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Home Warranty of America

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6.7

Overall Score

LAST UPDATED: March 27th, 2024

Home Warranty of America (HWA) has been in business since 1996 and considers itself a leader in the home warranty industry. The home warranty company places priority on taking care of the environment, evidenced by the GreenPlus program. HWA has warranty plan options for existing homeowners, buyers/sellers, as well as real estate professionals. Read Home Warranty of America reviews below to see what consumers have to say about the warranty service provider.

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The Good

  • Nationwide Coverage
  • Easily Accessible Quotes/Warranty Plan Information
  • Trade Service Call Fee Options
  • GreenPlus option
  • Online Claims
  • No Inspection Required

Nationwide Coverage

Home Warranty of America offers home warranties to all fifty states and the District of Columbia.

Easily Accessible Quotes/Warranty Plan Information

Warranty contract prices differentiate depending on the state, but once a customer's state is selected for buyers/sellers, existing homeowners, or real estate professionals, warranty plans are laid out very simply and comprehensively. A full list of covered services is displayed along with two payment options, including dozens of optional services that can be added for a fee.

Sample coverage for the Premier Plan and the Premier Plus plan are as follows:

Premier Plan: $44.62/mo with a $75 service fee

  • Heating system/furnace
  • Ductwork
  • Plumbing system
  • Stoppages/clogs
  • Toilet
  • Permanent sump pump
  • Water heater including tankless
  • Instant hot water dispenser
  • Whirlpool bathtub
  • Electrical system
  • Ceiling fans and exhaust fans
  • Doorbells, burglar & fire alarm systems
  • Central vacuum
  • Dishwasher
  • Garbage disposal
  • Built-in microwave
  • Range/oven/cooktop
  • Trash compactor
  • Garage door system
  • Kitchen refrigerator w/ ice maker
  • Washer/dryer package

Premier Plus Plan: $53.46/mo with a $75 service fee

  • Everything included in the Premier Plan
  • Air conditioning system/cooler
  • Increases toilet replacement up to $500
  • Plumping - fixtures, faucets, shower heads, stoppages/clogs

Trade Service Call Fee Options

Home Warranty of America lets you choose between two service call fee options for its warranty plans: $100 for a lower monthly/yearly cost, or $75 for a higher monthly/yearly cost. This gives customers the option to decide if they would prefer a cheaper service call fee or a cheaper monthly/yearly home warranty contract.

GreenPlus Option

Home Warranty of America is a member of Ethical Directory and United States Green Products. With that being said, the company offers a service known as GreenPlus for an additional fee. For $5.77/month, the GreenPlus add-on covers appliances that need to be replaced with Energy Star-qualified products, including the dishwasher, refrigerator, clothes washer, and others.

Online Claims

HWA offers an online claim process when you sign in with your account information on its website. This makes it easy for customers to submit a claim to repair or replace a household appliance whenever they desire, no matter what day or time it is.

No Inspection Required

Home Warranty of America does not require an appliance inspection to receive warranty coverage. There is no age restriction on any covered appliances, regardless of any normal wear and tear. This can give homeowners peace of mind that they do not have to go through a lengthy process before setting up warranty coverage with HWA.

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The Bad

  • Poor Customer Service
  • One-year Warranty Contract

Poor Customer Service

The majority of the customer feedback that the company receives speaks at length about poor customer service. Some customers feel that company promises are not kept. See additional Home Warranty of America reviews below to see what else customers have to say about the company.

One-year Warranty Contract

Home warranty of America requires a one-year warranty contract. Some home warranty providers offer month-to-month or quarterly plans. This might prove to be problematic for customers who do not want to sign a long-term contract.

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The Bottom Line

On the surface, Home Warranty of America seems like a solid company. Basic warranty plans offer extensive coverage on over twenty appliances and systems throughout the home. Options for more eco-friendly services may also be very attractive to some customers. Customers who are particular about searching companies that are environmentally friendly might want to give a serious look to Home Warranty of America. The company has affordable home warranties for a variety of people, including homeowners, real estate professionals, and buyers/sellers. However, there are Home Warranty of America reviews that detail poor customer service, and the company requires a one-year contract. Read more Home Warranty of America reviews below to see how the company measures up compared to other home warranty providers.

