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Landmark Home Warranty

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4,098 User Reviews

7.9

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Mabel Gomez Houston, TX

Super helpful and most important very fast service !

6 months ago

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Reply from Landmark Home Warranty

Dear Ms. Gomez, Thank you so much for the 5 star review and positive testimony regarding your exceptional customer service experiences with Landmark Home Warranty! Providing timely service with fast and friendly professionals is our top priority as your home warranty provider, and we are happy to hear about your experience and appreciate the opportunity to help. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Apr. 2nd, 2021

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Ray Washington Houston, TX

Salesman was very knowledgeable about the service contract.

7 months ago

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Reply from Landmark Home Warranty

Dear Mr. Washington, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 19th, 2021

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Alicia Stobbe Kingwood, TX

Fred F. was very helpful with my renewal

7 months ago

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Reply from Landmark Home Warranty

Dear Ms. Stobbe, Thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Fred enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty

Mar. 4th, 2021

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V Grey McMinnville, OR

Quick and friendly service! Fred F. was a great help today.

7 months ago

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Reply from Landmark Home Warranty

Dear V Grey, Thank you so much for the 5 star review regarding your customer service experience with Landmark Home Warranty and Fred F! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist with all your home warranty and home services needs. We have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 3rd, 2021

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Rita O'Neal-Jones Houston, TX

Awesome! Alexander J was Amazing and very patient!

8 months ago

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Reply from Landmark Home Warranty

Dear Ms. O'Neal-Jones, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review and such positive testimony regarding your customer service experience with our sales department; particularly Alex! We agree! Alex is incredibly helpful and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Feb. 16th, 2021

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Steven Pasadena, TX

Customer service was great. Would and do highly recommend

8 months ago

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Reply from Landmark Home Warranty

Dear Steven, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Feb. 1st, 2021

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Leslie Reynolds Las Vegas, NV

Good Service, Good Price, Keep Their Promise.rate 5 stars

8 months ago

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Reply from Landmark Home Warranty

Dear Ms. Reynolds, Thank you so much for the 4 star review regarding your customer experiences with Landmark Home Warranty! Your satisfaction is always our top priority, and we are grateful for the opportunity to provide you with quality service and the peace of mind you deserve. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jan. 28th, 2021

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Dave

It is so hard to not get put on eternal hold! This has happened several times.

1 year ago

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Anonymous

Don't seem organized. Get status updates that are not accurate.

1 year ago

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Reply from Landmark Home Warranty

Dear Anonymous, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Oct. 13th, 2020

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william chow

usually quick with setting up contractors

1 year ago

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Terri Napper

Nice job replacing water valve for icemaker

1 year ago

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Mike

Excellent job on time curtesy blah blah blah blah blah

1 year ago

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Jon S

Been great. Not covering our fridge has been frustrating

1 year ago

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Reply from Landmark Home Warranty

Dear Jon, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Delaney

The process is very simple, everyone is friendly

1 year ago

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Reply from Landmark Home Warranty

Dear Delaney, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 14th, 2020

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Brian

Charge 70 fee for Follow up repairs for exact same issue

1 year ago

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Reply from Landmark Home Warranty

Dear Brian, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 24th, 2020

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Homeowners Again

Quick response; quick follow up; good subcontractors.

1 year ago

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Reply from Landmark Home Warranty

Dear Homeowners, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 24th, 2020

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Mike Goodyear, AZ

They did respond quickly and problem resolved.

1 year ago

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Reply from Landmark Home Warranty

Dear Mike, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager

Jan. 14th, 2020

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B-man Reseda, CA

Good service and done in a timely manner

1 year ago

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Reply from Landmark Home Warranty

Dear B-man, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Stella Perez Rio Rico, AZ

I have experienced prompt customer service.

1 year ago

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Reply from Landmark Home Warranty

Dear Stella, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Glay Powell

There first vendor didn't get back to me. However the second vendor was great.

2 years ago

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Reply from Landmark Home Warranty

Dear Glay, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I would be happy to discuss your coverage in detail. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 22nd, 2019

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Grace

not so good contractors, long wait time to speak with customer svc

2 years ago

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Reply from Landmark Home Warranty

Dear Grace, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 22nd, 2019

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Duane

They were very helpful and knowledgeable

2 years ago

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Reply from Landmark Home Warranty

Dear Duane, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 8th, 2019

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Nathan

We always get a fast turnaround time with service

2 years ago

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Reply from Landmark Home Warranty

Dear Nathan, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Oct. 1st, 2019

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William Kohn

stay in contact regularly but don't seem to understand the local situation

2 years ago

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Reply from Landmark Home Warranty

Dear William, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 17th, 2019

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Michael Tullis

Did not cover repair for freezer due to technical issue. Very disappointed.

2 years ago

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Reply from Landmark Home Warranty

Dear Michael, The warranty covers for parts that affect the mechanical function of the unit. I would be happy to look into this further for you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 17th, 2019

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Heather Long

Efficient scheduling yet not many choices of companies to do the work.

