Name: First American Home Warranty
Rating: 3.7

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Verified Customer

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Jacqueline Sesma San Diego, CA

Replacement of water heater price was responsible.

2 years ago

Reply from First American Home Warranty

Jacqueline, We appreciate you taking the time to share your review with us!

Apr. 21st, 2022

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Verified Customer

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John Gormley

Price is noy too high, service is usually prompt.

2 years ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review!

Apr. 7th, 2022

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Verified Customer

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Brenda Herrera

provide excellent technicians in regards to service calls

2 years ago

Reply from First American Home Warranty

Brenda, Thank you for letting us know what a great job the team did while servicing your claim. We look forward to providing you great service in the future!

Apr. 7th, 2022

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Verified Customer

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Addie Clark Herbert Oklahoma City, OK

Great service whenever I call, very prompt in responding

2 years ago

Reply from First American Home Warranty

Addie, Thank you for sharing your review. It is always great to hear when our customers are provided great service!

Mar. 30th, 2022

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Verified Customer

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Kitty Swanson Simpsonville, SC

They have acted promptly to set up repairs or replacements.

2 years ago

Reply from First American Home Warranty

Kitty, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Mar. 30th, 2022

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Verified Customer

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Evie Fegler Monroe, WA

No callback from Furnace Doctors after a week. Poor service to this new customer!!

2 years ago

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Verified Customer

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Sondra Williams Paso Robles, CA

Still waiting in a replace my washer over one month and have my mom on hospice at home with no way to wash her bedding daily!

2 years ago

Reply from First American Home Warranty

Sondra, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays, and want to apologize for the delay in having your appliance replaced. We see that at this time the service has been completed. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 16th, 2022

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Verified Customer

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Gail M Grayson-Gipson Dallas, TX

Professional, timely, courteous and knowledgeable

2 years ago

Reply from First American Home Warranty

Gail, We appreciate you taking the time to share your review here with us!

Mar. 16th, 2022

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Verified Customer

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Sandra Norman Lakewood, CA

They have handled my few claims with professionals and quickly.

2 years ago

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your review. It is wonderful to know that we were able to resolve your issue for you!

Mar. 10th, 2022

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Verified Customer

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Joseph L Brown Detroit, MI

have not used it yet but have high confidence in the service

2 years ago

Reply from First American Home Warranty

Joseph, Thank you for sharing your review! We will be here for you should you need us in the future.

Mar. 3rd, 2022

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Verified Customer

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nancy c long Louisville, KY

They came through for me on my first call

2 years ago

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us! It is wonderful to know that the tech was able to promptly service your claim.

Feb. 23rd, 2022

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Verified Customer

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Kimberly Reed Tyler, TX

Quick, painless and listens to resolve your issues

2 years ago

Reply from First American Home Warranty

Kimberly, Thank you for your kind review!

Feb. 23rd, 2022

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Verified Customer

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Salvador Barajas Gresham, OR

Good quick response to claims and good customer service

2 years ago

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Feb. 9th, 2022

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Verified Customer

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D B Las Vegas, NV

Very responsive; quick and easy processo

2 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your comments!

Feb. 1st, 2022

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Verified Customer

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V. Nenaji Jackson, Ph.D. San Leandro, CA

Reliable, uncomplicated, fair, efficient

2 years ago

Reply from First American Home Warranty

We appreciate your review!

Feb. 1st, 2022

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Verified Customer

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Roger L. Smith North Little Rock, AR

They handle claims quick and easy to get on the phone.

2 years ago

Reply from First American Home Warranty

Roger, Thank you for your review! We are pleased to hear your claim was resolved quickly.

Feb. 1st, 2022

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Verified Customer

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Sherrece Jackson Anderson, SC

Good experience so far. I used them once and I haven't had an issue with yet.

2 years ago

Reply from First American Home Warranty

Sherrece, Thank you for sharing your review! It is great we were able to provide you a good experience. We will continue to be here for you should you need us in the future.

Jan. 25th, 2022

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Verified Customer

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Henry Steward Ripley, TN

Staff is professional and claims are handled quickly.

2 years ago

Reply from First American Home Warranty

Henry, We appreciate you taking the time to share your five star review with us!

