directly for any of your future warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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anonymous Boerne, TX

Good service overall, but frustrating when contractors are less than stellar.

6 years ago

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Reply from Landmark Home Warranty

Anonymous,
Thank you for the feedback! We are sorry to hear that there have been frustrations with the contractors that have been sent out. If you would like to have us go over these services in detail, please feel free to reach out to us directly.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Neena Houston, TX

Nothing but very good experience with Landmark.

6 years ago

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Reply from Landmark Home Warranty

Neena,
Thank you for the 5- star rating! We are pleased to hear that we have been able to provide you with such great services. We want to thank you for being a loyal member of the Landmark family. Please reach out to us directly for any of your future warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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star star star star star

Richard Rhodes Green Valley, AZ

Fast service, and quick repair. Thank you.

6 years ago

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Reply from Landmark Home Warranty

Richard,

Thank you for your review! Landmark does all that we can to ensure our homeowners are getting the service they deserve in a timely manner!

Please do not hesitate to reach out to us in the future for any assistance you may need!

Thank you,

Tiffany Nguyen | Customer Relations Manager |

Feb. 8th, 2018

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star star star star star

Renee Bentley Meridian, ID

Quick Service friendly service and they get the job done!

6 years ago

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Reply from Landmark Home Warranty

Renee,
Thank you for the rating! We are pleased to hear that we have provided you with quick friendly service. We are glad to have you as part of the Landmark family. We look forward to servicing you in the future. please reach out to us for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Ruby San Antonio, TX

They are fast and effective. Very polite when I talked to them on the phone.

6 years ago

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Reply from Landmark Home Warranty

Ruby,
Thank you for the great feedback! We are glad to hear that we have been able to provide you with the fast and effective services you have needed. Please reach out to us directly in the future for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Shar Plano, TX

The representative insisted my pipe break was in my yard despite the plumbing report I sent him showing it was 12' inside the wall of the house

6 years ago

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Reply from Landmark Home Warranty

Shar,
Thank you for your honest feedback. I am sorry to see that your experience was not 5- Star worthy. We do not cover for any outside plumbing, If you do have an invoice stating that the break is within the foundation of the home; we can review that for possible coverage. I would like to review the claim you had in detail. Please reach out to me directly so that I can look into the plumbing situation you had.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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star star star star star

anonymous Saint George, UT

Customer service is fantastic, polite, and quick

6 years ago

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Reply from Landmark Home Warranty

Anonymous,
Thank you for the rating! We are pleased to hear that we have been able to provide you with such great services. We do look forward to helping you in the future. Please feel free to reach out to us directly for any of your future warranty needs.
Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Anonymous Houston, TX

Repairs took almost 3 months, spent more time on phone with landmark than the acutrual service took

6 years ago

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Reply from Landmark Home Warranty

Anonymous, I'm sorry to hear of your experience. That is not the expected length of time for a service request. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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star star star star star

Pam Weatherford, TX

So far it has been very easy to work with Landmark

6 years ago

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Reply from Landmark Home Warranty

Pam, Thank you for your review. We hope to continue providing remarkable service to you! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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star star star star star

Melissa Meridian, ID

Easy, prompt, great customer service, and helpful

6 years ago

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Reply from Landmark Home Warranty

Melissa, Thank you for your review! We're please to hear we have been able to provide great service and have been of assistance to you. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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star star star star star

Summer Sweeney Boise, ID

Landmark is extremely responsive and Summer W is the best.

6 years ago

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Reply from Landmark Home Warranty

Summer, Thank you for your review! We're happy to hear we are responsive when needed! Please do not hesitate to reach out to us for any assistance you may need! Thank you! Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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star star star star star

Jill Sherman, TX

They stay in contact to follow up on case

6 years ago

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Reply from Landmark Home Warranty

Jill,

We appreciate your review! We are happy to hear you were kept up to date on your service request!

Please do not hesitate to reach out to us in the future for any assistance you may need!

Thank you,
Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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star star star star star

GREG Glendale, AZ

good people who are customer service oriented

6 years ago

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Reply from Landmark Home Warranty

Greg,
Thank you for the 5-star review! We are glad to hear that we were able to provide you with the remarkable service that you needed. We look forward to servicing you in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Steve Prairieville, LA

Very respsonsive to calls and requests for service

6 years ago

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Reply from Landmark Home Warranty

Steve,

Thank you for the great feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Ginger Brewer Haslet, TX

Very easy to work with and quick response.

6 years ago

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Reply from Landmark Home Warranty

Ginger,

Thank you for your great feedback! we are pleased to hear that we have been able to provide you with remarkable service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Don West Washington, UT

Fast, honest and reliable in my opinion.

6 years ago

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Reply from Landmark Home Warranty

Don,

Thank you for the 5-star review. We are very pleased that we have been able to provide you with remarkable service. We are glad to have you experience the Landmark family. Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

J & T Eagle Mountain, UT

They are easy to work with and have saved us lots of money.

6 years ago

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Reply from Landmark Home Warranty

J&T,

Thank you for the 5-star review! We are pleased to hear that we have not only been able to provide you with remarkable service by save you money in the process! We look forward to helping you in your warranty needs moving forward. Please do not hesitate to reach out to us.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Dennis Smith San Antonio, TX

because they have always done what they said they would do

6 years ago

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Reply from Landmark Home Warranty

Dennis,

Thank you for the 5-Star rating! We are glad to hear that we have been able to service you and look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Paul Cedar Park, TX

Responsive and always fair when it comes to claims.

6 years ago

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Reply from Landmark Home Warranty

Paul,

Thank you for the 5-star review! We are glad to hear that we were able to provide you with the remarkable service that you needed. We look forward to servicing you in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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star star star star star

Anonymous Henderson, NV

Always had excellent service on every call

6 years ago

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star star star star star

Queen Addison, TX

I did not have any problems and they always do a follow up.

6 years ago

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star star star star star

not sure Magna, UT

great service, quick, easy, great vendors

6 years ago

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star star star star star

Larry Elkington Washington, UT

They have been very responsive when a claim has been filed.

6 years ago

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star star star star star

Giovanni Beaverton, OR

very good response time and customer service

6 years ago

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star star star star star

Barbara LoisGuarisco

Everyone I deal with, was very nice and helpful

6 years ago

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star star star star star

Scott Griffith Middleton, ID

Very easy to use. Very quick to answer questions.

6 years ago

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star star star star star

Linda Kinser Cottage Grove, OR

I have only had good interaction with them, no problems.

6 years ago

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star star star star star

Patrick Sandoval Herriman, UT'

They have always covered my claims and have been great at

6 years ago

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K.R. or Anonymous Garden City, ID'

It was offered to us when we purchased our home and it's an adequate service.

6 years ago

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Dorothy Lee Ramos And Richard Caywood Florence, OR

We've only had to use it for one little incident and they handled it just fine.

6 years ago

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star star star star star

Great service Vail, AZ'

Fast, easy and efficient both times I have used them.

6 years ago

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star star star star star

Susan M. Holecheck St George, UT'

They are always quick responsive and friendly

6 years ago

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star star star star star

Michelle Herriman, UT

They have helped us many times and have done a great job

6 years ago