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Landmark Home Warranty

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6.7

Overall Score

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Cameron Garner

Excellent service, incomplete/unreliable coverage. Also subcontractors are hit and miss.

5 years ago

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Reply from Landmark Home Warranty

Dear Cameron,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way about our coverage and contractors. I would be happy to answer any coverage questions you may have. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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star star star star star

CVM

Happy with the coverage that Landmark provides

5 years ago

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Reply from Landmark Home Warranty

Dear CVM,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Cristi W

Always easy to work with and very quick to respond and help

5 years ago

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Reply from Landmark Home Warranty

Dear Cristi,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Christian Blake

Their work is good and their response time to problems are very nice.

5 years ago

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Reply from Landmark Home Warranty

Dear Christian,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Donald Greene

They try and give good service and attempt to resolve issues when they arise.

5 years ago

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Reply from Landmark Home Warranty

Dear Don,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Diane Berger

Always helpful and reliable. Fast, friendly service.

5 years ago

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Reply from Landmark Home Warranty

Dear Diane,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

David

Always been very prompt in answering our needs.

5 years ago

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Reply from Landmark Home Warranty

Dear David,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

ERIN MIARS

Wonderful service and great people who are very helpful!

5 years ago

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Reply from Landmark Home Warranty

Dear Erin,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Eileen

Provide great service and reliable service providers.

5 years ago

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Reply from Landmark Home Warranty

Dear Eileen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Gary Johnson

great to work with, very pleasant and courteous

5 years ago

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Reply from Landmark Home Warranty

Dear Gary,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 18th, 2018

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star star star star star

Henny Riso

It was easy & fast to ask for a service.

5 years ago

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Reply from Landmark Home Warranty

Dear Henny,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Gloria Hooper

Fast response -Competent service providers- great value

5 years ago

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Reply from Landmark Home Warranty

Dear Gloria,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Glen

They do a good job. Their service on our last call was quick and complete.

5 years ago

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Reply from Landmark Home Warranty

Dear Glen,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Gina Stainbrook

Flawless process. Timely arrival. Everyone was stellar.

5 years ago

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Reply from Landmark Home Warranty

Dear Gina,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Janet Huff

They actually honor their warranty. Excellent company.

5 years ago

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Reply from Landmark Home Warranty

Dear Janet,

We are glad to see that our agents and contractors have been able to provide you with 5-star service and a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 26th, 2018

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star star star star star

JojAnn

Prompt service, customer service is top notch

5 years ago

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Reply from Landmark Home Warranty

Dear JojAnn,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Kathy Dickey

Great customer service, knowledgeable and curteous.

5 years ago

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Reply from Landmark Home Warranty

Dear Kathy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Kaeli Daly

They have helped me so much with little to no fight at all!

5 years ago

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Reply from Landmark Home Warranty

Dear Kaeli,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Lou Ann

The service call might be a little high along with the subscription rate.

5 years ago

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Reply from Landmark Home Warranty

Dear Lou Ann,

Thank you for taking the time to rate and review us. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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M Hill

They were very helpful with my AC issue claim and are super friendly.

5 years ago

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Reply from Landmark Home Warranty

Dear M,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Letisha

They do a good job taking care of issues I would have if I didn't have a HW

5 years ago

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Reply from Landmark Home Warranty

Dear Letisha,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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star star star star star

Mabel Alvarez

Has alway helped with all my needs! Great service!

5 years ago

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Reply from Landmark Home Warranty

Dear Mabel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Mike H

Prompt service and took care of my issues

5 years ago

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Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Sara White

They assigned a bad plumber to my house who caused another leak, and then did nothing to help me fix it or remedy the situation with the plumber.

