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Landmark Home Warranty

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4,090 User Reviews

7.9

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Joel and JulieKennedy

everything was handled quick and professionaly

3 years ago

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Reply from Landmark Home Warranty

Hello Joel and Julie, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Mar. 12th, 2018

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Sarah Portland, OR

Great response time and appointment setup

3 years ago

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Reply from Landmark Home Warranty

Sarah, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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service in Idaho Kingsburg, CA

Challenging to open a claim by phone on the weekend

3 years ago

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Reply from Landmark Home Warranty

Hello, Thank you for taking the time to rate and review us! I'm sorry to hear it is hard to open a service request on the weekends. We are opened 24/7 to assist you in opening a request and you can also go online to do so! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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anonymous Sandy, UT

Efficient, timely, and nice to work with.

3 years ago

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Reply from Landmark Home Warranty

Hello, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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Fonti Scottsdale, AZ

It required two calls to put my. Claim in properly

3 years ago

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Reply from Landmark Home Warranty

Fonti, Thank you for taking the time to rate and review us! I am sorry to hear it took more than one call to open your claim. We do all that we can to assist our homeowners in a timely manner. We appreciate your feedback and take it very seriously. We hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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none San Antonio, TX

they choose very small companies to do work which limits availability and quality of their work.

3 years ago

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Reply from Landmark Home Warranty

Hello, Thank you for providing us with your feedback. We take it very seriously and it will be passed to the proper department. Landmark strives to better our processes for our homeowners and appreciate you taking the time to let us know. You can reach me directly at to go over any of your concerns in more detail. Respectfully, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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Better off without Landmark Plano, TX

They pay for very little! I mean they really pay up on anything

3 years ago

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Reply from Landmark Home Warranty

Hello, Thank you for taking the time to provide us with your feedback. We are sorry to hear you feel this way. I would like to properly address your concerns. Please reach out to me directly at . Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 21st, 2018

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Linda Nye Ogden, UT

it was because they had my problem solved quickly .

3 years ago

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Reply from Landmark Home Warranty

Linda, Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs. Thank you Cheyenne Rapier Customer Relations Manager

Feb. 13th, 2018

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Michael Buda, TX

Not communicating with us well on our last request.

3 years ago

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Reply from Landmark Home Warranty

Michael, Thank you for the feedback! We are glad to hear that for the most part you have been pleased with our services. We are sorry to hear that there have been some frustrations with our commutation. If you would like to go into details with those frustrations, please reach out to us directly. Thank you, Cheyenne Rapier Customer Relations Manager

Feb. 13th, 2018

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Raquel Salt Lake City, UT

after paying for the warranty, a deductible is still required for any services

3 years ago

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Reply from Landmark Home Warranty

Raquel, Thank you for the feedback! We are sorry for any frustrations that the service call fee has caused. The deductible is for the diagnosis of the units. This is similar to a copay that you would pay to the doctor for a visit. If you have had a recent situation with a service call that you would like to have review, please feel free to reach out to me directly. Thank you, Cheyenne Rapier Customer Relations Manager

Feb. 12th, 2018

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Misty San Antonio, TX

I think they should have a larger variety of contractors.

3 years ago

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Reply from Landmark Home Warranty

Misty, Thank you for your feedback. We are building our in-network list of contractors. We have representatives who are out in the field everyday to build more and more relationships with independent contractors. When opening a service request, we choose the most available contractor in your area. If there are ever any concerns, please do not hesitate to reach out to your claims manager to address them properly. Thank you for taking the time to leave us your review, we appreciate it! Respectfully, Tiffany Nguyen Customer Relations Manager

Feb. 5th, 2018

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Holly Salt Lake City, UT

Never paid for anything other than heater maintenance. Plumbers never could not clear drains.

3 years ago

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Reply from Landmark Home Warranty

Holly, I'm sorry the plumbers have not been able to clear your drains. Are you still needing assistance with them? I'd be happy to look into the situation to help you. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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David Schneider-Broker Better Homes and Gardens Real Estate Bradfield Properties Austin, TX

Incompetence in communication and offering me a service provider that is in my view unprofessional.

3 years ago

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Reply from Landmark Home Warranty

David, thank you for stating your frustrations. I'm sorry we have not been up to par on our communication. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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don Frisco, TX

easy to work with, but not all too easy to reach by phone

3 years ago

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Reply from Landmark Home Warranty

Don, our representatives do all that they can to be as available to answer your call. There are other methods you can use to reach us as well. A service request can be opened online. There is also a chat feature during business hours that you can utilize. We also communicate via email as well. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Cannon Meridian, ID

4 out of 5 means good ranking- good service, decent value

3 years ago

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Reply from Landmark Home Warranty

Cannon, Thank you for the great review! We are glad to hear that you have been pleased with our services. We would like to help in any way that we can in making this a 5- Star review. Please feel free to reach out to us for all of your home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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David Cypress, TX

They have been responsive to our issues.