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3.5

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1,341 Reviews

Review Breakdown

5 grade

36%

4 grade

11%

3 grade

11%

2 grade

7%

1 grade

36%

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

1 week ago

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

2 days ago

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

1 week ago

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Zach Blasgen Mokena, IL

I’ve had a broken washer for a month and instead of just replacing it, Home Warranty of America spent triple the money of a new washer just for this washer to continue being broke after every time it’s “repaired”. Horrible experience so far and sick of being dragged along this long without being able to do our laundry in our home. The poor repair guys are telling me it’s not fixable but refusing to tell that to Home Warranty of America because then Home Warranty of America will refuse to pay them and obviously they want to get paid. So here we are just stuck in the middle unable to wash our clothes.

2 weeks ago

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

1 week ago

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Diane Carew Dearborn, MI

I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent

1 month ago

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Paul

Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.

1 month ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

1 month ago

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Jonathan

I been with home warranty of America for the past 5 years and this past week in Illinois the temperature when on the negative degrees my furnace started smelling like gas My exhaust exchange pipes cracked had to replace it this happen on Tuesday and they didn’t give a appointment til the following Tuesday so I replaced it with my own licensed technician and now home warranty denied my reimbursement they don’t understand we can be with out heat in Illinois if it was the ac I could of waited but when it comes to furnace and leaking gas had to fix it right away specially having little kids at home really unsatisfying experience working with this company and I asked to speak to the resolution manager to escalate my claim and they ignore me or they would hang up on me

2 months ago

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Melinda Abu-Khader Murrieta, CA

I had a claim about plumbing work, it was misdocumented by Home Warranty of America. The plumbing company that selected the job came and collected the $75 and took off. No report was submitted to the home warranty. The claim was stuck, not moving forward at all. I called to follow up the customer service said 5 different things. Once they said they would reimburse me my deductible amount. Another time they said they will close the claim if no report was completed within 3 days. I called after 3 days to alert the home warranty to either escalate the problem or close the claim. So I can find another company if possible and pay out of pocket and get reimbursed. The home warranty refused this method because they're an assigned technician. Although they didn't do anything. It's claim no. 4 now, same minor plumbing work order that is being postponed and played over and over.

2 months ago

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

2 weeks ago

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

1 month ago

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

1 month ago

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

1 month ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

2 months ago

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

1 month ago

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

1 month ago

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

1 month ago

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Chris Straughn Cibolo, TX

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water. I then called her this morning and immediately getting on the phone. She basically told me that there's nothing I can say or do that would get them to change their mind. She told me that I was supposed to have done maintenance on my check valve (which is hard plumbed into the pump and cannot be accessed or removed) and that that caused the pump failure. I asked her if I'm paying for well pump service, and that doesn't include the replacement of well pump, what is covered by the service. She had no good answer. And then asked to whom I should speak about getting a refund for this. She told me that no refund is possible because I already used the service. She further informed me that there was nobody else, not a boss, supervisor, or anyone else, whom I can speak to about this issue.

1 month ago

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Lance Browning (None of this is real) FL

They go out of their way to deny a claim, even if it falls in line with your policy. When you call in to discuss it, the "customer service" staff are often not friendly and NOT customer oriented. They have fine print in reference to your policy that basically backs them out of having to cover the most common issues, ESPECIALLY when it comes to plumbing issues. Today I had to be the intermediary between them and the plumbing company, because HWA refused to reach out to the company for additional clarification on a claim, saying its not their responsibility to clarify obvious misunderstandings, and if the repair company wants to clarify a diagnosis, I had to call them back (a fourth time) and tell them to contact them (for an additional time) and request them to review the obvious misunderstanding. Even the case manager admitted there was a misunderstanding, but he said they aren't going to pursue clarification. In conclusion, DO NOT use Home Warranty of America. They are cheap, unprofessional, and liars.

