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Landmark Home Warranty

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3,924 User Reviews

8.0

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Ray Washington Houston, TX

Salesman was very knowledgeable about the service contract.

4 months ago

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Reply from Landmark Home Warranty

Dear Mr. Washington, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 19th, 2021

star star star star star

Alicia Stobbe Kingwood, TX

Fred F. was very helpful with my renewal

4 months ago

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Reply from Landmark Home Warranty

Dear Ms. Stobbe, Thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Fred enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty

Mar. 4th, 2021

star star star star star

V Grey McMinnville, OR

Quick and friendly service! Fred F. was a great help today.

5 months ago

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Reply from Landmark Home Warranty

Dear V Grey, Thank you so much for the 5 star review regarding your customer service experience with Landmark Home Warranty and Fred F! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist with all your home warranty and home services needs. We have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 3rd, 2021

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Rita O'Neal-Jones Houston, TX

Awesome! Alexander J was Amazing and very patient!

5 months ago

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Reply from Landmark Home Warranty

Dear Ms. O'Neal-Jones, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review and such positive testimony regarding your customer service experience with our sales department; particularly Alex! We agree! Alex is incredibly helpful and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Feb. 16th, 2021

star star star star star

Steven Pasadena, TX

Customer service was great. Would and do highly recommend

5 months ago

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Reply from Landmark Home Warranty

Dear Steven, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Feb. 1st, 2021

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Dave

It is so hard to not get put on eternal hold! This has happened several times.

9 months ago

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Anonymous

Don't seem organized. Get status updates that are not accurate.

9 months ago

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Reply from Landmark Home Warranty

Dear Anonymous, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Oct. 13th, 2020

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william chow

usually quick with setting up contractors

9 months ago

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Terri Napper

Nice job replacing water valve for icemaker

9 months ago

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Mike

Excellent job on time curtesy blah blah blah blah blah

10 months ago

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Adam Peck Brigham City, UT

Sat on hold 3 times for a very long time then the agent put me on hold and eventually was disconnected before getting any resolution to my problem

2 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Peck, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and also being so receptive to our phone calls. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please know we have confirmed a check has been processed on your behalf for the septic system repair. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jul. 13th, 2021

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Angela M Roy, UT

Once call took care of everything. Friendly fast service

3 months ago

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Reply from Landmark Home Warranty

Dear Angela M., On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing you with fast, friendly service that exceeds your expectations is exactly what we strive for, and we are absolutely thrilled that this has been your experience. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty.

Mar. 29th, 2021

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Maryann Henderson, NV

Professionalism, timeliness and courtesy

3 months ago

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Reply from Landmark Home Warranty

Dear Maryann, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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John Dallas, TX

My issue was handled promptly and efficiently

3 months ago

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Reply from Landmark Home Warranty

Dear John, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Rob Eugene, OR

They provided great customer service for us.

3 months ago

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Reply from Landmark Home Warranty

Dear Rob, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Annie M North Las Vegas, NV

They look out for their clients best interest

3 months ago

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Reply from Landmark Home Warranty

Dear Annie M, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Christina North Las Vegas, NV

Always respond fast and great customer service

5 months ago

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Reply from Landmark Home Warranty

Dear Christina, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jan. 28th, 2021

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SDL Lake Havasu City, AZ

The customer service is very good. They’ve been very helpful with past claims.

6 months ago

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Reply from Landmark Home Warranty

Dear SDL, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 21st, 2021

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Rachel Knox Carlisle, WA

Great customer service. Thanks for your quick and helpful support today Fred F!

6 months ago

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Reply from Landmark Home Warranty

Dear Ms. Knox, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your great customer service experience with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know Fred is also very thankful for the positive review. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you again in the future. Landmark Home Warranty

Jan. 9th, 2021

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Skip Straus Livingston, TX

Fred F did a great job and helped us get signed up with Landmark.

7 months ago

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Reply from Landmark Home Warranty

Dear Mr. Straus, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your great customer service experience with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Fred enjoyed speaking with you and providing his personalized assistance, and your kind review made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 27th, 2020

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T$ Austin, TX

Ethan F is a whiz! Thank you for your very quick and expert help!

7 months ago

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Reply from Landmark Home Warranty

Dear T$, Thank you so much for the 5 star review and remarks regarding your service experience with Landmark Home Warranty and Ethan! We continuously strive to provide top of the line service performed by friendly professionals and we are excited to hear this was your experience and grateful for the wonderful feedback. Please know we have also shared your review with Ethan and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 9th, 2020

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Tom & Bonnie Crook Blythe, CA

Fred was very helpful and kind and knowledgeable about my questions

7 months ago

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Reply from Landmark Home Warranty

Dear Mr. and Ms. Crook, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Please know we have also shared your review with Fred, and he enjoyed speaking with you and providing his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 18th, 2020

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Marty Kerrville, TX

Fast responses, fairly good follow up, easy to get in contact with

1 year ago

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Kelly Sandoval

Prompt and friendly. Everything was explained fully.

