First American Home Warranty Logo

First American Home Warranty

check_circleVerified

star star star star star_border
2,936 User Reviews

7.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Grant Douglas

Speed of taking care of claims and the worry that it takes off my shoulders.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

We are glad your claims were resolved quickly Grant. We look forward to servicing you again in the future.

Jul. 10th, 2020

star star star star star

LeRoy E. Ownbey

They do a great job.Always send top rate companies to ur home.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Adam San Carlos, CA

This company is horrible. They don't respond and they send you in endless loops while they delay either getting repairs done or delay in reimbursing you.

2 years ago

star star_border star_border star_border star_border

Cathy Martin Kansas City, MO

I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

Jul. 2nd, 2019

star star_border star_border star_border star_border

Paige Austell, GA

I wish I could rate them in the negative horrible company horrible customer service are ready and willing to make you wait if no resolve. I will never use them again.

2 years ago

star star star star star_border

ajgarza1201 Beeville, TX

Pretty good experience with this company they are fast to get claims started and completed.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback Ajgarza.

May. 31st, 2019

star star star star star

Marie Henderson, NV

Quick to respond and fix the problem. Neat-clean-professional!

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Marie. Thank you for your review.

May. 31st, 2019

star star star star star

Warren Sawicki Madison, MS

Contractor was on time, respectful and corrected the problem

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Warren, thank you for your review.

May. 23rd, 2019

star star star star star

Colin

Quick response, efficient, prompt service. Couldn't have been better.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

May. 10th, 2019

star star star star star_border

Steve Newman Murrieta, CA

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Steve. Thank you for your review. We appreciate it.

Apr. 19th, 2019

star star star star star

Missi Fresno, CA

They have been great so far. Very friendly, great follow up.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Missi. Thank you for your review. We appreciate it.

Mar. 8th, 2019

star star_border star_border star_border star_border

Belinda Sunnyvale, CA

Our water heater is leaking this morning and called right away to get an contracter to diagnose. they promised will be in touch within 3 hours but no one called me at all.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

9 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lynda

Poor customer service and poor timely repairs. Limited resources for repairs.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert Boyd

Never finished the job that we put in for.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

David

Poor response to claim resolution. Poor communications

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ralph Monterosa

I have an oven that was broken since November. It is still broken.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Steve Gladu

I'm getting scammed by the technicians they choose.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mohamed

Unable to providers necessary contractors

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Swanson

Coverage is not nearly as well profitted as advertised.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Harvey Waid

had trouble getting help to get contractor to complete the work.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

maria

they should have contractors who truly care for customer.

2 years ago

star star_border star_border star_border star_border

Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

1 year ago

star star star_border star_border star_border

Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

1 year ago

star star star star star

Ruby S.

Always listen and call appropriate repair company.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

DW KLUVER

They stood behind their warranty on the one claim I had.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Mavis Krause

Everything alweays taken care of foir the co-pay.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Stanley Michael Wise

They have always been responsive to my requests and emails.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Sophie Esparza

Prompt reply, great service courteous and helpful

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Jeff

Good service overall. Generally worth the cost. Available 24 hours.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Darrin

Always professional and on time and very reliable.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Leann Ciccone

They have helped me EVERY TIME that I have needed help.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Elaine W

You call and they immediately take action.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

1 year ago

star star_border star_border star_border star_border

Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

1 year ago

star star star star star_border

Philippe Encino, CA

It took time to get our issues fixed but First American finally did.

2 years ago

star star_border star_border star_border star_border

Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

2 years ago

star star_border star_border star_border star_border

James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

2 years ago

star star_border star_border star_border star_border

Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

2 years ago

star star_border star_border star_border star_border

yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

2 years ago