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First American Home Warranty

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2,923 User Reviews

7.4

Overall Score

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Carla

They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

2 years ago

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Reply from First American Home Warranty

We appreciate your review, Carla.

May. 29th, 2019

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star star star star star

N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

2 years ago

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Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

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star star star star star

Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

2 years ago

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Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

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star star star star star

Arlene Ahern Iona, ID

Professional service. Head to wait for the part (Covid) but the product manager kept me posted.

3 months ago

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Reply from First American Home Warranty

Thank you Arlene. Glad to hear the issue was finally resolve.

Jun. 4th, 2021

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star star star star star

Roger Herauf Tulsa, OK

Excellent responce to any issues. The company has a good reputation with the sevice providers

3 months ago

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Reply from First American Home Warranty

Thank you for your feedback Roger.

Jun. 4th, 2021

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star star star star star

Joni Tinsley Chandler, AZ

I have had a few repairs, and it was very easy, they took care of everything, and resolved quickly

3 months ago

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Reply from First American Home Warranty

Hi Joni. Thank you for your feedback

Jun. 4th, 2021

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star star star star star

Sandy Gardner Pickens, SC

We are very pleased with the service and we know that when we call that we will be taken care of

3 months ago

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Reply from First American Home Warranty

Hi Sandy. We are so happy to hear that you are satisfied with our service.

Jun. 4th, 2021

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star star star star star

Tracy Magliato Shawnee Mission, KS

Very happy with technicians and service. Communicated tech in route and when I could expect arrival.

4 months ago

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Reply from First American Home Warranty

Hi Tracy. We are very happy to hear that we have met your expectations.

May. 18th, 2021

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star star star star star

Miriam Franklin Trussville, AL

They’ve been great so far. We haven’t had a lot of issues but they’ve handled the ones we’ve had in excellent fashion.

4 months ago

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Reply from First American Home Warranty

Hi Miriam. Thank you for your feedback. Have a great day.

May. 18th, 2021

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star star star star star

Michael Musick Twentynine Palms, CA

It’s a great company and they fix any issues fast and they keep in touch with all updates with your issues

4 months ago

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Reply from First American Home Warranty

Hi Michael. Thank you for your feedback. Have a great day.

May. 7th, 2021

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star star star star star

Benjamin Shakely Las Vegas, NV

Excellent service. They responded quickly and had someone there right away. Followed up to make the job was completed.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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star star star star star

Elizabeth Redding, CA

Efficient and easy to use. I have used them twice so far and they were able to quickly help me with my problems.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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star star star star star

Linda Waters Moreno Valley, CA

They've been good, on time, had great techs, & good price for my budget & provided what they promised.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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star star star star star

D J Redus Bryant, AR

Have had them on two other occasions and 3 claims. They always gave us good service and good contractors.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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star star star star star

Minaz Aldulaimi Tucson, AZ

They came to check my issue in a timely manner, took care of the problem with giving me a ton of excuses.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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star star star star star

Jeff Willis, TX

Great service and fast!! Always on top of your request. If a company can’t make it out to you, they immediately contact someone who can.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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star star star star star

Karen Kiehne Campbell, CA

When I call I talk to a human being who can answer all my questions quickly. Easy to renew policy. Very responsive to repairs.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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star star star star star

Tom Allen Rosenberg, TX

I have used several different warranty companies and First America has been the most responsive to review and handle any problem.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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star star star star star

Alex Anastasiadis Sedona, AZ

overall service but also because of latest service from your representative, Jaime H. who was extremely helpful and professional.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Mary Anne Madden Redding, CA

My refrigerator stopped working. They responded quickly and set up an appointment with the repair company. They also followed up on the service call.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Iris Richmond, VA

Always come through when I need them. The use experienced and reliable contractors. Contractors are professional and quality materials.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Bonnie J Searles Summerfield, NC

I've always been happy with the quick response to the problems I've had. The service people they are contracted with have been top notch.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Bernice J Horwitz Saint Louis, MO

anytime i needed them they were there. PRICE AND VALUE WELL WORTH THE MONEY. ALSO PEACE OF MIND KNOWING COULD COUNT ON FAH.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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star star star star star

Paul Marble Falls, TX

3 service. I live in a rural area and have had issues this service. First American finds the providers for me at a reasonable cost.

7 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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star star star star star

Tanner Corder Abilene, TX

The service is extremely affordable. It gives me peace of mind knowing I will be taken care of. The service is also easy to use.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

John Knoxville, TN

So easy to deal with. Enter problem on line and they take care of it from there. In fact they contract with the very best

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

KERRY STILES SR Laguna Hills, CA

I have only had two warranty requests, at this time, and both were promptly responded too and the only charge was the required trip charge.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

LUCIA DOMVILLE San Diego, CA

GOOD SERVICE NOT SO EXPENSIVE AND NICE PEOPLE. ON TIME. FRIENDLY. VERY CLEAN AND ACCURATE. PERSONAL CONFIDENT WITH THEIR WORK

8 months ago

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Reply from First American Home Warranty

Thank you Lucia for your kind words.

Jan. 6th, 2021

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star star star star star

Jeffrey Furmanek Vail, AZ

Excellent customer service. Customer service reps are extremely helpful and knowledgeable. Glad I chose First American.

