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Landmark Home Warranty

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4,098 User Reviews

7.9

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Gary Hart

Good service and value. Repairs always made.

2 years ago

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Reply from Landmark Home Warranty

Dear Gary, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 22nd, 2019

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Don Mesa, AZ

Always very helpful when I call for assistance.

2 years ago

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Reply from Landmark Home Warranty

Dear Don, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 14th, 2019

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Marilyn

They answer quickly. They issue claims in a timely manner.

2 years ago

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Reply from Landmark Home Warranty

Dear Marilyn, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 14th, 2019

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Rshah

Response and follow up was not as prompt as it should be.

2 years ago

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Reply from Landmark Home Warranty

Dear Rshah, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 23rd, 2019

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Jennifer

Good customer service and great contractors

2 years ago

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Reply from Landmark Home Warranty

Dear Jennifer, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 23rd, 2019

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Jeff Thiel

Timeliness....waited 9 days for assistance

2 years ago

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Reply from Landmark Home Warranty

Dear Jeff, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 23rd, 2019

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Lina Fowler

Because they sent a guy to my house that cut a hole in my ceiling and then said they don't cover to fix the hole.

2 years ago

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Reply from Landmark Home Warranty

Dear Lina, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 16th, 2019

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Matthew

Good communication and customer follow up

2 years ago

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Reply from Landmark Home Warranty

Dear Matthew, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 10th, 2019

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Timothy

They replaced our garbage disposal in a timely manner.

2 years ago

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Reply from Landmark Home Warranty

Dear Timothy, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Apr. 2nd, 2019

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Cindy Bastian Boise, ID

Many restrictions on what is covered. Items essential to proper function may not be covered.

2 years ago

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Reply from Landmark Home Warranty

Dear Cindy, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Mar. 26th, 2019

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Mark Anderson

No response on recent claim. They promised to call back after I explained have waited one month. No reply.

2 years ago

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Reply from Landmark Home Warranty

Dear Mark, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Mar. 20th, 2019

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Nick

Sometimes the rules are too rigid for real estate pros

2 years ago

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Reply from Landmark Home Warranty

Dear Nick, Thank you for taking the time to share your feedback. We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Mar. 20th, 2019

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Neil and Cydni Ambrosio

Easy to work with and most of the vendors are quality.

2 years ago

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Reply from Landmark Home Warranty

Dear Neil and Cydni, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 1st, 2019

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Tiaira Erwin

My conversation when I signed up was a different conversation when I actually needed to use the service.

2 years ago

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Reply from Landmark Home Warranty

Dear Tiaira, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 18th, 2019

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Unsatiafied custimer

When it comes time to replace an appliance they use horrible contractors and scare tactics. This company is a scam

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 18th, 2019

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Kay Mitchell Toquerville, UT

Repair people they send out are very good at what they do.

2 years ago

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Reply from Landmark Home Warranty

Dear Kay, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 19th, 2018

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Jimmy K Dallas, TX

No preventative coverage to prophylactically treat things

2 years ago

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Reply from Landmark Home Warranty

Dear Jimmy, Although we do not cover for preventative work, there are many things the warranty does cover. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . I would be happy to answer any coverage questions you may have as well. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 19th, 2018

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Derik S. Boise, ID

The value in what they cover and the service they offer has not corresponded with the cost.

2 years ago

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Reply from Landmark Home Warranty

Dear Derik, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 19th, 2018

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Dave Orem, UT

Their coverage is pathetic. I've called them 3 times in under 6 months and they haven't covered anything.

2 years ago

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Reply from Landmark Home Warranty

Dear Dave, I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 19th, 2018

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david heckathorne Surprise, AZ

through the automated phone system, you cannot speak to someone

3 years ago

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Reply from Landmark Home Warranty

Dear David, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Our phone system will direct you to a representative in the correct department to assist you. If you are still needing assistance with a representative, please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 5th, 2018

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david neria Lake Havasu City, AZ

the overall service we have received has been very good

3 years ago

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Reply from Landmark Home Warranty

Dear David, We are glad to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 4th, 2018

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Mike K. Salt Lake City, UT

They helped me and got me what I needed right away.

3 years ago

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Reply from Landmark Home Warranty

Dear Mike, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 4th, 2018

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Elisa Cartlidge

Some confusion on service appointment date and time.

3 years ago

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Reply from Landmark Home Warranty

Dear Elisa, Thank you for taking the time to share your feedback. I am sorry to hear of the confusion with scheduling, however, I am glad to see your repairs have been done. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 18th, 2018

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George Carter

Didn't communicate that I would owe for freon.

