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First American Home Warranty

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2,936 User Reviews

7.3

Overall Score

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Jalil

Overall they do a good job , prompt and efficient

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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SCOTT LANGHOFF

They've saved me thousands of dollars...

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Linda Curtis

Good but room for improvement in customer communication.

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Mike

Very helpful, useful, and good contractors.

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Sharon Kutsch

Past performance over the years I have participated

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Letha

They have been responsive and follow the contract

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

1 year ago

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Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

1 year ago

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

1 year ago

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Peggy Megginson Norman, OK

Consistently good service and communication

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

1 year ago

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

1 year ago

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

1 year ago

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

1 year ago

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

1 year ago

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Teresa Miller Derby, KS

have always done my repair and follow up each time

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

1 year ago

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Helen

They are always available and have send to send

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Herald

Easy to put in a claim; technicians respond fairly quick.

1 year ago

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Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

1 year ago

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olivier

just follow up not as great you send a messafe on no answer for days

1 year ago

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BH

Past experience some good and some not so much.

1 year ago

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Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Michelle

They are great about getting back to me right away.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Reuben Salazar

Quick response to claims. Technician was good and on time.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

1 year ago

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Linda Mora

Had a little problem with dishwasher being fixed.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

1 year ago

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

1 year ago

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john mcgivern

i only used them once and it was fast and very thorough...

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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ARUN MALHOTRA

good service as well as good customer support

1 year ago

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Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Robert

Good service but poor communication. Non English speaker on phone

1 year ago

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Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Julio Marin

Job not completely accomplished, or finished

1 year ago

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Patty Steward Keller, TX

Because most of my calls are handled promptly

1 year ago

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Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

1 year ago

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Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

1 year ago

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Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

1 year ago

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

1 year ago

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Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Joe

I had to pay more money out of pocket more to every repair person. to every

1 year ago

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Richard Chapman

Fast efficient service and they fixed the problem

1 year ago

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Reply from First American Home Warranty

Thank you Richard, for your feedback. Have a great day.

Apr. 1st, 2020

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Joel Corpuz

Everything that I requested to fix was completed

1 year ago

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Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

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MC

They make it easy to get quality service

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Harold Woods

I think they contract out to crooks, that take advantage of the poor.

1 year ago

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Selene

only use once and it was great, no issue and easy

1 year ago

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Reply from First American Home Warranty

Hello Selene. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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Linda Clark

Repairs never made. I had water in my basement. Plumber walked u. And told me I needed a sump pump and walked out.

1 year ago

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Harms

Prompt response although some contractors did not work out.

1 year ago

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Reply from First American Home Warranty

Hi Harms. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

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Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

1 year ago

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Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020