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First American Home Warranty

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2,934 User Reviews

7.2

Overall Score

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Rick Gallaher Lynchburg, VA

Fail a total fail. Called with a work order on plumbing June 3, They sent a plumber on July 29th. The plumber did not have the right tools and did not come back. It is now Aug 10. Well over 60 days and no service. This it the worst service and qualified for worst home warranty firm ever.

1 year ago

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Kandi Murphy Anderson, SC

Terrible company! We have been without AC for three weeks now. We make 6 calls a day and we get told they are waiting on a report. Additionally, when you do speak to someone they are not American and cannot be understood. They say they will call you back but they never do. Do not waste your money on this company.

1 year ago

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Joe O'Hara Virginia Beach, VA

1 Star...only because 0 was not an option! Difficult to deal with, no callbacks, texts or emails from the company when there is a claim. No service provided 4 days after I made a claim. They use shoddy contractors. Worst company ever. Stay away.

1 year ago

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Shelia Pierce

The contractors always fixed the things that I filed a claim for! Sometimes it would take time to get a contractor to reply!

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Ray

We’ve had good results overall from them over the years. On some occasions it takes a little long for revive guy to come.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Diane

Very efficient. When called they are on top of the problem and we get quick results. Worth the money.

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Sharon Payne

They were prompt getting me the help I needed and were very professional. They took care of my problem ASAP!

1 year ago

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Reply from First American Home Warranty

Hi Sharon. Thank you for your review.

Jul. 10th, 2020

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Paula Greco

There very helpful and knowledgeable ,the person helping me went above and beyond finding what would work

1 year ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Ashley Fairbanks Poway, CA

They are the worst!! They are the hardest to get a live person on the phone and even when you do it’s not someone who can actually help you. We’ve had an issue with our ac for six weeks and they still have yet to fix it! STAY AWAY!!

1 year ago

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Chris J Columbus, OH

First American Home warranty is a total scam and waste of time. They take your money and then never fix your issue. Multiple calls and terrible service -trust me -don't trust First American Home Warranty to fix your problem. Stay away at all costs! Do not buy any of their plans -you will be sorry.

1 year ago

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melanie briscoe Fresno, CA

Worst customer service ever! They also hire contractors that are shady and try to charge you for things that should be covered! Don’t return messages and transfer you numerous times to different people! Go with American Home Shield!

1 year ago

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kimt Livermore, CA

Opened a request back in 9/2019 and over 7 months, still not resolved. Technician came to my home for over 9 visit trying to fix my ref. and only get worse. Agent is not responsive to provide options. left message and no call back. The service suck and i dont think i would buy home insurance again , at least not with First American.

1 year ago

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Rick Wallace Wadesboro, NC

Would not recommend this company. I had them for 2 different homes. They make every excuse to not cover a repair. First was a furnace, they said it was old so they'll only cover half the cost. Second was plumbing. Said was not normal wear and tear. To me it's a waste of money to have this warranty company .

1 year ago

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Gwenever Cannon Seattle, WA

This is a Terrible Company. Very Rude Customer and there management team is Awful. I will be sending a letter to the State Attorney General Office about this Company. I do not know how there rating is 7.5 Do not use this company. There Contractor do not show up for appointments. Stay away from this Company. Real Estate Broker beware.

1 year ago

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Sara Zahm Sutter, CA

I will not give any stars. The fact that I have gone without heat now for over a week is unacceptable. Also that fact that a manager told me there is nothing they can do is also unacceptable. They hire company’s that are not even in your service area. Do not buy this plan

1 year ago

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Reply from First American Home Warranty

Hello Sara, We would like to apologize for any inconvenience you may have experienced during the handling of your heating claim. Our records indicate your heater was repaired on January 16, 2020. As such, your claim is considered closed. Thank you.

Jan. 17th, 2020

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Vicky San Jose, CA

Totally agree with all the previous bad reviews. Plus they will send you an invoice for nonperformance job. They send out people can't fix your problem when I call an handy man, he fix it within 10 mins. Bad performance bad customer service but excellent money collection. Don't waste your money.

2 years ago

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Alyssa Gulf Breeze, FL

Will do anything they can not to cover an issue. And customer service was horrible. Just kept reading off the page and not actually answering the questions. I wouldn’t waste my money unless it’s included in the home purchase.

2 years ago

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Shari Las Vegas, NV

BEWARE two months without an oven and I just called AGAIN They say the parts supplier has misplaced the order. As it approaches to thanksgiving I have decided to never refer this company again to any of my clients and to write this warning on every review site I can find. Do not buy this warranty

2 years ago

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Erin van den Broecke Visalia, CA

I had coverage on my rental property for 2 1/2 years. They send the most unprofessional unqualified people. They give you the run around every repair. Rarely cover anything. Never cover replacement only crappy repairs that continue to break. It is the biggest scam! DO NOT USE THIS COMPANY

2 years ago

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Leland Hampton, GA

TE-Gabriel C allowed a company that took over a month and a half to fix a dish washer that is still not fixed!!! He was rude and would not even send the $74 part necessary to fix the dishwasher. I would have given First American 5 stars until I saw and heard with my own ears how little they care about customers been with them for years.

