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First American Home Warranty

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2,935 User Reviews

7.2

Overall Score

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John Laguna Niguel, CA

They have done everything possible to avoid fixing a broken water heater. Over one week, and we still have no hot water. They only make more, and more, excuses, and lies. Avoid at all costs! Read their yelp reviews for more horror stories.

2 years ago

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Steven Arcadia, CA

Don’t use this company, they won’t fix any thing they should cover. They ‘ll send some one without license and unprofessional to your house and take look it with out fix any thing and tell you that they can’t fix it and ask you to signed the papers and send you the bill

2 years ago

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Jamie Newton Rockville, MD

This warranty company is nothing but a third wheel for a potential solution to your problem. Do youself a favor, look up and call you own specific repair person uourself. Leave this so called legal, third wheel, scam artist of a company alone.

2 years ago

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Robert Briggs Clovis, CA

They did nothing but delay,delay the replacement of our oven! The service provider came out but couldn't wire it in. I had to call another person to put in the neccessary box and just had him go ahead and install the oven! Now let's see if AHW reimburses me the $200 It cost me!

2 years ago

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Don Kendrick Austin, TX

worst company i have ever experienced! I have filed several claims with this company. i received an email aknowledging the filing of my claim and inviting me to call which i did. This was three weeks ago. ive never received a return call or email giving me the status of my claim.

2 years ago

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Susan Hutchinson Fort Worth, TX

Could not send a plumber who could fix a toilet. All calls appear to be outsourced and communication is very difficult. Getting someone to resolve a problem is impossible as in my case. I had to use my own plumber and still have not been reimbursed as we agreed. I advise to stay away from this company.

2 years ago

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Em P Colleyville, TX

Worst customer service ever. No corporate phone number. You get to speak with someone in the US when signing up and after that never again. Their El Salvador call center SUCKS. their repair vendors hate them. They consistently put their customers last in line to service. Don't just run away from these losers RUN AWAY FAST

2 years ago

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Jerry Bennion Independence, MO

Does not do what they advertise. Was unable to provide service on emergency situation. Stated that they refunded one months fee, but there has been no refund. Not an honorable company from my experience. In fact I am looking in to filing suit .

2 years ago

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jyoti Exton, PA

First American Home Warranty has been a nightmare for us. I will NOT recommend them to anyone. The contractors does not respond to request right away. You have to keep calling them. One they assign a contractor, we are at the mercy of the contractor. Save yourself the extra headache and GO FOR ANOTHER WARRANTY COMPANY

2 years ago

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Preet Kaur Hundal Placerville, CA

First American Home Warranty has been a nightmare for us. I would NOT recommend them to anyone. They double charge on service fees, they dont respond to request right away. You have to keep calling them. The staff is very unprofessional. Save yourself the extra headache and do not give them your business.

2 years ago

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tom jenkins El Paso, TX

had a plumbing emergency on a Sunday morning...attempted to call First American...was put on hold...never answered...I had to contact a plumber....asked First American for partial reimbursement...they refused...I have been a loyal customer for 5 years....I'm finished with First American and would definitely not recommend....

3 years ago

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Scott Acworth, GA

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

3 years ago

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Elvin McCurdy Rowlett, TX

My experience has been terrible. I reported a claim during early February. As of March 19, I am still waiting for the First American to instruct the contractor to come out and evaluate my claim which the warranty says is covered.

3 years ago

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Billie Sue Gauger Leavenworth, KS

Waiting two weeks to get a hot water tank replaced while water is leaking in my basement is unacceptable. Ive had to make several phone calls and they dont care. On top of it i have to pay over $500.00 because codes have changed and it has to be modified.

3 years ago

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Luis Cardenas Houston, TX

-5 Stars... Stay away from this company! They will pay 5% of the total cost of whatever breaks in your home. The out of pocket you will pay is astonishingly high.. Run away and don't look back. You're better off not having insurance, than getting into a contract with these thieves!

