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First American Home Warranty

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2,936 User Reviews

7.3

Overall Score

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Maria

They came right away and they had no problems.

2 years ago

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Reply from First American Home Warranty

Glad to hear Maria, thank you!

Sep. 18th, 2019

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star star star star star

Cindy Day

There is great communication with homeowner.

2 years ago

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Reply from First American Home Warranty

Hello Cindy, thank you.

Sep. 3rd, 2019

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star star star star star

Tricia Voorhies

Quick to respond to my call and did good work. Helpfulness

2 years ago

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Reply from First American Home Warranty

Thank you Tricia for your review, we look forward to servicing you again in the future.

Sep. 3rd, 2019

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star star star star star

Mary

quick response and resolution of all issues

2 years ago

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Reply from First American Home Warranty

Thank you Mary for your review.

Aug. 28th, 2019

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star star star star star

Leanthony Booker

Immediate action with home issue. No delay.

2 years ago

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Reply from First American Home Warranty

Hi Leanthony for your review.

Aug. 28th, 2019

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star star star star star_border

james myers

They need to remove contractors like AM PM plumbing from their roster.

2 years ago

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star star star star star

Jennifer Rienstra

Responsivenss and professional partners.

2 years ago

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Reply from First American Home Warranty

Thank you for Jennifer.

Aug. 28th, 2019

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star star star star star

Chad Nothdorft

Always quick and easy. They are friendly and great prices.

2 years ago

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Reply from First American Home Warranty

Hi Chad. We appreciate your feedback.

Aug. 28th, 2019

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star star star star star

Charlene

Have always taken care of all claims I have had

2 years ago

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Reply from First American Home Warranty

Thank you Charlene, we look forward to servicing you again in the future.

Aug. 28th, 2019

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Bob allen

Last contractor never called back,I tried many times and called myself . I took care of the issue

2 years ago

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star star star star star

Denise

Great customer service!!! Highly Recommend!!

2 years ago

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Reply from First American Home Warranty

Hi Denise, thank you for your feedback.

Aug. 19th, 2019

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star star star star star

Claro

Fast, efficient response and services. I like it.

2 years ago

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Reply from First American Home Warranty

Thank you Claro for your review.

Aug. 19th, 2019

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star star star star star

Clara Harris

Excellent customer service and response time for repairs.

2 years ago

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Reply from First American Home Warranty

Thank you Clara.

Aug. 19th, 2019

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Victoria

Very knowledgeable plumber but had to wait over a weekend for help

2 years ago

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Reply from First American Home Warranty

Thank you Victoria!

Aug. 20th, 2019

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star star star star star

Tim Fox

the best service for today concerning home repairs

2 years ago

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Reply from First American Home Warranty

Thank you Tim for your review.

Aug. 20th, 2019

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star star star star star

Tia O'Neal

Speed, friendliness, rates, coverage, quality

2 years ago

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Reply from First American Home Warranty

Thank you Tia for your review.

Aug. 20th, 2019

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star star star star star

Stu Leventhal

The track record they've established with me

2 years ago

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Reply from First American Home Warranty

Hello Stu. Thank you for your review.

Aug. 20th, 2019

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star star star star star

Sandra

A great professional Reliable on time service

2 years ago

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Reply from First American Home Warranty

We appreciate your review, Sandra.

Aug. 20th, 2019

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star star star star star

Roy Sharman

They are prompt and live up to their obligations.

2 years ago

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Reply from First American Home Warranty

Thank you Roy for your review.

Aug. 20th, 2019

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star star star star star

Ron

Good service and prompt response to my request

2 years ago

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Reply from First American Home Warranty

Thank you Robert.

Aug. 20th, 2019

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Nikki Clawson

Call in claim, heard from plumber, had garbage disposal replaced in 2 days

2 years ago

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Reply from First American Home Warranty

Thank you Nikki for your review.

Aug. 20th, 2019

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star star star star star

Michael

Clarify what you need to understand patiently

2 years ago

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Reply from First American Home Warranty

Thank you Michael for your review.

Aug. 20th, 2019

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star star star star star

Maria Gomez

excellent service , they always get the repairs done

2 years ago

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Reply from First American Home Warranty

Hello Maria and thank you for your feedback.

Aug. 20th, 2019

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Kathleen Lanier

Excellent Service and timely response. No complaints

2 years ago

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Reply from First American Home Warranty

Thank you Kathleen, we look forward to servicing you again in the future.

Aug. 20th, 2019

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star star star star star

Jose Casanova

Amazing service! Fast and very professional! Great Value!

2 years ago

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Reply from First American Home Warranty

Thank you Jose for your review.