4 months ago

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Mark G

Normally a good experience. My fridge broke down and i put in a claim . the tech showed up looked at a blinking light which he said indicated a bad compressor. He tried three times using the online tool for HWA and then called their cusomer service line for repair techs to try to file the claim that way. The hung up on him once and sent him a link to the online reporting system that was not working 2 times. He left and i still had a broken fridge. I tried a few times to call HWA and email them and reply on the claims page and got no satisfaction. After 5 days with chemotherapy medicine that needed to stay cold i ordered a new fridge. I finally got hold of a customer service supervisor who wanted to send out another repair tech to confirm what the first had seen and i told him i had gotten a new fridge and had the old one hauled off. He said the claim was going to be closed and I would receive no resolution or compensation as HWA has the sole right to determine whether to repair or replace. So I asked for the amount of money they would have paid to repair, instead they gave me 3 months of free premiums. So i had the stress of the whole situation buying ice twice a day to keep the medicine chilled, had to throw out everything in the freezer and fridge and all I got after a week was about $250 in free premiums.

4 months ago

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Michelle

This year my HVAC unit went out and I filed the claim and have not been been able to have anybody come out and fix or replace my HVAC unit. And it's going on 90 days that I was without a HVAC unit. Their customer service went down. You're not able to talk to departments that you were able to previously. They continue to drag their feet on that HVAC claim. I've had multiple HVAC companies come out and write their diagnostics, which I've uploaded to their system and I have yet to hear anything from management on what they're going to do. So I am planning on leaving Home Warranty of America. At the time that I chose it back in 2017, they were a good company.

5 months ago

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Cathy Warner El Paso, TX

I am not happy, nor is the work completed. Jerry said on Thursday he was waiting for authorization. He received authorization Thursday morning. He didn’t show up that day. He said he would be here Friday. Never heard back from him until 6:30 pm. He said it would have to wait until Monday. I’ve reached out to him 3 times via text, his technician is looking for a sitter because kids are out of school for fall break! The fall break is in the calendar from the beginning of the year. This is the second repair person as per my request. This business does not function professionally. All I want is the service that I have paid for! This type of service is not what I expected

5 months ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

11 months ago Edited January 10, 2024

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Anonymous

My $8,000 wolf oven broke down and they gave me a $500 gift certificate for Lowe's, which doesn't pay for anything. Maybe the electrical cord to my oven. Horrible.

1 month ago

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

2 months ago

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pam law Indianapolis, IN

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is ruid. The supervisor Shantel M called back. She was ruid, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

1 month ago

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Fran Xu Cypress, CA

I had extreme bad experiences with HWA. Their customer services are trained same way only about their internal process, but their process is not customer service oriented, and not help to solve anything. It's my first year using HWA and I had two issues. 1. I couldn't file a claim for electrical system although it has been covered in my contract. The reason given to me is that "HWA internal work order system has some glitch, and there is no way to work around to set the claim. " They also mentioned this issue is not only to me but for many other customers as well. The only thing I can do is wait. Resolution manager usually told me please wait till end of today, and even they say they were going to call me, there was no call, certainly no fixing or progress. When I called next day, I got the same answer - our internal system has glitch, please wait until it to be fixed. In terms when / who to fix it, there is no answer. Resolution department has no alternative way to set the order and keep the process start, even though they say they understand the situation how messy a home would be without electricity. Each time the phone call been picked up by different people, so you have to re-tell the same information and also been asked to hold and then told the same message (basically, please wait). It wastes a lot of time repeating my request with different customer representatives, but not a single representative or resolution manager can really help anything. I couldn't understand why there is no alternative to make the claim, and they always put their process as an excuse and believe it has the higher priority than serving customer. 2. My fridge stopped working. In their standard procedure it took 48 hours to assign a technician company, and technician company booked an onsite inspection one week later. After that, it took another 48 hours for technician to upload the diagnose report. Surprisingly, the report saying they refuse to repair (probably missing part? I cannot see the diagnose report through online portal, only HWA people can see). Customer service said a new technician will be assigned, but with no timeline, no different level vs the first one, so not sure what will be the diagnose report coming up. Then the re-assign normally takes another 48 hours, booking may take longer days, and nobody would tell you whether the issue can be fixed or not. Overall, I feel HWA doesn't care whether your equipment can be fixed or not. There is no way to accelerate, there is no assurance to fix anything. They do have people to answer your call, but they cannot help you. I was asking an alternative solution to have a technician to fix the issue first and then reimbursed from HWA since your internal work order system caused the issue, the answer is No. My experience with HWA is that they say their insurance cover most of home items, but they just won't fix them, or it will take very long process until you give up and spend your own money to fix. The timing and energy you put on dealing with HWA is costly. Two issues still exist, and I have no idea when they can be fixed.

