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First American Home Warranty

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2,904 User Reviews

7.8

Overall Score

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raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

1 year ago

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Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

1 year ago

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Swanson

Coverage is not nearly as well profitted as advertised.

1 year ago

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Harvey Waid

had trouble getting help to get contractor to complete the work.

1 year ago

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Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

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maria

they should have contractors who truly care for customer.

2 years ago

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

11 months ago

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Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

1 year ago

star star star star star

DW KLUVER

They stood behind their warranty on the one claim I had.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

1 year ago

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Jeff

Good service overall. Generally worth the cost. Available 24 hours.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Ruby S.

Always listen and call appropriate repair company.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Darrin

Always professional and on time and very reliable.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Mavis Krause

Everything alweays taken care of foir the co-pay.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Leann Ciccone

They have helped me EVERY TIME that I have needed help.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Sophie Esparza

Prompt reply, great service courteous and helpful

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Stanley Michael Wise

They have always been responsive to my requests and emails.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Elaine W

You call and they immediately take action.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

1 year ago

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Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

1 year ago

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Philippe Encino, CA

It took time to get our issues fixed but First American finally did.

1 year ago

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Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

1 year ago

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James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

1 year ago

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Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

2 years ago

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yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

2 years ago

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Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

2 years ago

star star star star star

Marsha Grubb Lakeland, FL

Always very professional and service is assigned quickly.

2 years ago

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Reply from First American Home Warranty

Hi Marsha. We appreciate your review.

May. 31st, 2019

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Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

2 years ago

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Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

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Alannahjeremy Studio City, CA

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

2 years ago

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louis c gaither Oakland, TN

I give them no rating on June 22nd I called to have my refrigerator repair its has now been36 days and no repair has been done

3 years ago

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mike

getting any return phone calls was IMPOSSIBLE

1 year ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

1 year ago

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mike

poor customer service....no follow through

1 year ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

2 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

2 years ago

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Linda

Respond quickly. Pay the bill- no problem

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Robert Tarbell

price for coverage is high compared to other home warranty companies

1 year ago

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Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

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Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

1 year ago

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Cindy

Good customer service. Timely is processing claims.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Samuel Novotny

They dont cover labor for fixing or replacing water tank

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Carl

They blew our last service request and sent two companies out

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

1 year ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

1 year ago

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Bill

So far so good..per visit charge a bit too steep , $75..

2 years ago

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Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

1 year ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

1 year ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

1 year ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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