3 years ago

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Reply from Landmark Home Warranty

Dear George, I am sorry to hear of your experience. It appears that you may need a contractor of a different trade. The original claim was opened for an appliance contractor as the failure is electrical and will need an electrician. A new ticket would need to be opened for the new trade. I would be happy to assist you on opening this. Please do not hesitate to reach out to me directly at . Respectfully, Tiffany Nguyen Customer Relations Manager

Apr. 17th, 2018

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Betty White

The local business needs to make the appointments, NOT , NOT Landmark Home Warranty

3 years ago

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Reply from Landmark Home Warranty

Dear Betty, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like to discuss your feedback in more detail to better address your concern. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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Freddy

Service from landmark and all but one vendor

3 years ago

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Reply from Landmark Home Warranty

Dear Freddy, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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Kim

Excellent customer service, service fee is too high

3 years ago

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Reply from Landmark Home Warranty

Dear Kim, We are glad to see that our agents and contractors have been able to provide you with excellent service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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Jeremy

Easy to work with and gets things taken care of!

3 years ago

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Reply from Landmark Home Warranty

Dear Jeremy, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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yvonne taylor

inability to get service on a/c in over 100 degree weather this past week. 4 days wait. then sent to 3 contractors

3 years ago

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Reply from Landmark Home Warranty

Dear Yvonne, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 12th, 2018

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210Review

Had a lot of issues w/things being covered under the warranty.

3 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Thank you for taking the time to share your feedback. I am sorry to hear of your hold time. Our representatives are doing all that they can to ensure each of our homeowners are thoroughly being cared for. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 22nd, 2018

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Jody Woods

Good work . Never h as very any problems.

3 years ago

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Reply from Landmark Home Warranty

Dear Jody, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Yuvaraj

Good service and timely response everytime.

3 years ago

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Reply from Landmark Home Warranty

Dear Yuvaraj, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Jen

It would be great if I didn't get charged the $60 for a visit that didn't need to happen.

3 years ago

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Reply from Landmark Home Warranty

Dear Jen, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. A service request is only opened at your request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Gerald Johnson

A few home Essentials not covered in policy

3 years ago

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Reply from Landmark Home Warranty

Dear Gerald, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Rocky Madrid

Always answer questions and not a long wait time

3 years ago

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Reply from Landmark Home Warranty

Dear Rocky, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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David Cohen

responsive and generally stand behind the policy

3 years ago

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Reply from Landmark Home Warranty

Dear David, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Shaun

Fast service 24-hour access to a rep who could help

3 years ago

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Reply from Landmark Home Warranty

Dear Shaun, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Barton&Jennifer

Company does not alwas send correct contractor to preform task requirments.

3 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 28th, 2018

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Ray Polar

I paid my warranty for almost a year when I started having problems with my air conditioning. They wouldn't cover it

3 years ago

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Reply from Landmark Home Warranty

Dear Ray, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your HVAC service request. The request was denied due to a lack of maintenance. The warranty does not cover failures due to this. As the homeowner, the responsibility to maintain your unit in good working order is placed on you. I would be happy to go over any coverage details with you. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Jerry Kinney

On time, efficient. Friendly, personable

3 years ago

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Reply from Landmark Home Warranty

Dear Jerry, We are glad to see that our agents and contractors have been able to provide you with timely 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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Teri

Fast friendly service knowing that I have protected my home

3 years ago

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Reply from Landmark Home Warranty

Dear Teri, We are glad to see that our agents and contractors have been able to provide you with timely 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 21st, 2018

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KenW

They have not been able to resolve an A/C issue into its third week.

3 years ago

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Reply from Landmark Home Warranty

Dear Ken, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

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Priscilla Hargraves

Have had a request in for approximately two weeks and have had no response from Landmark no response fri

3 years ago

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Reply from Landmark Home Warranty

Dear Priscilla, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you have not had a response from us. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

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Paul

Slow to get claim done in reasonable time frame

3 years ago

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Reply from Landmark Home Warranty

Dear Paul, I am sorry to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Steve

good serveice - may take a while to get an appointment

3 years ago

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Reply from Landmark Home Warranty

Dear Steve, With the summer months, our representatives and contractors are doing all they can to provide service for each of our homeowners in a timely manner. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Thomas

Good customer service. Easy to file a claim.

3 years ago

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Reply from Landmark Home Warranty

Dear Thomas, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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Tonya Falzett

Good followup and thoroughly email reminders and updates.

3 years ago

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Reply from Landmark Home Warranty

Dear Tonya, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 15th, 2018

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W. Dambrova

They nickle and dime you before they will repair or replace something. Almost to the cost of the replacement item.

3 years ago

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Reply from Landmark Home Warranty

Dear W. Dambrova, Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. There may be out of pocket expenses during a covered repair. These are typically parts that are not covered under the warranty. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Aug. 16th, 2018

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Diana

Great customer service but some vendors are not good

3 years ago

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Reply from Landmark Home Warranty

Dear Diana, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 21st, 2018

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Kori

I am not sure why I renewed it, nothing seems to be covered. They have an excuse to not cover everything.

3 years ago

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Reply from Landmark Home Warranty

Dear Kori, Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out! Sincerely, Tiffany Nguyen Customer Relations Manager

May. 22nd, 2018

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