2 months ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

4 months ago

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

4 months ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

5 months ago

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Tony Genova Houston, TX

I have filed 5 claims for the same issue. Three times the contractor did not show up. One time the contractor only worked on septic tanks and my current claim is being disputed. I need my plumbing lines unclogged. They need to be water jetted and have them inspected via camera that can all be done through the house clean out. You are trying to say that you don't cover anything if they have to use the roof vents to do this work. I have had this done before and it was done through the main clean out on the house.

5 months ago

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Sandra Combs Temple, TX

Not happy because I have the top plan with you and I’m still without my AC for going on 3weeks here in Texas. I have had 2 different people come out and give two different diagnosis the last one said it was because my coil evaporator was dirty and they said that’s normal maintenance and refused to send anyone else out to verify what the problem is until I pay to have the coil cleaned. So I will definitely not be keeping this company as my home warranty company. Why have the best plan when you’re still not being treated as such.

5 months ago

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Timothy Atlanta, GA

Not satisfied!...Can't seem to find a contractor in my area to fix ANYTHING!...Still waiting on someone to come out for a claim that is over a month old!..We recently made a claim and was denied reimbursement because it wasn't approved, but a claim was filed. Home Warranty couldn't provide us the service that was needed for a leaking toilet and a broken water valve that needed to be replaced along with the toilet issue. I guess we were suppose to let the water keep leaking until HWA finished taking their time to find someone to come out. When it seems as if no contractors are accepting any jobs from HWA now. We had to pay out of pocket which defeats the purpose of having a home warranty.

6 months ago

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Stanley

Every time that I had a bad experience with them, it was bad until I finally got in contact with customer service, and then at that point, something finally got done. One instance, my kitchen sink was blocked up. And it took them nine days before they got a technician out here to repair it. Every technician that they've ever sent to our house to do a repair has always been excellent. The technician provided us with excellent service but my problem with Home Warranty is finding the technician to come to do the work. They take far too long. The customer service was excellent, but everything prior to that was a disaster.

6 months ago

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Stephen

The people are very nice, but they're only they're limited to what they could do on a script. They're not very helpful. They're nice people, but there's only so much they can do. On a couple of occasions, everything went fairly smoothly. But each and every time they're looking for the cheapest way out, and can't find people that will come out and service whatever the system is you're having issues with because most of the tradespeople in our area won't deal with them because they're just very difficult to deal with. I have had a couple of occasions where something was not repairable and they immediately cut me a check for what the policy allowed on the product even though it wasn't enough to fix the problem. But I understood that.

6 months ago

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Anthony

Would have preferred zero stars. On a A/C problem in July, HWA was unable to provide a technician after 10 days. I called my local AC tech, who provided a diagnosis the same day. HWA had multiple questions for my tech. After 3 days my technician gave up and said he would not/could not work with HWA. Biggest issue was HWA wanted to use a refurbished part, for an expensive time consuming repair. My technician was very strongly opposed to this idea. Had to call a second tech. He was in agreement not to use the refurbished part. Also indicated it was his opinion that no one in the Charleston area would use a refurbished part for this repair, consistent with the original opinion. From discussions with neighbors, my experience with HWA was consistent with other warranty providers.

