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First American Home Warranty

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8.1

Overall Score

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Henry O Woods

They have always honored our contract and if it wasn't covered, I was notified up front.

3 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Elizabeth Talley

I've always had good customer service. My repair appointments have always been in a timely manner.

3 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Carol Sido Toledo, OH

When we needed them for home issues in the passed they were there for us in a timely manner!

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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April Maricopa, AZ

Allows for Online requests that can be placed 24/7. Contractors provided Prompt service.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Marisa Franklin Lake Elsinore, CA

Customer Review Video

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Martin Gonzalez Selma, CA

I've had to summit two claims and they took care of the claims without any issues.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Mike Mount Royal, NJ

it was easy to file the claim online. And I received a fast response. Contractor showed up to do the work promptly

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Mike Turner Jefferson City, TN

Very responsive when called upon. Courteous operators and local rep were impressive to work with.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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star star star star star

Melvin Heaps Benton, AR

Customer Review Video

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Maria

Pretty good service and response. We have liked the people who have serviced us except one for our garage door.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Jen & Richie Friedhoff

Always happy with the response time and completeness of the repair or replacement.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Juan Ridgeway

Whenever you call them they always get on the job. I would recommend them to all my friends.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Anthony Kunkel

Always quick to respond to repair requests. Technicians are always polite and competent.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Tom

I've had a good experience with the company, plumbing problems and a quick resolution.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Richard figueroa

Good service need to let customer look for for someone if you cannot find someone to fix things

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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star star star star star

Jim

Good value, rapid response when using website to report problem and receiving service

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Joan Erickson

I've had no problems with the service. Customer serive reps are very friendly and helpful.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Scott Murray

Responsive, professional and easy to get a hold of! Even in this COVID-19 world!

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Williams

The few times I had to call customer service they were very helpful, professional and friendly.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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star star star star star

Jesus salcedo

I rate them like this because their service is real good and help you on whatever you need help on

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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star star star star star

eddie perez

Very professional technicians; quality customer staff; prompt response; top notch company

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Phillip Whitaker

poor service on replacement of washer, has taken 3 weeks and still washer not installed. This is after several months of not fixing the original intermittent problem.

3 years ago

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star star star star star

Pamela S Wells

Took care of issues with getting home items repaired like my heater and refrigerator.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 20th, 2020

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star star star star star

John Stotz

They have come through when most needed and their contractors have proven superb.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 20th, 2020

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star star star star star

Pat Kinnard

When my air unit went out they can right on and fixed once the problem was found.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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star star star star star

Jacqueline Wright

Service was great easy repair and it did not take long to get my repair completed

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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star star star star star

Arif Kinchen

THEY NEVER LET ME DOWN. THE PROVIDERS THEY ALIGN THEMSELVES WITH HAVE BEEN TOP NOTCH!

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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star star star star star

robert lonergan jr

they have done everything we have asked. we call they take of our needs. they dont delay.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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star star star star star

Mona Gonzales

They take care of my issues. Great customer service and take care of issues quick

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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star star_border star_border star_border star_border

Dylan Hernandez

Dishwasher still not fixed. Had to contact warranty agency to get information instead of being notified. Still haven't received any updates on parts, or solutions due to lack of parts.

3 years ago

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star star star star star

Jose Cortes

Easy understanding of coverage. And best solution for your home and peace of mind.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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star star star star star

Bernard Banks

very good at taking care of your needs and very good replacing with a new appliance if need be

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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star star star star star

Cynthia Dominguez

I feel secure knowing that I have a home warranty company to handle finding a contract company.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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star star star star star

Stephen Abbott

They are consistent in response and coverage of needed repairs/replacement of things that go wrong.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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star star star star star

Gayle Lang

They have been great people to work with ! I know our rep...Shelley and she ROCKS ! They care !

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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star star star star star

Gayle Boyd Strange

As a real estate broker, I have found that they are prompt to respond to service requests.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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star star star star star

Faye

They respond quickly. The repair people are very professional. It's easy to open a claim.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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star star star star star

Nancy Evleth

First American is user friendly: they have always responded immediatley to concerns.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Sandy

Easy to request service call and easy to track service call from beginning to end

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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star star star star star

Stephen M. Bricault

They have done outstanding for me. I haven't had any problems getting service when I needed it.

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Susan Pierce

I have had no complaints about their service. They're very prompt, and are user friendly.

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Eileen

Although I have not filed a claim the intro process and customer service was awesome

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Rita Stevens

the owner of the bussiness came out at almost midnight to make sure I was not overheated !

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Anestis Katotikidis

I had a good experience with them for my air conditioning repair during a heat wave

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star_border star_border

Nancy Synnott

I thought all my kitchen appliances were covered, but I found out that my refrigerator is not...can 't add it until i renew next year.

3 years ago

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star star star star star

William Darrow

They are very responsive and helpful. The service people they suggest have all been expert.

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Athena Kelley

Problem was solved with no problems. Time for getting part was longer than expected.

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Christopher

They are a good company. The value for the price is good. Customer service is great.

3 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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star star star star star

Stanley

Easy to work with, quick to respond and always send a reliable & courteous repair person

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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star star star star star

rachael

They replaced my 14 year old broken dishwasher with a new Amana. Out of pocket cost was $75.

3 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020