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First American Home Warranty

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2,936 User Reviews

7.3

Overall Score

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Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

1 year ago

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MARY Cano

It took numerous different appointments to get resolved

1 year ago

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Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020

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Robert Diamond

they follow through to make sure that you are satisfied

1 year ago

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Reply from First American Home Warranty

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Jan. 24th, 2020

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Patricia Capanna

Misunderstanding of what was covered after the fact.

1 year ago

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Frank

Responsive and up to date messaging for claims

1 year ago

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Reply from First American Home Warranty

Hi Frank. Thank you very much for your feedback. Have a great day.

Jan. 17th, 2020

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Yvonne Geesey

They have been reliable and honored their warranty.

1 year ago

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Reply from First American Home Warranty

Thank you Yvonne for your review, we appreciate it.

Jan. 21st, 2020

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Stephanie Brown

They have been consistent and professional.

1 year ago

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Reply from First American Home Warranty

Hi Stephanie, thank you for your review.

Jan. 21st, 2020

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Diana

I've never been disappointed when I've had to contact them

2 years ago

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Reply from First American Home Warranty

Hi Diana, we appreciate your feedback and thank you for choosing First American.

Dec. 4th, 2019

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Phil

Excellent results. Some hiccups along the way.

2 years ago

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Reply from First American Home Warranty

Thank you Phil for your review.

Oct. 24th, 2019

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Patricia

They have come through Everytime we've needed them.

2 years ago

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Reply from First American Home Warranty

Thank you Patricia for your feedback.

Oct. 24th, 2019

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Steve

Mixed results. Sometimes quick and easy; sometimes it drags on and on

2 years ago

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Reply from First American Home Warranty

Thank you Steve. We look forward to servicing you again in the future.

Oct. 24th, 2019

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David Wizbowski

They cover some stuff not all need to tracheal little fine print

2 years ago

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Reply from First American Home Warranty

Hello David. Thank you for your feedback.

Oct. 24th, 2019

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Michael Little Rock, AR

Good customer service good contractors quick response

2 years ago

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Reply from First American Home Warranty

We appreciate your review Michael!

Oct. 2nd, 2019

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Ray Tucson, AZ

Great service and nice people, always kept me informed

2 years ago

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Reply from First American Home Warranty

Thank you Ray for your review.

Oct. 2nd, 2019

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Marcellah

Overall pretty good. Often they send out terrific people.

2 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 24th, 2020

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Kelvin

Always handle problem within 24-48 hours.

2 years ago

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Reply from First American Home Warranty

Thank you for your review, Kelvin.

Sep. 25th, 2019

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Stacey Walsh

Quick response, but service fee seems high.

2 years ago

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Reply from First American Home Warranty

We appreciate your review, Stacey.

Sep. 25th, 2019

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S Braich

Excellent customer service good quality, by friendly

2 years ago

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Reply from First American Home Warranty

Thank you for your review, S.

Sep. 25th, 2019

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Bonnie Brunson

Most always pleased with how quickly someone comes out.

2 years ago

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Reply from First American Home Warranty

Thank you Bonnie for your review.

Aug. 28th, 2019

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Bon

Phone service takes too long, otherwise good.

2 years ago

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Reply from First American Home Warranty

Thank you Bon for your review.

Aug. 28th, 2019

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Victor Beas

Almost always a good experience with them.

2 years ago

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Reply from First American Home Warranty

Thank you Victor for your review, we appreciate it.

Aug. 20th, 2019

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Mark Samuels

Took over 30 days to get HVAC fixed. Total Air Care is a bad vendor for HVAC.

2 years ago

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Larry Levine

Mostly good. A lot of the vendors they deal with are poorly rated.

2 years ago

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Reply from First American Home Warranty

Thank you Larry.

Aug. 20th, 2019

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John Lovell

It takes a long time to get service, don't get to pick the replacement part.

2 years ago

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Catherine

Took 3 weeks to get a company out to address a potential leak with the pool.

