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Home Security of America

Is This Your Business?
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4.5

Overall Score

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LAST UPDATED: April 4th, 2023

Home Security of America was founded in 1984 and touts that quality services are its highest priority. The company's headquarters is located in Cross Plains, Wisconsin. Representatives are located in several metropolitan areas across the country. Recently Home Security of America was purchased by American Home Shield. 

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The Good

  • Wide geographical coverage
  • Tools for real estate professionals
  • Multiple warranty types

Wide Geographical Coverage

Home Security of America covers the vast majority of the United States. Many home warranty companies will only cover specific regions, so it's excellent to see companies that have wider coverage. A map on the company website allows potential customers to see if their state is covered.

Tools for Real Estate Professionals

Home Security of America not only offers home warranty options for average homeowners, but also for real estate agents and other professionals. Home Security of America also provides tools for real estate pros like real estate coaching and social media resources. This will help real estate agents to become more effective in their field.

Multiple Warranty Types

Home Security of America offers four types of home warranties
  • Home seller
  • Home buyer
  • New construction
  • Buyer direct
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The Bad

  • No mobile app
  • Minimal chat features

No Mobile App

Unfortunately, Home Security of America does not have a mobile app at this time. It would be nice for the company to consider an app to make paying deductibles and ordering services more accessible to customers.

Minimal Chat Features

It's unclear if Home Security of America offers 24/7 phone support. A phone number is available on the company website, but the hours of availability aren't specific. There is also no live chat feature. It looks as though there isn't any real time conversation available with Home Security of America, but customers are told to expect a response within 24 hours. 

View Best Home Warranty Companies

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The Bottom Line

Home Security of America was founded not so much on having the lowest prices, but the best services. The company covers almost the entire nation and offers a variety of services and product coverage, but if you need to request service, a representative might not get back to you immediately. We at BestCompany recommend looking at other top competitors before checking out Home Security of America. 

View Best Home Warranty Companies

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Star Rating

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2.6

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17 Reviews

Review Breakdown

5 grade

29%

4 grade

6%

3 grade

6%

2 grade

6%

1 grade

53%

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Sheila Stone Harrogate, TN

What I experienced with HSA is the classic "bait and switch". The original contract that I signed was very basic and sounded great. I opted for the 7-Star Upgrade which included Septic System and Roof Repair. When I received my itemized contract the Septic System coverage was useless. It only covered items that most septic systems don't have. I am now in debt for $5000 worth of septic repair. My refrigerator started going out. The repair man gave them an estimate, with a recommendation to replace because it would be more cost effective. It took me almost 4 months to get the new refridgerator. When my water heater went out they only agreed to pay for the water heater even though my contract specifically included plumbing, expansion tank, etc. I only recently discovered this was because HSA's system does not immediately inform the CSA of the type of coverage you purchased. Too late now. I was charged twice for the same service call. I had to dispute it with my credit card company to get it resolved. The Customer Service Reps had every text book excuse handy. "This was a seperate service call." "This request was more than 30 days after the first request." etc. HSA does not provide any form of contact other than the Customer Support number on the contract. There is not a way to contact anyone to make complaints or take it to someone with authority.

1 year ago