Aug. 20th, 2019

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John

They get the job done even when the task become more difficult than usual.

2 years ago

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Reply from First American Home Warranty

Thank you John for your review.

Aug. 26th, 2019

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star star star star star

jamal suleiman

they take carere of there customers the right way

2 years ago

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Reply from First American Home Warranty

Hello Jamal, we appreciate your review.

Aug. 26th, 2019

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star star star star star

J Beghtol

They have given us great service and been very responsive.

2 years ago

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Reply from First American Home Warranty

Thank you J for your feedback.

Aug. 26th, 2019

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star star star star star

Greg hart

Contractors are pleasant, knowledgeable and dependable

2 years ago

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Reply from First American Home Warranty

Thank you Greg for your feedback.

Aug. 26th, 2019

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Fran

fast service and easy to request service

2 years ago

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Reply from First American Home Warranty

Thank you Fran for your review.

Aug. 26th, 2019

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Sallee

they are fast to respond and do a good job

2 years ago

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Reply from First American Home Warranty

We appreciate your review, Sallee.

Aug. 13th, 2019

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star star star star star

Melissa Kidd

Good referral to the plumbing company they used.

2 years ago

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Reply from First American Home Warranty

Thank you Melissa for your review.

Aug. 13th, 2019

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star star star star star

Dave

Quick service response and great customer.

2 years ago

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Reply from First American Home Warranty

Hi Dave, thank you for your review.

Aug. 13th, 2019

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Jan

4 out of 6 service calls were not covered but I had to pay the $75 fee anyway.

2 years ago

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star star star star star

Charles Mathewson 94534

They respond and get repairs done quickly

2 years ago

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Reply from First American Home Warranty

Thank you Charles for your review!

Aug. 7th, 2019

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Robert Whitten

They follow contract rules stated. There personnel are very helpful.

2 years ago

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Reply from First American Home Warranty

We appreciate your feedback Robert!

Aug. 7th, 2019

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Anonymous

The are quick and they always find a way to help you.

2 years ago

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Reply from First American Home Warranty

We appreciate your review!

Aug. 7th, 2019

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Amos Dienye

Because I was not very pleased with the how they didn''t cover my property

2 years ago

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Reply from First American Home Warranty

Hello Amos, Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized. In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered. Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. This claim is considered closed.

Aug. 9th, 2019

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Lillian Kehoe

Problem was not completely solved. Still makes squeaking noises intermittently.

2 years ago

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star star star star star_border

Jeff Plant

Responsiveness and good follow up. Better than previous warrant company

2 years ago

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Reply from First American Home Warranty

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

Aug. 7th, 2019

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star star star star star

Jackie Pahrump, NV

They were good. They fixed it our air conditioner.

2 years ago

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Reply from First American Home Warranty

Jackie, Thank you for taking the time to share your review. We are thrilled that you were able to have your concerns resolved.

Oct. 18th, 2021

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star star star star star

Victor

They came out several times and were prompt.

2 years ago

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Reply from First American Home Warranty

We appreciate your review Victor!

Aug. 1st, 2019

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star star star star star

Teresa

Always responsive and do what they say they're going to.

2 years ago

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Reply from First American Home Warranty

Hi Teresa. Thank you for your review.

Aug. 1st, 2019

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star star star star star

Rollin

I didn't have any issues and everything went smoothly.

2 years ago

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Reply from First American Home Warranty

Rollin, It is always great to hear when our customers are provided with great service!

Oct. 18th, 2021

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anonymous

Very quick to respond to any kind of issue.

2 years ago

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Reply from First American Home Warranty

Hello, we appreciate your review.

Aug. 1st, 2019

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star star star star star

Tavon

Good service. I haven't had any problems with it.

2 years ago

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Reply from First American Home Warranty

Hello Tavon. We appreciate your review.

Aug. 1st, 2019

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star star star star star

Timothy

They do a good job of sending somebody out promptly.

2 years ago

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Reply from First American Home Warranty

Thank you Timothy for your review.

Aug. 1st, 2019

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star star star star star

Clayton

They get the job done in a very reasonable amount of time.

2 years ago

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Reply from First American Home Warranty

Thank you Clayton for your review.

Aug. 2nd, 2019

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star star star star star

Phil Grimmett Collierville, TN

The experience I had on my one claim was good

2 years ago

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Reply from First American Home Warranty

Thank you Phil for your review.

Jul. 24th, 2019

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star star star star star

Bernadine Gonzalez Las Vegas, NV

Great customer service. Normal wait time is 1 day.

2 years ago

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Reply from First American Home Warranty

Thank you Bernadine, we looking forward to servicing you again in the future.

Jul. 24th, 2019