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First American Home Warranty

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2,923 User Reviews

7.4

Overall Score

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William forrest

My roof did NOT get fixed and now it started snowing here.

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Ffej noselrac

Poor service slow service and Claims are not paid

10 months ago

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letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

1 year ago

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Ralph Monterosa

I have an oven that was broken since November. It is still broken.

1 year ago

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Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

1 year ago

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raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

1 year ago

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Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

1 year ago

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Harvey Waid

had trouble getting help to get contractor to complete the work.

2 years ago

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Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

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Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

1 year ago

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Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

1 year ago

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Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

1 year ago

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Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

1 year ago

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James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

2 years ago

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Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

2 years ago

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yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

2 years ago

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Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

2 years ago

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Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

2 years ago

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Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

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Alannahjeremy Studio City, CA

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

2 years ago

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louis c gaither Oakland, TN

I give them no rating on June 22nd I called to have my refrigerator repair its has now been36 days and no repair has been done

3 years ago

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anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

7 months ago

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Ommid Bavarian

I can't get anything done in a timely manner

1 year ago

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mike

getting any return phone calls was IMPOSSIBLE

1 year ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

1 year ago

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mike

poor customer service....no follow through

1 year ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

2 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

2 years ago

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

1 year ago

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

1 year ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

1 year ago

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

1 year ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

1 year ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

1 year ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

1 year ago

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GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

2 years ago

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Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

2 years ago

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Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

2 years ago

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