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First American Home Warranty

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2,936 User Reviews

7.3

Overall Score

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Steven Marietta, GA

My AC has a problem...they sent a contractor and said nothing wrong...now the AC stops working...but they still try to collect $75 service fee for not servicing...

2 years ago

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Tyrone Midway, FL

When I had a problem with my A/C and dryer at the same time my coverage kick in no questions ask

2 years ago

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Reply from First American Home Warranty

Hi Tyrone. Thank you for your review.

Jul. 1st, 2019

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Mario camacho Indianapolis, IN

DO NOT GET THIS WARRANTY....I’ve been trying to get the AC repaired. Now it’s going on a month and they keep on switching contractors but no repair yet. Worse company I’ve dealt with.

2 years ago

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Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Jun. 27th, 2019

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Paul Grady Greenback, TN

Very good and reliable service with excellent response to requests for needed repairs.

2 years ago

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Reply from First American Home Warranty

Hi Paul, thank you for your review! We appreciate it!

May. 31st, 2019

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Jerry Victoria, TX

American Home Warranty stayed on top of my water heater problem as soon as I contacted them.

2 years ago

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Reply from First American Home Warranty

Hi Jerry, thank you for your review.

May. 31st, 2019

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Nivi Norristown, PA

The worst customer service anyone can have. Their customer service reps do not know how to talk. Its based outside USA. They have no sense of customer service. They use bad contrators so they dont have to pay a lot

2 years ago

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Anita Chula Vista, CA

Wonderful service and very nice people. I have been telling my friends how you guys rock

2 years ago

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Reply from First American Home Warranty

Hi Anita. Thank you for your kind words. We look look forward to servicing you again in the future.

Apr. 16th, 2019

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Barney Anaheim, CA

Bad service from First American Home warranty, they send companies that don't know how to fix problems covered in their warranty. When contacting main office you get nothing solved. I will not renew with them.

2 years ago

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Manjola Plaku Katy, TX

Is not worthy to pay for. Still my dishwasher is not fixed yet more than 2 months already, bad customer service. They want to pay the Technician my myself and reimbursing my money

2 years ago

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Terri Lyn Zucker San Mateo, CA

Horrible and more horrible. Sent inept, lyng contractors, stupid employees who did not read online messages, refused all replacement of items with bogus excuses. Their neglect is pure evil.

2 years ago

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Reply from First American Home Warranty

We have responded to the consumer directly requesting for information.

May. 20th, 2019

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ANDRE Norcross, GA

CLAIM FILED NOV FOR FRIDGE, MICROWAVE, DISHWASHER AND STILL NOT FIXED. THEY DEDUCTED FROM MY CLAIM A 2ND OPINION WHICH WE DIDN'T NEED AND THAT TOOK MONEY FROM THE REFRIGERATOR BUYOUT THEY OFFERED ME.

2 years ago

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Ann Knoxville, TN

Don't use this company. Your out of pocket expenses is much more than what they pay out . I replaced a gas water heater. They don't go into detail as to what they don't cover before u take out the policy

2 years ago

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Matthew Chester San Antonio, TX

Problem: The furnace is stuck on and it's 86 degrees in my child's bedroom. Response from First American: Best we can do is hook you up with a space heater...... Trash company, Waste of Money, Horrible Customer Service

2 years ago

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Cynthia Courtney El Paso, TX

Our washer broke on 5/7. It's 6/12 And we still don't have a replacement. We call and call but never get calls back. We're at the point where we may have to pursue litigation to get them to honor their warranty.

3 years ago

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Justin Wray TX

FAHW is a dysfunctional company. I have made several claims that have been either denied or had significant problems. Several days ago I spent 3 hours on the phone to get it straitened out.

4 years ago

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Brenda Ritch Riverdale, GA

Can't send a contractor out for a week and a half

6 months ago

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Reply from First American Home Warranty

Hello Brenda. Our records indicate you placed a claim on April 22, 2021 for your pool salt system not working. First American dispatched an independent contractor, Atlanta Pool Solutions Inc., to diagnose the failure. The contractor reported the control board is not communicating properly with the system and not reading the salt level properly. The contractor also reported the salt cell is bad. The contractor recommended replacement of the parts. First American has since authorized the repairs and the contractor will order the parts. Once the contractor receives the parts, they will contact you directly to schedule an appointment to complete the repairs. Please be advised, First American considers this claim pending.