6 months ago

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Rachel Weeks

Majority of contractors did sub-par work and work done needed to be re-done by an outside party. Multiple issues that I opened tickets for couldn't be fixed in one visit, despite being told that issue was "fixed" only to find out a week or month later, that was not the case. Issues that should've been simple fixes, required numerous visits to rectify and ultimately ended up in me paying an outside contractor to fix the issue rather than deal with the inept technicians that would be dispatched. Dealing with your customer service is an absolute joke. Any time I had to deal with someone live, it was a total nightmare. Would NEVER recommend this company to anyone. Ultimately, dealing with you did nothing but cost me a lot of extra money, cause more issues and leave me feeling beyond frustrated and annoyed. Overall your service didn't save me any time and was the biggest waste of money. I would never recommend your company or services to anyone.

6 months ago

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Jeff Gement Plano, TX

Utter fail. The first time I had a claim, it was for a washing machine. The service company said that it couldn't be repaired and had to be replaced. Easy, right? NOPE. HWA won't replace the machine, or handle any of the logistics of dealing with it, which is what I wanted to avoid by paying a lot of money for a warranty - the actual dealing with it. It's a function of time. I expect them to save me time, and it has been the exact opposite. I got a "buy-out" offer of $323 to replace the machine. The problem: the least-expensive machine I could find, even with a Labor Day sale on across Best Buy, Home Depot and Lowe's was just under $400. Then, there is the "required" hoses add-on for $39.99, plus install and delivery for $59.99, plus haul-away of the old appliance for $59.98, plus sales tax - all over $600. I escalated the buy-out amount after spending a lot of time (that I didn't have) evaluating options that HWA should have been doing and sending them my data. They said that for the capacity machine I had, that was all they could offer - the $323, despite all the quotes I sent to them. I asked what make/model they found for that price, and was told that it was a "grid". I asked for the "grid" to find out where they think I can get a washing machine for that price and was told it is a secret grid, and they're not obligated to, nor were they going to tell me what make/model that price was for. Oh, and this is new since I've had HWA for 12 years now, they no longer cover anything to do with installation, delivery, or haul-away of the broken machine - they used to handle all of this. I have wasted hours arguing with people and they simply do not care at all. Getting an HWA home warranty will cost you far more money in your time, and is a pain in the ass, to say the least. I'd have been better off not having one at all. Oh, and you can only get that buy-out on a Lowe's gift card - the place I least like to buy things. Wretched experience all around.

6 months ago

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David Hobart, IN

This company used to be great at servicing their customers, I had been a customer for many years with essentially no problems. However this past year has been a joke. I had a plumbing issue and an air conditioner issue neither of which they could even find a service provider. They now have a program that allows the customer to select their own service provider and then would be reimbursed by HWA. Of course I had to use this since HWA could not locate a service provider in my area at all. How can you be a warranty company that has nobody willing to work for them?? To make a long story short HWA sets the requirements on the customer's service provider such that the customer's service provider cannot fulfill the HWA requirements. The customer then cannot be reimbursed because the service provider cannot fulfill the HWA requirements before the repair/replace takes place. The repair has to be finished so it goes forward then the fight with HWA takes place which the customer cannot win. Never sign up with this company!

6 months ago

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Ruth Panama City, 8

I should have never gone through HWA. It is a complete racket and waste of time. I first submitted my plumbing leak on 8/1. A plumber appointment was made for a Saturday between 10-4 and the plumber never showed up- calling the company was not helpful because no on answered the phones. The following Saturday a plumber actually did show up, filed a report and charged me a $75 service fee. After a few days a did not get any follow up so I called HWA for the first time- after multiple calls I finally insisted a manager call me back immediately and on 8/29 was told my warranty would not cover this because of a completely different issue found in my inspection report. Complete waste of time, energy and $75. I should have went with my gut and used an independent plumber.