5 years ago

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Reply from Landmark Home Warranty

Dear Sara,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Review Source

star star star star star

Steve Blask

Fast quick and accurate. Followed up on each call

5 years ago

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Reply from Landmark Home Warranty

Dear Steve,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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star star star star star

Shelly Fry

Back their product and were great to work with

5 years ago

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Reply from Landmark Home Warranty

Dear Shelly,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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star star star star star

Tom Dimick

Upfront honest and helpful during the renewal

5 years ago

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Reply from Landmark Home Warranty

Dear Tom,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

TonyW

LandMark home warranty service is fast and responsive

5 years ago

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Reply from Landmark Home Warranty

Dear Tony,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Vicki Rowe

Efficient repairs and pleased with service

5 years ago

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Reply from Landmark Home Warranty

Dear Vicki,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Ty

Easy to work with, fast service, good price

5 years ago

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Reply from Landmark Home Warranty

Dear Ty,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Vimal

Diligent and professional. I can depend on them.

5 years ago

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Reply from Landmark Home Warranty

Dear Vimal,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Rachel Glaittli

I've been very happy with the ease of getting work done.

5 years ago

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Reply from Landmark Home Warranty

Dear Rachel,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 18th, 2018

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star star star star star

Valerie Ivins, UT

Fast response time and great customer service.

5 years ago

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Reply from Landmark Home Warranty

Dear Valerie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Andy Greenwell Garland, TX

Always helpful trying to solve the problem

5 years ago

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Reply from Landmark Home Warranty

Dear Andy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with helpful 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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star star star star star_border

Daniel Austin, TX

The AC guy who came out was very knowledgeable and did a very good job

5 years ago

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Reply from Landmark Home Warranty

Dear Daniel,

We are glad to see that our contractor was able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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Review Source

star star star star star

Lori Boise, ID

The respond promptly to concerns and follow through quickly

5 years ago

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Reply from Landmark Home Warranty

Dear Lori,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Connie Bargeron Nampa, ID

Very helpful and courteous. Ready to solve my problem.

5 years ago

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Reply from Landmark Home Warranty

Dear Connie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with helpful 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Review Source

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Billy Wray Pleasant Grove, UT

They don't make it easy to get ahold of them and then they do EVERYTHING in their power to ensure you never derive any benefit from their policy.

5 years ago

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Reply from Landmark Home Warranty

Dear Billy,

I am sorry to hear that you feel this way. We have an overall approval rate of 97% in covered claims and we do our best to ensure you are receiving remarkable service. With the summer months ahead of us, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments to implement the necessary steps to better our services.

I would be happy to go over any detail of your concern. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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star star star star star

Carri Waco, TX

Great customer service from Cynthia! Highly recommend

5 years ago Edited January 10, 2024

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Reply from Landmark Home Warranty

Dear Carri,

We are glad to see that our agents and contractors have been able to provide you with timely 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Patricia A. Dallas, TX

They are very responsive with follow up emails.

5 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to rate us! We are glad to see that our agents have been able to provide you with 5-star service with our responsiveness. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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Review Source

star star star star star

Kaden Goodall Yuma, AZ

prompt courteous service, case follow-through

5 years ago

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Reply from Landmark Home Warranty

Dear Kaden,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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Verified Customer

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Review Source

star star star star star

Andy Herrell

Good customer service and quick response for service calls

5 years ago

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Reply from Landmark Home Warranty

Dear Andy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Douglas A. Brown

Good and prompt service, fast telephone response

5 years ago

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Reply from Landmark Home Warranty

Dear Douglas,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Ed

No problem anytime we have needed a repair

5 years ago

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Reply from Landmark Home Warranty

Dear Ed,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

B ORR

GREAT SERVICE FAST RESPONSE VERY FRIENDLY

5 years ago

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Reply from Landmark Home Warranty

Dear B ORR,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Marti Wood

Great Customer Service!! Friendly, prompt service.

5 years ago

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star star star star star

Sherri Perkey

They were very helpful in getting things setup

5 years ago

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Reply from Landmark Home Warranty

Dear Sherri,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Randy

Excellent customer service, especially follow up.

5 years ago

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Reply from Landmark Home Warranty

Dear Randy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Anonymous

Always ready to help, efficient and timely.

5 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Patricia Roland

Very responsive team of staff. Very professional!

5 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018