May. 12th, 2021

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Ignacio Julian Talbott, TN

unreliable contractores, way too many lies

7 months ago

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Reply from First American Home Warranty

Hello Ignacio. Thank you for your review. We have messaged you for additional information.

Apr. 27th, 2021

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Jaclyn Suh Fresno, CA

2 months later, it is still not repaired

7 months ago

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Reply from First American Home Warranty

Hello Jaclyn, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service contractor is scheduled to repair your refrigerator on April 14, 2021 between 8-12pm. Thank you,

Apr. 9th, 2021

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Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

7 months ago

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Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

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Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

9 months ago

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Reply from First American Home Warranty

Hello Sue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly. Please be advised, First American considers your claim pending. Thank you

Feb. 26th, 2021

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Jeff Northridge, CA

Poor vendors, no follow-up on service, 45 minute wait times on the phone.

10 months ago

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Silver

getting the run around on trying to find out what I had to pay for.

11 months ago

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Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

11 months ago

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Reply from First American Home Warranty

Hello Thomas, We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed. Thank you.

Mar. 11th, 2021

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Theodore Kinard

took almost a month for the repair to be completed. no follow up throughout the whole process

1 year ago

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Grandma K

They find any excuse to not cover your part s or things that need replacing

1 year ago

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Larry Ingram

High costs, extended waiting time for an urgent request and they do not use local vendors..

1 year ago

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Townes

They came out to look at my appliance on 8/21?and it still not repaired.

1 year ago

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Keith

They SUCK. No response. I pay for a home warranty and they continue to nickel and dime customers.

1 year ago

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Al Soddy-Daisy, TN

Service takes too long. Some contractors not competent. Call center is a joke house of foreigners.

1 year ago

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JoAnn San Juan Capistrano, CA

Not good with emergency services especially on a weekend.

1 year ago

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Renate DiMarco

I had an issue with my central air in the beginning of June and still not resolved

1 year ago

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Nestor Vitta Spring, TX

Subcontractors are slow in providing service

1 year ago

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Reply from First American Home Warranty

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

Jun. 23rd, 2020

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Larry Hall Pasadena, TX

The agent disconnected my wife for trying to get a clarification from them

1 year ago

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Alvin Scifres

Not customer friendly not completely honest

1 year ago

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Matt Binder Lima, OH

They raised my rate for renewal by 30%. I was going to renew but now I’m not.

1 year ago

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EDward Hebert

Every warranty item we identified were denied for different reasons. Warranty is worthless

1 year ago

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Steve

Good intentions, but disorganized and flow to respond

1 year ago

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Shirley Anderson

They are good full fill your request right away and get responsible party out to fix the problem

1 year ago

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Carolyn Taylor

Had very little need for use fortunately.

1 year ago

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Reply from First American Home Warranty

Hi Carolyn, we look forward to servicing you in the future.

Feb. 27th, 2020

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Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

2 years ago

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Nichols

Very long wait to get someone out to do repairs. Poor communication

2 years ago

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Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

2 years ago

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Anthony Cedar Hill, TX

Only problem is that some of the repairs have not been completed.

2 years ago

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Robert

It takes forever to get claims resolved!

2 years ago

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Anthony

Take them to long to get parts for there customers

2 years ago

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Reply from First American Home Warranty

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Jun. 4th, 2019

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Mom of 3 Signal Mountain, TN

Worst experience with a company that I have ever had!! Do not give these people your money!! 13 days without air and they will not help in any way... completely absurd

1 year ago

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Robyne E Crews Hill Hagerstown, MD

This company has a very poor response time . Twice I called them and requested service. Both times I had to cancel the claims because the vendors never responded to me.

1 year ago

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Jeff

Quick and efficient . Service is scheduled right away with quality companies.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jongphil Kim

The technician arrived on time, my broken part was fixed timely.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Gladys

They been great so far, on time and give exact date and time.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020