6 months ago

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Pietro

It's the worst company I've ever worked with. Any type of company like this should not exist, I don't know what is wrong with those people. They came over and charged me $75 and they never told me anything about the parts. Nobody could tell me where the parts were. After more than a month now, I had to ask someone else to come and they fixed it in 2 days. And when I called Home Warranty of America, they kept offering me to renew, but they couldn't even fix one problem and one of the attendants just could not give me the claim number. She just kept offering to renew, to renew, and I had to yell at her to give me the claim number because she wouldn't give it to me. It was the worst experience ever.

8 months ago

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Maria Koziakov St. Petersburg, FL

There has not been a single claim that went through without a fight. appliance parts take forever to arrive. One month to repair a refrigerator is what it took only to find out that one part that was claimed out of stock was always in the repairman's truck , but moreover to find out that there is also a leak and the refrigerator cannot be repaired. Happy to find out it got approved for replacement - boom, the lowe's gift card will arrive in 30 days!! How nice 2 months without refrigerator, what a joke. Another property, another refrigerator, after the part finally arrives in 6 weeks and is installed, but the freezer door still leaks and freezes up , the vendor never returns phone calls. Keep trying until HWA says it has been 30 days, open new claim, pay another $100! Plumbing was a night mare, leaking washer and unreliable plumbers keep rescheduling due to crying babies and barking dogs in the background. Call HWA to ask for another plumber, instead they open new claim and make me pay $100 twice, what a scam. Another plumbing claim broken shower gets denied based on the diagnosis that the plumber says he never submitted. Another fight to get another plumber re evaluate, gets denied again - the repair has been completed without authorization! No we were supposed to wait for 2 weeks for authorization with a non working shower. The communiocation between vendor and HWA is awful, authorization process is not functioning as a result it so time consuming and stressful and absolutely not worth the money. Angry tenants, disappointed landlords.

8 months ago

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Joy Deltona, FL

I did not like the fact that it took 3 weeks to get my ecard to purchase my new washer. I had to go to the laundromat 3 times. I did not get full replacement money to buy the new washer. So I paid my 100.00 for the tech to come out and then to buy the cheapest washer I had to add 253.00 to the money hwa gave me. All in all I spent 353.00 to have this warranty. Now my AC is not working properly. So another 100.00 plus I have to pay 138.00 when they come back to fix it. I live in Florida and it's been 86 degrees in my house for 2 weeks now and it won't be fixed until next week. So another 238.00. why do I have a warranty?

8 months ago

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Stephen Jacksonville, FL

I was enticed to sign-up for three years after having them for a year. They have yet to pay even one claim. I now want to receive a refund for all except a one-year renewal.

2 months ago

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Mary TX

Technician diagnosed our problem 8 days ago. He left the company before the information was relayed to HWA. I have contacted HWA multiple times now . I have also left multiple messages with H20 pool repair with no response. The leak in our pool pump worsens every day.

4 months ago

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Lauren Lineweber Lincoln, NE

The last two claims I’ve submitted through my warranty at HWA have been a nightmare. After following their protocol for submission of a claim, I’ve had to fight tooth and nail to get reimbursed or get the company that did the work, to get paid. The customer is always right motto apparently means nothing to this business.

4 months ago

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Thomas Deslatte Montgomery, TX

Service provider outrageously priced repair at over $800. Your maximum for this was $500. I could get the part and do it myself for less than $300 and you wouldn’t pay for the part. I would have to pay another $75 to get another bid. Total rip off.

4 months ago

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Suzanne

They couldn't provide services in my new state and when they did send someone out, that person did not fix the issue. I cannot get a hold of that person. When I called customer service to ask for it to be reassigned to a different provider, they just sent it back to the same person who I cannot get a hold of.

4 months ago

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Amy Atlanta, GA

The first tech I was sent had no clue what he was doing and literally didn’t speak to me when he came into my house. Plus I had to wait a long time to be assigned a tech so it was frustrating to have to request another. My air conditioner was out for approx a month before you guys sent anyone that could actually fix it.

5 months ago