2 years ago

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K bills New Lebanon, OH

Consumer beware! We went 10 days taking cold showers and then ended up paying $550 out of pocket plus the $75 service fee. Don’t be fooled thinking you’re lessening your risk of a big unexpected expense. Wasted our money for six years. Stick with your local contractors. These insurance companies are a scam.

2 years ago

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mona mansour Riverside, CA

I had bad experience with First American Home warranty,they didn't report what should be done for repair and ignored the technician report to avoid repair and didn't comply with coverage as advertised , poor communication, waste money and time, claim open forever for no reason.

2 years ago

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Sima Saeidi Irvine, CA

This company should be avoided - as they don't care about their Customers. The vendors they use are not experienced in their work. They send HVAC / Heating and Cooling company to fix my dishwasher - so the job does not get done right- and I have to pay $75 plus the hefty premium. STAY AWAY FROM them.

2 years ago

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RICHARD BLANCHARD Sevierville, TN

Horrible I finished out my contract called to make sure not to renew, Deleted my credit card information and guess what these bozos did. Automatically renewed my policy without my consent, Charged mt credit card that is not on file ( fraud ) now I got to go thru the gauntlet to get my money back and cancel contract

2 years ago

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Bailey Chickasha, OK

Having a problem getting my A/C unit fixed its been down for 2 days and i have called multiple time and i get the same answer. There are no contractor in your area and when i signed up for the warranty plan they told me they several contractors in my area. What is the next step for me now fix it myself and cancel the warranty plan?

2 years ago

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Melinda Kauahquo Oklahoma City, OK

I used to have this. I cancelled it because I had a leak under my sink and they never sent anyone. Then they charged me some fees for canceling. They didn't even care that my kitchen floor was ruined. This is a scam. They just want your money. You are better off having a savings account just for home repairs.

2 years ago

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Rebecca Lloyd Houston, TX

I put in a request for my air conditioning to be repaired. It is 100 degrees today and they are telling me I can get it repaired until tomorrow. They are terrible. I will call a service tec and cancel my service. Their option is to give me 150.00 towards a 500.00 portable air conditioner. Who can wait 48 hours in 100 degree weather.

2 years ago

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Reply from First American Home Warranty

Hello Rebecca, We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, you informed First American that you has your air conditioning system repaired. As such, we requested a copy of your contractor's invoice for review but you declined to send it in. At this time, your claim is considered closed. Thank you.

Aug. 6th, 2019

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Paul Medford, OR

Working with this company has been the worst experience I’ve ever had. All the previous complaints are exactly what I have gone through as well; non-communication, sending inexperienced technicians, poor customer service and delaying of jobs. I work in real estate and so I tell everyone I know to avoid FAHW.

2 years ago

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Tri Marietta, GA

Just three words: The worst company! They are always trying to find reasons to not help you! I made three service requests and had a common result: not in my coverage for some stupid reasons like rat bites, outside the house ... DON'T WASTE YOUR MONEY LIKE ME.

2 years ago

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Janine levin Scottsdale, AZ

Terrible, terrible, terrible. Best they could offer when air-con went out for over a week in the AZ Summer was $50 for a fan. The company are aware of heart issues that the tenant has but refused to budge on their fan offer. When asked for a cheap hotel they flatly refused. Don’t do it, this company is a rip-off.

2 years ago

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AWN Taylors, SC

They send out the most poorly-rated companies to do work. They will find EVERY excuse not to cover expenses. We are in the middle of a huge repair bill caused by one of their contractors, and no one is taking responsibility. DO NOT USE THIS COMPANY.

2 years ago

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victor elliott Manteca, CA

This company is a waste of time you give them money pay for contract then they ask money from you to send a free contractor out to look at it. Then they split hairs when it comes to what they cover they have a word in there contract that says " all other" another words if we dont want to cover it we dont have to unless its cheap for them

2 years ago

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Traci Browning Duncan, SC

My experience has been horrible. I filed a claim to get my AC unit repaired. Its been 2 months and it still is not working. Customer service is not helpful. It is way too hot to have to wait so long to get a service repaired.

2 years ago

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Sunil Mahbubani Chino Hills, CA

This is the WORST Home Warranty company I've dealt with and would HIGHLY recommend individuals ready this to not sign up with them. I've been dealing with a nightmare in order to get my issue resolved and I've escalated this to through so many Claim Resolution Experts and this has gone no where.

