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First American Home Warranty

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2,927 User Reviews

7.2

Overall Score

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Ommid Bavarian

I can't get anything done in a timely manner

1 year ago

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mike

getting any return phone calls was IMPOSSIBLE

1 year ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

1 year ago

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mike

poor customer service....no follow through

2 years ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

2 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

2 years ago

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

1 year ago

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Linda

Respond quickly. Pay the bill- no problem

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Robert Tarbell

price for coverage is high compared to other home warranty companies

1 year ago

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Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

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Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

1 year ago

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Cindy

Good customer service. Timely is processing claims.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Samuel Novotny

They dont cover labor for fixing or replacing water tank

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Carl

They blew our last service request and sent two companies out

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

1 year ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

1 year ago

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Bill

So far so good..per visit charge a bit too steep , $75..

2 years ago

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Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

1 year ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

1 year ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

1 year ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

1 year ago

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GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

2 years ago

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Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

2 years ago

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Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

2 years ago

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