3 years ago

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Joyce Tatro-Manes Haddonfield, NJ

I have had TERRIBLE customer service with First American Home Warranty company. I have NEVER had a smooth experience with ANY of the FIVE TIMES we have had to call with major problems in our new house. I have NEVER had a contractor call me to schedule an appointment. I have had to beg and plead to get them to do what they are supposed to do.

4 years ago

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Vitalii Manteca, CA

True and fair feedback, integrity and truthworthiness

6 months ago

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Reply from First American Home Warranty

Vitalii, Thank you for your review.

Oct. 18th, 2021

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Sandra Andrade Dallas, TX

ice maker still not working, this will be the 3rd service time

7 months ago

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Reply from First American Home Warranty

Hello Sandra, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor The Appliance Fix has been approved to replace the ice maker to your refrigerator. Please be advised, The Appliance Fix will contact you directly to schedule a mutually convenient appointment once the ice maker arrives to their office. Please be advised, First American considers your claim pending. Thank you

Apr. 29th, 2021

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Shari Van de Vrugt Menifee, CA

They find a way to take your Money and Not cover you appliances

7 months ago

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Reply from First American Home Warranty

Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. It is our goal to provide our customers with a successful resolution. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 18th, 2021

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Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

8 months ago

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Reply from First American Home Warranty

Hello Dr Sinha. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

8 months ago

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Reply from First American Home Warranty

Hello RV. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

4 months ago

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Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

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Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

5 months ago

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Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

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Rick Nakagaki Orting, WA

I’ve got 2 quotes and I’ll take the lower price but they won’t call me back!

8 months ago

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Reply from First American Home Warranty

Hello Rick, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that your garage door opener claim was cancelled as your independent contractor repaired the unit. Please be advised, First American considers your claim closed. Thank you.

Mar. 3rd, 2021

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Jennifer Keller Aliso Viejo, CA

Because your system for getting things repaired is horrible.

8 months ago

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LaNell Morold Plano, TX

They rarely cover expenses. They charged over and above.

9 months ago

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Sue Simpsonville, SC

Two of my three requests could not be fulfilled.

9 months ago

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Jose Martir Magnolia, TX

3 Company, but their CS needs to improve

9 months ago

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Joel C Buehler-Werline Redwood City, CA

Took way too long to replace water heater

10 months ago

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robert ruder Pacific Palisades, CA

Helped, however people that came were NOT always helpful

10 months ago

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Jessica Nocerinbo Troianello

Benn going in circles, with no resolution

11 months ago

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Vanessa L Lewis

I've called for home service on my electrical outlet 2 months ago & they haven't showed yet.

11 months ago

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Alejandra

They come out you pay and then you have to pay hundreds to thousands more it's a scam!

11 months ago

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MICHAEL MAHABIR

The have provided service in accordance with their policy

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Keith Washington

Company is good at responding to service requests!

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Don Lutz

Helpful and lessons to understand. Thank you very much.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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david zambriczki

iit all depends what adjuster you get i seem always have problems

1 year ago

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Ron mcgowan

They try to make excuses not to fix or replace items even know the arbitrarily should be covered

1 year ago

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Carrie Whittaker

I now have been waiting for almost 4 weeks for service on the stackable washer!! Terrible service!!!

1 year ago

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Reply from First American Home Warranty

Hello Carrie, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, the clothes washer has been repaired and is currently working properly. As such, your claim is considered closed. Thank you.

Dec. 8th, 2020

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debbie

responsive and helpful customer service.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Earl Weir

They were very responsive to my call for appliance repair

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Tim Symons

There good but the need more info of what's going on

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

1 year ago

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Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

1 year ago

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Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Donna Johnson

They work quickly when calling for service and problems.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Trebla10

Reliability, expertise as well as dependability.

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Luke Shannon

Thorough, professional, friendly, timely, fair,

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Edwards

Sometimes I don''t care for their vendors.

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Audrey

Because they always try to resolve the problems

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Jalil

Overall they do a good job , prompt and efficient

1 year ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020