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First American Home Warranty

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2,923 User Reviews

7.4

Overall Score

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Doug & Connie Whetzel Hemet, CA

VG company, vg customer service, great technicians with quick service

1 year ago

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Reply from First American Home Warranty

Hello Doug and Connie. We are so happy to hear you had a great experience. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

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Sumrall

Great service, on time. Reasonable rates, prompt response

1 year ago

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Reply from First American Home Warranty

Hi Sumrall, thank you for your review.

Feb. 27th, 2020

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Jennifer Adams

they were receptive to my issue and sent out another tech when i requested it

1 year ago

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Reply from First American Home Warranty

Hi Jennifer, thank you for your feedback.

Feb. 4th, 2020

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J

Had issue with the contractors but recent services have been goid

1 year ago

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Reply from First American Home Warranty

Thank you J for you review.

Feb. 4th, 2020

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ROSALIE BROAD Reseda, CA

They do what they say they will downs stand behind the client

1 year ago

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Reply from First American Home Warranty

Thank you Rosalie for your review.

Jan. 21st, 2020

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Charmaine Queen Creek, AZ

They are very quick getting back to you when you need to file a claim.

1 year ago

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Reply from First American Home Warranty

Great to hear, Charmaine! Thank you for your review.

Jan. 21st, 2020

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Philip Wiseman

there was a delay in the company coming to my house at the appointed time

1 year ago

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Reply from First American Home Warranty

Hi Philip, thank you for your review.

Dec. 4th, 2019

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Bill

It's pretty good. We've had several repairs and the contractors have been good.

1 year ago

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Reply from First American Home Warranty

Thank you Bill for your review. We are glad to hear the repairs were completed in a timely manner.

Dec. 4th, 2019

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Stevens Lee

They are not perfect I had some issues with the time repair person would arrive

1 year ago

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Reply from First American Home Warranty

Hi Stevens, thank you for your review.

Oct. 24th, 2019

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Johnny

Very good but not perfect. Lack of contractors in one area I have property

1 year ago

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Reply from First American Home Warranty

We appreciate your review Johnny.

Oct. 24th, 2019

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Eric Lee

Almost always very good; most of their contractors are excellent, one is not.

1 year ago

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Reply from First American Home Warranty

Hello Eric, thank you for providing us with your feedback.

Oct. 24th, 2019

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james myers

They need to remove contractors like AM PM plumbing from their roster.

2 years ago

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Victoria

Very knowledgeable plumber but had to wait over a weekend for help

2 years ago

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Reply from First American Home Warranty

Thank you Victoria!

Aug. 20th, 2019

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John

They get the job done even when the task become more difficult than usual.

2 years ago

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Reply from First American Home Warranty

Thank you John for your review.

Aug. 26th, 2019

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Nikki Clawson

Call in claim, heard from plumber, had garbage disposal replaced in 2 days

2 years ago

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Reply from First American Home Warranty

Thank you Nikki for your review.

Aug. 20th, 2019

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Amos Dienye

Because I was not very pleased with the how they didn''t cover my property

2 years ago

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Reply from First American Home Warranty

Hello Amos, Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized. In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered. Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. This claim is considered closed.

Aug. 9th, 2019

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Jeff Plant

Responsiveness and good follow up. Better than previous warrant company

2 years ago

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Reply from First American Home Warranty

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

Aug. 7th, 2019

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Jan

4 out of 6 service calls were not covered but I had to pay the $75 fee anyway.

2 years ago

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Robert Whitten

They follow contract rules stated. There personnel are very helpful.

2 years ago

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Reply from First American Home Warranty

We appreciate your feedback Robert!

Aug. 7th, 2019

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Sherwin Levinson

Service has always been great, service fees have crept up too high.

2 years ago

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Reply from First American Home Warranty

Hi Sherwin. Thank you for your review.

Jul. 3rd, 2019

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Sammy

The customer service is responsive and everything went just fine.

2 years ago

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Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

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Mark

I had a couple problems with the company that First America had set me up with.

2 years ago

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Shelia Pierce

The contractors always fixed the things that I filed a claim for! Sometimes it would take time to get a contractor to reply!

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Ray

We’ve had good results overall from them over the years. On some occasions it takes a little long for revive guy to come.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Frank Arnold Boerne, TX

Have not had any claims recently. Only concern when used is that some of the vendors sent out do not appear to be the most knowledgeable.

2 years ago

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Reply from First American Home Warranty

Thank you Frank for your review.

May. 20th, 2019

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Devra Castle Helendale, CA

I like not having to find a repairman and having someone stand behind me if they do bad work-I like the ease of doing requests on line

2 years ago

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Reply from First American Home Warranty

Thank you Devra for your review.

Apr. 17th, 2019

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Sharon Kutsch

Past performance over the years I have participated

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Letha

They have been responsive and follow the contract

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Peggy Megginson Norman, OK

Consistently good service and communication

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Teresa Miller Derby, KS

have always done my repair and follow up each time

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Helen

They are always available and have send to send

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Herald

Easy to put in a claim; technicians respond fairly quick.

1 year ago

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Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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BH

Past experience some good and some not so much.

1 year ago

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Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Reuben Salazar

Quick response to claims. Technician was good and on time.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Linda Mora

Had a little problem with dishwasher being fixed.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Michelle

They are great about getting back to me right away.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

1 year ago

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

1 year ago

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john mcgivern

i only used them once and it was fast and very thorough...

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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ARUN MALHOTRA

good service as well as good customer support

1 year ago

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Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Julio Marin

Job not completely accomplished, or finished

1 year ago

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Patty Steward Keller, TX

Because most of my calls are handled promptly

1 year ago

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Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

1 year ago

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Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

1 year ago

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Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

1 year ago

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Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Joel Corpuz

Everything that I requested to fix was completed

1 year ago

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Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

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