Jan. 25th, 2022

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Verified Customer

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Lisa Ribeiro Modesto, CA

Do not feel technicians are qualified enough. Also, do not like long wait on phone.

2 years ago

Reply from First American Home Warranty

Lisa, Thank you for sharing your comments with us. Please know that we do complete internal surveys and monitor customer feedback on our contractor partners and will certainly take this into account. We look forward to being there for you, should you ever need us again.

Jan. 18th, 2022

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Verified Customer

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Kathy Pfenninger Tallmadge, OH

I put in a claim on Tuesday and as of Friday I have not had anyone call about my fridge

2 years ago

Reply from First American Home Warranty

Hello Kathy,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you have been authorized to hire a licensed contractor to diagnose the failure to your refrigerator and is scheduled for January 25, 2022. Please provide with your contractor’s diagnosis and recommendation for review.

First American considers this claim pending.

Jan. 21st, 2022

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Verified Customer

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Clifford T Elgin Prospect, KY

Price is good, coverage is decent, communication is too much

2 years ago

Reply from First American Home Warranty

Clifford, We appreciate you taking the time to share your review with us!

Jan. 12th, 2022

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Verified Customer

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Gracie Harris Corona, CA

Sometimes the automatic can be challenging rather speak to live person.

2 years ago

Reply from First American Home Warranty

Gracie, Thank you for sharing your feedback with us. We appreciate these comments and will certainly look into this further.

Jan. 6th, 2022

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Verified Customer

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Linda Hulon Suwanee, GA

Quick response - great service - nice people

2 years ago

Reply from First American Home Warranty

Linda, It is always great to hear when our customers are provided with great service!

Jan. 6th, 2022

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Verified Customer

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DAMARIS GOMEZ Spring, TX

You are very nice and attend my problem, and ask my questions

2 years ago

Reply from First American Home Warranty

Damaris, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided great service.

Jan. 6th, 2022

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Verified Customer

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Casaundra Brackney Phoenix, AZ

Easy to make appointments. But some of the companies are not good.

2 years ago

Reply from First American Home Warranty

Casaundra, Thank you for sharing your comments! It is great to know that you find it easy to schedule an appointment for service. We do complete internal surveys as well as monitor feedback on our contractors as we want to ensure we are providing our customers with the best service possible. Should you ever experience an issue, please connect with us and we would be happy to assist.

Jan. 6th, 2022

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Verified Customer

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Daniel T Pindel Modesto, CA

Great service response time and services in timely manner

2 years ago

Reply from First American Home Warranty

Daniel, Thank you for taking the time to share your five star experience!

Jan. 6th, 2022

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Verified Customer

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Sharon Thompson Toledo, OH

They send you help with in a good amount of time

2 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us. It is awesome to know that your claim was resolved promptly.

Dec. 30th, 2021

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Verified Customer

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Mary L Burch Beaumont, TX

They got my billing information changed.

2 years ago

Reply from First American Home Warranty

Mary, Thank you for your review! We are glad to know that we were able to assist you in updating your information.

Dec. 30th, 2021

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Verified Customer

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Richard Stewart Shingletown, CA

Always on time and and service is outstanding

2 years ago

Reply from First American Home Warranty

Richard, It is fantastic to hear that your claim was resolved. We look forward to providing you great service in the future!

Dec. 30th, 2021

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Verified Customer

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Gloria M Lawson Memphis, TN

always efficient with scheduling repair work.

2 years ago

Reply from First American Home Warranty

Gloria, Thank you for putting your trust in us! We are pleased to hear your service is complete.

Dec. 29th, 2021

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Verified Customer

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Gail Postell Athens, GA

Always received Quick and courteous service

2 years ago

Reply from First American Home Warranty

Gail, Thank you for sharing a review. It is always great to hear when our customers are provided with great service!

Dec. 29th, 2021

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Verified Customer

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Kathy Sands San Tan Valley, AZ

Business excellence t customer service .

2 years ago

Reply from First American Home Warranty

Kathy, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided five star service.

Dec. 29th, 2021

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Verified Customer

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Mary Kathleen Barclay Windsor, CA

Great service providers, timely response

2 years ago

Reply from First American Home Warranty

Mary Kathleen, Thank you for leaving us a five star review!