3 years ago

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Reply from Landmark Home Warranty

David, Thank you for the honest feedback! We are happy to hear that we have been able to resolve the issues that you have in a timely manner. Please feel free to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Jason Nephi, UT

Very good service, quick action on service calls

3 years ago

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Reply from Landmark Home Warranty

Jason, Thank you for the 4-star review. We are very pleased that we have been able to provide you with remarkable service. We are glad to have you experience the Landmark family. Please feel free to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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quick response Vernal, UT

The were here when we needed within 24 hours call

3 years ago

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Reply from Landmark Home Warranty

Homeowner, Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. We look forward to providing this type of service to you in the future. Please do not hesitate to reach out to us for all future home warranty needs. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Dowecheatemandhow!!!! (Do we cheat them and how!) Caldwell, ID

Its typical INSURANCE, you buy it and they don't give the service. Just excuses of what isnt covered.

3 years ago

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Reply from Landmark Home Warranty

Homeowner, Thank you for the detailed feedback. We are sorry to hear that you have been less then pleased with the services provided. I would like to go over your coverage and the options you have with that coverage in detail. If you would like to get those details, please feel free to reach out to me directly. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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contractor quality Plano, TX

good value, good customer service, very average to sub par contractors

3 years ago

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Reply from Landmark Home Warranty

Homeowner, We are pleased to receive your feedback. We are happy to hear that our agents have been able to provide you with remarkable service. I would like to go over the service you received from our contractors in detail to see what I can do to help with that service. Please feel free to reach out to me directly. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Jacob Salt Lake City, UT

the service is good, but they are a bit pricey

3 years ago

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Reply from Landmark Home Warranty

Jacob, Thank you for the feedback! We are very pleased to hear that your experience with us is worth a 4-star rating. I am sorry to hear that your feedback details that we pricey. If you would like to go over the pricing with you in detail I would be happy to help in any way that I can. Please feel free to reach out to me directly for details on the pricing of the warranty. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Front window Syracuse, UT

Because of the contractors they hired. We had to have many things redone.

3 years ago

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Reply from Landmark Home Warranty

Front Window, Thank you for the honest feedback. We are sorry to hear that you have not been pleased with the contractors that have been out to resolve the situations at your home. I would like to go over your account to see if there is anything that I can do to help you. If you would like to go over this in detail, please reach out to me directly. Thank you, Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Sarina L. Sierra Vista, AZ

I wish we could chooses service provider.

3 years ago

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Lis Meridian, ID'

Most things that have gone wrong are not covered

3 years ago

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Laura Davis Canby, OR

They couldn't fix my oven door They came out 2 times

3 years ago

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Kenny Denton, TX

ease of service, promptness of service calls and follow up.

3 years ago

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pierrot Sandy, UT

they sent sub who was incompetent, didn't care about the job or how to fix it.

3 years ago

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David Salt Lake City, UT'

It is not worth to buy this warranty, becasue the cost is higher than that without warranty.

3 years ago

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Reed Bowles Ogden, UT

The service came with the house and it has worked well.

3 years ago

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Jack C House Salt Lake City, UT

The service was chosen for me and we used it when we moved into our house.

3 years ago

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Jim Wahlstrom Sun City, AZ

Quick response to my a/c problem this past September.

3 years ago

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Robin Chandler, AZ'

The product as written protects landmark with very little protection for the buyer.

3 years ago

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Javier Ayala Austin, TX

So far it is been problematic getting reputable and reliable services

3 years ago

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Tyson Washington, UT

Very helpful claims managers. Also Great and quick service

3 years ago

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David Gremillion San Antonio, TX

As long as there are "tangible" issues, Landmark is great.

3 years ago

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Xiuyun Lin And Na Teng And Zhaoyuan Lin Draper, UT

They're pretty good, and they've fixed the things I need.

4 years ago

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Michael And Melissa Morrow Coppell, TX

Service has been great

4 years ago

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Jeremy Mitchell Hewitt, TX

They are not very meticulous.

4 years ago

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Vicky Roloson Eagle, ID

Informative, sincere if I have ever had questions.

4 years ago

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Won't Renew, Peoria, AZ Peoria, AZ

Too many exclusions on coverage. Also, issue with poor customer service with a couple of contractors.

4 years ago

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Quick & reliable ! Henderson, NV

Great quick service as always ! Customer service very good

4 years ago

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SUSAN DALTON Friendswood, TX

Did not replace my HVAC system. All you service men told me a 25 year old HVAC system need to replaced.

4 years ago

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Ed Anderson Chandler, AZ

Good work, warranty and on time service.

4 years ago

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Robbie Sweidel Salt Lake City, UT

They were very helpful and prompt with my repair.

4 years ago

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Elizabeth Quick Coppell, TX

Rated 9 for price, wait time, selection of contractors

4 years ago

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Cheryl Lehi, UT

The job got done in a timely matter.

4 years ago

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Vanessa Asgari

Poor customer service, poor communication, no sense of urgency, extremely cheap support towards new unit

4 years ago

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Mari Meridian, ID

My experience with them has been good. Their customer support is very helpful.

4 years ago

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Hector Batista-Rodriquez Grand Prairie, TX

Because the good service and profesionalism ...

4 years ago

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Lori Passey

Excellent! Responsive to our needs.

4 years ago

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