8 months ago

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Reply from First American Home Warranty

Hi Jeffrey. We are glad to be your home warranty provider! Thank you for your feedback!

Jan. 6th, 2021

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star star star star star

Melissa Goyer

Personable. Friendly, quick responses. Anytime i have had to use them, they were quick to get someone to respond. I have tried others and no one beats AHW

9 months ago

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Reply from First American Home Warranty

Thank you for your review Melissa!

Dec. 18th, 2020

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star star star star star

Pat

Only one claim but had help right away with a great technician who explained how to get more efficient results by adding a phone app and new equipment available anywhere.

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Louis Szuch

Excellent service for over 15 years. I had had plumbing issues, electrical issues , and appliance issues. All have been taken care of quickly and professionally

9 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Karl Waters

Always great service very reliable,always helpful. The price of the contract is very reasonable I feel comfortable with first American home they don't leave you hanging

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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star star star star star

Sue Corradetti

I've had good experience with them. I was especially pleased when they replaced my microwave oven, making sure it was a convection oven as well as a microwave oven.

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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star star star star star

Michelle

I received a very fast response to my claim. My central air died during one of the hottest summers on record and a new unit was installed in no time at all.

11 months ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Gabriel Cordova, TN

I just started my contract with them and so far everything has been good. I haven't reported any issues thus far but as of now the Customer Service has been quite good. No complaints currently.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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star star star star star

Deborah Memphis, TN

I have never had an issue. They have always been there to take care of my issues in an efficient and quick manner. I have not had an issue with any of the companies doing my repairs.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

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star star star star star

Frank Fasola Williamstown, NJ

Never any problems with warranty Never any problems with payment always answer the car and ready to help this is a great company I would recommend them highly they have exceeded my expectations

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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star star star star star

Flora Lopez

Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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star star star star star

darry holmes (NC)

fair prices, ease of claims settled, expediant responses to service calls, comfort of knownig the plan is present on appliances, they have upheld all their contractual promises

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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star star star star star

MSgt Bill Harris

Its all about the charges for Freon. Its only about $5-$7 a pound on internet, but some companies for other home warranty companies will charge up to $75 per pound. 1st American does not let that happen!!!!

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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star star star star star

Mary Staula

No fuss service plus fast and efficient contractors! I really do wish it didn't cost so much but in the end, it's usually cheaper than hiring a contractor on your own and we trusting them! th

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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star star star star star

Gloria

Never had any problem with the company, services completed in timely manner and always got feedback concerning my satisfaction. Will always stick with them, they got my back!ck

1 year ago

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Reply from First American Home Warranty

Hi Gloria, thank you for you positive feedback!

May. 18th, 2020

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star star star star star

Karen Middle River, MD

Price and coverage. Well, my braying was high and I volunteered to do this survey but you weren’t happy with my review and wanted me to write more? What do you expect? I am paying but have not had to use your service.

1 year ago

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Reply from First American Home Warranty

Hi Karen. We are not showing a response or feedback was provided but we do thank you for the rating. Have a great day,

May. 8th, 2020

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star star star star star

James & Connie Torina Richmond, MI

We had their service in AZ. for 8 years and then for 15 years in Michigan and they have always served us well and in a timely manor. Would recommend them to everyone because of their service.

1 year ago

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Reply from First American Home Warranty

Thank you James and Connie for continuing to stay with First American for over 20 years. We appreciate your feedback and look forward to servicing you in the future. Have a wonderful day.

Apr. 27th, 2020

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star star star star star

Monica Hess Fresno, CA

They’ve always delivered 100%. We used First American from 2000-2010. They were great. Just started back with them (don’t know why we did not purchase in 2015, when we bought a new home.

1 year ago

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Reply from First American Home Warranty

Thank you Monica, we appreciate your feedback and are happy to have you back with First American. Have a nice day.

Apr. 27th, 2020

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star star star star star

Ruben De La Torre

Excellent service, the technician was very helpful and kept informed during the repairs. Very honest, hard working technician! First American does keep it's promise of providing excellent service at competitive pricing!

1 year ago

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Reply from First American Home Warranty

Hello Ruben. We appreciate your feedback. Have a wonderful day.

Apr. 1st, 2020

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star star star star star

Jim Guererro

Whenever a claim is initiated I get an appointment within 48 hours if it's on the weekend. Weekdays is within 12 hours so I would know when I can expect my issues addressed and fixed.

1 year ago

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Reply from First American Home Warranty

Hi Jim. We appreciate your feedback. Thank you.

Apr. 1st, 2020

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star star star star star

Parmi Toor

We have used First American for 10 years for all our investment properties and are very satisfied with their service. Its very easy to place a service call and the issues were always resolved quickly.

1 year ago

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Reply from First American Home Warranty

So great to hear Parmi! Thank you for being a loyal customer for the past 10 years, we appreciate it.

Jan. 24th, 2020

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star star star star star

Kim Palos Verdes Estates, CA

Vince who helped me was top notch. He is the best customer service person I have ever worked with. He followed up with me many times to make sure the service was completed as I had trouble with the repair company.

1 year ago

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Reply from First American Home Warranty

Thank you for your review Kim, we look forward to servicing you again.

Dec. 10th, 2019

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