Dec. 29th, 2021

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Verified Customer

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Robert Harbison Wichita, KS

I have always had excellent results with my requests.

2 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your feedback with us! We are thrilled to know that you have had excellent service during your claim process. We will continue to be here for you should you need us in the future.

Dec. 29th, 2021

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Verified Customer

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Omega West Point, MS

My issue was solved and service was rendered the next day.

2 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is awesome to know that you had a five star experience!

Dec. 29th, 2021

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Verified Customer

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John Evelyn Downey, CA

Repairs was completed in a timely and safe manner

2 years ago

Reply from First American Home Warranty

John, Thank you for sharing your five star review with us!

Dec. 29th, 2021

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Verified Customer

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Jerry Alexander Henderson, NV

Service has been very good in our experience with the company.

2 years ago

Reply from First American Home Warranty

Jerry, Thank you for your review. It is always great to hear when our customers are provided with great service!

Dec. 29th, 2021

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Verified Customer

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Haywood Dickens Chester, VA

Very easy to setup appointments for repairs

2 years ago

Reply from First American Home Warranty

Haywood, We appreciate you sharing your review! It is awesome to know that we make it easy to request a service.

Dec. 29th, 2021

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Verified Customer

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Juanita Dow Tyler, TX

Very user friendly, online and telephonically

2 years ago

Reply from First American Home Warranty

Juanita, We appreciate you taking the time to share your review with us. It is great to know that you were provided five star service!

Dec. 29th, 2021

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Verified Customer

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A satisfied customer Redondo Beach, CA

Responsive, quick, resolve the problem quickly

2 years ago

Reply from First American Home Warranty

It is wonderful to hear that your issue was resolved. We look forward to providing you great service in the future!

Dec. 21st, 2021

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Verified Customer

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Sam Chaoui Riverside, CA

Excellent customer service, great follow up.

2 years ago

Reply from First American Home Warranty

Sam, It is always great to hear when our customers are provided with stellar service!

Dec. 21st, 2021

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Verified Customer

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Frank La Quinta, CA

Great communication and customer service so far.

2 years ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is wonderful to know we have been able to provide you five star service!

Dec. 21st, 2021

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Verified Customer

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Shawn M Burgess Glendale, AZ

Easy to coordinate repair and communicate with

2 years ago

Reply from First American Home Warranty

Shawn, It is awesome to know that you found it easy to coordinate a repair. We look forward to being there for you, should you ever need us again.

Dec. 21st, 2021

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Verified Customer

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Carol munch Las Vegas, NV

Was very fast and pleasant to do business with.

2 years ago

Reply from First American Home Warranty

Carol, We’re grateful for your kind review!

Dec. 21st, 2021

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Verified Customer

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Mary Main Sonora, CA

They hooked me up with a great company to fix my furnace.

2 years ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Dec. 21st, 2021

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Verified Customer

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Bernard Tovio Laufasa Las Vegas, NV

Good experience. My service was done professionally.

2 years ago

Reply from First American Home Warranty

Bernard, We’re grateful for your kind review!

Dec. 21st, 2021

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Verified Customer

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Nicole Walker Lake Elsinore, CA

So far so good. I haven't had any issues with customer service.

2 years ago

Reply from First American Home Warranty

Nicole, We appreciate you taking the time to share your review!

Dec. 21st, 2021

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Verified Customer

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Cindy Sapulpa, OK

It's easy to file a claim and the follow up is great!!!

2 years ago

Reply from First American Home Warranty

Cindy, Thank you for leaving us a five star review!

Dec. 21st, 2021

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Verified Customer

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Deborah Morris Las Vegas, NV

They always get a company to call me fast

2 years ago

Reply from First American Home Warranty

Deborah, We appreciate you taking the time to share a review. It is always great to hear when our customers are provided with great service!

Dec. 21st, 2021

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Verified Customer

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Alice Butterfield Oroville, CA

I called with a problem and it was taken care of in 2days

2 years ago

Reply from First American Home Warranty

Alice, It is fantastic to hear that your issue was resolved quickly. We look forward to providing you great service in the future!

Dec. 21st, 2021