2 years ago

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4 Plant City, FL

They're very good at responding and very friendly.

2 years ago

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Mark

Pleasant disposition. Solved the problem

2 years ago

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Reply from First American Home Warranty

Thank you Mark for your review.

Jul. 3rd, 2019

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Cathy Jacobson

STill waiting to get my pool circuit board fixed, 3 service trips still not fixed. Very disappointed.

2 years ago

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Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced during the handling of your claim. At this time, we are aware that the repairs to your pool/spa have been completed.

Jun. 20th, 2019

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Jay

Great except for online access, which is annoying to use.

2 years ago

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Reply from First American Home Warranty

Hi Jay, we appreciate your feedback.

Jun. 19th, 2019

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Dave

First American gives quick and good responses.

2 years ago

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Reply from First American Home Warranty

Thank you, Dave! We appreciate you taking the time out of your busy day to let us know how we are doing.

Jun. 17th, 2019

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John Davison

Very good company. The service they provide is excellent.

2 years ago

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Reply from First American Home Warranty

Hi John, thank you for your review.

Jun. 12th, 2019

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Steve

Terrible contractors substandard work performed on several occasions

2 years ago

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Anthony Cimarusti

I have had good results, but is is getting very expensive.

2 years ago

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Reply from First American Home Warranty

Thank you for your review, Anthony.

Jun. 4th, 2019

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Darlene Greeman

Customer service lacked a little in the personable area.

2 years ago

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Reply from First American Home Warranty

Thank you Darlene for your feedback. We appreciate it.

Jun. 4th, 2019

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Liz

good service for repairs and timely repairs

2 years ago

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Reply from First American Home Warranty

Thank you Liz for your review.

Jun. 4th, 2019

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Al Williams

Did not like that I wasn't told that my insurance did not cover my garage door only parts

2 years ago

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Harry

They have a little problem finding contractors in my area.

2 years ago

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Reply from First American Home Warranty

Hi Harry. We appreciate your review.

Jun. 4th, 2019

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Shane

Overall it is okay but they could be more proactive.

2 years ago

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Reply from First American Home Warranty

Thank you Shane for your feedback!

Jun. 3rd, 2019

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Anonymous Bedford, TX

It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

2 years ago

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Deonte Dawson Raleigh, NC

Its been 2 days since I have requested service on my washer and I haven't received any response at all from First American Home Warranty.

9 months ago

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K Waterman Smithfield, VA

Horrible. No loyalty. Scammers. Refusing to honor my warranty! Demanding "modification" fees. Check out Facebook group under FAHW SUCKS! So many angry customers. Do NOT waste your money on this scam company.

1 year ago

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Kathy S Mesa, AZ

If I could give a zero I would. Our washer has been serviced 11 times in the last year. I am currently going on 3 weeks waiting on a part, unacceptable. FAHW should not be providing service in rural areas period.

1 year ago

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Jeff

When I had a issue with my home, I had no problem getting the service that I needed.

1 year ago

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Reply from First American Home Warranty

Great to hear Jeff, thank you for your review.

Jul. 10th, 2020

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Jim

Over the years they have consistently provided me with outstanding service and warranty coverage

1 year ago

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Reply from First American Home Warranty

So great to hear, Jim. Thank you for your review.

Jul. 10th, 2020

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Danny Alvarez

Great service and they do what they can to give you the best company to assit you .

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jerry Romero

The overall service is great, some delays due to service providers delays but overall great value.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Xenia Ramos

Great customer service , They go out of there way to help you find what you need

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Angela Bibile

There servics are quick ,and mostly they send people with 100% knowledge and polite.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Humble, TX

Very easy to work with and they have a great group of contractors who are honest and reliable.

1 year ago

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Reply from First American Home Warranty

Thank you Thomas for your review

Jun. 25th, 2019

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Sundar Ganesh Bothell, WA

The worst Service you you will ever come across , there is nothing g covered as part of home warranty there is always nothing covered it’s better to live without First AM in peace.

1 year ago