2 years ago

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K Maily Flora, MS

Horrible customer service! Complaints against companies go unaddressed even though they say they do. Don’t ask for any documentation for payments made or services rendered because you will not receive. I would give 0 stars if available. Run around big time!

2 years ago

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Tyler Waclawski Chattanooga, TN

After a very frustrating customer service experience first american followed up and refunded my service fee for the mistake that they made. I do appreciate this but I did have to go at least 3 people for them to see the mistake that was made. Again, I appreicate them making right of the situation, just wish it wasn't such a diificult process.

2 years ago

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Steve Corona del Mar, CA

Pool heater broke and repair contractor took care of the problem as agreed for $75 fee. Worked out great

2 years ago

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Reply from First American Home Warranty

Hi Steve. We are glad to hear that your pool heater was repaired. Thank you for choosing First American.

May. 31st, 2019

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Dianna McKie Mooresville, NC

Been dealing with the same issue for almost a year with no resolution. Multiple opinions. I would recommend finding a different home warranty company to work with. Apparently they just try break you down so bad that you just give in and have to walk away from what is right. So sad.

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer directly requesting for additional information.

May. 23rd, 2019

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Tami Pannell Kingston, GA

Great company to take money off your credit Card and continue to do so after you Cancelled your account the previous month!!!!! I called and they argued the point they can continue to do so until they get it cancelled at their end!!!!

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer requesting additional information to review her claim.

May. 16th, 2019

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Frank Arnold Boerne, TX

Have not had any claims recently. Only concern when used is that some of the vendors sent out do not appear to be the most knowledgeable.

2 years ago

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Reply from First American Home Warranty

Thank you Frank for your review.

May. 20th, 2019

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Eri Encinitas, CA

DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF. We have a contract with this company. Our water heater went out. The contractor said it needs to be replaced. A technician was finally dispatched 5 days later. Now their saying we need to pay $800 out of pocket to bring it up to code. What a joke. This company belongs on American Greed.

2 years ago

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Reply from First American Home Warranty

We have reached out to the consumer directly requesting for additional information.

May. 6th, 2019

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Brent Eischen Cary, NC

First claim...denied. My garage door belt broke and they sent a technician out. The tech confirmed the break and found a broken hinge and a few cracked hinges and stated that the hinges could have contributed to the belt break. Claim denied 100% stating I should have done proper maintenance. Wont even pay for the belt!

2 years ago

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Reply from First American Home Warranty

Hi Brent. We appreciate your feedback and have reviewed your concerns regarding your claim.

May. 7th, 2019

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Jose florez St. Petersburg, FL

Bad poor service they don’t comply with contract, not enough explanations in coverage and on top of that you still have to pay their service fee for nothing, I needed to replace a part of water heater where contract says that all Parts are covered and at the end they said is not covered.

2 years ago

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Tony Jefferson Lawrenceville, GA

Please don’t ever use this company they are a SCAM. You get poor quality service from repairmen and the company. Customer service representatives are rude and don’t answer questions. They only want your money and don’t have any authority to help. They try to delay hoping you will give up.

2 years ago

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Reply from First American Home Warranty

We have responded to the consumer directly and are awaiting for additional information in order to review his claim.

Apr. 24th, 2019

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Janet Reese San Rafael, CA

I had a difficult time with my last replacement request in getting a contractor to come and do the repair. It was 2-3 weeks before anyone was able to come.

2 years ago

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Reply from First American Home Warranty

Hi Janet. We are sorry to hear about the experience you had with your claim. We have since responded to you via private messaging. Thank you.

Apr. 19th, 2019

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Devra Castle Helendale, CA

I like not having to find a repairman and having someone stand behind me if they do bad work-I like the ease of doing requests on line

2 years ago

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Reply from First American Home Warranty

Thank you Devra for your review.

Apr. 17th, 2019

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Jon Palm Springs, CA

I thought everything was fine, except, I am having a different issue caused by the repair. I have left messages for the sales rep and the warranty company with no response.

2 years ago

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Reply from First American Home Warranty

Hi Jon. Thank you for your review. We will be reaching out to you directly.

Apr. 15th, 2019

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John Laguna Niguel, CA

They have done everything possible to avoid fixing a broken water heater. Over one week, and we still have no hot water. They only make more, and more, excuses, and lies. Avoid at all costs! Read their yelp reviews for more horror stories.

2 years ago

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Steven Arcadia, CA

Don’t use this company, they won’t fix any thing they should cover. They ‘ll send some one without license and unprofessional to your house and take look it with out fix any thing and tell you that they can’t fix it and ask you to signed the papers and send you the bill

2 years ago

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Jamie Newton Rockville, MD

This warranty company is nothing but a third wheel for a potential solution to your problem. Do youself a favor, look up and call you own specific repair person uourself. Leave this so called legal, third wheel, scam artist of a company alone.

2 years ago