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First American Home Warranty

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2,923 User Reviews

7.4

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Kara Vance Charleston, WV

Helpful, but difficult to talk to a person.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Jo Lynn Sallee Houston, TX

Some of the contractors are less than stellar.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Lynne T Stone Riverside, CA

2 services were good, 1 took way too long

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Grace Palm Coast, FL

Delay in complete claim. Many phone calls to get results

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Harriett Hurt Big Island, VA

Feel they can get services that will respond quicker

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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S Gray Toledo, OH

Price increases a little too much each year

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Earl Jones Riverside, CA

Sometimes information given isn't clearly understood.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Bernice Pinnock Cordova, TN

They are easy to work with when I call someone about a problem.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Michael Ortega Harbor City, CA

Courtesy and professionalism in addition they respond quickly

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Ann Marie Mahaffey Redding, CA

Prompt service . Repairs usually done right first time or replaced

6 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Rhonda Alvin, TX

I had a few problems with service but was always taken care of

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Martin Leach Austin, TX

Ultimately provides security but are let down by contractor scheduling

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Lee E Wiley Maumelle, AR

Good service, response time has been a little delayed on occasion

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Joe Eberhardt Milton, FL

I did not know that I was going to have to pay the labor portion of my claim.

7 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Pete Toledo, OH

Took a while to file a claim but went well after contact made.

7 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Valerie Indianapolis, IN

So far, they've responded to my service requests in a timely manner.

7 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Ginger Stephens Loganville, GA

Very friendly way to work with. Quick to respond and great repair people.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Carrie Clayton, NC

They are good but needs to get fixer closer to where people live

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Sparks Spartanburg, SC

Responsiveness, qualified techicians and value for the price

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Edwin Bungo Fresno, CA

They are good but not perfect. They did not fully fix our refrigerators.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Christopher San Diego, CA

Great services at a great price. Provides peace of mind with an older home.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Michael D Peters Orange Park, FL

Overall ease of use and fairness. Nice follow up and friendly service.

8 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verna Akina Maumelle, AR

I had good experiences and prompt responses with my claims.

8 months ago

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Reply from First American Home Warranty

So glad to hear Verna. We look forward to servicing you again in the future.

Jan. 6th, 2021

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Hamilton Mints

Very helpful employees good price better than anyone else offering home warranty

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Patricia

Because when I first moved into my house I had some issues you refused to repair

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Ronee Siegel

Easy to contact, responsive. Sometimes the referrals go to less than adequate companies.

11 months ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Alta

They take the claim immediately but it takes days before one if their vendors comes to make repairs.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Robert Underwood

I have had good service at all times, Due to the current problems with the Virous some things have been slow

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Joe Kelly Bradenton, FL

We are new customers .While we were impressed by ratings and customer reviews we have little actual experience.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Julie Saint George, UT

My last occurrence with them was crazy, time consuming and not enough direction from FAHW to get repair done quickly.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Travis Barnes Oklahoma City, OK

Affordable and worry free reliability. Easy to navigate website and easy to schedule an appointment for service.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Karen Jordan-Fuller Waldorf, MD

Great service efficient timely response. The associates are very patient and knowledgeable about the contractors.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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d miller Hendersonville, TN

took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Alberta French

Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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cassandra

Only because I had to call in more than I felt was necessary to have my issues/concerns taken care of.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Helen Stokes Ellenwood, GA

I had to fininsh my installation and pay someone to come out and finsih the install of the stovetop

1 year ago

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Reply from First American Home Warranty

Thank you for your review Helen.

Jul. 8th, 2020

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Peggy Roberts Maryville, TN

They cover what they advertised but you always pay at least $100.00 to the people when they get there to do the work.

1 year ago

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Randy Webber

They are fast, usually send professional repair people. Sometimes send people out then tell me it is not covered.

1 year ago

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Reply from First American Home Warranty

Hello Randy. We appreciate your feedback. There are times when a diagnosis is performed that can result in the repair or replacement not being covered per the terms of the contract. Thank you. Have a good day.

Apr. 6th, 2020

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Kim

The warranty doesn't cover everything. We have called 3 times and they never cover the entire issue .

1 year ago

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Reply from First American Home Warranty

Hello Kim, we appreciate your feedback. Have a great day.

Apr. 1st, 2020

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Kate M Sedona, AZ

they have been consistently good with service (our 2nd home with them) but do wish they covered a few more things

1 year ago

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Reply from First American Home Warranty

Thank you Kate for your feedback.

Jan. 21st, 2020

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Lena Ferguson

Quick response from contractors in normal situations....difficult problems sometimes takes a long time!

1 year ago

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Reply from First American Home Warranty

Thank you Lena for your review.

Oct. 24th, 2019

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Steve

I have no complaints they did a pretty good job. I've used the warranty quite a bit and haven't had any difficulties.

2 years ago

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Anthony

First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.

2 years ago

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Reply from First American Home Warranty

Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!

Aug. 19th, 2019

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4 Bakersfield, CA

I have used it a few times. So far it's been very nice and they have come through with pretty much everything.

2 years ago

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Julie

The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

2 years ago

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Reply from First American Home Warranty

Thank you Julie for your feedback!

Aug. 7th, 2019

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Mike

I've been having problems with them not explaining the warranty and problems that have not been covered.

2 years ago

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Sondra

So far the service has been good. I had water flooding and they sent people out twice to get it right.

2 years ago

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Reply from First American Home Warranty

Thank you Sondra for your review.

Aug. 1st, 2019

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Albert Little Rock, AR

Good experiences with customer service. Most of the companies used be first American have been very good.

2 years ago

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Reply from First American Home Warranty

Thank you Albert for your feedback!

Jul. 24th, 2019

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Eddie Boom

I''ve had multiple I calls for work and every time it''s another 75 dollars even if it''s for the same thing

2 years ago

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Reply from First American Home Warranty

Hi Eddie. We appreciate your feedback.

Jun. 19th, 2019

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Melany

There is always room to improve - the turn around in getting my refrig working again seemed excessive.

2 years ago

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Reply from First American Home Warranty

Thank you Melany for your review. We would like to review your claim, can you please provide us with your claim number?

Jun. 4th, 2019

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