First American Home Warranty Logo

First American Home Warranty

check_circleVerified

star star star star star_border
2,904 User Reviews

7.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Matthew Chester San Antonio, TX

Problem: The furnace is stuck on and it's 86 degrees in my child's bedroom. Response from First American: Best we can do is hook you up with a space heater...... Trash company, Waste of Money, Horrible Customer Service

2 years ago

star star_border star_border star_border star_border

Cynthia Courtney El Paso, TX

Our washer broke on 5/7. It's 6/12 And we still don't have a replacement. We call and call but never get calls back. We're at the point where we may have to pursue litigation to get them to honor their warranty.

3 years ago

star star_border star_border star_border star_border

Justin Wray TX

FAHW is a dysfunctional company. I have made several claims that have been either denied or had significant problems. Several days ago I spent 3 hours on the phone to get it straitened out.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

7 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ffej noselrac

Poor service slow service and Claims are not paid

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

William forrest

My roof did NOT get fixed and now it started snowing here.

8 months ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert Boyd

Never finished the job that we put in for.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Renate DiMarco

I had an issue with my central air in the beginning of June and still not resolved

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Nestor Vitta Spring, TX

Subcontractors are slow in providing service

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

Jun. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Larry Hall Pasadena, TX

The agent disconnected my wife for trying to get a clarification from them

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Alvin Scifres

Not customer friendly not completely honest

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Matt Binder Lima, OH

They raised my rate for renewal by 30%. I was going to renew but now I’m not.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

EDward Hebert

Every warranty item we identified were denied for different reasons. Warranty is worthless

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shirley Anderson

They are good full fill your request right away and get responsible party out to fix the problem

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Steve

Good intentions, but disorganized and flow to respond

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Carolyn Taylor

Had very little need for use fortunately.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Carolyn, we look forward to servicing you in the future.

Feb. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Nichols

Very long wait to get someone out to do repairs. Poor communication

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Anthony Cedar Hill, TX

Only problem is that some of the repairs have not been completed.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Robert

It takes forever to get claims resolved!

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anthony

Take them to long to get parts for there customers

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Jun. 4th, 2019

star star star star star

Gladys

They been great so far, on time and give exact date and time.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Jeff

Quick and efficient . Service is scheduled right away with quality companies.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Grant Douglas

Speed of taking care of claims and the worry that it takes off my shoulders.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

We are glad your claims were resolved quickly Grant. We look forward to servicing you again in the future.

Jul. 10th, 2020

star star star star star

Jongphil Kim

The technician arrived on time, my broken part was fixed timely.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

LeRoy E. Ownbey

They do a great job.Always send top rate companies to ur home.

1 year ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Adam San Carlos, CA

This company is horrible. They don't respond and they send you in endless loops while they delay either getting repairs done or delay in reimbursing you.

1 year ago

star star_border star_border star_border star_border

Cathy Martin Kansas City, MO

I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

Jul. 2nd, 2019

star star_border star_border star_border star_border

Paige Austell, GA

I wish I could rate them in the negative horrible company horrible customer service are ready and willing to make you wait if no resolve. I will never use them again.

2 years ago

star star star star star_border

ajgarza1201 Beeville, TX

Pretty good experience with this company they are fast to get claims started and completed.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you for your feedback Ajgarza.

May. 31st, 2019

star star star star star

Marie Henderson, NV

Quick to respond and fix the problem. Neat-clean-professional!

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Marie. Thank you for your review.

May. 31st, 2019

star star star star star

Warren Sawicki Madison, MS

Contractor was on time, respectful and corrected the problem

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Warren, thank you for your review.

May. 23rd, 2019

star star star star star

Colin

Quick response, efficient, prompt service. Couldn't have been better.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

May. 10th, 2019

star star star star star_border

Steve Newman Murrieta, CA

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Steve. Thank you for your review. We appreciate it.

Apr. 19th, 2019

star star star star star

Missi Fresno, CA

They have been great so far. Very friendly, great follow up.

2 years ago

First American Home Warranty Logo

Reply from First American Home Warranty

Hi Missi. Thank you for your review. We appreciate it.

Mar. 8th, 2019

star star_border star_border star_border star_border

Belinda Sunnyvale, CA

Our water heater is leaking this morning and called right away to get an contracter to diagnose. they promised will be in touch within 3 hours but no one called me at all.

2 years ago

star star_border star_border star_border star_border

anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ommid Bavarian

I can't get anything done in a timely manner

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

David

Poor response to claim resolution. Poor communications

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ralph Monterosa

I have an oven that was broken since November. It is still broken.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Steve Gladu

I'm getting scammed by the technicians they choose.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mohamed

Unable to providers necessary contractors

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information