1 year ago

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Reply from Landmark Home Warranty

Dear Kelly, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Thompson Wong

The customer service staff mostly stands on their company side and tries to avoid issuing a ticket

1 year ago

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Reply from Landmark Home Warranty

Dear Thompson, I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at [email protected] com. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Merrill's

Quality of service I received before and after the repair

1 year ago

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Reply from Landmark Home Warranty

Dear Merrill's, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Pam West

Very pleased with the service that has been provided.

1 year ago

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Reply from Landmark Home Warranty

Dear Pam, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 26th, 2020

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Nicole Natti

Fast response. No issues and take care of everything

1 year ago

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Reply from Landmark Home Warranty

Dear Nicole, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 14th, 2020

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PR Bussert

pleasant to work with and takes care of the home owner

1 year ago

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Reply from Landmark Home Warranty

Dear PR Bussert, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 14th, 2020

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Theresa

Responsiveness and quality of contractors

1 year ago

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Reply from Landmark Home Warranty

Dear Theresa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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CE Brennan

great customer service, timely service, got the job done

1 year ago

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Reply from Landmark Home Warranty

Dear CE Brennan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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Flint courter

The warranty Doesn't cover anything would mu h rather have the cash in hand to cover the repairs needed instead of fighting with a middle man company

1 year ago

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Reply from Landmark Home Warranty

Dear Flint, I am sorry to hear that you feel this way. I would like to discuss your concerns in more detail and go over the warranty coverage with you. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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MSmith

They are very good, but don't always contract out of our immediate area.

1 year ago

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Reply from Landmark Home Warranty

Dear MSmith, Thank you for your review! We do have contractors that service multiple areas. They may not always be located in your city but will be able to still visit your home. If you have any further questions, I would be happy to assist you. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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Anthony Hall

They have for the most part always handled my requests

1 year ago

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Reply from Landmark Home Warranty

Dear Anthony, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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Dan

Streamlined process, Timeliness and Efficiency

1 year ago

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Reply from Landmark Home Warranty

Dear Dan, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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V

User friendly staff, great personal service

1 year ago

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Reply from Landmark Home Warranty

Dear V, Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Feb. 11th, 2020

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Norise Jastillana

Prompt reply and scheduling of contractor.

1 year ago

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Reply from Landmark Home Warranty

Dear Norise, We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 24th, 2020

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Jeff

Very responsive and vendors do their best to schedule calls at convenient times

1 year ago

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Reply from Landmark Home Warranty

Dear Jeff, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 24th, 2020

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Charlotte

They were Timely and there was no hassle.

1 year ago

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Reply from Landmark Home Warranty

Dear Charlotte, Thank you for the five-star rating! We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 17th, 2020

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Cynthia Perez

They answer service service call in a timely matter

1 year ago

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Reply from Landmark Home Warranty

Dear Cynthia, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 17th, 2020

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Doug Saint George, UT

They did very good when I needed service done. They were prompt and efficient.

1 year ago

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Reply from Landmark Home Warranty

Dear Doug, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. I have sent you a direct e-mail to discuss your concerns in more detail. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Vicki L Gould Brigham City, UT

They are always there when you need them!

1 year ago

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Reply from Landmark Home Warranty

Dear Vicki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Angel San Antonio, TX

All the contractors know what is not covered over 10 service calls not one got fix for the $75.00 dollars. DO NOT WASTE YOUR MONEY ON THIS WARRANTY.

1 year ago

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Reply from Landmark Home Warranty

Dear Angel, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Katt Las Vegas, NV

3 out of 4 appliances fixed then replaced washer

1 year ago

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Reply from Landmark Home Warranty

Dear Katt, We are happy to see that we have been able to provide you with 5-star services! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Joel Mills Maricopa, AZ

There when I need them with fast service

1 year ago

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Reply from Landmark Home Warranty

Dear Joel, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Jan. 8th, 2020

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Jon Pitts Yuma, AZ

Held to there word. Hard to find that now days

1 year ago

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Reply from Landmark Home Warranty

Dear Jon, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Grant Dallas, TX

they've always been fast and easy to work with

1 year ago

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Reply from Landmark Home Warranty

Dear Grant, Thank you for taking the time to share your feedback! We appreciate the time you have taken to do that and hope to continue providing great customer service for you. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Eddie Mesa, AZ

The process was very easy, just wish the first plumber did not drag their feet.

1 year ago

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Reply from Landmark Home Warranty

Dear Eddie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Addison Addison, TX

Prompt response and no gamesmanship on coverage.

1 year ago

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Reply from Landmark Home Warranty

Dear Addison, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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Sue G Eagle, ID

Efficient and professional service with quick response time

1 year ago

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Reply from Landmark Home Warranty

Dear Sue, Thanks for the great rating and the time you have taken to share it! Please do not hesitate to reach out to us for any questions you may have. Sincerely, Tiffany Nguyen Customer Relations Manager

Dec. 31st, 2019

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