2 years ago

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Reply from Landmark Home Warranty

Dear Heather, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Sep. 17th, 2019

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Britney Comer

easy to set up a time for repair and happy staff

2 years ago

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Reply from Landmark Home Warranty

Dear Britney, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 25th, 2019

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Anonymous

Eventually our house problems have gotten fixed, but not before a lot of frustration

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 25th, 2019

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Rose Garza Texas City, TX

There are just too many things they refuse to cover, and for silly reasons.

2 years ago

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Reply from Landmark Home Warranty

Dear Rose, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would be happy to go over your warranty coverage in more details with you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 19th, 2019

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Caesar Brewington Schertz, TX

Easy to contact and quick response to my service call

2 years ago

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Reply from Landmark Home Warranty

Dear Caesar, We are glad to see that our agents and contractors have been able to provide you with 4-star service! Landmark guarantees our contractor's work for 30 days. If your unit fails again within this timeframe, we can open a recall ticket at no additional service call fee to you. We will send the contractor back out to your home to check his work. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 16th, 2019

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Texas customer Huntsville, TX

They do not have providers in my area. Hard to get service.

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, I am sorry to hear that you feel this way. We have representatives out in the field to expand out in-network list of contractors. our feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 19th, 2019

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Brian Wiggins

Not all service requests covered or handled as well as others

2 years ago

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Reply from Landmark Home Warranty

Dear Brian, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 11th, 2019

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Donna Flower

Very friendly. Great service. Great referral company.

2 years ago

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Reply from Landmark Home Warranty

Dear Donna, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 11th, 2019

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Anonymous

Very good service but took longer than i I expectef

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 11th, 2019

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John S.

They were very responsive to the service request.

2 years ago

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Reply from Landmark Home Warranty

Dear John, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 11th, 2019

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GREG

respectful knowledgeable and patience and understanding

2 years ago

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Reply from Landmark Home Warranty

Dear Greg, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jul. 11th, 2019

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T. White

They helped get my problem resolved in a couple of days.

2 years ago

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Reply from Landmark Home Warranty

Dear T. White, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 27th, 2019

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Robert Crawford

70.00 each time you have to call is a bit much

2 years ago

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Reply from Landmark Home Warranty

Dear Robert, I am sorry to hear that you feel this way. The service call fee is needed to have the contractor out to diagnose your unit. If a covered failure is found, the warranty will be able to cover the cost of the needed repairs/replacements. I would be happy to answer any coverage questions you may have. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 27th, 2019

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Brandon Black Caldwell, ID

It covers most of what I need and customer service is great

2 years ago

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Reply from Landmark Home Warranty

Dear Brandon, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 20th, 2019

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Travlbuff Boise, ID

Good customer service and excellent contractors.

2 years ago

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Reply from Landmark Home Warranty

Dear Travlbuff, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 20th, 2019

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Alice

Have not had any help from them. I used the re key service and I still paid for all of it.

2 years ago

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Reply from Landmark Home Warranty

Dear Alice, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your re-key ticket. The warranty covers to re-key up to 6 locks and will provide you with 4 copies of the keys. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2019

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Lee T

There is little or no quality control over service providers.

2 years ago

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Reply from Landmark Home Warranty

Dear Lee, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2019

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Debra C

Cost of really and $60 service charge really adds up

2 years ago

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Reply from Landmark Home Warranty

Dear Debra, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2019

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Jenny

Have had difficulty with 1 contractor but otherwise great

2 years ago

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Reply from Landmark Home Warranty

Dear Jenny, We are glad to see that our agents have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2019

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John

annual fee has doubled in past couple of years

2 years ago

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Reply from Landmark Home Warranty

Dear John, Landmark has updated our warranty coverage in the last couple of years to provide more coverage for our homeowners. I would be happy to go over any questions you have regarding the price or coverage of your warranty. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jun. 13th, 2019

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Clew

The service I used them for took way too long, and was mismanaged. Repairs were not satisfactory.

2 years ago

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Reply from Landmark Home Warranty

Dear Clew, Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like to review your service request and see what we can do to provide you with satisfactory service. Please reach out to me directly at with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager

May. 30th, 2019

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Cheryl

Good service but hard to get in touch with

2 years ago

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Reply from Landmark Home Warranty

Dear Cheryl, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 30th, 2019

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James

Very quick response and provide assistance to my needs

2 years ago

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Reply from Landmark Home Warranty

Dear James, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 30th, 2019

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Maggie

Very helpful and answers all your questions

2 years ago

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Reply from Landmark Home Warranty

Dear Maggie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 30th, 2019

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Anonymus Layton, UT

I hate that we have to pay 60 for every ticket.

2 years ago

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Reply from Landmark Home Warranty

Dear Homeowner, I am sorry to hear that you feel this way. A service call fee is required for each service request that is opened. It is to have the contractor out to your home to diagnose your unit. If a repair/replacement is needed, the warranty will cover the cost of anything that is covered under the warranty. I would be happy to go over your warranty coverage in more details. You can reach out to me at . Sincerely, Tiffany Nguyen Customer Relations Manager

May. 22nd, 2019

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